2021-02-25 GRAAC - Laserfiche WebLink

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• Cancellations must be made at least two hours in advance of a scheduled trip. Proposed additional changes pending approval: • Consult with GRT customers & partner service providers concerning plans to align eligibility to functional limitations and expand conditional eligibility types. • Report back to Council with the outcome of the consultations in spring 2021. Comments/Feedback • Will there be customer self-service? Prepaid method will be available as a credit card payment over the phone. Pre-paid module still in the works. It was noted that a debit card might be a better choice as many clients on ODSP cannot get a credit card. • ION Train challenge, only the front door opens and that is not where the accessible seating is located. Significant issue with HVAC and climate control when both doors are open all the time. There is a button that can be pressed when getting off to allow more time from the driver. • Screen showing the next bus stop cycles too quickly and a rider can miss the stop they realize and it is too late. Maybe remove the words Next stop to allow for more time to read the screen. • Excited that there is no longer a half an hour wait time • Will booking online be available? Booking online will be available and the system may be able to let you know the availability. This module is still in process. • Will there be communication regarding the service as things begin to change to get the message out? Communication will happen closer to the rollout utilizing marketing print/radio/townships/promote on website and social media. Various agencies to share the information. Workshops to test the updates. 5. Region of Waterloo 2020 Annual Update, Melanie Garbarz Completed in 2020 • Client Email and Texting Standard Operating Procedure key resource during pandemic to communicate with community service clients • All in-person interpretation services ended and were replaced by virtual interpretation during COVID-19 • Some staff trained in making accessible videos • Internal Region of Waterloo Staff Equity, Diversity and Inclusion Working Group created • "Pulse Check Survey" was conducted in 2020 with regional staff to gather input on diversity in the workplace • Mental Health Strategy Steering Committee created Action Items for 2021 • Complete accessibility audits of remaining ROW facilities • Post info on amenities in regional facilities on Region's website • Communicating standards for video captioning and resources available to assist • Diversity census for workplace staff • Enhance work on mental health in the workplace with partnership with YMCA Workwell Team Key accessibility related challenges for 2020/21 • ION stations and Wayfinding • Accessible PDF's on the website • Multi-Use Trails Comments/Feedback • Videos close captioned, will you be making descriptive? • Council members don't seem to have either. Melanie to follow up and bring back to the committee