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HomeMy WebLinkAboutFCS - Stormwater Rate By-law & Utility Implementation - Powerpoint Presentation1 ~? Kr~rc;F tr.~,r:li. Stormwater Rate By- I aw a n d Utility Implementation Report DTS I 0-094 Presented to City of Kitchener Council Financial and Corporate Services Committee K. Grant Murphy P.Eng. City Engineer Mike Gregory P.Eng. (AECOM) May 10, 2010 rmwater Rate By-law and ! Utility Implementation ,~ ~.~;~F i Report DTS10-094 • Stormwater Feasibility Study • Report Recommendations • Stormwater Management Program 10 Year Forecast • Tiered Flat Fee Methodology • Review Stormwater Rate Examples 1 _ Stormwater Management ' viiaterioo Feasibilit Stud he`,,~ I< November 2004, Council directed staff to proceed with undertaking a Stormwater Management Feasibility Study (Study). ~~,~W~ ~~-; ; ~~ ~~ ~ Conducted between 2005 and 2009, with the City of ' '~°r~~ Waterloo as part of the Shared Services Initiative. ` ,. Council received report DTS 09-042 on October 5, 2009, which identified the need for a sustainable funding source for stormwater management programming along with several funding options. G • January 18, 2010, Council approved increasing the program service level by $4.1 M annually and the principle of shifting stormwater programming from the tax base to a rate-based approach. • February 22nd , 2010, Council approved the "tiered flat fee" stormwater rate model as the basis to charge property owners for stormwater programming. • Council directed staff to present a stormwater rate and utility implementation plan and present recommendations on or before May 31, 2010. any Facets of Managing ~ Stormwater Assets 's-~i ~:[i~ i 1 Emerging Challenges I,f~, fz • Successive studies either make recommendations about required infrastructure improvements or establish the need for the City to put into place long-term preventive system maintenance and monitoring programs. k -~"`~;~:,..vc - 2008 SWM Audit (DTS 09-131) identifying needs within watercourses and 90+ SWM ponds across the City. - Upper Blair Creek Functional Drainage Study (DTS 09-010), - Victoria Lake Remediation Class Environmental Assessment Study (DTS 09-096), and - Alder Creek Watershed Study and Upper Strasburg Creek I Subwatershed Plan Update (DTS 08-032), • As such these future program needs will present additional challenges to the City in its attempts to deliver a sustainable level of SWM service. 3 .itchener's Stormwater ~ Mana ement Pro ram ~_i~ -~ g g ~ ~rl~~:r rr.~,~:j~ Operations & Maintenance Maintaining existing facilities is a large part of the Stormwater budget. This vital task includes street cleaning; inspection and maintenance of ponds; inspection, cleaning, and repair of catchbasins, manholes, pipes, outfalls, ditches, channels, culverts, bridges; and other activities across Kitchener. Capital Improvement Projects The City's Stormwater current facilities and assets are valued at $300M. Capital budget needs are highly Planning, Monitoring & variable. Each project requires planning, design, Environmental permitting, construction, and inspection. Compliance ~'tl " Assessing the City's existing SWM '"~~~ ,~ , ~ awx ' ~ program and the planning of future '~± ;~~ programs requires data collection, ->: ! ~' ~ " hydraulic and hydrologic analysis, ~'^ ` and environmental monitoring and ~~`" ' '~ analysis. 4 Stormwater Program 1 10 Year Forecast ~~ ~Y~~~ On January 18, 2010, Council approved the principle of shifting $5.8M in stormwater programming from the tax base to a rate- based approach and also approved an annual service level increase of $4.1 M. The annual sustainable service level of $9.9M has been revised, to include inflationary adjustments, refined construction cost estimates not originally considered in the 2007 Feasibility Study, and the inclusion of administrative and support service overheads. The updated sustainable service level is $13M annually. Stormwater Program Comparison of 2007 Estimated ~ Expenditures and 2010 Updated Expenditures , f~;-,.' IX Current Service Council Approved Sustainable Level for Service Level Service Level for Stormwater Increase Stormwater Management (January 18t", 2010) Management Programming Programming A B A+B Stormwater Management $5.8M $4.1 M $9.9M Feasi bi l ity Study based on 2007 financial information Updated stormwater programming based $8.9M $4.1 M $13.OM on 2010 financial information Change due to Program Costs $3.1 M $O.OM $3.1 M Adjustments 5 Appendix A - 2011 to 2020 Stormwater Avg. Annual Cost 10yr Plan Program Capital and Operating Forecast Period Preventive Maintenance $2,071,160 Reactive Maintenance $165,548 Other $360,101 SUB TOTAL $2,596,808 Environmental Compliance Spill Response $22,400 Stormwater Monitoring $504,200 Other $24,900 SUB TOTAL $551,500 Capital Infrastructure Program System Rehabilitation Projects $3,291,530 Accelerated Infrastructure Renewal Projects $4,458,011 Regional Road Projects $408,100 Other $642 246 SUB TOTAL $8,799,887 General Corporate Initiatives (Capital Projects) $429,350 Revenue Division Recoveries $625,097 SUB TOTAL $1,054,447 TOTAL ANNUAL PROGRAM COST $13,002,642 1 ~? Kr~rc;F tr.~,r:li I Activities Since February ~-~ Ki~n~~r rr.w.r:1i • Project Workshop (March 4-5) - Reviewed goals & objectives - Identified data needs and schedule - Identified process for modified billing system - Identified next steps, roles, and responsibilities • Follow-up project team meetings • SWM expenditures (Engrg/Finance) • Data capture and assessment (GIS) • Technical analysis (Consultant) 6 1 Allocation of Rate Charges ~~a`~'~ i • Impervious area is a fair & equitable basis for charge • Surface cover that resists infiltration of rainfall into soil - Rooftops - Driveways - Parking areas - Patios - Sidewalks 7 1 ImperviousArea Characteristics t_~ • Single Detached Homes (total = 41,810) -Statistical analysis (avg = 259 m2 imp. area) - Charge based on building footprint size (correlated to impervious area) and assigned to one of three tiers: Small, Medium, Large • Multi-Residential Properties (total = 18,260) - Statistical analysis of each type (impervious area per dwelling unit) - Charge based on type & number of units • Non-Residential Properties (total = 4,250) - Sample statistics not valid as basis for charge - Charge based on measured impervious area 1 Single Detached Homes ~-~ • Tiers identified through statistical analysis: - Small: lowest 10% impervious area (<168 m2) - Medium: middle 80% (between 169 - 343 m2) - Large: highest 10% impervious area (>344 m2) • Use building footprint size as an indicator - Values available for all Kitchener properties • Tiers (based on building footprint): - Small: lowest 10% (<105 m2) [<1,130 ft2] - Medium: middle 80% (between 106 - 236 m2) - Large: highest 10% (>237 m2) [<2,550 ft2] 8 Single Detached Homes -Parcel Analysis 1,300 .. .- -_ -. -_ -. 0 1,200 1,100 1,000 900 :. 800 Large Tier I >=344 m2 m v 700 o- a` p 600 .~ ~- 500 400 344 rTIZ I I i 168 mz Medium Tier (80% of all homes) 100 - _. - between 169 and 343 m2 Small Tier - - - - < - 1 68 m 2) 10% 20% 30% 40% 60% 60% 70% 80% 90% 100% Percent of Measured Homes Single Detached Homes - ParcelAnalysis 1,300 -: - o Impervious Area (n=400) o l,zoo • Building Footprint (n=400) 1,100 .. l,ooo - 900 0 800 •, ~ o 700 c m d 600 , a ~® 500 400 ~ - - ~ P 300 237 mz ~ _I i 105 mz - o= 0% 10% 20% 30% 40% 60% 60% 70% 80% 90% 100% Percent of Measured Homes 9 Single Detached Homes 1 ~? Kr~rc;t ~r.~,r:li. • Single Family Unit (SFU) factor is the basis for charge in each tier • Ratio of average impervious area divided by the SFU size (1 SFU = 259 m2) Property Number of Average Impervious Area SFU Type Properties m2 per Unit ft2 per Unit Factor S~mgle Detached (small) 4,181 168 1,808 0.6 Single Detached (medium) 33,446 259 2,788 1.0 Single Detached (large) 4,181 344 3,703 1.3 Multi-Residential Properties ~?. Ki~n~~f rr.^,rai • Property type SFU factor is basis for charge • Ratio of average impervious area divided by the SFU size (1 SFU = 259 m2) Property Type Number of Properties Dwelling Units Average Impervious Area m2 per Unit ft2 per Unit SFU Factor Townhouse 6;393 6;393 194 2.086 0.7 Residential Condominium 8.838 8.838 111 1.194 0.4 Duplex 1;396 2;792 107 1;154 0.4 Multi-Residential (3-5 units) 440 1,519 95 1.018 0.4 Multi-Residential(>5units) 1,191 18,244 62 666 0.2 • Duplex combined with Multi-Res'I (3-5 units) • Residential Condo kept as a separate billing category due to individual ownership 10 1 Non-Residential Properties ~_~-~ g;,e i ~ ~ .F ~r.~,r:li. • Approx. 4,250 properties - Includes both taxable &tax-exempt properties • Staff demonstrated skills and resources to: - Measure & capture the property information and impervious area data - Manage database as part of the billing process • Charge based on impervious area - 43% measured (as of May 4, 2010) - Expect all to be measured by September 1 • Correlate to building footprint to determine impervious area for unmeasured properties 11 1 Non-Residential "Tiers" ~ -~ • Goal is to find an equitable distribution to individual properties within each tier - Minimize number of tiers to simplify billing - Maximize number of tiers for equitability • Options investigated - 1: Four tiers, taxable &tax-exempt combined, equal revenue distribution within each tier - 2: Four equal revenue taxable tiers, plus three equal revenue tax-exempt tiers - 3: Six tiers, taxable &tax-exempt combined, charge ratio between consecutive tiers <3.0 • Recommended: Option 3 l Recommended Non-Res'I Tiers ~__~+---~ . ,~ ~. Median charge is applied to all properties ~ . within each tier "'~~~ ~~.-~ Properties with less than minimum billing }, unit fraction (i.e., 0.1 SFU, or 26 m2 of impervious area) would not be charged Billing Unit Totals (SFU) Stormwater Rate Details Residential: 54,800 56.2 % Annual SWM Program: $11,560,000 Non-Residential: 42,700 43.8 % Fst'd Collection Rate: 95 Total: 97,500 Base Charge: $10.50 ISFU/mo Non-Residential Billing Units (SFU) Monthly Char a Number of Customers Annual Revenue Category Upper Lower Median Upper Lower Median Ratio Higher Lower Total Amount Tier 1 -Largest 988.9 150.7 203.5 $10.384 $1.582 $2,137 2.1 20 20 40 $974,400 8.3°~0 Tier 2 -Large 150.7 63.0 94.8 $1.582 $662 $995 2.4 55 55 110 $1,248,200 10.7°~0 TIer3-Medium-High 63.0 29.6 39.1 $662 $311 $411 2.9 99 101 200 $936,100 8.0°0 Tier4-Medium-Low 29.6 6.3 13.4 $311 $67 $141 2.6 472 478 950 $1,523,800 13.1°~0 Tier 5 -Small 6.3 4.1 5.1 $67 $42.64 $54 2.7 151 149 300 $183,100 1.6°~0 TIer6-Smallest 4.1 0.1 1.9 $43 $1.06 $20 523 556 1079 $245,400 2.1°0 Total: 42,700 2,679 $5,111,000 43.8 12 l Revenue Distribution t----~ , Non-ResldenCial cUrrellt TaX Levy rax Exempt, 25.9% Non-Residential Non-Resldentlal 3.2i raxable,i z.~~;~ _ 74.1 % Residential Residential Single Detached, ~~ ~~ 60.6% `4 - _ --_~ ~ Proposed Rate (18% shift) 43.8 % Non-Residential Multi-Residential, Non-Residential ta.e~o raxExempL 56.2% Residential 9.9 - ni - Residential A Non-Residential Single Detached. Taxable. 33.9 % 42.4 Multi-Residential. 13.8 Stormwater Rate Table ~~-~ k~ b i~ r~`t rr.^,rai • Unique billing codes & monthly charge assigned to each property by type - Residential Single Detached - Multi-Residential - Non-Residential (Taxable & Tax Exempt) • Based on $13M per year level of service - Average annual expenditure FY2011-2020 - Stormwater rate revenue = $11.56M/yr -Federal Gas Tax revenue = $1.44M/yr - 95% collection rate 13 Stormwater Rate Table t__~--' --~. {, t ~; .-. ,- ,~~,r,.: Residential Single Detached Type Number of Monthly Charge Annual Charge Number of Code Description Basis for Charge Dwellin Units g per Property' per Property' Customers' 1 Resldentlal Single Detached Small Detached homes with building footprint 1 $0.30 $76 4,180 size of 105 m Or less Detached homes with building footprint 2 Resldentlal Single Detached Medium size between iofi-236 m t $10.50 $126 33,450 Detached homes with building footprint 3 Resldentlal Single Detached Large size of 237 moor more 1 $13.80 $166 4,180 Notes: 1 . Month lysto rmwater rate charge per property to generate $11 .56fWyr. Federal gas tax revenue co ntributlon Is $1 A4fWyr. Assumes 95~L collection rate. All charges rounded to the nearest 30c. 2. Ap prozim ate co unt as of May 5, 2010. l Winding Wood Cres. ~__~ --r . 7~~ ~ ~~, ~" ',~ ~. r e d' - ~• ~ V -~~ .. 't 4 , ~\ '' ~ ~ Category:Y ~ ~, , , . Single Detached Medium , ° ,z,~~ ~: Building Footprint: 226 m2 ~~ `' - ,~ ~~ A, i t - '~ ,. r ~;. Monthly Charge: $10.50 ~ ,, R 'eY~, Annual Charge: $126 ~ - ~, "~''~~"f'% ~ ~~``~ "" ~~~ r~ ~ - ~~~ .a, ,;. • ``r" i r ~ ~' ~, + M 1~'. ~ ~ 14 Stormwater Rate Table t__~--' --~. {, t ~; .-. ,- ,~~,r,.: Multi-Residential Type Number of Monthly Charge Annual Charge Number of Code Description Basis for Charge Dwellin Units g per Property' per Property' Customers' 4 Resldentlal TownhOUSe Per property (per Tax Roll lD number) 1 $7.50 $90 6,390 5 Resldentlal Condominium Per property (per Tax Roll lD number) 1 $4.20 $50 8,840 Duplex $8.40 $101 1,400 6 Multi-Residential (2-5 Units) Per buildin Triplex $12.60 $151 260 g Four-plex $16.80 $202 150 Rve-plex $21.00 $252 30 Per property (acco rding to number of Charge-(#unl[s) Charge-(#unlts) 7 MuICi-Resldentlal(>S Units) varies .($2.10fmonth) =($25.201yearl 1,190 dwelling units) See Note3 See Note3 Notes. 1 . Month lystormwatermte charge per property togmerate $11 .56M/yr. Federal gas ta x revenue contribution Is $1 .44fWyr. Assumes 95 % collection rate. All charges rounded to the nearest 30c. 2. Approximate count as of May S, 2010. 3 Exam pie. 10-u nit apt.-$2t.00;mc ($252/yr)~. 25-unit apt.-$52501mo ($630ryr)~. 100-unit apL-$210.00/mo ($2,52Eyr) . l Ahrens St.W ~.. --r .~ ~; ~a ~ r '`.' °'"°,,` ill ~ y1`,~ ... , I~,`,~ " e r ~: / ~~ ~' ®1~' :` i ~ A ~ ~~, Category: , ~ ~'` ~. ~`:~ ~- M I i-R i£ n i 12- ni , /r' ~~ u t es de t a( 5 U ts) ~. ~~~,~, No. of Dwelling Units: 4 ''~' a ``'lam ~~ ~ .~ Monthly Charge: $16.80 ~~' `~ rte' , j~.. `-'~ ~PdE Annual Charge: $202 ~y . r~ , ,. .. 9M j~~ ~ !~ REM1y,s ~' ~~ti ti i ~ /%j o' 15 Stormwater Rate Table t__~--' --~. {, t ~; .-. ,- ,~~,r,.: Non-Residential Type Number of Monthly Charge Annual Charge Number of Code Description Basis for Charge Dwellin Units g per Property' per Property' Customers' 8 Non-Resldentlal Smallest 26-1,051 m~oflmpervious area $20.10 $241 1,080 9 Non-ResldentialSmall 1,052-1,640 m~oflmpervious area $53.70 $fi44 300 10 Nan-Resldentlal Medlu m-Law 1,641 -7,676 m~oflmpervious area n a $140.70 $1,688 950 11 Nan-Resldentlal Medlum-High 7,677-16,324 m~oflm pervious area $410.70 $4,928 200 12 Nan-Resldentlal Large 16,325-39,034 m~oflmpervious area $995.40 $11,945 110 13 Nan-Resldentlal Largest 39,035 m~orgreater of Impervious area $2,136.90 $25,643 40 Notes. 1. Month ly sto rmwaterratechorge per property to generate $11.56NVyr. Federal gas tax revenue contribution Is $1 .44Mryr. Assumes 95% collection rate. All charges rounded to the nearest 30c. 2. Approximate count as of May 5, 2010. 3. Non-Residential tiers (Billing Codes 8-131 include bath Taxable and Tax-Exempt grope roes. 1. Non-Resldentlal pro pertles with less than 26.0 sq. m. of Impervious area are not charged. Kitchener City Hall ~__--~ , -...y ;~,., { rr' ouHesrw .t~Y ~~ ~; `~~ #~ Category: , ~~ ~~~~~~..; Non-Residential Medium-High `` 1 ~~' ,~~'~~% ,,~ F ~ Impervious Area: 9,608 m2 l%`' ~. ~~`' Po Monthly Charge: $410.70 .., ~ , ~ ~~ ~ ~ ~ i ~' Annual Charge: $4,928 Inc" ' "°~~' y' k,y~ sr - -I ~ W _ j~/~~; ,~~ ..,Gr'a'ds' ~,~._ 16 Stormwater Rate Table ~_---~ Type Number of Monthly Charge Annual Charge Num ber of Code Description Basis for Charge Dwellin Units g per Property' per Property' Customers' Detached horn es with building footprint 1 Resldentlal Single Detached Small size of ~05m orless t $6.30 $76 4,180 Detached homes with building footprint 2 Resldentlal Single Detached Medium size between 106-236 m t $t 0.50 $126 33,450 3 Resldentlal Single Detached Large Detached han es with building footprint t $t 3.80 $166 4,180 size of 237m or more 4 Resldentlal Townhouse Per property (per Tax Roll lD number) 1 $7.50 $90 6,390 Resldentlal Condominium Per property (per Tax Roll lD number) 1 $420 $50 8,840 Duplex $8.40 $101 1,400 6 Multi-Resldentlal (2-5 Units) Per building Triplex $12.60 $151 260 Four-plex $16.80 $202 150 Rve-plex $21.00 $252 30 Charge-(#units) Charge=(#units) 7 Multi-Resldentlal (>5 Units) Per property (accc rding to num ber of varies . ($2.~O~m onth) . ($25.20iyearl 1,190 dwelling units) See Note3 See Note3 8 Non-Resldentlal Smallest 26-1,051 m~ofimpervious area $20.10 $241 1,080 9 Non-Resldentlal Small 1,052-1,640 m~ofimpervious area $53.70 $644 300 10 Non-Resldentlal Medlum-Low 1,641 -7,676 m~oflmpervious area n/a $140.70 $1,688 950 11 Non-Resldentlal Medlum-High 7,677-16,324 m~oflm pervious area $410.70 $4,928 200 12 Non-Resldentlal La rge 16,325-39,034 m~ofimpervious area $995.40 $11,945 110 13 Non-Resldentlal La rgest 39,035 moor greateroflm pervious area $2,136.90 $25,643 40 Nctes. 1. Month ly sto rmwater rate charge per property to generate $11.56fVbyr. Federal gas tax revenue contribution Is $1 .44M•'yr. Assumes 95 io collection rate. All charges rounded to the nearest 30c. 2. Approximate co unt as of May 5, 2010. 3 Example: 10-u nit apt.-$21 .00!mo ($252ryr). 25-unit apt.-$5250/mo ($630ryr). 100-unit apt.-$210.00/mo ($2,520ryr). 4. Nan-Resldentlal tiers (Billing Codes 8-13) Include both Taxable and Tax-Rxem pt properties. 5. Non-Residential properties with less than 269 sq. m. of impervious area are not charged. dying the Rate Schedule ~ to Sample Properties l ,f- Fez 17 (Open slide presentation that has property examples showing rate schedule calculations) Fair & Equitable Rates ,~ ~Y:~~. • A fair and equitable stormwater rate structure is feasible and defensible. • Applied to all City of Kitchener property owners starting on January 1, 2011. • It is estimated that an increased level of service would amount to an additional of $5.50 per month for an average residential property owner ($66/yr) • Reflects a 18% redistribution of SWM program costs from the residential sector to the non-residential sector. • The "tiered flat fee" is consistent with the City of Waterloo's method. l Shift to the Rate ~__~---~ . '` ~ Approximate reductions in the following base budgets Y'-~ ~ be implemented as of fiscal 2011 resulting from a shift ~ to a storm utility model: ~r-. .- ,;~,, _ Existing Budgets Transferred _ c c 6 ,204 ,228 } wat _ 26,677 sewer 259,414 gas _ 27$,1$4 gas tax l other _ 1 ,908,000 Revised Existing Service Level 8,906,503 A • Shifts occur as operating and capital costs are being removed from tax/water/sewer/gas budgets and are established in the SWM utility. • This does not include the estimated cost associated with the stormwater charge on City owned properties to be borne by the tax l evy. 18 1 Sustainability & Investment .~_,--, • Only 69% of the sustainable service level is currently being funded from existing funding sources. • Provides a sustainable level of funding to enable the City to meet its environmental and legislative obligations regarding stormwater management. • Ensures that Council and community expectations are addressed for 2011 and beyond. • Invests in source water and protects the environment. ~+ Recent Public Consultation ~~~t~~~ • Open House for "Places of Worship" on April 14t" and feedback forms. • Meetings with Chamber of Commerce on February 9 and April 26 • Letters to Waterloo Region District School Board and Waterloo Roman Catholic School Board on March 12 and April 22. • May 6t" letter to charitable organizations (that owned property) informing them of May 17t" F&CS meeting • Email updates to stormwater Advisory Committee 19 Places of Worship Consultation ~_,, 9~rrr.[ n~.~,rai. • Representatives from the "places of worship" sector have reiterated that they provide certain community benefits, such as social support programs. • Most feedback either sought to reduce the stormwater charge, phase in the charge or eliminate the charge completely. • Staff's recommendation is to charge "places of worship" sector the appropriate rate based on measured impervious area according to the approved non-residential rate schedule. • An exclusive exemption for the "places of worship" from paying the stormwater charge, would not be fair to other property owners in different rate categories. • Exemptions are inconsistent with environmental "greening" policies of most organizations. DTS 10-094 ~ Recommendations ~.`~~!~~ i That the ten (10) year capital and operating forecast for the stormwater management program be approved as outlined in staff report DTS-10-094 ,subject to revision through the annual budget process; That the stormwater rate schedule as specified in Appendix B of staff report DTS-10-094 be approved and come into effect on January 1, 201 1 ; That the by-law enacting the stormwater rate be approved as an amendment to the fees and charges by-law; That a reduction in the following base budgets be implemented as of fiscal 2011 resulting from a shift to a stormwater utility model: - Tax supported operating budget of $6,204,228 - Water utility of $256,677 - Sanitary utility of $259,414 - Gas utility of $278,184 - Federal gas tax revenue of $1,908,000 20 DTS 10-094 ~ Recommendations ~:~r:'~,~. That staff provide a report related to a stormwater rate credit policy for Council's consideration prior to January 1, 2013; That staff report to Council prior to January 1, 2013 on the viability of transitioning non-residential properties from the approved "tiered flat fee" stormwater rate structure to a method where these properties are charged according to their actual measured impervious area; That one (1) engineering manager position (full-time), one (1) operations supervisor (full-time), one (1) engineering project manager position (full-time), and one (1) revenue analyst position full-time) be hired beginning in June 2010 so as to enable t e implementation of the stormwater utility and advancing related stormwater projects and further; That $100,000 be transferred from the Grand River Erosion Control project (account numbers 11619 and 7367) and that $129,000 be transferred from the Victoria Park Lake Environmental Assessment project (account numbers 52000039 and 207) into the stormwater Utility Implementation Plan (account number 701204027); In the next 6 months...~;:Ft~ Approved stormwater rate structure (May 2010). - Approve stormwater rate by-law. - Prepare "tiered flat fee" policy manual. Billing System Implementation (March to December 2010) - Mapping of impervious areas for non-residential properties are to be completed by end of August 2010. - Linking GIS data to City billing records to assign a rate code and monthly billing amount. - Finalize master stormwater billing file data and incorporate into the existing utility billing system (CIS). - Prepare administrative procedures manual and database management manual to maintain the master billing data file. Advance with 2011 stormwater Utility Program (June to December 2010) - During 2010, resources will required to be deployed in order to advance the delivery of certain components of the 2011 stormwater management program. - Advance Victoria Park Lake remediation 21 l Questions? ,t-~ g~,a; ~ ~.a n~.~rai. Ki~~~`~ R 22