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<br /> <br />REPORT TO: Council <br /> <br />DATE OF MEETING: December 13, 2021 <br /> <br />SUBMITTED BY: Kathryn Dever, Director, Strategy and Corporate Performance, <br /> 519-741-2200 ext. 7370 <br /> <br />PREPARED BY: Karen Cooper, Manager, Strategic and Business Planning, <br /> 519-741-2200 ext. 7817 <br /> <br />WARD(S) INVOLVED: All Ward(s) <br /> <br />DATE OF REPORT: December 7, 2021 <br /> <br />REPORT NO.: CAO-21-006 <br /> <br />SUBJECT: 2021 Business Plan Year-End Progress Report and <br /> Recommended 2022 Business Plan Project List <br /> <br />RECOMMENDATION: <br /> <br />That the 2022 Business Plan Project List in Appendix A to Report CAO-21-006 be approved. <br /> <br />REPORT HIGHLIGHTS: <br /> This report presents the Recommended 2022 Business Plan Project List (Appendix A) <br />and the 2021 Business Plan Year-End Progress Report (Appendix B). <br /> Progress was made on completing 9 projects including 7 strategic projects and 2 <br />business projects in 2021. <br /> The Recommended 2022 Business Plan Project List contains 36 projects, including 12 <br />Strategic Plan actions, 12 business projects from 2021 and 12 new business projects. <br /> Funding provisions for the 2022 Business Plan projects are included in the 2022 Budget. <br /> The community was informed by posting the report on t <br />agenda in advance of the Council meeting. <br /> <br />providing a year-end progress report on the 2021 Business Plan and recommending <br />projects for the 2022 Business Plan. <br /> <br />REPORT: <br />2021 Business Plan Year-End Progress Report <br />2021 saw Kitchener continuing to respond to the COVID-19 pandemic. The City placed the <br />safety of citizens and staff as a top priority through its pandemic response and recovery <br />efforts, while also supporting the economic sustainability of businesses and employers. To <br />achieve these priorities, staff implemented innovative approaches to modernize service <br />delivery and improve efficiencies. Many staff continued to work from home, providing <br />services online, offering existing programs in new virtual formats, providing training and <br />supports to local businesses and establishing centralized service counters at city hall. <br />*** This information is available in accessible formats upon request. *** <br />Please call 519-741-2345 or TTY 1-866-969-9994 for assistance. <br />