Loading...
HomeMy WebLinkAboutINS-19-007 - Drinking Water Quality Management Standard (DWQMS) - Re-endorsementREPORT TO:Community & Infrastructure ServicesCommittee DATE OF MEETING:May 13, 2019 SUBMITTED BY:Greg St. Louis, Director, Utilities 519-741-2600X4538 PREPARED BY:Angela Mick, Utilities Water Engineer 519-741-2600X4408 WARD (S) INVOLVED:All DATE OF REPORT:March 7, 2019 REPORT NO.:INS-19-007 SUBJECT:Drinking Water Quality Management Standard (DWQMS) Re-Endorsement of the Operational Plan __________________________________________________________________________________________ RECOMMENDATION: THAT the Drinking Water Quality Management Standards Operational Planattached to report INS-19-007be re-endorsed in accordance with the Safe Drinking Water Act, 2002 and Regulation 188/07. BACKGROUND: The Drinking Water Quality Management Standard (DWQMS), under the SafeDrinking Water Act, 2002 and Regulation 188/07, requires the City of Kitchener to belicensed to operate and of the licensing requirements was the preparation of a Quality Management System (QMS) and Operational Plan. The DWQMS is based on a Plan-Do-Check-Improvemethodology thatis similar to other international standards. Planrequirements of the DWQMS specifies policies and procedures that must be documented in the Operational Plan for the drinking water system, while Dorequirements specifies the policies and procedures that must be implemented. Checkand Improverequirements of the standard, are reflected in the requirementsto conduct internal audits and management reviews. Kitchener has obtained a Licenceas well as the required elements in place: Drinking Water Works Permit,Financial Plan, accreditation as anOperational Authority,and an audited Operational Plan. TheOperational Plan was initially endorsed by Council in 2008 (report FIN-08-1330)and re- endorsed in 2015 (report INS-15-023). It is recommended that the Operational Plan be periodically brought forward to Council for re-endorsement, with endorsement to align with each term of Council. The Safe Drinking Water Act, 2002 includes a statutory Standard of Care for individuals who have oversight responsibilities for municipal drinking water systems that can extend to municipal 9 - 1 councillors as of January 1, 2013.There are legal consequences for negligence, including possible fines or imprisonment. REPORT: The Operational Plan documents the QMS, essentially outlining how regulatory requirements are met. The Operational Plan consists of 21 elements including: riskassessment, review and provision of infrastructure, emergency management and audits. A series of Standard Operating Procedures (SOPs) have been developed as part of the QMS. The SOPs are generally high Instructions, whichare regularlycompleted to evaluate the The Operational Plan (attached) is a living document with references to approximately 225 associatedstandard operating procedures,work instructions, forms and documents. The Standard requires continualimprovement ofthe effectiveness of its QMS. Continuous improvement is completed bythe creation of new work instructions, training programs and revisions to existing documents. On an annual basis,councilisinformed of the results of the annual management review, which may include changes that mayaffect the QMSand Operational Plan.Council received the results of the DWQMS Management Reviewon February 25, 2019(INS-19-003). There have been no material changes to the Operational Plan however the document has been updated to reference new standard operating procedures, work instructions, forms and documents and is reviewed annually to ensure the plan is updated regularly. ALIGNMENT WITH CITY OF KITCHENER STRATEGIC PLAN: the delivery of core service. FINANCIAL IMPLICATIONS: None COMMUNITY ENGAGEMENT: INFORM council / committee meeting.Drinking Water Quality Management Policy is available on Kitchener Utilities Website. ACKNOWLEDGED BY: Denise McGoldrick, General Manager, Infrastructure Services. 9 - 2 The Corporation of the City of Kitchener Kitchener Utilities Municipal Drinking Water System: Kitchener Distribution System DWQMS Operational Plan Operational Plan Number 019-401 The contents of this document are the intellectual property of Kitchener Utilities and cannot be reproduced and/or distributed to any individual or organisation without the written authorization of Kitchener Utilities. 9 - 3 TABLE OF CONTENTS Part A - Introduction .............................................................................................................................. 3 Purpose............................................................................................................................................... 3 Scope .................................................................................................................................................. 3 Permits and Licences............................................................................................................................ 3 References........................................................................................................................................... 3 Definitions and Acronyms ................................................................................................................... 4 Part B - Operational Plan ........................................................................................................................ 5 Quality Management System ............................................................................................................... 5 Quality Management System Policy .................................................................................................... 5 Commitment and Endorsement .......................................................................................................... 5 QMS Representative ........................................................................................................................... 6 Document and Record Control ........................................................................................................... 6 Risk Assessment Procedures and Outcomes ......................................................................................... 10 Organizational Structure, Roles, Responsibilities and Authorities ......................................................... 10 Competencies .................................................................................................................................... 13 Personnel Coverage ........................................................................................................................... 13 Communications ................................................................................................................................ 13 Essential Supplies and Services ............................................................................................................ 14 Infrastructure Review and Provision ................................................................................................... 14 Infrastructure Maintenance, Rehabilitation and Renewal .................................................................... 14 Sampling, Testing, and Monitoring ..................................................................................................... 15 Calibration ......................................................................................................................................... 15 Emergency Management .................................................................................................................... 15 Internal Audits ................................................................................................................................... 15 Management Review ......................................................................................................................... 16 Continual Improvement ..................................................................................................................... 16 History of Changes ............................................................................................................................ 16 Subject System Description Form ........................................................................................................... 17 Appendices ............................................................................................................................................ 18 Water Distribution System Map ............................................................................................................. 18 9 - 4 PART A - INTRODUCTION Purpose The purpose of this Operational Plan is to describe the comprehensive Drinking Water Quality Management System (DWQMS) developed and implemented by Kitchener Utilities for the operation and maintenance of its water distribution system. This DWQMS Operational Plan includes references to all components of the DWQMS. Scope This Operational Plan covers the activities and personnel associated with all operational aspects of the drinking water distribution system for Kitchener Utilities, identified by waterworks number 260001458. This Operational Plan, the procedures, work instructions and other DWQMS documentation that are referenced herein are complementary to the legislated requirements for safe drinking water in the Province of Ontario. The scope of the waterworks begins at the point where treated water enters the watermain from the treatment facilities, and ends at the property lines of the consumers. Permits and Licences The waterworks system has the following permits and licences: Municipal Drinking Water Licences, Number 019-101 Drinking Water Works Permit, Number 019-201 Financial Plan, Number 019-301 Operational Plan, Number 019-401 For Form 1 Review, the City of Kitchener reviews/approves for City owned watermains and the Region completes the review/approval for Regional owned watermains. For those watermains parties sign-off. Interconnections between the two systems are documented by both parties. References Drinking Water Quality Management Standard Applicable Ontario Safe Drinking Water Legislation 9 - 5 Definitions and Acronyms AOP Advanced Oxidation Process CAO Chief Administrative Officer Distribution Watermains and related items (i.e. Hydrants, valves) DWQMS Drinking Water Quality Management Standard GAC Granulated Activated Carbon GIS Geographic Information System ML Mega Litre MECP Ministry of Environment, Conservation and Parks OIC Operator in Charge ORO Overall Responsible Operator QMS Quality Management System RMOW Regional Municipality of Waterloo SCADA Supervisory Control and Data Acquisition UV Ultraviolet Waterworks Kitchener Utilities Drinking Water Distribution System WTP Water Treatment Plant 9 - 6 PART B - OPERATIONAL PLAN Quality Management System This Operational Plan describes the QMS which covers the drinking water distribution system that is owned and operated by Kitchener Utilities. Kitchener Utilities receives treated water from the Regional Municipality of Waterloo (RMOW). Quality Management System Policy Distribution System. At Kitchener Utilities, we are committed to supplying you with safe drinking water. We work together with the City of Kitchener and the Region of Waterloo to keep water matters top of mind. We are committed to these principles: 1. Quality Kitchener water is safely treated and regularly tested according to government legislation and regulations for the consistent delivery of safe, quality drinking water. We are committed to maintaining and continually improving the Quality Management System, and complying with applicable legislation. 2. Trust Trust us to look after your water needs by delivering quality water and reliable service. 3. Value Tap water is the most economical choice. 4. Communication We will communicate openly with the public concerning matters of drinking water quality. Commitment and Endorsement The Owner (Mayor and Council) and Top Management endorsement of the Operational Plan shall be demonstrated by a copy of the council meeting minutes where the Operational Plan is accepted and endorsed (see Appendix). 9 - 7 QMS Representative The Utility Water Engineer is appointed by Top Management to the role of QMS Representative for the Kitchener drinking water distribution system QMS. The QMS Representative has the responsibilities and authorities listed in the section of this The appointment is documented and filed with the QMS Representative. Document and Record Control Procedures are in place for Document Control and Record Control (attached in the Appendix). These procedures describe how QMS documents and procedures are controlled, including instructions related to currency, legibility, retention, and storage. All QMS system documentation is controlled. Methods of control are defined in the referenced procedures. Records are maintained as objective evidence of conformance to the DWQMS and compliance with all applicable Safe Drinking Water Regulations. The Master List of Documents is a complete list of all system components. The most current version of the Master List of Documents is also available. Drinking Water Distribution System The scope of the waterworks begins at the point where treated water enters the watermain from the treatment facilities, and ends at the property lines of the consumers. There is no storage, chlorine boosting, secondary disinfection or pressure boosting within the control of the waterworks. As of the end of 2018, the waterworks consists of approximately: 890.2 km of distribution watermain 759 km Kitchener owned, 25 km Dual owned and 106 km Regional owned (22 km is untreated) 67,016 water meters in service 4,424 hydrants (not including private hydrants) 7,461 valves (not including service valves or hydrant valves) 6,935 Kitchener owned, 139 Dual and 387 Regional Hard copy maps are updated annually along with stats, however digital mapping changes are made daily (available electronically to field staff via laptops in the field). A copy of the map is included at the end of the Operational Plan. 9 - 8 DISTRIBUTION SYSTEM Owner BRESLAU Operating Authority - DISTRIBUTION SYSTEM, in TOWNSHIP OF WOOLWICH KITCHENER DISTRIBUTION INCOMING SYSTEM WATER from RMOW CITY OF (various sources) WATERLOO RIVER RIDGE A map of the distribution system is filed with the Utility Water Engineer on an annual basis. The supply system consists of multiple RMOW pumping stations, treatment systems and wells. Not all systems are required to be in operation at the same time to deliver adequate water supply. The waterworks also provides distribution to the neighbourhood of River Ridge (commonly referred to as Falconridge). The City of Waterloo Distribution System supplies water to this community, but Kitchener Utilities owns, operates and maintains the distribution to River Ridge. The City of Kitchener supplies water to the City of Waterloo in the Boardwalk area. The waterworks has a direct connection feeding water to Breslau, including a meter chamber. Breslau is a distribution system within the Township of Woolwich, which is owned and operated by the Township of Woolwich. The distribution system is not owned or operated by Kitchener Utilities. Some watermains are shared with the RMOW (Dual owned) but are maintained by Kitchener Utilities. The RMOW is back-charged for the maintenance activities performed by the 9 - 9 waterworks. The RMOW does not participate in watermain repair. The water supplied by RMOW is controlled by the RMOW, who owns and operates the treatment plants and equipment, pumps and SCADA system which controls the quality and pressure of the supply. RMOW supply water is partially from the Mannheim Reservoir, where treated water from the Mannheim Water Treatment Plant is blended with water from the Mannheim wells and Grand River. Other sources include treated water from the Greenbrook Water Treatment Plant, the Strange Street Pumping Station, Parkway Pumping Station and various wells. The Mannheim Water Treatment Plant (WTP) receives the raw water from the Hidden Valley Low Lift Station located at the Grand River. The raw water entering the WTP is treated with coagulation, ozonation and filtration. Immediately after filtration, the water is disinfected prior to entering the clearwells/reservoirs. There are two clearwells/reservoirs that have a combined total usable volume of approximately 15 ML. Mannheim has artificial recharge facilities and treated water from various wells. This facility has emergency standby power available. The Greenbrook Well System is comprised of five ground water wells K1A, K2, K4B, K5A and K8. These wells pump directly into Greenbrook Treatment Plant and Pumping Station. Raw water is chlorinated and it enters the raw water reservoir where contact time allows for primary disinfection for virus kill. Water then enters three filters for the purpose of iron and manganese removal. After filtration there is an advanced oxidation processes (AOP). This includes a peroxide dosing system and high dose ultraviolet (UV) irradiation. After the AOP processes there is a Granulated Activated Carbon (GAC) upflow contactor system followed by a GAC fines removal system. After fines removal the water is rechlorinated with sodium hypochlorite followed by addition of ammonium sulfate to convert the chlorinated water to chloraminated water. There is no emergency standby power available on site. The Parkway Well System is comprised of three ground water wells, K31, K32 and K33. These wells pump directly into the Parkway Reservoir and Pumping Station. The Parkway Reservoir has a capacity of 14ML (three million imperial gallons). The water is disinfected prior to entering the reservoir. Disinfection is achieved by injecting 12% sodium hypochlorite into a common watermain prior to entering the Parkway Reservoir. 20% ammonium sulfate is added to the water on discharge from the station to the distribution system. The ammonium sulfate converts free chlorine residual to a total combined chlorine residual creating a more stable distribution disinfectant. This site has no emergency standby power available on site. 9 - 10 The Strange Street Well System is comprised of five ground water wells, K10A, K11 and K13, K18 and K19. These wells pump directly into a common watermain and then into the Strange Street Reservoir and Pumping Station. The Strange Street Reservoir has a capacity of 4.27 ML (940,000 imperial gallons). The water is disinfected at each well site prior to entering the reservoir. Disinfection is achieved by the use of 12% sodium hypochlorite. 20% ammonium sulphate is added to the water at the discharge pipe prior to the water leaving the station and entering the distribution system. The ammonium sulfate converts free chlorine residual to a total combined chlorine residual creating a more stable distribution disinfectant. This site has no emergency standby power available on site. The Woolner Well Supply system is comprised of three ground water wells: K80, K81, and K82. These wells combine in a common watermain prior to entering the Ebydale UV Building. The water from the three wells is injected with 12% sodium hypochlorite prior to entering the Ebydale UV Building. Water entering the UV building is passed through an Ultraviolet (UV) System which provides primary disinfection. 20% ammonium sulphate is added to the water upon discharge into the distribution system. The ammonium sulphate converts free chlorine residual to a total combined residual creating a more stable distribution disinfectant. This site has no emergency stand-by power available on site. Wells K34 and K36 discharge groundwater into a common watermain, through pressure filters to remove any oxidized material and then directly into a 90,000 litre reservoir located at K34. Primary disinfection is achieved by injecting 12% sodium hypochlorite prior to the water entering the reservoir. 20% ammonium sulphate is added to the water upon discharge into the distribution system. The ammonium sulphate converts free chlorine residual to a total combined chlorine residual creating a more stable distribution disinfectant. This site has no emergency stand-by power available on site. Continuous analyzers monitor the levels of chlorine and turbidity prior to the any water being discharged from the control of RMOW into the City of Kitchener watermain. The analyzers are connected with the Mannheim Water Treatment Plant SCADA system which is monitored by an operator 24 hours per day. There are known seasonal issues with the water supply: Summer increased water usage can result in pressure challenges in some areas of the system Fall - Grand River temperature changes may cause odour challenges in the source water, which may increase flushing requirements 9 - 11 Winter temperature extremes may cause more watermain breaks in the system Risk Assessment Procedures and Outcomes The Risk Assessment Procedure is provided in the Appendix. The Risk Assessment Table shows the identified hazards and hazardous events, ranked risks, control measures, and reference to monitoring and response procedures. The Critical Control Points identified in the Risk Assessment are: Asset operation and maintenance: o to reduce water adverses o to reduce backflow / siphonage hazards including air relief hazards in chambers o to reduce risk of watermain being connected without proper inspection or watermain being brought into service without being witnessed Organizational Structure, Roles, Responsibilities and Authorities A basic overall organization chart is shown below. A detailed Organizational Chart that includes all key waterworks staff is provided in the Appendix. A list of backup or designated contacts in case of absence is available on the Kitchener Utilities Important Numbers List. Mayor and Council (Owner) CAO Deputy CAO, CFO, General Manager - and other General Infrastructure Services Managers Director of Utilities (Top Management) Manager of Operations (Top Management) Supervisor of Loss Supervisors of Water Engineer/ Prevention and Utilities QMS Representative Maintenance Construction and Cross Connection Quality Management Maintenance Staff Control Specialist System Specialist 9 - 12 Key waterworks roles are listed as follows, with associated responsibilities and authorities. This information is communicated to staff as per the Communication Procedure. City of Prescribe requirements and monitor operations of the Prescribe requirements and Kitchener waterworks obligations for the operation of Council and the waterworks Provide resources and system infrastructure, as necessary Mayor Ensure a continual supply of Represent the waterworks to end users and the public (Owner) safe drinking water Provide resources and system infrastructure, as necessary Designate responsibilities as appropriate Director of Overall responsibility for the operation of the Approval of hiring of all Utilities (Top waterworks waterworks personnel Management) Compiling/Reporting waterworks performance and Allocation of provided operations data to Council resources Attend meetings with Council as required Administration of labour agreement(s) Represent the waterworks in communications with the RMOW Designate responsibilities as required Ensure QMS is in place Ensure Operating Authority staff are aware of applicable legislation Communicate QMS as per Communication Procedure Determine, obtain and provide resources required for QMS Perform Management Review Designates ORO as per On-call Schedule Manager of Maintain regulatory compliance Direct supervisors and staff Operations Monitor water quality & demand Develop/improve departmental (Top practices Supervise Utility Engineers and Supervisors Management) Ensure training of supervisors Schedule work assignments and staff meets requirements Training and development Designate responsibilities as Work safety program required Report issues to the Director of Utilities as necessary Hire waterworks personnel Ensure QMS is in place Ensure Operating Authority staff are aware of applicable legislation Communicate QMS as per Communication Procedure Determine, obtain and provide resources required for QMS Perform Management Review 9 - 13 Supervisor - Supervise day to day staff activities Direct staff in day-to-day Utilities operations and maintenance Reporting of deviation from critical limits to the Manager activities of Operations, as appropriate Schedule construction activities Overall Responsible Operator (ORO) when on-call as they affect operations Recommend to the Manager of Operations ways to improve operational effectiveness Designate responsibilities as required Loss Supervise day to day staff activities Direct staff in day-to-day Prevention operations and maintenance Reporting of deviation from critical limits to the Manger and activities of Operations, as appropriate Maintenance Schedule construction activities Responsible for maintaining all training needs for staff Supervisor as they affect operations directly affecting drinking water quality Recommend to the Manager of Operations ways to improve operational effectiveness Designate responsibilities as required Utility Water Perform specified duties as per training and/or direction Designate responsibilities as Engineer of superiors appropriate Maintain operational parameters of the waterworks Report of adverse water quality incidences to Top Management Designates for this position may be: Manager of Operations On-Call Manager Supervisor Loss Prevention & Maintenance Utilities Engineer QMS Specialist Utility Perform back-up to the Utility Water Engineer Same as Utility Water Engineer Engineer Utility Staff Perform specified duties as per training and/or direction Operate and maintain the Construction of superiors waterworks under direction of and superiors Maintain operational parameters of the waterworks Maintenance Maintain and repair equipment where qualified The OIC is the Crew Leader or the Temporary Crew Leader Cross Enforce the Cross Connection Control/Backflow Determine hazards and Connection Prevention By-law appropriate device selection Control Commencement of Specialist enforcement activities (e.g. fines, water shut-off) in consultation with superiors 9 - 14 QMS Develop, implement and maintain the QMS Delegate duties as necessary Representative Report on the performance of the QMS to Top Management Identify needs for improvement in the QMS Ensure that the current versions of documents required by the QMS are in use at all times Ensure that all personnel are aware of all applicable legislative requirements that are relevant to the operation of the works Stay up to date on changes to relevant legislative and regulatory requirements Promote the QMS throughout the Operating Authority QMS Develop, implement and maintain the QMS Delegate duties as necessary Specialist Identify needs for improvement in the QMS Ensure that the current versions of documents required by the QMS are in use at all times Ensure that all personnel are aware of all applicable legislative requirements that are relevant to the operation of the works Promote the QMS throughout the Operating Authority Competencies The Competencies Procedure describes the process for identifying, developing and maintaining required competencies for personnel performing duties directly affecting drinking water quality. The procedure also describes activities to ensure personnel are aware of the relevance of their duties. Records show evidence of activities to meet and maintain the competencies described in the procedure, and to ensure personnel awareness. Personnel Coverage The Personnel Coverage Procedure describes the process for ensuring personnel are available for duties. The Procedure is provided in the Appendix. Communications The Communications Procedure describes the process for ensuring relevant aspects of the QMS are communicated between Top Management and the Owner, waterworks personnel, suppliers and the public. The Procedure is provided in the Appendix. 9 - 15 Essential Supplies and Services The Essential Supplies and Services Procedure describes the process for identifying essential supplies and services, and ensuring quality requirements and procurement methods are established and communicated. The Procedure is provided in the Appendix. Infrastructure Review and Provision The Infrastructure Review Procedure describes the process for the review of the infrastructure adequacy. This Procedure is provided in the Appendix. The procedure also describes the provision of infrastructure, and the communication of review findings to the Owner. Infrastructure Maintenance, Rehabilitation and Renewal The Manager of Operations maintains a scheduled program of inspection and maintenance for waterworks equipment and distribution components for which it is operationally responsible. Equipment maintenance is performed as per the manufacturer recommendations or waterworks decisions, including calibrations. Equipment manuals are retained in the Operations Centre to support maintenance activities. Planned maintenance is performed as allocated by the Supervisor, who prints planned work orders daily and distributes to staff accordingly. Unplanned maintenance performed is also recorded on a work order. The completed work orders are submitted to Support Services. The Utility Programs Assistant enters the work orders into a data management system that retains the data for analysis and historical purposes. Assets, such as valves, pipes and hydrants have been mapped and are inventoried. CityWorks contains information on work orders relating to repairing watermains, turning water on/off, repairing leaks, responding to water quality complaints, etc. All maintenance completed on the valves, pipes, and hydrants is recorded in this system, however many details of the maintenance is still hard copy only. Work orders, service requests and asset information are being captured in CityWorks. Mapping updates to the water distribution maps, and associated infrastructure, is completed by the Geographic Information Systems (GIS) group based on as-recorded drawings. Utilities Engineering reviews the mapping and also adds/revises/corrects infrastructure information based on as-recorded information and field conditions. Mapping and infrastructure information is available to staff through laptops in the field. The Infrastructure Asset Planning Manager has the responsibility and authority to decide on rehabilitation or renewal of assets (sanitary, storm, water and road), with input from other City 9 - 16 departments including Kitchener Utilities. The Regional Municipality of Waterloo is also involved in the process since the City has infrastructure on Regional roads and the Region has infrastructure on City roads. Effectiveness of the maintenance program is periodically evaluated by the Utility Water Engineer or the Manager of Operations, by evaluating the number of watermain breaks and locations. The Utility Water Engineer may also compile and review information about the number of watermain breaks per kilometre. The maintenance program is communicated to the Owner as part of the Management Review. Sampling, Testing, and Monitoring The Sampling, Testing and Monitoring Procedure describes procedures for sampling, testing and monitoring performed at the waterworks. Calibration The Calibration Procedure describes procedures for maintenance and calibration of measurement and recording equipment. Emergency Management An emergency is considered to be a potential situation or service interruption that may result in the loss of the ability to maintain a supply of safe drinking water to consumers. The Emergency Management procedure describes the process of maintaining a state of emergency preparedness at the waterworks. It refers to applicable emergency response procedures. The procedure is provided in Appendix. Internal Audits The Internal Audits Procedure describes the procedure for internal audits, including audit criteria, frequency, scope, records, methodology and schedule. The Corrective Action Procedure describes the process of initiating, investigating, performing and documenting corrective actions. Both procedures are provided in the Appendix. 9 - 17 Management Review The Management Review Procedure describes the procedure for management review, including review items, reviewers, outcomes, and documentation. The Procedure is provided in the Appendix. Continual Improvement Kitchener Utilities strives to continually improve the effectiveness of its QMS through the use of corrective actions, especially from the annual internal audits (as per the Internal Audit Procedure), staff suggestions and management reviews (as per the Management Review Procedure). The procedure can be found in the Appendix. History of Changes Revision Date Description By 19.0 March 21, 2016 Updated infrastructure summary Parmi Takk and designation of OIC. 20.0 May 17, 2017 Updated infrastructure summary Ras Sonthisay and minor grammatical corrections. 21.0 May 28, 2018 Updated infrastructure summary. Ras Sonthisay Revised organizational structure. Removed issue dates for licences, permits and plans. Added Operational Plan Number to title page and designates for Water Engineer role. 22.0 Aug 30, 2018 Revised title page. Revised footers Ras Sonthisay to include revision number and revision date on all pages. Added Schedule C for Operational Plans (Subject System Description Form). History of Changes cleaned up. 23.0 November 19, 2018 Added a line for Steve Young backup/designates for absent staff 24.0 January 30, 2019 Updating infrastructure summary, Steve Young deleting outdated information. 9 - 18 SUBJECT SYSTEM DESCRIPTION FORM 9 - 19 APPENDICES WATER DISTRIBUTION SYSTEM MAP Appendix 1 Endorsement Appendix 2 Document Control Procedure Appendix 3 Record Control Procedure Appendix 4a Risk Assessment Procedure Appendix 4b Risk Assessment Table Appendix 5 Critical Control Point Procedure Appendix 6a Current Position/Employee List Appendix 6b Organizational Chart Appendix 6c Construction and Maintenance Staff Appendix 7 Competencies Procedure Appendix 8 Personnel Coverage Procedure Appendix 9 Communications Procedure Appendix 10 Essential Supplies and Services Procedure Appendix 11 Review and Provision of Infrastructure Procedure Appendix 12 Sampling, Testing and Monitoring Procedure Appendix 13 Emergency Management Procedure Appendix 14 Maintenance and Calibration of Measuring & Recording Equipment Procedure Appendix 15 Internal Audits Procedure Appendix 16 Corrective Action Procedure Appendix 17 Management Review Procedure Appendix 18 Continual Improvement Procedure Appendix 19 Drinking Water Works Permit 9 - 20 9 - 21