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<br /> <br />Development Services Department <br />REPORT TO: Planning and Strategic Initiatives Committee <br /> <br />DATE OF MEETING: January 9, 2023 <br /> <br />SUBMITTED BY: Garett Stevenson, Interim Director, Planning, 519-741-2200 ext. <br />7070 <br /> <br />PREPARED BY: Janine Oosterveld, Manager, Customer Experience and Project <br />Management, 519-741-2200 ext. 7076 <br /> <br />WARD(S) INVOLVED: All Wards <br /> <br />DATE OF REPORT: December 22, 2022 <br /> <br />REPORT NO.: DSD-2022-416 <br /> <br />SUBJECT: <br />Team Update <br /> <br />RECOMMENDATION: <br /> <br />For Information. <br /> <br />REPORT HIGHLIGHTS: <br /> The purpose of this report is to provide an update on projects and services led by the <br />Customer since the establishment <br />of the new team structure in the Planning division. <br /> Key findings: <br />o The Team has been critical to carry out process improvements to meet <br />provincial mandates to streamline development review and bring housing to <br />market efficiently. <br />o The Team has enhanced capacity for supporting affordable housing projects <br />and facilitating streamlined approval processes to bring affordable housing <br />projects to construction. <br />o A dedicated customer experience and project management function that <br />supports development review, customer and community engagement beyond <br />traditional planning division roles has been instrumental to adapt the work we <br />do to meet the changing needs of our community. <br /> There are no direct financial implications to this report. <br /> Community engagement included <br /> This report supports Great Customer Service by enhancing customer experience online. <br />This report also relates to a Caring Community through the implementation of the <br />Housing for All strategy by facilitating a streamlined approvals process for affordable <br />housing projects. Additionally, this report supports the delivery of core services. <br /> <br />*** This information is available in accessible formats upon request. *** <br />Please call 519-741-2345 or TTY 1-866-969-9994 for assistance. <br />