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REPORT TO:Committee of the Whole <br />DATE OF MEETING:2019-05-27 <br />SUBMITTED BY:Margaret Fisher, Director of Procurement, 519-741-2200 ext. 7214 <br />PREPARED BY:Laurie Stecho,Supervisor of Procurement,519-741-2200 ext. 7089 <br />WARD (S) INVOLVED:N/A <br />DATE OF REPORT:2019-04-29 <br />REPORT NO.:FIN-19-042 <br />SUBJECT:Sole Source Website Upgrade to Enhance Online Customer Service <br />Experience <br />__________________________________________________________________________________________ <br />RECOMMENDATION: <br />ThateSolutions GroupLimited, Waterloo, Ontario, be the sole source provider ofthe <br />website upgrade to, including the development and implementation of <br />the enhanced online customer service portal, at acost of $273,520.,plus H.S.T. of <br />$35,557.60for a total of $309,077.60, provided a satisfactory contract is executed. <br />BACKGROUND: <br />since 2006.Theyare recognizedfor their <br />work in the public sector and provide website design, development and support for the Region <br />of Waterloo, including its municipalities and townships and forty-five other Canadian <br />municipalities. eSolutions Group offers valuable experience and understands the unique needs <br />of the municipalities they serve. <br />The longstanding relationship between eSolutions Group and the City of Kitchener has resulted <br />in many custom solutions, upgrades and expansions of existing web properties. The <br />development of the online customer service portal is one component of the next regularly <br />scheduledwebsite refresh,scheduled to take place in 2020. The portal represents the next <br />ere <br />citizens can perform online interactions without leaving the corporate website and going to a <br />separate service portal. <br />With eSolutions Group as the sole source provider, the City will benefit from the continued use <br />of a centralized and consistent content management system (CMS). Staff are already trained on <br />and have extensive experience with the eSolutions CMS, which is used to update content on the <br />be able to integrate services and content across its eight websites (which are also built on the <br />eSolution platform), as well as leverage other eSolutions technology we have already paid for, <br />including online forms. Further, a single CMS will create efficiencies for staff and allow for <br />***This information is available in accessible formats upon request. *** <br />Please call 519-741-2345 or TTY 1-866-969-9994for assistance. <br />1.ii - 1 <br />