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<br /> <br />BACKGROUND: <br />The 2019-2022 Strategic Plan includes measurable, specific actions with a timeline for <br />completion, and a commitment to measure and report on progress to Council and the public <br />throughout the life of the plan. The annual Business Plan includes both Strategic Plan <br />Actions and other high priority projects identified by Council and staff, and progress is reported <br />three times per year. <br /> <br />REPORT: <br />2022 saw Kitchener continue to respond to the COVID-19 pandemic, while also shifting to <br />recovery to reopen facilities and restore those programs and services which had been paused. <br />The City placed the safety of citizens and staff as a top priority through its pandemic response <br />and recovery efforts, while also supporting the economic sustainability of businesses and <br />employers, and creating a sense of connection for residents to the extent possible. To achieve <br />these priorities, staff took complementary and innovative approaches to modernize service <br />delivery and improve efficiencies. Building on innovations, adaptations and successes from the <br />early stages of the pandemic, with many staff continuing to work from home, providing more <br />services online, offering programs in virtual formats, and continuing to provide centralized <br />service at City Hall. While some of the service delivery changes were temporary to address <br />pandemic restrictions, many will remain in place and provide long-term benefits in service <br />efficiency and effectiveness. <br /> <br />Through this challenging time, staff demonstrated resiliency and made progress on 2022 project <br />commitments, with significant progress and accomplishments delivered. Council can be proud <br />of how staff adapted to the challenges of the pandemic and continued to deliver on community <br />priorities outlined in the Strategic Plan, as well as Business Plan projects. <br /> <br />Overall Status of Strategic Plan Actions <br />Staff continued to make progress toward the 2019-2022 Strategic Plan, while the organization <br />is in a transition period between Strategic Plans continuing to deliver on previous commitments <br />while defining our next Strategic Plan. As illustrated in the following visual,17 of the 25 current <br />Strategic Plan Actions are complete as of December 31, 2022, with 1 new completion since the <br />August progress update. Notably, Environmental Leadership and Great Customer Service <br />Actions have been accomplished. <br /> <br />Staff remain committed to deliver on the remaining 8 actions in the current Strategic Plan, with <br />the majority planned for 2023 completion at this time, with one planned for 2025 that is aligned <br />with a school board partnership and funding timelines. A full summary of Strategic Plan Actions <br />status is included in Appendix A (Part A); note that some Actions are comprised of more than <br />one specific project. <br /> <br />