HomeMy WebLinkAboutINS-12-014 - Drinking Water Quality Management Standard1
Staff Re ort
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Krr~.~-~~,i~iER ~nfrastru~ture Servrces Department www.kitthenerta
REPORT TO: Community & Infrastructure Services Committee
DATE OF MEETING: March 19, 2012
SUBMITTED BY: Wally Malcolm, Director of Utilities, 4538 ~
PREPARED BY: Angela Mick /Matt Ryan, Utilities Water Engineer, 4408 ~
WARD(S) INVOLVED: All
DATE OF REPORT: March 12, 2012
REPORT NO.: INS-12-014
SUBJECT: Drinking Water Quality Management Standard -
Management Review Summary for 2011
RECOMMENDATION:
For information
BACKGROUND:
One of recommendations from Justice O'Connor's Part Two Report of the Walkerton Inquiry
was that "The Ministry of the Environment should require the owners of municipal water systems
to obtain an owner's licence for the operation of their waterworks". Justice O'Connor also
recommended that the Owners and Operating Authorities of these systems implement a quality
management approach to operations and management. As a result of these recommendations
a Drinking Water Quality Management Standard (DWQMS) under the Safe Drinking Water Act,
2002 was released in October 2006.
The Safe Drinking Water Act, 2002 and Regulation 188/07, requires the City of Kitchener to be
licensed to operate and maintain Kitchener's Water Distribution System. Some of the licensing
requirements include the development and management of a Quality Management System
(QMS) and Operational Plan as well as communication to the Owner. The City of Kitchener
became licensed in August, 2009 with a Financial Plan submitted in July, 2010.
Section 19 of the Safe Drinking Water Act imposes a statutory standard of care on persons who
oversee the municipal drinking water system: "...every person who, on behalf of the
municipality, oversees the accredited operating authority of the system or exercises decision-
making authority over the system." This standard of care includes Council since they have
decision-making authority. Part of the standard of care includes requiring system owners to
undertake financial planning and implement a QMS.
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Staff Re ort
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Krr~.~-~~,i~iER ~nfrastru~ture Servrces Department www.kitthenerta
REPORT:
This report represents the fourth annual Management Review Summary prepared in
accordance with the DWQM (summary of 2011). The DWQMS requires Top Management to
"report the results of the management review, the identified deficiencies, decisions and action
items to the Owner".
Top Management is defined as "a person, persons or group of people at the highest
management level within an Operating Authority that makes decisions respecting the QMS and
recommendations to the Owner respecting the subject system or subjects systems". The Owner
of the water utility is the Corporation of the City of Kitchener, represented by City Council.
A Management Review was completed by Wally Malcolm (Top Management) along with Angela
Mick, Matt Ryan and Peter Pavlinich January 20, 2012 in accordance with the Standard. The
following is a high-level summary of the minutes (a copy of the Management Report is
attached):
Management Review Summary
CityWorks does not have all the inspection and data entry functionality required to
support the QMS maintenance programs. Infrastructure information is not able to be
pulled out of the new version of CityWorks (team is working on this). See end of the
report forfurther details
• Data entry relating to CityWorks and data integrity is a concern. The ability to correct
infrastructure data is essential. See end of the report for further details
Service replacement for Breithaupt Centre was completed in summer 2011 to address
numerous low chlorine adverse water quality incidents
• A bulk water fill location to replace 83 Elmsdale is required. A preliminary site (Battler
Yard) has been selected and will be part of a larger project to re-develop the site
On-going high pressure issues are aconcern -made some small revisions -the River
area pressure zone in November 2011 to reduce this high pressure area. Regional
Master Plan should address these areas
• The BFP program cannot maintain it's current rate of compliance without data entry
assistance
• Regional Road projects on Ottawa St, King St may require the watermain to be replaced
in advance of the work by City (impacts by Light Rapid Transit) -under discussion.
Resources may be an issue.
• Light Rapid Transit requirements will affect the Capital Forecast due to watermain
replacement requirements
• Tool crib is not locked -this was an accomplishment during 2010 which has not been
maintained for equipment control
• In mid 2011 started to collect $1200 review fee for Form 1. The Form 1 process is now
completed in house and replaces the Ministry of Environment's (MOE) Certificate of
Approval process for watermains (the MOE fee was $1200). Fees are kept in a separate
account to cover both review costs as well as on-going QMS related fees (e.g. External
Auditing).
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Staff Re ort
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Krr~.~-~~,i~iER ~nfrastru~ture Servrces Department www.kitthenerta
Accomplishments During 2011
Working with CityWorks team for direct data correctionlentry for assets (hydrants is
complete) -anticipated roll out in January 2012
Working with GIS and Engineering to refine As-built process to allow for easier updating
of new/replacement infrastructure
• Data corrections in GIS have resulted in better data in the field and better data for
replacing infrastructure. To date over 800 record changes as well as numerous attribute
changes from field staff and engineering have been made. The data integrity of the
water system has improved as staff continue to use the data in the field and as data is
reviewed through a quality process.
ALIGNMENT WITH CITY OF KITCHENERSTRATEGIC PLAN:
This reports relates to the community priority of "Being accountable for the work of creating the
best future for our city and its residents".
FINANCIAL IMPLICATIONS:
NIA
COMMUNITY ENGAGEMENT:
Drinking Water Quality Management Policy is available on Kitchener Utilities Website.
ACKNOWLEDGED BY: Pauline Houston, Deputy CAO, Infrastructure Services Department
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Title: Management Review Control Number: 44
Revision: 4.0 Effective Date: January 21, 2012
DATE: January 212012
TIME: 9:OOam -10:30am
LOCATION: Utilities Boardroom
IN ATTENDANCE: Angela Mick, Wally Malcolm, Peter Pavlinich, Matt Ryan
Summary
• CityWorks does not have all the inspection and data entry functionality required to support the QMS
maintenance programs. infrastructure information is not able to be pulled out of the new version of
CityWorks (team is working on this). See end of the report for further details
• Data entry relating to CityWorks and data integrity is a concern. The ability to correct infrastructure data is
essential. See end of the report for further details
• Service replacement for Breithaupt Centre was completed in summer 2011 to address numerous low
chlorine adverse water quality incidents
• A bulk water fill location to replace 83 Elmsdale is required. A preliminary site (Battler Yard) has been
selected and will be part of a larger project to re-develop the site
• On-going high pressure issues are aconcern -made some small revisions -the River area pressure zone in
November 2011 to reduce this high pressure area. Regional Master Plan should address these areas
• The BFP program cannot maintain it's current rate of compliance without data entry assistance
• Regional Road projects on Ottawa St, King St may require the watermain to be replaced in advance of the
work by City (impacts by Light Rapid Transit) -under discussion. Resources may be an issue.
• Light Rapid Transit requirements will affect the Capital Forecast due to watermain replacement
requirements
• Tool crib is not locked -this was an accomplishment during 2010 which has not been maintained for
equipment control
• In mid 2011 started to collect $1200 review fee for Form 1. The Form 1 process is now completed in house
and replaces the Ministry of Environment's (MOE) Certificate of Approval process for watermains (the
MOE fee was $1200). Fees are kept in a separate account to cover both review costs as well as on-going
QMS related fees (e.g. External Auditing)
Accomplishments During 2011
• Working with CityWorks team for direct data correction/entry for assets (hydrants is complete) -
anticipated roll out in January 2012
• Working with GIS and Engineering to refine As-built process to allow for easier updating of
new/replacement infrastructure
• Data corrections in GlS have resulted in better data in the field and better data for replacing infrastructure.
To date over 800 record changes as well as numerous attribute changes from field staff and engineering
have been made. The data integrity of the water system has improved as staff continue to use the data in
the field and as data is reviewed through a quality process.
Item # Item Discussed Action Timing
By
1. ~ Incidents of Regulatory Non-Compliance
• There were no incidents of Regulatory Non-Compliance stated in the
Page 1 of 19
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October 21, 2011 MOE inspection Report
2. Incidents of Adverse Drinking Water Tests
• There have been 15 Adverse Water Quality incidents (AWQI), the
majority of which are low chlorine
• The Breithaupt Centre service was replaced in 2011 which had
eliminated the chronic low chlorine condition at this site.
• There have been 5 lead exceedances in the plumbing system, 0 in the
distribution system in 2011. We can continue to complete a reduced
lead sampling program in 2012
• Graphs have been provide at the end of the report
3. Deviations from Critical Control Points Limits and Response Actions
• There have been 107 watermain breaks between January 1, 2011 and
December 31, 2011. Incident debriefs are completed for watermain
breaks. Watermain break information is available in GlS and is
updated at least annually. This information will help to determine
priorities for replacement (see graphs at end of report -yearly
comparison of breaks as well as monthly comparison of breaks)
• Watermain break costs for 2011 will not be fully processed until next
fall after the restoration is complete. 2010 costs for 105 watermain
breaks were $917,000, with an average cost of $8,700/break.
4. Efficacy of the Risk Assessment Process
• A risk assessment was completed on October 22, 2011 with a
supervisor, crew leader, Construction and Maintenance staff member,
QMS rep, QMS Specialist and Wilmot rep in attendance. See attached
updated risk assessment table.
• The following is an update of risks were added to the table in 2011
(highlighted):
o The table was combined to include Mannheim and
Shingletown, a representative from Wilmot was in
attendance
o Communication between the Region and Wilmot Township
(not a critical control point)
o Combined major and minor watermain breaks
o Decreased the ranking of chronic low chlorine distribution
sites since Breithaupt and Nelson have been addressed.
• There was a new risks added in 2011 -watermain break to the
south/western end of the City. An emergency procedure has been
developed, however this was not identified as a critical control point.
There is a long-term plan for another feed to this area, however this
will be driven by development.
• Summary of Cross Connection Program (includes the Bulk Water Fill)
as of December 31, 2011: 1380 services that are protected by
Backflow Prevention (BFP) devices (premise isolation) and a total of
2000 devices (includes internal devices). Approximately 3600
properties require premise isolation (see graph at end of Report).
• The Bulk Water Fill station needs to be relocated -Battler Yards is a
possible candidate site (to be redeveloped)
4-5
5. Results of Internal and External Audits
• Received a Surveillance Audit commencing in the summer with
further communication/interview in December, 2010 (year 1). The
report was received in April 2011 and identified the following
three corrective action requests and responses. The CARS were
closed in July 2011
i. Internal Audit of Element 20 was missed due to moving of
the Management Review to incorporate year end numbers.
QMS internal audit schedule has been developed with QMS
Specialist
ii. Management Report -not all action items had timelines -
this has been resolved.
iii. Lack of an Action Plan regarding high pressures -there is a
Master Plan anticipated in July 2012
• The 2011 Surveillance Audit was commenced in August 2011 (year
2). As of January 3, 2012 a report has not yet been received,
however on January 17, 2012 the auditor requested additional
documentation.
• An External Audit including a site visit for Mannheim/Shingletown
occurred on September 16, 2011. A representative from Wilmot
Township was present for the Audit. A report was received on
December 8, 2011. The report identified two CARS: #1551 -The
risk assessment did not include Mannheim and Shingletown and
#1552 Emergency Training had not been completed with the 2
year requirement. Responses to the CARS were provided on
January 3, 2012. For the response to 1551 -the Mannheim and
Shingletown Risk Assessments were rolled into the Kitchener risk
Assessment which was completed on October 28, 2011 with
representatives from Kitchener and Wilmot. For the response to
1552 Emergency Training was completed for staff on October 27
and November 3, 2011 and Management on November 15, 2011.
• Elements of the standard are internally audited monthly. There
haven't been any non-conformances -there have been two minor
Corrective Action Requests (#22 -regarding the policy location
after the move to the KOF and #23 -regarding license for
Manager - no longer required). It should be noted that Tool Crib
is no longer locked which is resulting in decreased control over
equipment.
4-6
6. Results of Emergency Response Training/Testing
• An Emergency Training program was developed and staff are to be
trained every two years. Training was completed in
October/November 2011 -this was longer than the two year
schedule due to additional gas work training required in the spring of
2011.
• Testing on watermain breaks are actual events and debriefs are
completed
• Training for On-Call Management on November 15, 2011 included
desktop emergency scenarios
• Training for Top Management and replacement Water Engineer
completed on January 27, 2012
7. Operational Performance
• Pressure issues are on-going with the Region. The pressure zone in the
River Road/Grand River area was modified in November 2011 to
decrease high pressures
• Pressure zone in the Pinedale area was modified to deal with low
pressures in July 2011
• There needs to be an action plan regarding how we address pressures
that are >80psi and <100psi in the City e.g. individual Pressure
Reducing Valves (PRVs), Regional PRVs. This is an issue causing
damages and an action plan for affected residents is required. There is
a Regional Master Plan where this issue has been brought forward.
The Master Plan is expected to be complete in July, 2012.
• Static pressures continue to be mapped in Gl5
8. Follow-up Action Items from Previous Management Reviews
• The Breithaupt Centre chronically has low chlorine due to a long Complete
dead end and large service -New service was installed in 2011.
Nelson Stone Centre also has chronic low chlorine since it is at the
end of the distribution system - an autoflusher was installed
• There needs to be an action plan regarding how we address pressures Regional July 2012
that are >80psi and <100psi in the City e.g. individual Pressure Master Plan
Reducing Valves (PRVs), Regional PRVs. New areas are captured by
individual PRVs. This is an issue causing damages. Ongoing
Data entry/inspection development continues. Ongoing Unknown
Corporate
• Additional technological resources are required to support the QMS. Implementa
Significant resources have been spent to digitize records, however this tion
will only be a snapshot in time unless it's maintained. Laptops have
been provided to staff, however additional requirements need to be Mobile Unknown
developed to increase functionality of the laptop. Strategic
Plan
4-7
9, Status of Action Items identified Between Management Reviews
• Data entry from maintenance programs. Currently only hydrant Corporate Unknown
inspections (spring and fall) have data entry requirements. The issue Implementa
is that the inspection data needs to be entered in a short enough tion
timeframe so that follow-up work can be identified and completed.
This is not currently occurring. For example for fall dips, a list of
second dips cannot be generated because the information from the
first dips has not been entered. Data entry in the field would resolve
this issue (see below).
• Inspection/maintenance screen development continues in CityWorks.
City Works Asset inspection Strategy Development draft report was
completed in November 15, 2011. The report summarized inspection
requirements for water as well as options for implementation. There Corporate Unknown
was a significant gap between the current state and the future state Implementa
(end goal of mobile digital entry). Various software solutions exist, tion
however they will still need to be customized. The CityWorks project
will require Corporate implementation
• Data integrity -the ability to correct data directly in CityWorks is CityWork January
anticipated to be rolled out at the end of January 2012. This will Team 2012
improve the data integrity since errors in the data can be corrected
easily. Corporate Assets has been decommissioned. Although the
intent of Corporate Assets was to be able to modify the data, it did
not work properly and the functionality did not exist.
• On-going meeting with the Region to discuss Operational Issues and
All
Ongoing
kee communication channels o en uarterl
P p (q Y)
• The As-built/digital submission process for drawings was rolled out GIS/ Spring
for new subdivisions in 2011 and anticipated for reconstruction Engineering 2012
projects in 2012. The process/requirements were revised over 2011
and will be communicated in early 2012. This will allow for better
information in the field as well as less time for GIS to process the as-
built drawings
• Backflow Prevention - a memo was provided outlining data entry
requirements relating to the BFP program. Essentially a part time MR Dec 2012
administrative person is required to maintain the administrative side
of the program so the Cross Connection Control Specialist can spend
more time on installations to protect the water distribution system.
The current rate of protection will not be possible without
administrative assistance. The By-Law also requires updating.
4-8
10. Regulatory Changes
• Anticipated Backflow Prevention Regulation in the next 6 months.
This had not occurred. Changes to the by-law are required and is
currently in progress with legal. The changes will need to go to
council for approval
• Water Opportunities and Water Conservation Act -passed in
Legislature November 23, 2010. The details of the act are high level
at this point -encourage the creation and export of innovative clean
water technology, promote water conservation, attract economic
development and create jobs
11. Changes that May Affect DWQMS
• CityWorks -the functionality is still not available to provide proof of
maintenance activities however the new version is supposed to assist
with this- please see Resources Needed to Maintain the QMS
• Region's Water Distribution Master Plan
• Corporate Asset Management Project
• QMS Representative will be on maternity leave -replacement has
been hired
• QMS Specialist position will be vacant - in the process of replacing
12. Consumer Feedback
• a process has been developed in CityWorks to capture customer
complaints (see chart at back of report). This consists of Problem,
Cause and Remedy and is working well
13. Resources Needed to Maintain the QMS
• Data entry for CityWorks is also required to provide proof of work
completed, particularly for maintenance. This is currently not being
done in a timely manner where it can be done and for most
maintenance activities there is not a place to enter data. For example
data entry needs to be in real time so that follow-up work orders can
be generated in a timely manner (follow-up hydrant work must occur
before the winter). Alternatively a mobile solution would be better.
4-9
14. Results of Infrastructure Review
• Held meetings to finalize the 2012 reconstruction projects
• Planning a Trenchless Watermain Program in 2013 to structurally line
problem watermains who are not candidates for triple funded
projects.
• Kitchener Zone 2 and 4 Optimization Study identifies the Regional
trunk watermains for the newly developing area in southern
Kitchener. On-going meetings with the Region and City's
Development group to ensure these recommendations are
incorporated in the development (both Regional and Municipal
watermain requirements)
• Light Rapid Transit (LRT) -this project will impact the 10 year capital
forecast due to required watermain replacement/relocation. Upsizing
may also be needed since the route is anticipated to fuel
development in the area
• Regional Road projects on Ottawa St and King St may require the
watermain to be replaced in advance of the work by City. The
above will likely be impacted by the LRT so it is currently unknown
who will be doing the work. Resources may be an issue.
• Region has commenced an Environmental Assessment to install a
750mm trunk zone 4 watermain from Mannheim Water Treatment
Plant to Strasburg Road. The main was recommended through the
Pressure Zone 2 and 4 Optimization Study to provide another much
needed source into Zone 4. They plan to have the study filed in
February 2012.
• The Development Charges study will be updated in 2013 -work to
commence with the Development group in 2012 to identify any
watermains required for development
• Corporate Asset Management Project -unknown how this will
impact the way projects are prioritized for replacement in the capital
forecast
• Region's Water Supply and Distribution Operations Master Plan may
impact infrastructure requirements
Mannheim/Shingletown
• There are no plans for new/replacement infrastructure in
Mannheim/Shingletown. There needs to be an agreement in place
for future replacement requirements of the infrastructure (see Other).
4-10
15. Summary of Maintenance
• CityWorks does not have the functionality to determine operational Corporate Unknown
performance. As of December, the only maintenance programs Implementa
developed with supplemental sheets and data entry was the spring tion
and fall hydrant inspections. Supplemental sheets and data entry
need to be developed for the remaining maintenance programs
• Hydrant maintenance -spring and fall for all hydrants (includes
Mannheim/Shingletown)
• Hydrant painting (includes Mannheim/Shingletown within rotation)
• Dead end main flushing (includes Mannheim/Shingletown).
• Valve turning (1/2 the city) (includes Mannheim/Shingletown every 2
years)
• Leak detection survey - 1/3 of city completed each year (include
Mannheim/Shingletown every 3 years). Follow-up is completed with
any identified leaks (in 2011 225km of mains were surveyed resulting
in the identification of 2 main breaks/service leaks as well as seven
confirmed hydrant leaks)
• Watermain cleaning was not completed in 2011. In the past there
had been routine watermain cleaning in response to numerous
discoloured water calls. There have been minimal discolured water
calls in the last few years. In 2010 a small area was cleaned however
there is not currently an extensive main cleaning program.
• Anodes are installed on the existing watermain whenever it is
exposed (e.g. watermain breaks, valve repairs, hydrant repairs)
16. Effectiveness of Maintenance
• The effectiveness of the maintenance program is determined by the
following factors (see graphs at end of report):
• Number of Adverse Water Quality Incidents
• Water quality complaints
• Number of watermain breaks
• Water purchases/water sales are presented in a graph at the end of
the report. The target is to have a water loss of less than 10%. 2011
water loss values is approximately 6.9% (includes other water uses
that are accounted for but not billed -see graph at end of report).
Mannheim/Shingletown
• There were not any watermain breaks in the system in 2011
• Kitchener is not responsible for reporting AWQIs
17. Operational Plan
• There were no significant changes to the Operational Plan, however
there have been new work instructions and forms developed as part
of the continuous improvement, watermain ownership has been
summarized in the Operational Plan
• There were no significant changes to the Mannheim/Shingletown
Operational Plan, however responsibilities were clarified.
4-11
18. Staff Suggestions
• Refresher of water quality related information as well as general Bob Brown 2012
information - 2 new refresher training programs have been
developed and will been incorporated as part of the training
program
Utilities
Ongoing
• Crew Leader meetings (bi-monthly) to communicate to staff Manager
• Paperwork Training -CityWorks new forms are being developed and
revised. Training cannot be completed until this is complete (see
CityWorks inspection Strategy). Training has been complete on other
paperwork such as record changes
19. Other
• Mannheim Agreement -discussion of agreement to operate the Top Mgt 2012
Mannheim/Shingletown system - An operational level agreement
was developed in October 2011, however there need to be higher
level discussions -ongoing
Top Mgt 2012
• Regional Agreement -discussion of agreement to operate the
Regional watermains -ongoing Top Mgt During
• Discussion of alternative of City-owned data loggers in 2013 2013
• A copy of this Management Review is to be provided to the budget
Township of Wilmot via Gary Charbonneau. Matt Ryan January
2012
20. Summary of Infrastructure (end of 2011)
• 4035 hydrants - 3993 Kitchener owned, 42 Mannheim/Shingletown
• 880 km of watermain - 731.7km Kitchener owned, 27.5km Dual
owned, 114km Regional owned (21.4 km is supply), 5.7km
Mannheim/Shingletown owned
• 7154 valves - 6518 Kitchener owned,145 Dual and 433 Regional and
58 Mannheim/Shingletown owned.
• 60872 service connections - 60,604 Kitchener and 268 for
Mannheim/Shingletown.
• A breakdown of watermain infrastructure by age is included at the
back of the report.
21. Next Meeting ALL
• Council date for Summary of Management Review -February 27,
2012
Please report any errors or omissions.
Report prepared by: Angela Mick
4-12
CityWorks -Utilities Priorities sent to CityWorks Team in December 2010
The following are Utilities CityWorks Priorities. Items with a Regulatory
Requirement have been flagged:
Priority Number
1. Fix synching issues so that data correction in Corporate Assets can be
saved and not over written with blank fields. Data entry is getting further
and further behind (2 year backlog)
2. Complete the work on the existing inspection screens so they are fully
operational with ability to enter data and create follow-up work orders:
• Spring hydrants (still not able to generate follow-up work) Regulatory
Requirement
• Gas valves (no way to input information back in system and create
follow-up) Regulatory Requirement
• Water valves (no way to input information back in system) Regulatory
Requirement
• Fall hydrant dippings
• Water quality complaints -area to record actions - need a few more
options (e.g. high chlorine). Issues with searching inconsistency -
sometimes 35,000 records populate. Regulatory Requirement
3. Issues with geographic tagging for a work order. The attribute is selected
but on the supplemental sheet, it does not include the ID -this has to be
typed in (e.g. if a specific valve in the area requires work, the valve
number does not print out on the supplemental sheet)
4. Incorporate Water and Gas related layers that is currently in ArcReader
into City Works
5. Major gas valve checks Regulatory Requirement
6. Gas Leak Survey Regulatory Requirement
7. Bridge Inspection for gas infrastructure Regulatory Requirement
8. Corrosion Protection Regulatory Requirement
9. Marker Survey Regulatory Requirement
10.Odourant checks (mercaptan levels) Regulatory Requirement
11. Regulator Pits Regulatory Requirement
4-13
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