HomeMy WebLinkAboutINS-19-007 - Drinking Water Quality Management Standard (DWQMS) - Re-endorsementREPORT TO:Community & Infrastructure ServicesCommittee
DATE OF MEETING:May 13, 2019
SUBMITTED BY:Greg St. Louis, Director, Utilities 519-741-2600X4538
PREPARED BY:Angela Mick, Utilities Water Engineer 519-741-2600X4408
WARD (S) INVOLVED:All
DATE OF REPORT:March 7, 2019
REPORT NO.:INS-19-007
SUBJECT:Drinking Water Quality Management Standard (DWQMS)
Re-Endorsement of the Operational Plan
__________________________________________________________________________________________
RECOMMENDATION:
THAT the Drinking Water Quality Management Standards Operational Planattached to
report INS-19-007be re-endorsed in accordance with the Safe Drinking Water Act, 2002
and Regulation 188/07.
BACKGROUND:
The Drinking Water Quality Management Standard (DWQMS), under the SafeDrinking Water
Act, 2002 and Regulation 188/07, requires the City of Kitchener to belicensed to operate and
of the licensing requirements was the
preparation of a Quality Management System (QMS) and Operational Plan.
The DWQMS is based on a Plan-Do-Check-Improvemethodology thatis similar to other
international standards. Planrequirements of the DWQMS specifies policies and
procedures that must be documented in the Operational Plan for the drinking water system,
while Dorequirements specifies the policies and procedures that must be implemented.
Checkand Improverequirements of the standard, are reflected in the requirementsto
conduct internal audits and management reviews.
Kitchener has obtained a Licenceas well as the required elements in place: Drinking Water
Works Permit,Financial Plan, accreditation as anOperational Authority,and an audited
Operational Plan.
TheOperational Plan was initially endorsed by Council in 2008 (report FIN-08-1330)and re-
endorsed in 2015 (report INS-15-023). It is recommended that the Operational Plan be
periodically brought forward to Council for re-endorsement, with endorsement to align with each
term of Council.
The Safe Drinking Water Act, 2002 includes a statutory Standard of Care for individuals who
have oversight responsibilities for municipal drinking water systems that can extend to municipal
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councillors as of January 1, 2013.There are legal consequences for negligence, including
possible fines or imprisonment.
REPORT:
The Operational Plan documents the QMS, essentially outlining how regulatory requirements
are met. The Operational Plan consists of 21 elements including: riskassessment, review and
provision of infrastructure, emergency management and audits. A series of Standard Operating
Procedures (SOPs) have been developed as part of the QMS. The SOPs are generally high
Instructions,
whichare regularlycompleted to evaluate the
The Operational Plan (attached) is a living document with references to approximately 225
associatedstandard operating procedures,work instructions, forms and documents. The
Standard requires continualimprovement ofthe effectiveness of its QMS. Continuous
improvement is completed bythe creation of new work instructions, training programs and
revisions to existing documents.
On an annual basis,councilisinformed of the results of the annual management review, which
may include changes that mayaffect the QMSand Operational Plan.Council received the
results of the DWQMS Management Reviewon February 25, 2019(INS-19-003).
There have been no material changes to the Operational Plan however the document has been
updated to reference new standard operating procedures, work instructions, forms and
documents and is reviewed annually to ensure the plan is updated regularly.
ALIGNMENT WITH CITY OF KITCHENER STRATEGIC PLAN:
the delivery of core service.
FINANCIAL IMPLICATIONS:
None
COMMUNITY ENGAGEMENT:
INFORM
council / committee meeting.Drinking Water Quality Management Policy is available on
Kitchener Utilities Website.
ACKNOWLEDGED BY: Denise McGoldrick, General Manager, Infrastructure Services.
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The Corporation of the City of Kitchener
Kitchener Utilities
Municipal Drinking Water System:
Kitchener Distribution System
DWQMS Operational Plan
Operational Plan Number 019-401
The contents of this document are the intellectual property of Kitchener Utilities and cannot be reproduced
and/or distributed to any individual or organisation without the written authorization of Kitchener Utilities.
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TABLE OF CONTENTS
Part A - Introduction .............................................................................................................................. 3
Purpose............................................................................................................................................... 3
Scope .................................................................................................................................................. 3
Permits and Licences............................................................................................................................ 3
References........................................................................................................................................... 3
Definitions and Acronyms ................................................................................................................... 4
Part B - Operational Plan ........................................................................................................................ 5
Quality Management System ............................................................................................................... 5
Quality Management System Policy .................................................................................................... 5
Commitment and Endorsement .......................................................................................................... 5
QMS Representative ........................................................................................................................... 6
Document and Record Control ........................................................................................................... 6
Risk Assessment Procedures and Outcomes ......................................................................................... 10
Organizational Structure, Roles, Responsibilities and Authorities ......................................................... 10
Competencies .................................................................................................................................... 13
Personnel Coverage ........................................................................................................................... 13
Communications ................................................................................................................................ 13
Essential Supplies and Services ............................................................................................................ 14
Infrastructure Review and Provision ................................................................................................... 14
Infrastructure Maintenance, Rehabilitation and Renewal .................................................................... 14
Sampling, Testing, and Monitoring ..................................................................................................... 15
Calibration ......................................................................................................................................... 15
Emergency Management .................................................................................................................... 15
Internal Audits ................................................................................................................................... 15
Management Review ......................................................................................................................... 16
Continual Improvement ..................................................................................................................... 16
History of Changes ............................................................................................................................ 16
Subject System Description Form ........................................................................................................... 17
Appendices ............................................................................................................................................ 18
Water Distribution System Map ............................................................................................................. 18
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PART A - INTRODUCTION
Purpose
The purpose of this Operational Plan is to describe the comprehensive Drinking Water Quality
Management System (DWQMS) developed and implemented by Kitchener Utilities for the
operation and maintenance of its water distribution system.
This DWQMS Operational Plan includes references to all components of the DWQMS.
Scope
This Operational Plan covers the activities and personnel associated with all operational aspects
of the drinking water distribution system for Kitchener Utilities, identified by waterworks
number 260001458.
This Operational Plan, the procedures, work instructions and other DWQMS documentation
that are referenced herein are complementary to the legislated requirements for safe drinking
water in the Province of Ontario.
The scope of the waterworks begins at the point where treated water enters the watermain
from the treatment facilities, and ends at the property lines of the consumers.
Permits and Licences
The waterworks system has the following permits and licences:
Municipal Drinking Water Licences, Number 019-101
Drinking Water Works Permit, Number 019-201
Financial Plan, Number 019-301
Operational Plan, Number 019-401
For Form 1 Review, the City of Kitchener reviews/approves for City owned watermains and the
Region completes the review/approval for Regional owned watermains. For those watermains
parties sign-off. Interconnections between the two systems are documented by both parties.
References
Drinking Water Quality Management Standard
Applicable Ontario Safe Drinking Water Legislation
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Definitions and Acronyms
AOP Advanced Oxidation Process
CAO Chief Administrative Officer
Distribution Watermains and related items (i.e. Hydrants, valves)
DWQMS Drinking Water Quality Management Standard
GAC Granulated Activated Carbon
GIS Geographic Information System
ML Mega Litre
MECP Ministry of Environment, Conservation and Parks
OIC Operator in Charge
ORO Overall Responsible Operator
QMS Quality Management System
RMOW Regional Municipality of Waterloo
SCADA Supervisory Control and Data Acquisition
UV Ultraviolet
Waterworks Kitchener Utilities Drinking Water Distribution System
WTP Water Treatment Plant
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PART B - OPERATIONAL PLAN
Quality Management System
This Operational Plan describes the QMS which covers the drinking water distribution system
that is owned and operated by Kitchener Utilities.
Kitchener Utilities receives treated water from the Regional Municipality of Waterloo (RMOW).
Quality Management System Policy
Distribution System. At Kitchener Utilities, we are committed to supplying you with safe
drinking water. We work together with the City of Kitchener and the Region of Waterloo to
keep water matters top of mind. We are committed to these principles:
1. Quality
Kitchener water is safely treated and regularly tested according to government legislation and
regulations for the consistent delivery of safe, quality drinking water. We are committed to
maintaining and continually improving the Quality Management System, and complying with
applicable legislation.
2. Trust
Trust us to look after your water needs by delivering quality water and reliable service.
3. Value
Tap water is the most economical choice.
4. Communication
We will communicate openly with the public concerning matters of drinking water quality.
Commitment and Endorsement
The Owner (Mayor and Council) and Top Management endorsement of the Operational Plan
shall be demonstrated by a copy of the council meeting minutes where the Operational Plan is
accepted and endorsed (see Appendix).
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QMS Representative
The Utility Water Engineer is appointed by Top Management to the role of QMS
Representative for the Kitchener drinking water distribution system QMS.
The QMS Representative has the responsibilities and authorities listed in the section of this
The appointment is documented and filed with the QMS Representative.
Document and Record Control
Procedures are in place for Document Control and Record Control (attached in the Appendix).
These procedures describe how QMS documents and procedures are controlled, including
instructions related to currency, legibility, retention, and storage. All QMS system
documentation is controlled. Methods of control are defined in the referenced procedures.
Records are maintained as objective evidence of conformance to the DWQMS and compliance
with all applicable Safe Drinking Water Regulations.
The Master List of Documents is a complete list of all system components. The most current
version of the Master List of Documents is also available.
Drinking Water Distribution System
The scope of the waterworks begins at the point where treated water enters the watermain
from the treatment facilities, and ends at the property lines of the consumers. There is no
storage, chlorine boosting, secondary disinfection or pressure boosting within the control of the
waterworks.
As of the end of 2018, the waterworks consists of approximately:
890.2 km of distribution watermain 759 km Kitchener owned, 25 km Dual owned and
106 km Regional owned (22 km is untreated)
67,016 water meters in service
4,424 hydrants (not including private hydrants)
7,461 valves (not including service valves or hydrant valves) 6,935 Kitchener owned,
139 Dual and 387 Regional
Hard copy maps are updated annually along with stats, however digital mapping changes are
made daily (available electronically to field staff via laptops in the field). A copy of the map is
included at the end of the Operational Plan.
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DISTRIBUTION SYSTEM
Owner
BRESLAU
Operating Authority -
DISTRIBUTION
SYSTEM, in
TOWNSHIP OF
WOOLWICH
KITCHENER
DISTRIBUTION
INCOMING
SYSTEM
WATER
from RMOW
CITY OF
(various sources)
WATERLOO
RIVER RIDGE
A map of the distribution system is filed with the Utility Water Engineer on an annual basis.
The supply system consists of multiple RMOW pumping stations, treatment systems and wells.
Not all systems are required to be in operation at the same time to deliver adequate water
supply.
The waterworks also provides distribution to the neighbourhood of River Ridge (commonly
referred to as Falconridge). The City of Waterloo Distribution System supplies water to this
community, but Kitchener Utilities owns, operates and maintains the distribution to River Ridge.
The City of Kitchener supplies water to the City of Waterloo in the Boardwalk area.
The waterworks has a direct connection feeding water to Breslau, including a meter chamber.
Breslau is a distribution system within the Township of Woolwich, which is owned and
operated by the Township of Woolwich. The distribution system is not owned or operated by
Kitchener Utilities.
Some watermains are shared with the RMOW (Dual owned) but are maintained by Kitchener
Utilities. The RMOW is back-charged for the maintenance activities performed by the
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waterworks. The RMOW does not participate in watermain repair.
The water supplied by RMOW is controlled by the RMOW, who owns and operates the
treatment plants and equipment, pumps and SCADA system which controls the quality and
pressure of the supply.
RMOW supply water is partially from the Mannheim Reservoir, where treated water from the
Mannheim Water Treatment Plant is blended with water from the Mannheim wells and Grand
River. Other sources include treated water from the Greenbrook Water Treatment Plant, the
Strange Street Pumping Station, Parkway Pumping Station and various wells.
The Mannheim Water Treatment Plant (WTP) receives the raw water from the Hidden Valley
Low Lift Station located at the Grand River. The raw water entering the WTP is treated with
coagulation, ozonation and filtration. Immediately after filtration, the water is disinfected prior
to entering the clearwells/reservoirs. There are two clearwells/reservoirs that have a combined
total usable volume of approximately 15 ML. Mannheim has artificial recharge facilities and
treated water from various wells. This facility has emergency standby power available.
The Greenbrook Well System is comprised of five ground water wells K1A, K2, K4B, K5A and
K8. These wells pump directly into Greenbrook Treatment Plant and Pumping Station. Raw
water is chlorinated and it enters the raw water reservoir where contact time allows for primary
disinfection for virus kill. Water then enters three filters for the purpose of iron and manganese
removal. After filtration there is an advanced oxidation processes (AOP). This includes a
peroxide dosing system and high dose ultraviolet (UV) irradiation. After the AOP processes
there is a Granulated Activated Carbon (GAC) upflow contactor system followed by a GAC
fines removal system. After fines removal the water is rechlorinated with sodium hypochlorite
followed by addition of ammonium sulfate to convert the chlorinated water to chloraminated
water. There is no emergency standby power available on site.
The Parkway Well System is comprised of three ground water wells, K31, K32 and K33. These
wells pump directly into the Parkway Reservoir and Pumping Station. The Parkway Reservoir
has a capacity of 14ML (three million imperial gallons). The water is disinfected prior to entering
the reservoir. Disinfection is achieved by injecting 12% sodium hypochlorite into a common
watermain prior to entering the Parkway Reservoir. 20% ammonium sulfate is added to the
water on discharge from the station to the distribution system. The ammonium sulfate converts
free chlorine residual to a total combined chlorine residual creating a more stable distribution
disinfectant. This site has no emergency standby power available on site.
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The Strange Street Well System is comprised of five ground water wells, K10A, K11 and K13, K18
and K19. These wells pump directly into a common watermain and then into the Strange Street
Reservoir and Pumping Station. The Strange Street Reservoir has a capacity of 4.27 ML
(940,000 imperial gallons). The water is disinfected at each well site prior to entering the
reservoir. Disinfection is achieved by the use of 12% sodium hypochlorite. 20% ammonium
sulphate is added to the water at the discharge pipe prior to the water leaving the station and
entering the distribution system. The ammonium sulfate converts free chlorine residual to a total
combined chlorine residual creating a more stable distribution disinfectant. This site has no
emergency standby power available on site.
The Woolner Well Supply system is comprised of three ground water wells: K80, K81, and K82.
These wells combine in a common watermain prior to entering the Ebydale UV Building. The
water from the three wells is injected with 12% sodium hypochlorite prior to entering the
Ebydale UV Building. Water entering the UV building is passed through an Ultraviolet (UV)
System which provides primary disinfection. 20% ammonium sulphate is added to the water
upon discharge into the distribution system. The ammonium sulphate converts free chlorine
residual to a total combined residual creating a more stable distribution disinfectant. This site has
no emergency stand-by power available on site.
Wells K34 and K36 discharge groundwater into a common watermain, through pressure filters
to remove any oxidized material and then directly into a 90,000 litre reservoir located at K34.
Primary disinfection is achieved by injecting 12% sodium hypochlorite prior to the water
entering the reservoir. 20% ammonium sulphate is added to the water upon discharge into the
distribution system. The ammonium sulphate converts free chlorine residual to a total combined
chlorine residual creating a more stable distribution disinfectant. This site has no emergency
stand-by power available on site.
Continuous analyzers monitor the levels of chlorine and turbidity prior to the any water being
discharged from the control of RMOW into the City of Kitchener watermain. The analyzers are
connected with the Mannheim Water Treatment Plant SCADA system which is monitored by an
operator 24 hours per day.
There are known seasonal issues with the water supply:
Summer increased water usage can result in pressure challenges in some areas of the system
Fall - Grand River temperature changes may cause odour challenges in the source water,
which may increase flushing requirements
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Winter temperature extremes may cause more watermain breaks in the system
Risk Assessment Procedures and Outcomes
The Risk Assessment Procedure is provided in the Appendix.
The Risk Assessment Table shows the identified hazards and hazardous events, ranked risks,
control measures, and reference to monitoring and response procedures.
The Critical Control Points identified in the Risk Assessment are:
Asset operation and maintenance:
o to reduce water adverses
o to reduce backflow / siphonage hazards including air relief hazards in chambers
o to reduce risk of watermain being connected without proper inspection or
watermain being brought into service without being witnessed
Organizational Structure, Roles, Responsibilities and Authorities
A basic overall organization chart is shown below. A detailed Organizational Chart that includes
all key waterworks staff is provided in the Appendix. A list of backup or designated contacts in
case of absence is available on the Kitchener Utilities Important Numbers List.
Mayor and Council
(Owner)
CAO
Deputy CAO, CFO,
General Manager -
and other General
Infrastructure Services
Managers
Director of Utilities
(Top Management)
Manager of
Operations
(Top Management)
Supervisor of Loss
Supervisors of
Water Engineer/
Prevention and
Utilities
QMS Representative
Maintenance
Construction and Cross Connection Quality Management
Maintenance Staff Control Specialist System Specialist
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Key waterworks roles are listed as follows, with associated responsibilities and authorities. This
information is communicated to staff as per the Communication Procedure.
City of
Prescribe requirements and monitor operations of the Prescribe requirements and
Kitchener
waterworks obligations for the operation of
Council and
the waterworks
Provide resources and system infrastructure, as necessary
Mayor
Ensure a continual supply of
Represent the waterworks to end users and the public
(Owner)
safe drinking water
Provide resources and system
infrastructure, as necessary
Designate responsibilities as
appropriate
Director of
Overall responsibility for the operation of the Approval of hiring of all
Utilities (Top
waterworks waterworks personnel
Management)
Compiling/Reporting waterworks performance and Allocation of provided
operations data to Council resources
Attend meetings with Council as required Administration of labour
agreement(s)
Represent the waterworks in communications with the
RMOW Designate responsibilities as
required
Ensure QMS is in place
Ensure Operating Authority staff are aware of applicable
legislation
Communicate QMS as per Communication Procedure
Determine, obtain and provide resources required for
QMS
Perform Management Review
Designates ORO as per On-call Schedule
Manager of
Maintain regulatory compliance Direct supervisors and staff
Operations
Monitor water quality & demand Develop/improve departmental
(Top
practices
Supervise Utility Engineers and Supervisors
Management)
Ensure training of supervisors
Schedule work assignments
and staff meets requirements
Training and development
Designate responsibilities as
Work safety program
required
Report issues to the Director of Utilities as necessary
Hire waterworks personnel
Ensure QMS is in place
Ensure Operating Authority staff are aware of applicable
legislation
Communicate QMS as per Communication Procedure
Determine, obtain and provide resources required for
QMS
Perform Management Review
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Supervisor -
Supervise day to day staff activities Direct staff in day-to-day
Utilities
operations and maintenance
Reporting of deviation from critical limits to the Manager
activities
of Operations, as appropriate
Schedule construction activities
Overall Responsible Operator (ORO) when on-call
as they affect operations
Recommend to the Manager of
Operations ways to improve
operational effectiveness
Designate responsibilities as
required
Loss
Supervise day to day staff activities Direct staff in day-to-day
Prevention
operations and maintenance
Reporting of deviation from critical limits to the Manger
and
activities
of Operations, as appropriate
Maintenance
Schedule construction activities
Responsible for maintaining all training needs for staff
Supervisor
as they affect operations
directly affecting drinking water quality
Recommend to the Manager of
Operations ways to improve
operational effectiveness
Designate responsibilities as
required
Utility Water
Perform specified duties as per training and/or direction Designate responsibilities as
Engineer
of superiors appropriate
Maintain operational parameters of the waterworks Report of adverse water quality
incidences to Top Management
Designates for this position may be:
Manager of Operations
On-Call Manager
Supervisor Loss Prevention & Maintenance
Utilities Engineer
QMS Specialist
Utility
Perform back-up to the Utility Water Engineer Same as Utility Water Engineer
Engineer
Utility Staff
Perform specified duties as per training and/or direction Operate and maintain the
Construction
of superiors waterworks under direction of
and
superiors
Maintain operational parameters of the waterworks
Maintenance
Maintain and repair equipment where qualified
The OIC is the Crew Leader or the Temporary Crew
Leader
Cross
Enforce the Cross Connection Control/Backflow Determine hazards and
Connection
Prevention By-law appropriate device selection
Control
Commencement of
Specialist
enforcement activities (e.g.
fines, water shut-off) in
consultation with superiors
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QMS
Develop, implement and maintain the QMS Delegate duties as necessary
Representative
Report on the performance of the QMS to Top
Management
Identify needs for improvement in the QMS
Ensure that the current versions of documents required
by the QMS are in use at all times
Ensure that all personnel are aware of all applicable
legislative requirements that are relevant to the operation
of the works
Stay up to date on changes to relevant legislative and
regulatory requirements
Promote the QMS throughout the Operating Authority
QMS
Develop, implement and maintain the QMS Delegate duties as necessary
Specialist
Identify needs for improvement in the QMS
Ensure that the current versions of documents required
by the QMS are in use at all times
Ensure that all personnel are aware of all applicable
legislative requirements that are relevant to the operation
of the works
Promote the QMS throughout the Operating Authority
Competencies
The Competencies Procedure describes the process for identifying, developing and maintaining
required competencies for personnel performing duties directly affecting drinking water quality.
The procedure also describes activities to ensure personnel are aware of the relevance of their
duties.
Records show evidence of activities to meet and maintain the competencies described in the
procedure, and to ensure personnel awareness.
Personnel Coverage
The Personnel Coverage Procedure describes the process for ensuring personnel are available for
duties. The Procedure is provided in the Appendix.
Communications
The Communications Procedure describes the process for ensuring relevant aspects of the QMS
are communicated between Top Management and the Owner, waterworks personnel, suppliers
and the public. The Procedure is provided in the Appendix.
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Essential Supplies and Services
The Essential Supplies and Services Procedure describes the process for identifying essential
supplies and services, and ensuring quality requirements and procurement methods are
established and communicated. The Procedure is provided in the Appendix.
Infrastructure Review and Provision
The Infrastructure Review Procedure describes the process for the review of the infrastructure
adequacy. This Procedure is provided in the Appendix. The procedure also describes the
provision of infrastructure, and the communication of review findings to the Owner.
Infrastructure Maintenance, Rehabilitation and Renewal
The Manager of Operations maintains a scheduled program of inspection and maintenance for
waterworks equipment and distribution components for which it is operationally responsible.
Equipment maintenance is performed as per the manufacturer recommendations or waterworks
decisions, including calibrations.
Equipment manuals are retained in the Operations Centre to support maintenance activities.
Planned maintenance is performed as allocated by the Supervisor, who prints planned work
orders daily and distributes to staff accordingly. Unplanned maintenance performed is also
recorded on a work order. The completed work orders are submitted to Support Services. The
Utility Programs Assistant enters the work orders into a data management system that retains
the data for analysis and historical purposes.
Assets, such as valves, pipes and hydrants have been mapped and are inventoried. CityWorks
contains information on work orders relating to repairing watermains, turning water on/off,
repairing leaks, responding to water quality complaints, etc. All maintenance completed on the
valves, pipes, and hydrants is recorded in this system, however many details of the maintenance
is still hard copy only.
Work orders, service requests and asset information are being captured in CityWorks. Mapping
updates to the water distribution maps, and associated infrastructure, is completed by the
Geographic Information Systems (GIS) group based on as-recorded drawings. Utilities
Engineering reviews the mapping and also adds/revises/corrects infrastructure information based
on as-recorded information and field conditions. Mapping and infrastructure information is
available to staff through laptops in the field.
The Infrastructure Asset Planning Manager has the responsibility and authority to decide on
rehabilitation or renewal of assets (sanitary, storm, water and road), with input from other City
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departments including Kitchener Utilities. The Regional Municipality of Waterloo is also
involved in the process since the City has infrastructure on Regional roads and the Region has
infrastructure on City roads.
Effectiveness of the maintenance program is periodically evaluated by the Utility Water Engineer
or the Manager of Operations, by evaluating the number of watermain breaks and locations.
The Utility Water Engineer may also compile and review information about the number of
watermain breaks per kilometre.
The maintenance program is communicated to the Owner as part of the Management Review.
Sampling, Testing, and Monitoring
The Sampling, Testing and Monitoring Procedure describes procedures for sampling, testing and
monitoring performed at the waterworks.
Calibration
The Calibration Procedure describes procedures for maintenance and calibration of
measurement and recording equipment.
Emergency Management
An emergency is considered to be a potential situation or service interruption that may result in
the loss of the ability to maintain a supply of safe drinking water to consumers.
The Emergency Management procedure describes the process of maintaining a state of
emergency preparedness at the waterworks. It refers to applicable emergency response
procedures.
The procedure is provided in Appendix.
Internal Audits
The Internal Audits Procedure describes the procedure for internal audits, including audit
criteria, frequency, scope, records, methodology and schedule. The Corrective Action Procedure
describes the process of initiating, investigating, performing and documenting corrective actions.
Both procedures are provided in the Appendix.
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Management Review
The Management Review Procedure describes the procedure for management review, including
review items, reviewers, outcomes, and documentation. The Procedure is provided in the
Appendix.
Continual Improvement
Kitchener Utilities strives to continually improve the effectiveness of its QMS through the use of
corrective actions, especially from the annual internal audits (as per the Internal Audit
Procedure), staff suggestions and management reviews (as per the Management Review
Procedure). The procedure can be found in the Appendix.
History of Changes
Revision Date Description By
19.0 March 21, 2016 Updated infrastructure summary Parmi Takk
and designation of OIC.
20.0 May 17, 2017 Updated infrastructure summary Ras Sonthisay
and minor grammatical
corrections.
21.0 May 28, 2018 Updated infrastructure summary. Ras Sonthisay
Revised organizational structure.
Removed issue dates for licences,
permits and plans. Added
Operational Plan Number to title
page and designates for Water
Engineer role.
22.0 Aug 30, 2018 Revised title page. Revised footers Ras Sonthisay
to include revision number and
revision date on all pages. Added
Schedule C
for Operational Plans (Subject
System Description Form). History
of Changes cleaned up.
23.0 November 19, 2018 Added a line for Steve Young
backup/designates for absent staff
24.0 January 30, 2019 Updating infrastructure summary, Steve Young
deleting outdated information.
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SUBJECT SYSTEM DESCRIPTION FORM
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APPENDICES
WATER DISTRIBUTION SYSTEM MAP
Appendix 1 Endorsement
Appendix 2 Document Control Procedure
Appendix 3 Record Control Procedure
Appendix 4a Risk Assessment Procedure
Appendix 4b Risk Assessment Table
Appendix 5 Critical Control Point Procedure
Appendix 6a Current Position/Employee List
Appendix 6b Organizational Chart
Appendix 6c Construction and Maintenance Staff
Appendix 7 Competencies Procedure
Appendix 8 Personnel Coverage Procedure
Appendix 9 Communications Procedure
Appendix 10 Essential Supplies and Services Procedure
Appendix 11 Review and Provision of Infrastructure Procedure
Appendix 12 Sampling, Testing and Monitoring Procedure
Appendix 13 Emergency Management Procedure
Appendix 14 Maintenance and Calibration of Measuring & Recording Equipment Procedure
Appendix 15 Internal Audits Procedure
Appendix 16 Corrective Action Procedure
Appendix 17 Management Review Procedure
Appendix 18 Continual Improvement Procedure
Appendix 19 Drinking Water Works Permit
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