HomeMy WebLinkAboutINS-15-023 - Drinking Water Quality Management Standards Operational Plan - Endorsement Staff Rport
I r rc'.�► t .R Infrastructure Services Department wmkitchener.ca
REPORT TO: Community & Infrastructure Services
DATE OF MEETING: May 25, 2015
SUBMITTED BY: Wally Malcolm, Director Utilities, 519-741-2600 x4538
PREPARED BY: Angela Mick, Utilities Water Engineer, 519-741-2600 x4646
WARD(S) INVOLVED: All
DATE OF REPORT: April 15, 2015
REPORT NO.: INS-15-023
SUBJECT: Drinking Waterloo Quality Management Standard —
Re-Endorsement of the Operations Plan
RECOMMENDATION:
THAT the Drinking Water Quality Management Standards Operational Plan,
attached to report INS-15-023 be re-endorsed in accordance with the Safe
Drinking Water Act, 2002 and Regulation 188/07.
BACKGROUND:
The Drinking Water Quality Management Standard (DWQMS), under the Safe Drinking
Water Act, 2002 and Regulation 188107, requires the City of Kitchener to become
licensed to operate and maintain Kitchener's Water Distribution System. One of the
licensing requirements was the preparation of a Quality Management System (QMS)
and Operational Plan.
The DWQMS is based on a Plan, Do, Check and Improve methodology which is similar
to other international standards. Plan requirements of the standard specifies policies
and procedures that must be documented in the Operational Plan for the drinking water
system, while Do requirements specifies the policies and procedures that must be
implemented. Check and Improve requirements, of the standard, are reflected in the
requirements to conduct internal audits and management reviews.
Kitchener has obtained a Licence as well as the required elements in place: Drinking
Water Works Permit, Financial Plan, accreditation as an Operational Authority, and an
audited Operational Plan.
The Operational Plan was initially endorsed by Council in 2008 (report FIN-08-133). It
is recommended that the Operational Plan be periodically brought forward to Council for
re-endorsement.
***This information is available in accessible formats upon request. ***
Please call 519-741-2345 or TTY 1-866-969-9994 for assistance.
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The Safe Drinking Water Act, 2002 includes a statutory Standard of Care for individuals
who have oversight responsibilities for municipal drinking water systems that can extend
to municipal councillors as of January 1, 2013. There are legal consequences for
negligence, including possible fines or imprisonment.
REPORT:
The Operational Plan documents the QMS, essentially outlining how regulatory
requirements are met. The Operational Plan consists of 21 elements including: risk
assessment, review and provision of infrastructure, emergency management and
audits. A series of Standard Operating Procedures (SOPs) have been developed as
part of the QMS. The SOPs are generally high level documents which describe the
"who, what and when". The SOPs refer to Work Instructions which explains the "how".
Internal and external audits are regularly completed to evaluate the conformity of the
QMS to confirm that "we say what we do and do what we say."
The Operational Plan is a living document with approximately 150 associated work
instructions, forms and documents. The Standard requires continual improvement of the
effectiveness of its QMS. Continuous improvement is completed by the creation of new
work instructions, training programs and revisions to existing documents. On an annual
basis, Council is informed of the results of the annual management review which may
include changes that can affect the QMS and Operational Plan.
See attached Operational Plan.
ALIGNMENT WITH CITY OF KITCHENER STRATEGIC PLAN:
The Operational Plan relates to the Foundation Plan — Efficient and Effective
Government — Asset Management, Dependable Services by documenting
procedures/work instructions for standardization and continual improvement.
FINANCIAL IMPLICATIONS:
Ongoing Audit fees are associated with maintenance of an Operational Plan.
COMMUNITY ENGAGEMENT:
INFORM — This report has been posted to the City's website with the agenda in
advance of the council / committee meeting.
A QMS policy is included in the Operational Plan and the policy is available on the
Kitchener Utilities website.
ACKNOWLEDGED BY: Dev Tyagi, Deputy CAO, Infrastructure Services
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Kitchener Utilities
City of Kitchener Drinking Water Distribution
System
DWQMS Operational Plan
Revision 17.0
January 15, 2015
Doc # 0
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TABLE OF CONTENTS
PartA - Introduction ..............................................................................................................................3
Purpose...............................................................................................................................................3
Scope..................................................................................................................................................3
Permitsand Licences............................................................................................................................3
References...........................................................................................................................................3
Definitions and Acronyms...................................................................................................................4
PartB - Operational Plan........................................................................................................................5
QualityManagement System...............................................................................................................5
Quality Management System Policy ....................................................................................................5
Commitment and Endorsement ..........................................................................................................5
QMSRepresentative ...........................................................................................................................6
Document and Record Control...........................................................................................................6
Risk Assessment Procedures and Outcomes.........................................................................................10
Organizational Structure, Roles, Responsibilities and Authorities.........................................................10
Competencies ....................................................................................................................................14
PersonnelCoverage...........................................................................................................................14
Communications................................................................................................................................14
Essential Supplies and Services............................................................................................................15
Infrastructure Review and Provision...................................................................................................15
Infrastructure Maintenance, Rehabilitation and Renewal....................................................................15
Sampling, Testing, and Monitoring.....................................................................................................16
Calibration.........................................................................................................................................16
Emergency Management....................................................................................................................16
InternalAudits ...................................................................................................................................16
ManagementReview.........................................................................................................................17
ContinualImprovement.....................................................................................................................17
Historyof Changes ............................................................................................................................17
WATER DISTRIBUTION SYSTEM MAP..................................................................................................19
APPENDICES.........................................................................................................................................19
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PART A- INTRODUCTION
Purpose
The purpose of this Operational Plan is to describe the comprehensive Drinking Water Quality
Management System (DWQMS) developed and implemented by Kitchener Utilities for the
operation and maintenance of its water distribution system.
This DWQMS Operational Plan includes references to all components of the DWQMS.
Scope
This Operational Plan covers the activities and personnel associated with all operational aspects
of the drinking water distribution system for Kitchener Utilities, identified by waterworks
number 260001458.
This Operational Plan, the procedures, work instructions and other DWQMS documentation
that are referenced herein are complementary to the legislated requirements for safe drinking
water in the Province of Ontario.
The scope of the waterworks begins at the point where treated water enters the watermain
from the treatment facilities, and ends at the property lines of the consumers.
Permits and Licences
The waterworks system has the following permits and licences:
• Municipal Drinking Water Licences, Number 019-101, issued June 13, 2014
• Drinking Water Works Permit, Number 019-201, issued June 10, 2014
• Financial Plan, Number 019-301, issued June 2010
• Operational Plan, Number 019-401, issued December 17, 2008
For Form 1 Review, the City of Kitchener reviews/approves for City owned watermains and the
Region completes the review/approval for Regional owned watermains. For those watermains
that are dual owned, it is the proponent's responsibility to contact the other owner so that both
parties sign-off.
References
• Drinking Water Quality Management Standard
• Applicable Ontario Safe Drinking Water Legislation
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Definitions and Acronyms
• AOP Advanced Oxidation Process
• CAO Chief Administrative Officer
• Distribution watermains and related items (i.e. Hydrants, valves)
• DWQMS Drinking Water Quality Management Standard
• GAC Granulated Activated Carbon
• GIS Geographic Information System
• ML Mega Litre
• MOE Ontario Ministry of the Environment
• OIC Operator in Charge
• ORO Overall Responsible Operator
• QMS Quality Management System
• RMOW Regional Municipality of Waterloo
• SCADA Supervisory Control and Data Acquisition
• UV Ultraviolet
• Waterworks Kitchener Utilities Drinking Water Distribution System
• WTP Water Treatment Plant
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PART B - OPERATIONAL PLAN
Quality Management System
This Operational Plan describes the QMS which covers the drinking water distribution system
that is owned and operated by Kitchener Utilities.
Kitchener Utilities receives treated water from the Regional Municipality of Waterloo (RMOW).
Quality Management System Policy
Kitchener Utilities owns, maintains and operates the City of Kitchener's Drinking Water
Distribution System. At Kitchener Utilities, we are committed to supplying you with safe
drinking water. We work together with the City of Kitchener and the Region of Waterloo to
keep water matters top of mind. We are committed to these principles:
1. Quality
Kitchener water is safely treated and regularly tested according to government legislation and
regulations for the consistent delivery of safe, quality drinking water. We are committed to
maintaining and continually improving the Quality Management System, and complying with
applicable legislation.
2. Trust
Trust us to look after your water needs by delivering quality water and reliable service.
3. Value
Tap water is the most economical choice.
4. Communication
We will communicate openly with the public concerning matters of drinking water quality.
Commitment and Endorsement
The Owner (Mayor and Council) and Top Management endorsement of the Operational Plan
shall be demonstrated by a copy of the council meeting minutes where the Operational Plan is
accepted and endorsed (see Appendix).
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QMS Representative
The Utility Water Engineer is appointed by Top Management to the role of QMS
Representative for the Kitchener drinking water distribution system QMS.
The QMS Representative has the responsibilities and authorities listed in the section of this
Operational Plan called `Organizational Structure, Roles, Responsibilities and Authorities'.
The appointment is documented and filed with the QMS Representative.
Document and Record Control
Procedures are in place for Document Control and Record Control (attached in the Appendix).
These procedures describe how QMS documents and procedures are controlled, including
instructions related to currency, legibility, retention, and storage. All QMS system
documentation is controlled. Methods of control are defined in the referenced procedures.
Records are maintained as objective evidence of conformance to the DWQMS and compliance
with all applicable Safe Drinking Water Regulations.
The Master List of Documents is a complete list of all system components. The most current
version of the Master List of Documents is also available.
Drinking Water Distribution System
The scope of the waterworks begins at the point where treated water enters the watermain
from the treatment facilities, and ends at the property lines of the consumers. There is no
storage, chlorine boosting, secondary disinfection or pressure boosting within the control of the
waterworks.
As of the end of 2014, the waterworks consists of approximately:
• 893 km of distribution watermain — 742 km Kitchener owned, 26 km Dual owned, 118
km Regional owned (22 km is untreated), 6 km Mannheim/Shingletown (Wilmot)
owned
• 63,104 water meters in service — 62,710 for Kitchener and 394 for Mannheim/
Shingletown (Wilmot)
• 4,210 hydrants — 4,165 Kitchener owned, 45 Mannheim/Shingletown (Wilmot) (not
including private hydrants)
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• 7,365 valves (not including service valves or hydrant valves) — 6,695 Kitchener owned,
141 Dual and 471 Regional and 58 Mannheim/Shingletown (Wilmot) owned
Hard copy maps are updated annually along with scats, however digital mapping changes are
made daily (available electronically to field staff via laptops in the field. A copy of the map is
included at the end of the Operational Plan.
Process flow Chart
i DISTRIBUTION SYSTEM i
i
Owner — Kitchener Utilities
i Operating Authority -Kitchener i BRESLAU
Utilities i DISTRIBUTION
i
SYSTEM, in
i
TOWNSHIP OF
i WOOLWICH
i
i
KITCHENER L---------------------------
INCOMING
DISTRIBUTION
WATER
SYSTEM
from RMOW i i
i
(various sources) i i CITY OF
WATERLOO
i
RIVER RIDGE
A map of the distribution system is filed with the Utility Water Engineer on an annual basis.
General Description
The supply system consists of multiple RMOW pumping stations, treatment systems and wells.
Not all systems are required to be in operation at the same time to deliver adequate water
supply.
The waterworks also provides distribution to the neighbourhood of River Ridge (commonly
referred to as Falconridge). The City of Waterloo Distribution System supplies water to this
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community, but Kitchener Utilities owns, operates and maintains the distribution to River Ridge.
The City of Kitchener supplies water to the City of Waterloo in the Boardwalk area.
The waterworks has a direct connection feeding water to Breslau, including a meter chamber.
Breslau is a distribution system within the Township of Woolwich, which is owned and
operated by the Township of Woolwich. The distribution system is not owned or operated by
Kitchener Utilities.
Some watermains are shared with the RMOW (Dual owned) but are maintained by Kitchener
Utilities. The RMOW is back-charged for the maintenance activities performed by the
waterworks. The RMOW does not participate in watermain repair.
Description of Water Source
The water supplied by RMOW is controlled by the RMOW, who owns and operates the
treatment plants and equipment, pumps and SCADA system which controls the quality and
pressure of the supply.
RMOW supply water is partially from the Mannheim Reservoir, where treated water from the
Mannheim Water Treatment Plant is blended with water from the Mannheim wells and Grand
River. Other sources include treated water from the Greenbrook Water Treatment Plant, the
Strange Street Pumping Station, Parkway Pumping Station and various wells.
The Mannheim Water Treatment Plant (WTP) receives the raw water from the Hidden Valley
Low Lift Station located at the Grand River. The raw water entering the WTP is treated with
coagulation, ozonation and filtration. Immediately after filtration, the water is disinfected prior
to entering the clearwells/reservoirs. There are two clearwells/reservoirs that have a combined
total usable volume of approximately 15 ML. Mannheim has artificial recharge facilities and
treated water from various wells. This facility has emergency standby power available.
The Greenbrook Well System is comprised of five ground water wells K1A, K2, K4B, K5A and
K8. These wells pump directly into Greenbrook Treatment Plant and Pumping Station. Raw
water is chlorinated and it enters the raw water reservoir where contact time allows for primary
disinfection for virus kill. Water then enters three filters for the purpose of iron and manganese
removal. After filtration there is an advanced oxidation processes (AOP). This includes a
peroxide dosing system and high dose ultraviolet (UV) irradiation. After the AOP processes
there is a Granulated Activated Carbon (GAC) upflow contactor system followed by a GAC
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fines removal system. After fines removal the water is rechlorinated with sodium hypochlorite
followed by addition of ammonium sulfate to convert the chlorinated water to chloraminated
water. There is no emergency standby power available on site.
The Parkway Well System is comprised of three ground water wells, K31, K32 and K33. These
wells pump directly into the Parkway Reservoir and Pumping Station. The Parkway Reservoir
has a capacity of 14ML (three million imperial gallons). The water is disinfected prior to entering
the reservoir. Disinfection is achieved by injecting 12% sodium hypochlorite into a common
watermain prior to entering the Parkway Reservoir. 20% ammonium sulfate is added to the
water on discharge from the station to the distribution system. The ammonium sulfate converts
free chlorine residual to a total combined chlorine residual creating a more stable distribution
disinfectant. This site has no emergency standby power available on site.
The Strange Street Well System is comprised of five ground water wells, K10A, Kll and K13, K18
and K19. These wells pump directly into a common watermain and then into the Strange Street
Reservoir and Pumping Station. The Strange Street Reservoir has a capacity of 4.27 ML
(940,000 imperial gallons). The water is disinfected at each well site prior to entering the
reservoir. Disinfection is achieved by the use of 12% sodium hypochlorite. 20% ammonium
sulphate is added to the water at the discharge pipe prior to the water leaving the station and
entering the distribution system. The ammonium sulfate converts free chlorine residual to a total
combined chlorine residual creating a more stable distribution disinfectant. This site has no
emergency standby power available on site.
The Woolner Well Supply system is comprised of three ground water wells: K80, K81, and K82.
These wells combine in a common watermain prior to entering the Ebydale UV Building. The
water from the three wells is injected with 12% sodium hypochlorite prior to entering the
Ebydale UV Building. Water entering the UV building is passed through an Ultraviolet(UV)
System which provides primary disinfection. 20% ammonium sulphate is added to the water
upon discharge into the distribution system. The ammonium sulphate converts free chlorine
residual to a total combined residual creating a more stable distribution disinfectant. This site has
no emergency stand-by power available on site.
Wells K34 and K36 discharge groundwater into a common watermain, through pressure filters
to remove any oxidized material and then directly into a 90,000 litre reservoir located at K34.
Primary disinfection is achieved by injecting 12% sodium hypochlorite prior to the water
entering the reservoir. 20% ammonium sulphate is added to the water upon discharge into the
distribution system. The ammonium sulphate converts free chlorine residual to a total combined
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chlorine residual creating a more stable distribution disinfectant. This site has no emergency
stand-by power available on site.
Continuous analyzers monitor the levels of chlorine and turbidity prior to the any water being
discharged from the control of RMOW into the City of Kitchener watermain. The analyzers are
connected with the Mannheim Water Treatment Plant SCADA system which is monitored by an
operator 24 hours per day.
Common fluctuations
There are known seasonal issues with the water supply:
• Summer — increased water usage can result in pressure challenges in some areas of the system
• Fall - Grand River temperature changes may cause odour challenges in the source water,
which may increase flushing requirements
• Winter— temperature extremes may cause more watermain breaks in the system
Pressure challenges are currently being investigated by the RMOW as part of the Region's Water
Distribution Master Plan (anticipated completion in spring 2013)
Risk Assessment Procedures and Outcomes
The Risk Assessment Procedure is provided in the Appendix.
The Risk Assessment Table shows the identified hazards and hazardous events, ranked risks,
control measures, and reference to monitoring and response procedures.
The Critical Control Points identified in the Risk Assessment are:
• Asset operation and maintenance:
o to reduce water adverses
o to reduce backflow / siphonage hazards
• Security/external:
o to reduce unauthorized hydrant use
Organizational Structure, Roles, Responsibilities and Authorities
A basic overall organization chart is shown below. A detailed Organizational Chart that
includes all key waterworks staff is provided in the Appendix.
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Mayor and Council
(Owner)
CAO
Deputy CAO - Other Deputy CAO's
Infrastructure Services
Director of Utilities (Top
Management)
Manager of
Operations (Top
Management)
Supervisors of Supervisor of Loss
[!P,e ter Engineer/ Prevention and
Utilities QMS
Maintenance
pr esentative
Construction and Cross Connection Quality Management
Maintenance Staff Control Specialist System Specialist
Key waterworks roles are listed as follows, with associated responsibilities and authorities. Roles
and responsibilities are for Kitchener Distribution system, Mannheim and Shingletown are listed
in their separate operational plans. This information is communicated to staff as per the
Communication Procedure.
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Role Responsibilities Authorities
City of . Prescribe requirements and monitor operations of the • Prescribe requirements and
Kitchener waterworks obligations for the operation of
Council and . Provide resources and system infrastructure, as necessary the waterworks
Mayor . Represent the waterworks to end users and the public • Ensure a continual supply of
(Owner) . Designates ORO as per On-call Schedule safe drinking water
• Provide resources and system
infrastructure, as necessary
• Designate responsibilities as
appropriate
Director of . Overall responsibility for the operation of the • Approval of hiring of all
Utilities (Top waterworks waterworks personnel
Management) . Compiling/Reporting waterworks performance and • Allocation of provided
operations data to Council resources
• Attend meetings with Council as required • Administration of labour
• Represent the waterworks in communications with the agreement(s)
RMOW • Designate responsibilities as
• Ensure QMS is in place required
• Ensure Operating Authority staff are aware of applicable
legislation
• Communicate QMS as per Communication Procedure
• Determine, obtain and provide resources required for
QMS
• Perform Management Review
• Designates ORO as per On-call Schedule
Manager of . Maintain regulatory compliance • Direct supervisors and staff
Operations . Monitor water quality &demand • Develop/improve departmental
(Top • Supervise Utility Engineers and Supervisors practices
Management) . Schedule work assignments • Ensure training of supervisors
• Training and development and staff meets requirements
• Work safety program • Designate responsibilities as
• Report issues to the Director of Utilities as necessary required
• Hire waterworks personnel
• Ensure QMS is in place
• Ensure Operating Authority staff are aware of applicable
legislation
• Communicate QMS as per Communication Procedure
• Determine, obtain and provide resources required for
QMS
• Perform Management Review
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Role Responsibilities Authorities
Supervisor- . Supervise day to day staff activities • Direct staff in day-to-day
Utilities . Reporting of deviation from critical limits to the Manager operations and maintenance
of Operations, as appropriate activities
• Overall Responsible Operator (ORO) when on-call • Schedule construction activities
• Supervisors' are always Operator In Charge (OTC's) as they affect operations
• Recommend to the Manager of
Operations ways to improve
operational effectiveness
• Designate responsibilities as
required
Loss . Supervise day to day staff activities • Direct staff in day-to-day
Prevention . Reporting of deviation from critical limits to the Manger operations and maintenance
and of Operations, as appropriate activities
Maintenance . Responsible for maintaining all training needs for staff • Schedule construction activities
Supervisor directly affecting drinking water quality as they affect operations
• Recommend to the Manager of
Operations ways to improve
operational effectiveness
• Designate responsibilities as
required
Utility Water . Perform specified duties as per training and/or direction • Designate responsibilities as
Engineer of superiors appropriate
• Maintain operational parameters of the waterworks • Report of adverse water quality
incidences to Top Management
Utility . Perform back-up to the Utility Water Engineer • Same as Utility Water Engineer
Engineer
Utility Staff— . Perform specified duties as per training and/or direction • Operate and maintain the
Construction of superiors waterworks under direction of
and . Maintain operational parameters of the waterworks superiors
Maintenance . Maintain and repair equipment where qualified
Cross . Enforce the Cross Connection Control/Backflow • Determine hazards and
Connection Prevention By-law appropriate device selection
Control . Commencement of
Specialist enforcement activities (e.g.
fines, water shut-off) in
consultation with superiors
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Role Responsibilities Authorities
QMS • Develop, implement and maintain the QMS • Delegate duties as necessary
Representative • Report on the performance of the QMS to Top
Management
• Identify needs for improvement in the QMS
• Ensure that the current versions of documents required
by the QMS are in use at all times
• Ensure that all personnel are aware of all applicable
legislative requirements that are relevant to the operation
of the works
• Stay up to date on changes to relevant legislative and
regulatory requirements
• Promote the QMS throughout the Operating Authority
QMS • Develop, implement and maintain the QMS • Delegate duties as necessary
Specialist • Identify needs for improvement in the QMS
• Ensure that the current versions of documents required
by the QMS are in use at all times
• Ensure that all personnel are aware of all applicable
legislative requirements that are relevant to the operation
of the works
• Promote the QMS throughout the Operating Authority
Competencies
The Competencies Procedure describes the process for identifying, developing and maintaining
required competencies for personnel performing duties directly affecting drinking water quality.
The procedure also describes activities to ensure personnel are aware of the relevance of their
duties.
Records show evidence of activities to meet and maintain the competencies described in the
procedure, and to ensure personnel awareness.
Personnel Coverage
The Personnel Coverage Procedure describes the process for ensuring personnel are available for
duties. The Procedure is provided in the Appendix.
Communications
The Communications Procedure describes the process for ensuring relevant aspects of the QMS
are communicated between Top Management and the Owner, waterworks personnel, suppliers
and the public. The Procedure is provided in the Appendix.
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Essential Supplies and Services
The Essential Supplies and Services Procedure describes the process for identifying essential
supplies and services, and ensuring quality requirements and procurement methods are
established and communicated. The Procedure is provided in the Appendix.
Infrastructure Review and Provision
The Infrastructure Review Procedure describes the process for the review of the infrastructure
adequacy. This Procedure is provided in the Appendix. The procedure also describes the
provision of infrastructure, and the communication of review findings to the Owner.
Infrastructure Maintenance, Rehabilitation and Renewal
The Manager of Operations maintains a scheduled program of inspection and maintenance for
waterworks equipment and distribution components for which it is operationally responsible.
Equipment maintenance is performed as per the manufacturer recommendations or waterworks
decisions, including calibrations.
Equipment manuals are retained in the Operations Centre to support maintenance activities.
Planned maintenance is performed as allocated by the Supervisor, who prints planned work
orders daily and distributes to staff accordingly. Unplanned maintenance performed is also
recorded on a work order. The completed work orders are submitted Support Services. The
Utility Programs Assistant enters the work orders into a data management system that retains
the data for analysis and historical purposes.
Assets, such as valves, pipes and hydrants have been mapped and are inventoried. CityWorks
contains information on work orders relating to repairing watermains, turning water on/off,
repairing leaks, responding to water quality complaints, etc. All maintenance completed on the
valves, pipes, and hydrants is recorded in this system, however many details of the maintenance
is still hard copy only.
Work orders, service requests and asset information are being captured in CityWorks. Mapping
updates to the water distribution maps, and associated infrastructure, is completed by the
Geographic Information Systems (GIS) group based on as-recorded drawings. Utilities
Engineering reviews the mapping and also adds/revises/corrects infrastructure information based
on as-recorded information and field conditions. Mapping and infrastructure information is
available to staff through laptops in the field.
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The Infrastructure Asset Planning Manager has the responsibility and authority to decide on
rehabilitation or renewal of assets (sanitary, storm, water and road), with input from other City
departments including Kitchener Utilities. The Regional Municipality of Waterloo is also
involved in the process since the City has infrastructure on Regional roads and the Region has
infrastructure on City roads.
Effectiveness of the maintenance program is periodically evaluated by the Utility Water Engineer
or the Manager of Operations, by evaluating the number of watermain breaks and locations.
The Utility Water Engineer may also compile and review information about the number of
watermain breaks per kilometre.
The maintenance program is communicated to the Owner as part of the Management Review.
Sampling, Testing, and Monitoring
The Sampling, Testing and Monitoring Procedure describes procedures for sampling, testing and
monitoring performed at the waterworks.
Calibration
The Calibration Procedure describes procedures for maintenance and calibration of
measurement and recording equipment.
Emergency Management
An emergency is considered to be a potential situation or service interruption that may result in
the loss of the ability to maintain a supply of safe drinking water to consumers.
The Emergency Management procedure describes the process of maintaining a state of
emergency preparedness at the waterworks. It refers to applicable emergency response
procedures.
The procedure is provided in Appendix.
Internal Audits
The Internal Audits Procedure describes the procedure for internal audits, including audit
criteria, frequency, scope, records, methodology and schedule. The Corrective Action
Procedure describes the process of initiating, investigating, performing and documenting
corrective actions. Both procedures are provided in the Appendix.
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Management Review
The Management Review Procedure describes the procedure for management review, including
review items, reviewers, outcomes, and documentation. The Procedure is provided in the
Appendix.
Continual Improvement
Kitchener Utilities strives to continually improve the effectiveness of its QMS through the use of
corrective actions, especially from the annual internal audits (as per the Internal Audit
Procedure), staff suggestions and management reviews (as per the Management Review
Procedure).
History of Changes
Revision Date Description By
0 November 3, 2008 Initial Release Angela Mick
1.0 November 18, 2008 Inclusion of CAO on Org Chart Angela Mick
2.0 November 19, 2008 Clarification in Angela Mick
Roles/Responsibilities regarding
Mannheim/Shingletown
3.0 November 24, 2008 Summary of Maintenance in Angela Mick
Management Review
4.0 December 17, 2008 Asset Management/Project Delta Angela Mick
Description, removal of sign-off
values
5.0 February 6, 2009 Change Backflow Prevention Angela Mick
Officer Title to Cross Connection
Control Specialist
6.0 December 9, 2009 Addition of Permits/Licences Angela Mick
section; update of work
system/mapping information
7.0 June 7, 2010 Updated system numbers; added Peter Pavlinich
changes to Description of Water
Source; Org. Chart changes;
added up to date detailed org.
chart, duties and responsibilities
2 - 19
8.0 March 09, 2011 Changed flow chart on page 11 to Peter Pavlinich
reflect changes in some titles and
improved the flow to better
reflect actual flow.
9.0 March 31, 2011 Added OIC and ORO Peter Pavlinich
responsibilities into the table
10.0 September 22, 2011 Added Drinking Water Works Peter Pavlinich
Permit to the Appendix
11.0 January 9, 2012 Revision of infrastructure Angela Mick
summary, risk assessment update,
inclusion of Form 1 for Dual
owned, CityWorks update
12.0 July 10, 2012 Formatting Organizational Chart Parmi Takk
for key waterworks staff
13.0 April 2, 2013 Revision of infrastructure Parmi Takk
summary, risk assessment update,
organizational structure and
responsibilities, and City of
Kitchener supplying water to a
small area in City of Waterloo.
14.0 July 9, 2013 Updated Organizational Chart Parmi Takk
and revised CCPs.
15.0 January 22, 2014 Revised infrastructure summary Parmi Takk
16.0 July 29, 2014 Updated Permit and Licence Parmi Takk
Information
17.0 January 15, 2015 Updated infrastructure summary Parmi Takk
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WATER DISTRIBUTION SYSTEM MAP
APPENDICES
Appendix 1 Endorsement
Appendix 2 Document Control Procedure
Appendix 3 Record Control Procedure
Appendix 4 Risk Assessment Procedure and Risk Assessment Table
Appendix 5 Critical Control Point Procedure
Appendix 6 Organizational Chart
Appendix 7 Competencies Procedure
Appendix 8 Personnel Coverage Procedure
Appendix 9 Communications Procedure
Appendix 10 Essential Supplies and Services Procedure
Appendix 11 Review and Provision of Infrastructure Procedure
Appendix 12 Sampling, Testing and Monitoring Procedure
Appendix 13 Emergency Management Procedure
Appendix 14 Maintenance and Calibration of Measuring & Recording Equipment Procedure
Appendix 15 Internal Audits Procedure
Appendix 16 Corrective Action Procedure
Appendix 17 Management Review Procedure
Appendix 18 Drinking Water Works Permit
2 - 21
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Kitchener
Utilioties
Re-Endorsement of Operational Plan
Top Management re-endorses the Kitchener Utilities City of Kitchener Drinking
Water Distribution System DWQMS Operational Plan. Original endorsement was
November 10, 2008.
Wally Malcolm, P.Eng.
Director of Utilities
..........
Tarnmer Gaber, in
Manager of Operations
Date
2 - 23
INTERNAL
J
City of Kitchener
N�R City Hall, 200 King St.West
i1t P.O. Box 1118
Corporare5ervkes Kitchener,ON N2G 4G7
Date: November 25, 2008.
To: A. Mick, Utilities Water Engineer
From: J. Billett, Supervisor, Council / Committee Services
cc: W. Malcolm
Subject: Council Resolution: Drinking Water Quality Management Standard
This is to advise that City Council at its regular meeting held on Monday, November 24, 2008 passed
the following resolution:
"That the Drinking Water Quality Management Standards Operational Plan, attached to
Financial Services Department report FIN-08-133,`be endorsed in.principle, in accordance with
the Safe Drinking Water Act, 2002 and Regulation 188107; and further,
That staff report annually on operation of the Drinking Water Quality Management Standards
Operational Plan, including legislated and Departmental improvements having an impact to the
Plan."
i
J. illett
2 - 24
r6 Kitchener Utilities
DWQMS PROCEDURE
Utilities
Title: DOCUMENT CONTROL Control Number: 1
Revision: 5.0 Effective Date: July 9, 2013
1 Purpose
The purpose of this procedure is to define the method for Document Control
which includes the following:
• Document development
• Document review and approval
• Document issuance
• Changes to Documents
• Retention of obsolete documents
• Document Storage
2 Scope
This procedure is applicable to all QMS documentation (as identified in the Master
List of Documents — except Records) and all personnel whose activities affect
drinking water quality. This procedure is applicable to all drinking water activities
for which Kitchener Utilities is responsible as Owner or Operating Authority,
including those in Mannheim and Shingletown, as applicable.
Document Categories subject to the scope of this procedure:
• Operational Plan
• Quality Policy
• Work Instructions
• Audit Checklists
• Blank Forms
• Equipment Manuals (documents of external origin)
• Training Materials
in both electronic (soft) and paper (hard) copy formats.
3 References
DWQMS Element 5 Document and Records Control
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4 Definitions and Acronyms
DWQMS — Drinking Water Quality Management Standard
Record — a document that states results achieved or provides proof of activities
that have been completed
Document — a set of instructions or a blank form that once filled in becomes a
record
5 Procedure
5.1 The QMS Representative shall be responsible for ensuring documents are
updated, when changes occur that may affect a document.
Creating New or Updating Existing Documents
5.2 The Master List of Documents shows the documents that are currently
controlled under the QMS.
5.3 Any employee of the Kitchener Utilities may request the creation of a new
QMS document or a change to an existing one. The request shall be made to
the QMS Representative or the QMS Specialist. The need for new or
updated documents may also be identified by audits or management review.
5.4 The request may include the following information:
• Reason for new or revised document
• Required by the DWQMS
• Enhances process control
• Eliminates risk
• Supports regulatory requirements
• May improve operational efficiency
5.5 The QMS Representative shall review the request for creating or revising
these documents.
5.6 If the request is approved by the QMS Representative, the QMS Specialist
shall develop the new/changed document in coordination with the
requester. The procedure template is available in the QMS folder on the
common network. The Template shall be "locked" so that it cannot be
changed.
Document Review, Approval and Issuance
5.7 The QMS Specialist shall submit the draft document to the QMS
Representative for review.
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5.8 The QMS Representative shall review the document, and comment, make
edits, or accept the document.
5.9 Once acceptable, the QMS Specialist shall:
• approve the new or revised document
• update the status of the Master List of Documents accordingly, and
• add the electronic document to the QMS Document folder.
• assign a unique document # for procedures, work instructions and
forms
• replace existing document with revised documents (or new
document) in associated binder. There are two Operational Plan
binders, Water Work Instructions Manual binders and Water
Emergency Manual binders.
• to ensure that the latest version of all documents are available to all
employees and the appropriate individuals have been informed of
the changes, the Document Roll-Out Work Instruction is to be
followed.
5.10 All Supervisors shall be advised by email that a new document has been
added to the QMS or that a document has been revised in the QMS. In
addition, this information will be communicated to C&M Staff as part of the
quarterly communication roll-out.
5.11 The QMS Representative shall be responsible for ensuring that copies of the
new or changed document are distributed according to the Master List of
Documents.
5.12 The Supervisor's office contains one Operational Plan binder, one Water
Work Instruction Manual binder and one Water Emergency Binder. The
QMS Specialist's office contains one Operational Plan binder, one Water
Work Instruction Manual binder and one Water Emergency Binder.
Retention of Obsolete Documents
5.13 Minimum retention requirements for obsolete documents, as applicable, are
shown in the table below, not including records. Retention of documents
beyond the requirements listed in the table is at the discretion of the QMS
Representative.
Document Minimum Retention
Operational Plan At least one obsolete revision level, retained
indefinitely
Procedures At least one obsolete revision level, retained
indefinitely
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Template No retention of obsolete templates required
Work Instruction At least one obsolete revision level, retained
indefinitely
Blank Form No retention of obsolete blank forms required
Document of External No retention
Origin e.g. Equipment
manuals
Training Manuals, At least one obsolete revision level, retained
training matrix, DWQMS indefinitely
awareness training
handout
DWQMS Policies At least one obsolete revision level, retained
indefinitely
Other At the discretion of the QMS Representative
5.14 Obsolete documents (due to changes) shall be collected and handled by the
QMS Representative.
5.15 Obsolete documents shall be clearly marked as being "Obsolete" and will be
stroked out on the Master List of Documents.
5.16 All obsolete documents shall be retained in the "Obsolete Documents
Folder" that is maintained by the QMS Representative. Access to this folder
shall be restricted to the QMS Representative and/or his/her designate, as
appropriate.
5.17 Obsolete documents not being retained shall be destroyed by the QMS
Representative.
5.18 The QMS Representative shall ensure that all obsolete documents shall be
removed from all point of issue not later than 4 weeks after the issuance of
an updated version, or, after having been identified during the course of an
internal or external audit.
Document Availability
5.19 All procedures, instructions, forms and checklists shall be retained in the
QMS folders or designated folders on the network, with restricted write
access as appropriate. Hard copies are retained in binders in the Kitchener
Operations Facility at the office of the QMS Specialist and the Construction
and Maintenance Supervisor's office.
5.20 Equipment manuals are retained at the Operations Facility. They are stored
by equipment type.
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5.21 Any documents printed off of the s drive shall include the date of printing
and the note "Uncontrolled Copy" in plain view on every page.
Network Back-Up of QMS Folder
5.22 Tape backups of all servers shall be performed every weekday evening
(differential) a full back-up is completed every Friday.
5.23 Backup software shall be utilized.
5.24 Tapes shall be stored at an offsite location (Fire headquarters).
5.25 Data restored from tape shall be tested quarterly by IT personnel.
6 Associated Documents
QMS Folder — located on the s:drive
Other folders
`Master List of Documents Form'— located on the s:drive
QMS Procedure Template — located on the s:drive
Document Roll-Out Work Instruction
7 History of Changes
Revision Date Description By
0 November 3, Original Angela Mick
2008
1.0 July 14, 2009 Revision of Section 5.8 to Angela Mick
include reference of hard
copies, new Section 5.11 for
binder locations
2.0 July 29,2011 Changed 5.11 and 5.18 to Peter Pavlinich
reflect locations of the
binders since the move to
the Kitchener Operation
Facility (KOF) We removed
one copy of the Emergency
binder from the Manager of
Operation as his office is
found with the supervisors.
3.0 July 10, 2012 Revision to Section 5.8 to Parmi Takk
reflect the removal of one
Water Emergency Manual
binder
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4.0 April 3, 2013 Removal of DWQMS Parmi Takk
Change Request Form, was
not used by staff.
5.0 July 9, 2013 Reference to Document Roll- Parmi Takk
Out Work Instruction and
stroking out obsolete
documents on Master List of
Documents.
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r6 Kitchener Utilities
DWQMS PROCEDURE
Utilities
Title: CONTROL OF RECORDS Control Number: 11
Revision: 1.0 Effective Date: November 27, 2008
1 Purpose
The purpose of this procedure is to define the method for Control of Records that
are required by the Quality Management System in accordance with legislative,
operational, legal and historical record keeping requirements.
2 Scope
This procedure is applicable to all records that are generated from processes and
activities that are described within the Operational Plan and/or its referenced Wls,
demonstrating conformance to the QMS requirements. This procedure is
applicable to all drinking water activities for which Kitchener Utilities is
responsible as Owner or Operating Authority, including those in Mannheim and
Shingletown.
3 References
• DWQMS Element 5 Document and Records Control
• Legislative references as outlined in Section 5.0
4 Definitions and Acronyms
DWQMS — Drinking Water Quality Management Standard
MOE — Ontario Ministry of the Environment
Record — a document that states results achieved or provides proof of activities
that have been completed.
WI —Work Instruction
Control of Records Procedure
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5 Procedure
5.1 Records are maintained as objective evidence that the requirements of
applicable Ontario legislation and the DWQMS are being effectively
addressed.
5.2 The QMS Representative, Supervisors, Utility Water Engineer shall be
responsible for control of records within his/her group.
5.3 Records may be retained in hard copy or in electronic copy.
General Requirements
5.4 All records shall have title, which shall be clearly visible and legible.
5.5 Manual records shall be legible. Pencil or any other erasable marker shall not
be used to record process or product information or data.
5.6 All manual records shall show the name or initials of the recorder and the
date (and time if appropriate) the record was generated.
5.7 QMS records shall be stored and available at the Operations Facility.
5.8 QMS records shall be stored in a manner that protects them from damage or
deterioration, and in such a manner as to make them accessible. Care shall
be taken to ensure that no records, hard or soft copy, are exposed to
elements or conditions that may damage the integrity of the information
contained therein.
5.9 Records shall be retained in either hard or soft copy per the retention times
indicated in the Records Retention section listed below.
5.10 Records that have exceeded the minimum retention times, and are not
required to be retained for knowledge, legal or other purposes, shall be
archived or disposed of as stipulated by the Kitchener Corporate Services
Department — Corporate Records Management & Archives Services
Guidelines.
5.11 Where required by regulation, records shall be made available for public
viewing through the Freedom of Information Act, or by other practical
means.
5.12 All records shall be readily retrievable for the purposes of the utility owner,
internal and external auditors, municipal employees and inspectors.
Records Retention
5.13 All records required by Ontario legislation to demonstrate compliance shall
be maintained per the regulations, for the activities for which Kitchener
Utilities is responsible.
Control of Records Procedure
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5.14 All records required to demonstrate conformance to the requirements of the
DWQMS shall be retained for the following minimum time periods unless
otherwise stipulated by the Kitchener Corporate Services Department —
Corporate Records Management & Archives Services Guidelines (as
applicable to Kitchener Utilities responsibilities):
S Years
• DWQMS Corrective Action Requests
• Internal QMS Audit Results
• External QMS Audit Results
• Management Review Minutes
• Calibration Results
• Consumer Enquiries (Relating to Drinking Water Quality), as applicable
• Maintenance/Service Requests
- Maintenance Records
•QMS Competencies Records
Network Back-Up of QMS Folder
5.15 The IT Manager shall ensure the network QMS folder is backed-up.
5.16 Tape backups of all servers shall be performed every weekday evening
(differential) a full back-up is completed every Friday.
5.17 Backup software shall be utilized.
5.18 Tapes shall be stored at an offsite location (Fire headquarters).
5.19 Data restored from tape shall be tested quarterly by IT personnel.
6 Associated Documents
• Kitchener Corporate Services Department — Corporate Records Management &
Archives Services:
o Record Creation Guidelines
• Record Keeping Guidelines for Electronic Records
• Record Keeping Guidelines for Paper Records
o Authorized Destruction of Records Guidelines & Procedures
o Records Inventory /Transfer Guidelines & Procedures
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7 History of Changes
Revision Date Description By
0 November 3, Initial Angela Mick
2008
1.0 November 27, Removal of emergency plan Angela Mick
2008 summaries
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r6 Kitchener Utilities
DWQMS PROCEDURE
Utilities
Title: RISK ASSESSMENT Control Number: 9
Revision: 1 Effective Date: July 9, 2013
1 Purpose
The purpose of this procedure is to define the method used to assess and
rank risks to the drinking water system, and identify critical control points.
In general, the procedure describes how to:
• identify and rank potential hazards to the water distribution system
• identify control measures to address hazards
• identify Critical Control Points (CCPs) and associated work instructions
2 Scope
This procedure is applicable to all processes and activities within the control of the
distribution system. This procedure is applicable to all drinking water activities for
which Kitchener Utilities is responsible as Owner or Operating Authority, including
those in Mannheim and Shingletown.
3 References
DWQMS Elements 7 & 8 Risk Assessment
4 Definitions and Acronyms
CCL — Critical Control Limit
CCP — Critical Control Point
DWQMS — Drinking Water Quality Management Standard
WI —Work Instruction
5 Procedure
5.1 The Risk Assessment Table shall be used to document this process.
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Hazard / Hazardous Event Identification
5.2 The QMS Representative shall assemble a team to discuss and identify all
potential hazards to the water distribution system. The team members at a
minimum shall include the QMS Representative, Supervisor of Utilities and a
Utility Person. A representative from the Township of Wilmot shall be
invited.
5.3 Each of the process areas of the water distribution systems shall be reviewed
to identify potential hazards, and hazards shall be recorded in the table.
5.4 For each hazard, control measures in place to prevent the hazard or
hazardous event from occurring shall be identified, including reliability and
redundancy of equipment. Control measures are defined as measures to
eliminate or reduce the hazard to an acceptable level.
Ranking Risk
5.5 Each hazard identified shall be "ranked" by the team according to:
• Likelihood is the probability/likelihood of a hazard or hazardous event
occurring (see below)
• Severity is the potential impact to health or impact on operations if the
hazard or hazardous event occurs (see below)
• Detectability is a measure of the ability to detect the presence of the
hazard or hazardous event (see below)
LIKELIHOOD Rating
Unlikely to Rare May occur only in exceptional circumstances, greater than 1
every 5 years.
Possible Could occur at some time, quarterly to every 5 years. 2
Likely to Almost Will probably occur in most circumstances —occurs more 3
Certain frequently than quarterly.
SEVERITY Rating
Minor/ Minor/insignificant impact, little disruption to normal 1
Insignificant operation, low increase in normal operations costs (<10
residential services affected).
Moderate Minor impact for larger proportion of population, significant 2
modification to normal operation but manageable, operation
costs increased, increased monitoring (>10 residential services
or industrial/commercial/institutional services affected).
Major Major impact for large proportion of population, complete 3
failure of essential systems (entire pressure zone or >5,000
customers affected).
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DETECTAB I LITY Rating
High/Good Automatic response and/or alarm (Regional Level). 1
Detectability
Detectable Visually detectable on operator's rounds. Regular 2
maintenance would discover problem. Customer feedback.
Poor Visually detectable, but not inspected on a regular basis. 3
Detectability/ Would not be detected before a problem was evident.
Undetectable Sickness-related customer feedback. Cannot detect.
5.6 The reliability and redundancy of equipment shall be considered in this
ranking.
5.7 The control measures may be identified and considered when assigning
ratings to hazard and hazardous events.
5.8 The total risk shall be determined by adding the individual scores for
likelihood, severity, and detectability, as defined by the tables above.
Critical Control Points
5.9 All hazards or hazardous events which have an overall risk rating of 8 or
higher shall be identified on the table. The process step associated with the
high risk shall be designated as a critical control point (CCP).
5.10 The team shall have the authority to add or remove CCPs at their discretion,
and shall note reasons for changes in the comments column. (E.g. If the
Operating Authority cannot apply measures to prevent or eliminate the
hazard, or reduce it to an acceptable level)
5.11 For each critical control point, the following information shall be recorded
into the Risk Assessment Table:
• Reference to monitoring Procedures or Wls, to describe what is
monitored to indicate that the process step has gone out of specified
critical control limits
• Reference to response Wls, to describe the response to deviation from
critical control limits, including reporting and recording of information
5.12 If required, the QMS Representative shall create the monitoring, recording,
reporting and response work instructions for deviations from critical control
limits, as per the Control of Documents Procedure.
General
5.13 Supporting notes and comments, as needed, shall be recorded in the table.
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5.14 The QMS representative shall ensure that relevant information is circulated
to all members of the Risk Assessment Team.
5.15 Every year, the QMS Representative shall review the risk assessment and
ensure that the information and assumptions remain current and valid. This
may be conducted prior to the QMS Management Review or more
frequently if a significant process change or upgrade has occurred.
5.16 Every 3 years, the QMS Representative shall ensure a new risk assessment is
conducted.
5.17 The RA will be circulated to the Manager, Operations and the Township of
Wilmot.
6 Associated Documents
Risk Assessment Table
Work Instructions as referenced
7 History of Changes
Revision Date Description By
0 November 3, Initial Angela Mick
2008
1 July 9, 2013 Revised risk ranking to a 3- Parmi Takk
point scale
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Criteria 1 -Likelihood
Level Descriptor Example Description
1 Unlikely to Rare May occur only in exceptional circumstances,greater than every 5 years
2 Possible Could occur at some time,quarterly to every 5 years
3 Likely to Almost Certain Will probably occur in most circumstances-occurs more frequently than quarterly
Criteria 2-Severity
Level Descriptor Example Description
1 Minor/Insignificant Minor/insignificant impact, little disruption to normal operation, low increase in normal
operations costs <10 residential services affected
Minor impact for larger proportion of population,significant modification to normal
2 Moderate operation but manageable,operation costs increased,increased monitoring (>10
residential services or industrial/commercial/institutional services affected
3 Major Major impact for large proportion of population,complete failure of essential systems
entire pressure zone or>5,000 customers affected
Criteria 3-Detectability
Level Descriptor Example Description
1 High/Good Detectability automatic response and/or alarm (Regional Level)
2 Detectable Visually detectable on operator's rounds; Regular maintenance would discover the
.problem. Customer feedback.
3 Poor Detectability/ Visually detectable, not inspected on a regular basis. Would not be detected before a
Undetectable 1problem was evident. Sickness-related customer feedback. Cannot detect.
Risk Analysis
Level of Likelihood
+Severity+ Risk Category
Detectability
3-4 Low
15-7 Moderate
18-9 High
2 - 43
1. Purpose
This procedure describes the monitoring, response, recovery and recording tasks
related to Critical Control Points identified on the Risk Assessment Table.
2. Scope
This procedure is applicable to the drinking water activities for which Kitchener
Utilities is responsible as Owner and Operating Authority.
3. References
DWQMS Element 8 - Risk Assessment Outcomes
4. Definitions and Acronyms
DWQMS — Drinking Water Quality Management Standard
DGSSMS — Region of Waterloo and Area Municipal Design Guidelines and
Supplemental Specifications for Municipal Services
CCP — Critical Control Point, an essential step or point in the system at which control
can be applied by the Operating Authority to prevent or eliminate a drinking water
health hazard or to reduce it to an acceptable level.
CCL — Critical Control Limits, the first point at which a Critical Control Point response
procedure is initiated.
5. Procedure
2 - 44
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2 - 45
6. Associated Documents and Records
Emergency Response Work Instruction — Adverse Water Quality
Emergency Response Work Instruction — Boil Water Advisory/Drinking Water Advisory
Emergency Response Work Instruction —Watermain Break
Emergency Response Work Instruction —Watermain Break at Bridgeport
Emergency Response Work Instruction — Main Break on Halls Lane
ArcReader®
7. History of Changes
Revision Date Description By
0 November 3, 2008 Initial Angela Mick
1.0 July 15, 2009 Update job title change for Angela Mick
Backflow Prevention Officer to
Cross Connection Control
Specialist
2.0 December 9, 2009 Update CCP based on revised Angela Mick
risk assessment
3.0 December 23, 2010 Update CCP based on revised Angela Mick
risk assessment (Dec 22, 2010).
Removal of Inaccurate Records
or Limited Access to Records
CCP due to ArcReader, revision
of Halls Lane CCP
4.0 January 9, 2012 Addition of watermain break in Angela Mick
Bridgeport
5.0 July 10, 2012 Revised Emergency Work Parmi Takk
Instruction to Emergency
Response Work Instruction
6.0 April 2, 2013 Removal of Halls Lane CCP Parmi Takk
7.0 July 9, 2013 Update CCPs based on revised Parmi Takk
risk assessment (June 18, 2013).
8.0 July 29, 2014 Update CCPs based on revised Parmi Takk
July 2014 risk assessment
2 - 46
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2 - 48
Name Function Class Water Operator
Certificate # ID number
Craig Abernathy Distribution Operator 2 50216 90051980
Tom Battler Distribution Operator 2 52872 90008468
Steve Bender Distribution Operator 2 50217 90051977
Rodney Bennett Distribution Operator 2 50214 90051981
Cory Bradshaw Distribution Operator 2 50222 90025539
Jason Braendle Distribution Operator 1 77227 90057917
Jeff Cline Distribution Operator 2 50224 90051985
Ron Crawford Distribution Operator 1 59345 90054197
Dominic Donato Operator-in-Training (OIT) OIT OT78517 90070689
Scott Douglas Distribution Operator 2 50221 90025538
Ron Eckert Distribution Operator 1 6377 90003559
Scott Engel Distribution Operator 2 50220 90051976
Mike Farwell Distribution Operator 1 66576 90054196
Doug Hammer Distribution Operator 1 72399 90056087
Kevin Franks Distribution Operator 1 85799 90064652
John Harding Distribution Operator 1 66694 90056089
Sean Hiller Distribution Operator 2 52947 90018679
Mark Kavelman Distribution Operator 2 52890 90015383
Cory Mather Distribution Operator 1 80385 90056774
Dave Nichols Distribution Operator 2 50219 90051978
Raymond Parker Distribution Operator 1 59556 90054199
Jeffrey Pilarski Operator-in-Training OIT OT74785 90057097
Kyle Robertson Distribution Operator 1 72400 90056090
James Schroeder Distribution Operator 1 72401 90056088
Steve Smith Distribution Operator 2 18161 90003542
Michael Snyder Distribution Operator 2 52870 90008799
Kevin Stalkie Distribution Operator 2 52889 90003565
Jeff Tvrdon Distribution Operator 2 52871 90008803
Supervisor
Carlos DaCosta Supervisor, Utilities 2 17678 90003560
Dan Linka Supervisor, Utilities 2 17682 90003540
Peter Pavlinich Supervisor, Utilities 2 17680 90008802
Jeff Rye Supervisor, Customer Connections 2 52949 90018681
Matt Ryan Supervisor, Loss Prevention OIT OT81143
2 - 49
Current Position Name
Kitchener Utilities
Deputy CAO, Infrastructure Services Dev Tyagi
Director Wally Malcolm
Manager of Operations Tammer Gaber
Water Utility Engineer/QMS Representative Angela Mick
Utility Engineer Sylvie Eastman/Les Jones
Utility Supervisor Dan Linka
Utility Supervisor Carlos DaCosta
Utility Supervisor Peter Pavlinich
Customer Connections Supervisor Jeff Rye
Loss Prevention & Maintenance Supervisor Matt Ryan
Cross Connection Control Specialist Marc Hilker
Quality Management System Specialist Parmi Takk
Building
Director—Building/CBO Mike Seiling
Manager Robert Schipper
Manager Tim Benedict
Municipal Building Official II/III Walter Fasan
Municipal Building Official II/III Scott Madter
Municipal Building Official II/III Trevor Oakley
2 - 50
1.0 Purpose
The purpose of this procedure is to:
• define the competencies required for personnel performing duties that
directly affect drinking water quality
• describe activities to develop and maintain those competencies
• describe how personnel are made and kept aware of the relevance of their
duties and how they affect safe drinking water
2.0 Scope
This procedure covers all activities that affect the hiring, training, and certification
(to O. Reg. 128/04) of all personnel performing duties that directly affect drinking
water quality. This procedure is applicable to all drinking water activities for
which Kitchener Utilities is responsible as Owner or Operating Authority, including
those in Mannheim and Shingletown.
3.0 References
DWQMS Element 10 Competencies
4.0 Definitions and Acronyms
WI —Work Instruction
CEU — Continuing Education Unit
5.0 Procedure
Identifying Competencies
5.1 Competencies for personnel directly affecting drinking water shall be
defined in the table below.
2 - 51
Role Required Competency
Manager Operations -Training in Water Emergency Manual
-At least 5 years related experience
Utilities Water Engineer -Training in Water Emergency Manual
- P. Eng designation
-At least 4 years related experience
Utilities Engineer -Training in Water Emergency Manual
- P. Eng. Designation
-At least 4 years related experience
Supervisor - Utilities - Distribution Class 2 certification
-Valid drivers license
-Training in Water Emergency Manual
Supervisor - Loss Prevention -Training in Water Emergency Manual
& Maintenance - P. Eng. Designation
-At least 4 years related experience
Distribution Operator - Distribution Class 1 certification
-Valid drivers license
-Training in Water Emergency Manual
Operator-in-Training - OIT certification
-Valid drivers license
-Training in Water Emergency Manual
Cross Connection Control - Certificate of Qualification as a licensed Plumber
Specialist* - Certified backflow prevention device tester/inspector,
recognized by the American Water Works Association
*the Cross Connection Control Specialist is for Kitchener only since the Kitchener by-law does not
extend outside of the City of Kitchener
Meeting Competencies
5.2 The Loss Prevention & Maintenance Supervisor shall be responsible
for maintaining competencies for staff directly affecting drinking
water quality (except for the Utilities Water Engineer, Utilities
Engineer and Cross Connection Control Specialist). Training records
for the Engineers and Cross Connection Control Specialist shall be
maintained by the Corporate PeopleSoft system and/or the Utilities
Water Engineer.
5.3 Training needs are identified on the Training Matrix. The training
matrix shall be prepared and maintained by the Loss Prevention &
2 - 52
Maintenance Supervisor. The Loss Prevention & Maintenance
Supervisor shall ensure that the Training Matrix incorporates
competencies identified in the table above.
5.4 CEU requirements are maintained in the training matrix and
conducted by an outside body as required by O. Reg. 128/04.
Training is accredited and personnel completing the training receive
CEUs.
5.5 In house training is conducted for the Emergency Water Manual,
DWQMS Awareness and other training as needed. Training is based
on the Work Instructions and is incorporated in the training matrix,
but personnel completing this training do not receive CEUs.
5.6 New employees are trained on the DWQMS Work Instructions and
receive DWQMS Awareness Training.
5.7 As changes to technology, software, legal requirements and
departmental processes occur, the training matrix shall be updated
and updated training provided to all necessary employees.
5.8 Training may be provided on or off site by qualified employees or
contracted subject matter experts.
5.9 Certification Renewal dates shall be incorporated into the Training
Matrix.
Measuring Effectiveness
5.10 The Manager of Operations shall be responsible for ensuring that all
identified training is completed.
5.11 Training effectiveness shall be evaluated when appropriate through
testing, or a demonstration of knowledge gained.
Record Keeping
5.12 Records of competencies, training records and Operator
Certifications shall be maintained by the Loss Prevention &
Maintenance Supervisor.
Relevance of Duties
5.13 Relevance of all drinking water-related staff duties and how they
affect safe drinking water shall be discussed at DWQMS roll-outs of
changes; as part of these roll-outs a DWQMS awareness component
should be included or done as a standalone session. The handout
covers discussion of roles named in section 5.1 of this procedure, and
also additional roles related to drinking water.
2 - 53
5.14 Meetings may also cover other DWQMS issues, including Emergency
Management and Response.
5.15 Sign-in sheets/presentations for the roll-outs/DWQMS awareness
shall be held by the QMS Representative.
5.16 Changes to the distribution system or to the QMS shall be
communicated as needed to all personnel by the Manager of
Operations or the QMS Representative/QMS Specialist, respectively.
6.0 Associated Documents
City of Kitchener Water Emergency Manual
Training Matrix
7.0 Records
Water Distribution Training Matrix
Employee Records
Employee Certifications
8.0 History of Changes
Revision Date Description By
0 November 3, 2008 Initial Angela Mick
1.0 November 14, 2008 Training record locations, Angela Mick
Awareness documentation,
removed confined space
training — not a competency,
changed manager to 5yrs,
not 10
2.0 February 6, 2009 Changed title of Backflow Angela Mick
Prevention Officer to Cross
Connection Control Specialist
3.0 March 19, 2012 Removed Manager of Peter Pavlinich
Operations competency
requirement to have
Distribution Class 2
Certification as result of a
Corrective Action Request.
4.0 October 3, 2012 Removed reference to Parmi Takk
Supervisor-Training and
Support and replaced with
2 - 54
Utilities Water Engineer
5.0 January 7, 2013 Removed Emergency Parmi Takk
Management and Response
Work Instructions and
replaced with Water
Emergency Manual
6.0 April 2, 2013 Added Supervisor — Loss Parmi Takk
Prevention & Maintenance
7.0 December 10, 2014 Removed references to A&B Parmi Takk
Training and added
information on DWQMS roll-
outs (including an awareness
component)
2 - 55
I Purpose
This procedure describes the personnel coverage provided for Kitchener Utilities
waterworks.
2 Scope
This procedure is applicable to all drinking water activities for which Kitchener
Utilities is responsible as Owner or Operating Authority, including those in
Mannheim and Shingletown.
3 References
DWQMS Element 11 - Personnel Coverage
4 Definitions and Acronyms
DWQMS — Drinking Water Quality Management Standard
ORO - Overall Responsible Operator
WI —Work Instruction
5 Procedure
5.1 Coverage shall be governed by Ontario Regulation, and the Collective
Agreements between the unionized employees and the employer.
5.2 The waterworks shall be staffed from Monday to Friday from 8:00 am until
4:00 pm.
5.3 The On-Call Supervisor-Utilities is considered ORO when they are on-call as
per schedule.
5.4 Supervisors are OIC's at all times.
5.5 As per the Collective Agreements, any shift person whose relief person does
not report for duty at the regular time must remain at their post until a
substitute relief person is arranged for.
5.6 An on-call licensed Crew-Leader shall be assigned during off-hours as per the
On-call Schedule. The assigned on-call licensed Supervisor, Utilities is the
acting Overall Responsible Operator (ORO) after hours.
2 - 56
5.7 The On-call Schedule shall be set by the Manager of Operations, based on
input from the unions and legislated working hours. The On-call schedule
will be maintained by Manager of Operations and a copy will be provided
to Top Management (including Council).
5.8 The original On-call Schedule shall be posted in the Operations Centre by
the Manager of Operations. The original on-call Schedule will be controlled
and placed in the Emergency Manual. The On-call schedule is frequently
updated and the most recent list is posted in the Supervisor's office as
changes are requested. Dispatch is also notified of the most recent on-call
information.
Emergencies
5.9 A listing of all critical contacts and contact information for waterworks staff
is provided on the On-call list. Other critical information is included in the
Kitchener Utilities Water Emergency Manual.
5.10 Off hours emergencies shall be initially addressed by the designated On-call
Crew Leader.
5.11 In the event of an emergency within the Kitchener distribution system, the
Kitchener Utilities Operations Centre will contact the On-call Crew Leader.
The Crew Leader may have the Kitchener Utilities Operation Centre contact
On-call Construction and Maintenance Staff, On-call Supervisor and/or On-
call Manager, as appropriate. In the event that additional staff who are not
on-call are required, the Kitchener Utilities Operation Centre shall call the
Telephone Crew List until sufficient staff are available. In the event that
additional staff are not available, and the work needs to be completed, an
outside contractor may be called. The outside contractor is listed on the
Contractor List located in the Kitchener Utilities Water Emergency Manual.
Neighbouring municipalities or outside contractors may be contacted to
provide qualified personnel off-hours in the event of an emergency.
5.12 In the event of an emergency within the Mannheim or Shingletown systems,
initial contact may be with the Township of Wilmot. During off-hours, a
voice mail message shall be in place so that the caller is directed to the on-
call phone number for Kitchener Utilities.
Strikes and/or Lockouts
5.13 Strikes and lock-outs shall be handled as per requirements in the appropriate
Collective Agreement.
6 Associated Documents and Records
Collective Agreement — IBEW Local 636
2 - 57
Collective Agreement — CUPE Local 791
Kitchener Utilities Water Emergency Manual
7 History of Changes
Revision Date Description By
0 November 3, 2008 Initial Angela Mick
1.0 November 25, Removal of time frame Angela Mick
2008 reference
2.0 March 31, 2011 Added comments regarding Peter Pavlinich
ORO and OIC responsibilities
for Manager of Operations and
Supervisors. Also removed
Corporate Contact Centre and
changed to Kitchener Utilities
Operation Centre.
3.0 September 14, 2011 Remove ORO duties from Angela Mick
Manager, revised Supervisor
ORO
4.0 July 10, 2012 Revised title to Kitchener Parmi Takk
Utilities Water Emergency
Manual
5.0 October 3, 2012 Removed one additional ORO Parmi Takk
duty from Manager
6.0 January 22, 2014 Removed on-call schedule Parmi Takk
from DWQMS Documentation
since constantly revised and
needed people are kept
informed.
7.0 April 25, 2014 Added original on-call schedule Parmi Takk
to Water Emergency Manual
and made the original a
controlled copy.
2 - 58
I Purpose
This procedure describes how relevant aspects of the Quality Management System
are communicated between Top Management and:
• the Owner
• Operating Authority personnel
• Suppliers and
• the Public.
2 Scope
All groups or individuals affected by the Drinking Water Quality Management
System. This procedure is applicable to all drinking water activities for which
Kitchener Utilities is responsible as Owner or Operating Authority, including those
in Mannheim and Shingletown.
3 References
DWQMS Element 12 - Communications
4 Definitions and Acronyms
DWQMS — Drinking Water Quality Management Standard
MSDS — Material Safety Data Sheet
5 Procedure
Communication to the Owner
5.1 The QMS Representative shall ensure the applicable Owner is provided with
results from the Management Review, as per the Management Review
Procedure.
5.2 The Director of Utilities may communicate relevant aspects to the applicable
Owner as required.
2 - 59
5.3 Communication with the Owner may be documented in the Council
minutes.
5.4 Communication of the sampling, testing and monitoring results shall occur as
per the Sampling, Testing and Monitoring Procedure.
5.5 The results of the infrastructure review and the maintenance program are
communicated as per the Review and Provision of Infrastructure Procedure.
Communication with Operating Authority Personnel
5.6 DWQMS awareness training component should be included as part of the
DWQMS roll-outs of changes to waterworks employees.
5.7 New permanent or temporary waterworks employees shall be provided an
overview of the Operational Plans during orientation. Records of the
overview will be kept in the employee's files, as per the Competencies
Procedure.
5.8 When substantial revisions/additions are required, or if audits have been
conducted, a general waterworks staff meeting(s) will be called to inform all
staff of changes or audit results (may be conducted as part of DWQMS roll-
outs). Depending on the type of changes, information may be conveyed in
smaller groups or part of a staff training program.
5.9 Minor revisions to the QMS and associated procedures shall be
communicated to relevant staff at meetings on an as-needed basis.
5.10 Copies of the Operational Plan and supporting documents shall be available
to staff as a hard copy in the C&M Supervisors and QMS Specialists offices.
5.11 Communication with staff may be documented in staff meeting minutes.
Communication with Suppliers
5.12 Communication with essential suppliers shall follow the Essential Supplies
and Services Procedure.
Communication with the Public
5.13 The Kitchener QMS Policy shall be posted at the Kitchener Operations
Facility (front lobby reception and outside the Supervisors Office), and shall
also be available on the Kitchener Utilities website. The Shingletown and
Mannheim policies shall be posted at one location (outside the Supervisors
Office) at the Kitchener Operations Facility.
5.14 Annual Reports, required by O. Reg. 170/03, shall be made available as
required.
5.15 Consumer water complaints for Kitchener Utilities shall be handled through
the Kitchener Utilities Operation Centre. Complaints for Mannheim and
Shingletown are forwarded to the Township of Wilmot, who shall notify
2 - 60
Kitchener Utilities as appropriate, or shall leave a voice message to inform
the public of the Kitchener Utilities Operation Centre phone number.
6 Associated Documents and Records
Competencies Procedure
Management Review Procedure
Review and Provision of Infrastructure
Essential Supplies and Services Procedure
Minutes of relevant Council meetings
Minutes of relevant staff meetings
Relevant Purchase Orders, relevant Purchase agreements and MSDSs
Annual Reports (by O. Reg. 170/03)
Kitchener Utilities website
8.0 History of Changes
Revision Date Description By
0 November 3, 2008 Initial Angela Mick
1.0 November 10, 2008 Change website Angela Mick
2.0 November 21, 2008 Clarify locations for Angela Mick
Kitchener, Mannheim,
Shingletown policies
3.0 April 1, 2011 Removed Corporate Contact Peter Pavlinich
Centre and changed to
Kitchener Utilities Operation
Centre
4.0 May, 27, 2011 Updated reference to Peter Pavlinich
Kitchener Operations
Facility(KOF) and scheduled
move in date of June 2011
5.0 September 14, 2011 Updated reference to policy Angela Mick
locations
6.0 July 10, 2012 Corrected Revision date Parmi Takk
7.0 August 1, 2012 Revised location of posted Parmi Takk
Policies at KOF
8.0 December 10, 2014 Added DWQMS roll-out Parmi Takk
information
2 - 61
3.0 April 1, 2011 Removed Corporate Contact Peter Pavlinich
Centre and changed to
Kitchener Utilities Operation
Centre
4.0 May, 27, 2011 Updated reference to Peter Pavlinich
Kitchener Operations
Facility(KOF) and scheduled
move in date of June 2011
5.0 September 14, Updated reference to policy Angela Mick
2011 locations
6.0 July 10, 2012 Corrected Revision date Parmi Takk
7.0 August 1, 2012 Revised location of posted Parmi Takk
Policies at KOF
Communications Procedure
Uncontrolled When Printed
Printed on:Jan.7,13
Page 4 of 4
2 - 62
1.0 Purpose
The purpose of this procedure is to identify the supplies and services which are
deemed as essential to the delivery of safe drinking water and to describe how the
quality of these services is ensured.
2.0 Scope
This process covers all products and services that are deemed to be essential to the
delivery of safe drinking water. This procedure is applicable to all drinking water
activities for which Kitchener Utilities is responsible as Owner or Operating
Authority, including those in Mannheim and Shingletown.
3.0 References
DWQMS Element 13 Essential Supplies & Services
4.0 Definitions &Acronyms
DGSSMS - Region of Waterloo and Area Municipalities Design Guidelines and
Supplemental Specifications for Municipal Services
Essential - can directly affect the delivery of safe drinking water if not in place
when required
5.0 Procedure
5.1 This list shall be reviewed at least annually by the Utility Water Engineer to
ensure that it is current and up-to-date.
2 - 63
Essential Supply or Service(by general category)
Parts/Supplies
Chlorine Test kits, including gel packs
Dressers and Repair Clamps (various sizes)
Chemicals
Chlorine liquid
Services
Laboratory Testing Services
Incoming Source Water
Regional Municipality of Waterloo
City of Waterloo, River Ridge
Emergency Resources
Contractors
Bottled Water Supply
Township of Wilmot
Region's 24hr SCADA
Community Health Department
CN Railway
OnWARN
Contact information for the aforementioned Essential Supplies and Services are
provided in the Contractor Contact List contained within the Water Emergency
Manual.
Procurement Quality Requirements for Essential Supplies and Services
5.2 Quality requirements for supplies and service shall be documented.
5.3 All purchases of supplies and services under contract (purchase order) with
Kitchener Utilities shall comply with:
• Kitchener Purchasing Guide
• Region of Waterloo DGSSMS, and
• Kitchener Water Specifications
5.4 All external laboratory testing shall be conducted at laboratories that are
accredited to conduct the tests. Proof of laboratory accreditation for the lab
that is analyzing samples shall be obtained and kept on file.
5.5 As per the Kitchener Purchasing Guide and the DGSSMS, all tender
documents shall provide a list of all relevant quality requirements, such as
AWWA and ANSI/NSF certification.
2 - 64
5.6 The Senior Stores Attendant shall be responsible for the maintenance of parts
and chemical inventories and ensuring that adequate supply is available.
Parts inventories shall also be determined by prior history, required
inventory levels, and upcoming planned maintenance. The QMS
Specialist/Supervisor of Loss & Prevention shall be responsible for the
scheduling of maintenance of testing equipment as per the table above, and
ensuring that adequate supply is available.
5.7 Emergency field purchases shall be covered by instructions in the Kitchener
Purchasing Guide and the DGSSMS. The competence of the purchaser shall
ensure only quality purchases are made in emergency situations.
Communication of Quality Requirements
5.8 Vendors of essential supplies and services shall be notified of their quality
requirements through the purchasing documentation.
5.9 Kitchener Utilities may achieve oversight control over the activities of
vendors of essential supplies and services through tendered agreements.
Tendered Agreements shall be established as per the Purchasing Guide and
the DGSSMS.
5.10 For all other purchases of essentials not covered by agreements, the
purchaser shall forward a completed Inventory Request Form to the Stores
Supervisor for approval prior to the purchase of goods and services. The
requisition shall include a list of all relevant quality requirements, such as
AWWA, ANSI or NSF certification.
5.11 Quality of incoming source water is covered by Ontario legislation.
Monitoring of Suppliers and Contractors
5.12 Essential supplies shall be verified against the order requisition when
received. Each shipment is inspected visually for damage, quantity, quality
and compliance to specifications by the Stores Attendant as per Stores Work
Instruction #WI-003A. The Stores Attendant checks that the product
requested on the purchase order matches the product received on the
packing slip or invoice.
6.0 Associated Documents and Records
Kitchener Purchasing Guide
Region of Waterloo DGSSMS
Kitchener Water Specifications
Relevant Purchase Orders
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Relevant Purchase Agreements
Contractor Contact List
Stores Work Instruction #WI-003A
Inventory Request Form
7.0 History of Changes
Revision Date Description By
0 November 3, 2008 Initial Angela Mick
1.0 July 14, 2009 Revision of 5.6 to clarify Tool Angela Mick
Person's role
2.0 July 9, 2013 Reference to Contractor Contact Parmi Takk
List. Reference to Stores Work
Instruction. Changed Senior Store
Keeper to Senior Stores
Attendant.
3.0 December 9, 2014 Removed reference to Tool Crib Parmi Takk
Person and added OnWarn as an
emergency resource
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r6 Kitchener Utilities
DWQMS PROCEDURE
Kitchener
Utflities
Title: REVIEW & PROVISION OF Control Number: 14
INFRASTRUCTURE
Revision: 3.0 Effective Date: July 9, 2013
1 Purpose
This procedure defines the process to review the adequacy of the infrastructure
and resources necessary to operate and maintain the waterworks.
2 Scope
This procedure applies to the drinking water infrastructure owned, maintained or
operated by Kitchener Utilities.
3 References
DWQMS Element 14 — Review and Provision of Infrastructure
4 Definitions and Acronyms
DWQMS — Drinking Water Quality Management Standard
RMOW — Regional Municipality of Waterloo
5 Procedure
Kitchener Distribution System - 10 year Replacement Forecast
5.1 The Asset Planning Manager shall maintain a 10 year replacement forecast
that is used as a tool for planning the annual budget.
5.2 The Asset Planning Manager shall call a review meeting annually with the
Utilities Water Engineer to review the forecast and make repair/replace
recommendations based on:
• City Works work management system data
• watermain break data (located in ArcReader)
• infrastructure information including date install, material, undersized
pipe
• Planned maintenance on roads and sewer systems
• MOE Compliance Inspection Reports
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• Water Department staff suggestions
• Water quality trends
• consumer complaints
• known lead services
5.3 The Development Engineering group shall identify requirements for new
watermains due to new growth as part of the new subdivision plans. For
new trunk watermains, meetings shall be held with the Region and
documented in the Development Charges document.
5.4 The Asset Planning Manager shall adjust the 10 year replacement forecast
and annual budget recommendation as required as an output of the review
meeting.
5.5 The Asset Planning Manager shall provide the Director of Utilities, Manager
of Operations, and Utilities Water Engineer with the revised 10 year
replacement forecast and annual budget recommendation.
5.6 The Asset Planning Manager shall provide the 10 year replacement forecast
and annual budget recommendation to City Council in time for creation of
the annual budget.
5.7 The 10 year replacement forecast and annual budget recommendation shall
be revisited and revised (if deemed necessary) by Council during the
preparation of the proposed annual budget.
Kitchener Distribution System —Annual Reports
5.8 The Annual Summary for Management Review prepared by the Utility
Water Engineer, shall include all elements required by current legislation.
5.9 An annual report will be prepared and provided to the RMOW
summarizing the planned and unplanned maintenance activities for dual
owned systems that are maintained by Kitchener Utilities and owned by
RMOW.
All Systems —Annual Budgeting
5.10 The Asset Planning Manager shall review the adequacy of the infrastructure
annually, based on the number of main breaks, the age of the watermains,
and the type of material, in order to prepare the proposed annual
operating and capital budget for the following year.
5.11 An annual report concerning the number of watermain breaks shall be
provided to the owner for the Mannheim and Shingletown systems.
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5.12 With input from key staff, the Manager, Operations shall be responsible for
the preparation of the proposed annual budgets for operating and
maintaining the drinking water distribution systems.
5.13 The proposed budget shall be reviewed by Council, as per the municipal
budgeting process.
6 Associated Documents
Annual 10 Year Replacement Forecast
MOE Compliance Inspection Reports
Annual Budget Recommendations
Annual Reports
7 History of Changes
Revision Date Description By
0 November 3, 2008 Initial Angela Mick
1.0 November 19, 2008 Reporting requirements (5.8) Angela Mick
changed
2.0 September 14, 2011 Removed reference to Angela Mick
previous work/infrastructure
management systems
3.0 July 9, 2013 Provide summary report to Parmi Takk
RMOW on maintenance
activities (dual owned)
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1.0 Purpose
The purpose of this procedure is to define sampling, testing and monitoring
procedures for the Kitchener water distribution system.
2.0 Scope
This procedure applies to the sampling and testing for the Kitchener water
distribution system. This procedure is applicable to the drinking water sampling,
testing and monitoring activities, including those required by Ontario Regulation
170/03, for which Kitchener Utilities is responsible as Owner or Operating
Authority. Kitchener Utilities is responsible for sampling costs, however Kitchener
Utilities is not responsible for sampling, testing & monitoring in Mannheim or
Shingletown, the Township of Wilmot is responsible in these areas.
3.0 References
DWQMS Element 16 Sampling, Testing, & Monitoring
4.0 Definitions and Acronyms
WI —Work Instruction
DGSSMS - Region of Waterloo and Area Municipalities Design Guidelines and
Supplemental Specifications for Municipal Services
5.0 Procedure
Routine Sampling
5.1 Kitchener Utilities is not responsible for routine regulatory sampling in
Mannheim and Shingletown, this is the responsibility of the Township of
Wilmot.
5.2 An Agreement between Kitchener Utilities and an accredited laboratory is
in place (in effect January 1, 2007), which stipulates the responsibilities of
laboratory personnel for collection of regulatory samples throughout the
distribution system. The City is responsible for weekly chlorine sampling
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and analysis. The laboratory will also process samples for new watermains
as taken by contractors/consultants within the City.
Contractors/consultants are to be licensed and use the appropriate forms,
bottles, etc.
5.3 As per the Agreement, bacteriological, microbial, and chemical samples
shall be collected and taken to the accredited laboratory by trained
laboratory personnel, using laboratory-supplied sample bottles, and
following laboratory protocols. The laboratory shall take alternate
samples when there are mitigating circumstances.
5.4 The Utilities Water Engineer shall review and update sample locations on
the Kitchener Distribution Locations spreadsheet as required, and forward
any changes to the laboratory. Changes are also submitted to the GIS
group for inclusion in ArcReader On an annual basis, the Utilities Water
Engineer will review the current population, legislative requirements and
the number of samples being taken. Any changes will be forwarded to
the laboratory. The location shall also be shown on the Master Sample
Locations Map located in the Utilities Water Engineer's office and in
ArcReader.
5.5 Electronic copy test results shall be provided by the lab to the Utilities
Water Engineer, who shall review the result against legislated
requirements, initial satisfactory results, and file.
5.6 Once per week, the laboratory shall issue a summary report of the
number of tests taken for that week — Kitchener Bacti Checklist. The
Utility Water Engineer shall review this report to ensure sufficient a
number of samples are taken as required. The report is saved weekly
with the name of the week.
5.7 The laboratory also takes chlorine residual samples twice per week. The
Utilities Water Engineer, or designate initials the Kitchener Bacti Checklist
form on Fridays to ensure results are satisfactory and that time criteria is
met. Once per week, the Utilities Water Engineer files the lab results
electronically.
5.8 On a monthly basis, the lab sends a summary report of the samples taken
that month. The Utilities Water Engineer or designate reviews the report
against the number of samples received to ensure they are the same. If
there is a discrepancy, the Utilities Water Engineer contacts the laboratory
to determine where the discrepancy is and to resolve.
5.9 Once per year, the Region shall issue an electronic annual summary report
of test results for that year. The Utilities Water Engineer shall review this
report for trends, and file electronically.
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5.10 Unsatisfactory results shall be communicated and investigated as per the
Emergency Response WI — Adverse Water Quality.
5.11 Routine Lab test results are communicated to the Owner on an annual
basis as part of the City of Kitchener Summary of Drinking Water Report.
In the absence of the Utilities Water Engineer, the Utilities Engineer, QMS
Specialist or Manager, Operations will fulfill these duties.
New Locations
5.12 Kitchener Utilities is not responsible for planning or sampling related to
new sampling locations in Mannheim and Shingletown.
5.13 The Utilities Water Engineer shall provide the laboratory with sampling
locations as required. The Utilities Water Engineer shall use the New
Sample Location Form to set up tests at new locations.
5.14 The required tests shall be performed by the accredited laboratory. The
form, test results, and map locator (as required) shall be signed off and
retained by the Utilities Water Engineer once testing is completed.
5.15 The Utilities Water Engineer shall mark the new sample location on the
Kitchener Distribution Sample Locations Spreadsheet and forward to the
laboratory and GIS group. The location shall also be shown in hard copy
on the Water Distribution System map (annually) located in the Water
Engineer's office and in ArcReader(changes in are within 2 weeks).
Sampling After Maintenance
5.16 Kitchener Utilities is responsible for sampling in the villages of Mannheim
and Shingletown after a watermain break.
5.17 When an existing watermain has been repaired, an Operator shall
thoroughly clean, disinfect and test for chlorine residual before returning
the main into service. This chlorine residual data (free, total, and
combined) and time of sample location are to be noted on the Incident
Debrief Form.
5.18 The Operator shall follow the Chlorine Meters — Testing and Checks WI
to standardize, operate and calibrate the chlorine test kit. Results of
standardization and calibration shall be recorded by the Operator on the
Hach QC Check Form.
Sampling for New Watermains
5.19 Kitchener Utilities is not responsible for sampling on new watermains in
Mannheim and Shingletown, as this sampling is arranged by the Township
of Wilmot.
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5.20 New watermains installed must follow the most recent version of the
DGSSMS for installation and commissioning new watermains. Samples
taken by qualified contractors/consultants or Utilities staff, are generally
processed at the Regional Lab, however they may use a qualified external
lab. Results are sent to the Utilities Water Engineer for review with
specifications. When testing specifications are met, the Utilities Water
Engineer will sign the form and file in the appropriate subdivision or
reconstruction folder. New Watermain Testing Summary form is used to
track the submission/approval of commissioning plans, sample results,
temporary sample results, final commissioning. Temporary watermains
must also follow specifications for installation and commissioning.
5.21 Services 100mm and larger shall be disinfected and sampled as per the
DGSSMS. Testing for services installed by Kitchener Utilities shall be
completed as per New Connections and Bacteriological Sampling WI. The
testing results for services installed by Kitchener Utilities will be reviewed,
signed off and filed by the Utilities Water Engineer. Results for services
installed by others are reviewed by the Municipal Building Official who
reviews the results and contacts Kitchener Utilities when the water can be
turned on.
Lead Sampling
5.22 Lead sampling completed by Kitchener Utilities shall follow the Lead
Testing WI. For samples taken on the hydrants, staff shall fill out
Lead Field Testing Form — Hydrants and for samples taken on plumbing
they shall fill out Lead Field Testing Form — Plumbing.
Adverse Water Quality Readings
5.23 The laboratory shall provide immediate oral notification to Kitchener
Utilities of any adverse readings defined by Schedule 16 of O. Reg.
170/03.
5.24 Utilities staff shall follow the Emergency Response WI — Adverse Water
Quality for response to adverse water quality occurrences.
5.25 For adverse water quality occurrences specific to the Mannheim or
Shingletown systems, Kitchener Utilities may be notified. Upon
notification, Waterworks staff shall follow the Emergency Response WI -
Adverse Water Quality Samples in the New (Amalgamated) Hamburg-
Baden Distribution System (Villages of Mannheim and Shingletown) for
response to adverse water quality occurrences.
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In the absence of the Utilities Water Engineer, the Utilities Engineer/QMS
Specialist/Manager, Operations will fulfill these duties.
Challenging Conditions
5.26 From the Operating Plan, the following challenges were identified:
• Increased water usage in summer causing pressure issues
• Odour issues in the Grand River in the Fall
• Extreme cold in winter causing main breaks
5.27 The sampling, testing and monitoring activities do not change due to the
above challenges
5.26 Upstream Sampling, Testing and Monitoring
5.28 A summary report of the sampling results is received annually from the
upstream water suppliers, the Regional Municipality of Waterloo and
The City of Waterloo.
5.29 If abnormal results occur upstream, the relevant water supplier contacts
the Utility Water Engineer immediately.
5.30 In Shingletown and Mannheim, the water supplier calls the Township of
Wilmot, accordingly, and may also contact the Utility Water Engineer.
The Township of Wilmot contacts the Utility Water Engineer.
6 Associated Documents and Records
Agreement — between RMOW Lab and City of Kitchener
Master Sample Location Map
Kitchener Distribution Sample Locations Spreadsheet
Weekly Summary of Test Results - Laboratory
Annual Summary of Test Results - Laboratory
Chlorine Residuals for Weekly Samples Form
Chlorine Meters — Testing and Checks WI
Emergency Response WI — Adverse Water Quality
Emergency Response WI — Adverse Water Quality Samples in the New
(Amalgamated) Hamburg-Baden Distribution System (Villages of Mannheim
and Shingletown
New Sample Location Form
New Connections and Bacteriological Samples WI
Weekly Chlorine Residual Sampling WI
Lead Testing WI
Lead Field Testing Form — Hydrants
Lead Field Testing Form — Plumbing
New Watermain Testing Summary
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8.0 History of Changes
Revision Date Description By
0 November 3, Initial Angela Mick
2008
1.0 July 14, 2009 Clarification of Angela Mick
responsibilities
2.0 August 23, New watermain testing — Angela Mick
2011 reference to template
3.0 July 10, 2012 Revision to reflect the New Parmi Takk
(Amalgamated) Hamburg-
Baden Distribution System
(Villages of Mannheim and
Shingletown) and revision of
WI titles for consistency
4.0 April 7, 2015 Added information to record Parmi Takk
combined chlorine and time
of sample
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3.0 July 10, 2012 Revision to reflect the New Parmi Takk
(Amalgamated) Hamburg-
Baden Distribution System
(Villages of Mannheim and
Shingletown) and revision of
WI titles for consistency
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I Purpose
The purpose of this procedure is to identify all potential emergencies that can
occur within the Drinking Water Distribution system, and to describe the response
procedures and the testing and training processes related to these emergencies.
2 Scope
This procedure is applicable to the potential emergencies affecting the quality of
drinking water provided to consumers, related to drinking water activities for
which Kitchener Utilities is responsible as Operating Authority, including those in
Mannheim and Shingletown.
Should a waterworks-related emergency go beyond the scope of this procedure,
the City of Kitchener Emergency Plan and Procedures shall take precedence.
3 References
DWQMS Element 18 Emergency Management
4 Definitions and Acronyms
DWQMS — Drinking Water Quality Management Standard
5 Procedure
Identifying Potential Emergencies
5.1 The Risk Assessment Table shall be used for identifying potential emergency
situations that may arise. Since the Risk Assessment is reviewed annually (as
per the Risk Assessment Procedure), if any additional emergencies are
identified they shall be added to the list shown below by the QMS
Representative.
5.2 Other sources of information for identifying potential emergencies include:
• Ministry of Environment inspections
• Corporate Audits
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• Insurance company reviews
• Records of past emergencies
• News reports about emergencies in other systems
POTENTIAL EMERGENCIES
Description of Emergency Emergency Response Work Instruction
- Emergency Response WI — Adverse
Water Quality
Biological/Chemical - Emergency Response WI — Adverse
contamination of incoming Water Quality in the New (Amalgamated)
water or within distribution Hamburg-Baden Distribution System
system (Villages of Mannheim and Shingletown)
- Emergency Response WI — Boil Water
Advisory /Drinking Water Advisory
Watermain break Emergency Response WI —Watermain
Breaks
Terrorism Emergency Response WI —Terrorism
Emergency Response and Recovery
5.3 Overall emergency response and recovery shall be the responsibility of the
Manager, Operations
5.4 Emergency Response Work Instructions are located in the Water Emergency
Manual and shall cover the following information:
• Assessing the situation
• Protecting consumers, employees, visitors, equipment, vital
records and other assets
• Communication Protocol - Communication methods with the
community, personnel, media and responders
• Addressing the emergency
• Shut down and start up of Operations
• Restoring of Operations
Emergency Contacts
5.5 The Kitchener Utilities Important Numbers List and the Equipment List shall
be located in the Water Emergency Manual. It shall be the responsibility of
the Quality Management System Specialist to maintain both lists.
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Emergency Response Training
5.6 All Kitchener Utilities personnel shall receive general emergency response
training at least once every three years, as managed, arranged and recorded
by the Supervisor of Loss Prevention and Maintenance.
5.7 Kitchener Utilities personnel who are identified with specific response roles
shall receive additional training to cover their additional responsibilities.
5.8 This training shall include a review and discussion of emergencies that
occurred since the previous training (things `gone right' and things `to be
improved'), and a review of the response work instructions. Any
recommended edits to the response work instructions shall be
communicated to the QMS Representative, to be carried out.
Emergency Response Testing
5.9 Responders awareness of response instructions shall be tested by desktop
test every three years, at the end of the training session.
5.10 This testing shall be managed, arranged and recorded by the Supervisor of
Loss Prevention and Maintenance.
5.11 The validity of the response work instructions shall be tested by discussion
of emergencies that have occurred since the previous training, which occurs
during training (see above).
Distribution of Procedures
5.12 Hard copies of the Water Emergency Manual shall be distributed to the
Quality Management System Specialist and a copy shall be kept in the
Supervisor-Utilities Office as required, as noted in the Control of
Documents Procedure.
5.13 Copies of the procedures shall be accessible electronically in pdf format on
laptops.
Hours of Service Emergency Exemption Guideline for Operating Management
5.14 The Supervisor is to communicate with the on-call Manager on any
emergencies where there is a risk to human health or property. The on-call
Manager will determine whether or not to authorize the Hours of Service
Emergency Exemption Guideline for Operating Management. If
authorized, the form will be filled out by the Supervisor and signed by the
on-call Manager and filed with the watermain break debriefs.
6 Associated Documents and Records
Water Emergency Manual
City of Kitchener Emergency Plan
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Risk Assessment Procedure
Kitchener Utilities Important Numbers
Equipment List
Emergency Response Work Instructions
Hours of Service Emergency Exemption Guidelines for Operating Management
Form
7 History of Changes
Revision Date Description By
0 November 3, 2008 Initial Angela Mick
1.0 November 10, Typo Angela Mick
2008
2.0 November 14, Reference to communication Angela Mick
2008 protocol in Water
Emergency Manual
3.0 September 14, 2011 Reference to manual Angela Mick
locations, name of contact
list, Boil Water WI, Halls
Lane WI
4.0 July 10, 2012 Minor revisions to WI titles Parmi Takk
for consistency
5.0 January 22, 2014 Changed Emergency Training Parmi Takk
to every 3 years and
removed Halls Lane
Emergency Response WI
6.0 November 7, 2014 Added Hours of Service Parmi Takk
information
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r6 Kitchener Utilities
DWQMS PROCEDURE
Utilities
Title: MAINTENANCE & CALIBRATION OF Control Number: 12
MEASUREMENT & RECORDING
EQUIPMENT
Revision: 3.0 Effective Date: July 10, 2012
1.0 Purpose
The purpose of this procedure is to define the process for the calibration and
maintenance of measurement and recording equipment.
2.0 Scope
This procedure is applicable to measuring and recording equipment used by
Kitchener Utilities for the measuring and recording of data related to drinking
water, as it relates to the distribution system. This procedure is applicable to all
drinking water activities for which Kitchener Utilities is responsible as Owner or
Operating Authority, including those in Mannheim and Shingletown.
This procedure does not cover equipment used in the testing of drinking water
quality prior to entering the Kitchener Utilities distribution system. Upstream
testing is completed by the Regional Municipality of Waterloo.
3.0 References
• DWQMS Element 17 Measurement and Recording Equipment Calibration and
Maintenance
4.0 Definitions and Acronyms
• WI —Work Instruction
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5.0 Procedure
Equipment Maintained Externally
5.1 It is the responsibility of the external service, such as leak detection services,
large pressure relief valve maintenance services, and laboratory services, to
maintain required test equipment.
Equipment Maintained Internally
5.2 The following equipment shall be covered by this procedure:
• Hach Pocket Colorimeters (chlorine test kits)
• pH meters
Calibration and Maintenance Schedule
5.3 The Tool Crib Person shall be responsible for creating and maintaining the
calibration, accuracy check/verification and maintenance schedule. It is the
responsibility of Construction and Maintenance staff to verify the chlorine
residual meters prior to sign-out and daily use.
5.4 Each type of equipment has an accuracy/verification schedule which
identifies the type of equipment, frequency of accuracy/verification checks
and the most recent accuracy/verification check.
5.5 For the pocket colorimeters, the calibration is completed by the
manufacturer only if the unit cannot be brought back within the accuracy
limits. These procedures shall be stated in the WI "Chlorine Meters — Testing
and Checks".
5.6 For the pocket colorimeters, when the Hach Gel Kit is changed, the Tool
Crib Person must inform the QMS Representative to review the Standards
and determine if the Chlorine Meter Log Sheets need to be changed.
5.7 It is the responsibility of the Tool Crib Person to ensure that Hach kits are
not expired and to re-order Hach kits when required. It is the responsibility
of the Tool Crib Person to ensure the chlorine reagents are not expired.
5.8 For the pH meter, the calibration is stated in the WI "pH Meters — Testing
and Checks"
5.9 It is the responsibility of the QMS Representative to ensure that buffer
solution for the pH Meters is not expired and to re-order buffer when
required.
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2
5.10 The Tool Crib Person shall be responsible for ensuring calibration and
maintenance requirements for new measuring equipment is identified, and
added to the calibration schedule.
5.11 The frequency of calibration shall be at least that which is required by O.
Reg. 170/03, or suggested by the manufacturer, whichever is most frequent.
5.12 If monitoring equipment is dropped/damaged or not performing properly,
the equipment shall be tagged as out of service, and be verified as accurate,
prior to being put back into service.
Calibration and Maintenance Procedures
5.13 Calibration and maintenance for the Hach Pocket Colorimeter shall be
performed according to the WI "Chlorine Meters —Testing and Checks".
5.14 Calibration and maintenance for the pH meter shall be performed according
to the WI " pH Meters —Testing and Checks"
Records
5.15 All checks for chlorine kits shall be recorded in the appropriate Chlorine Log
Sheet, maintained in the tool room.
5.16 The Tool Crib Person shall retain the Chlorine Log Sheet forms when
complete.
5.17 All checks for the pH meters shall be recorded in the pH Meter Log Sheet.
5.18 If additional log sheets are required, the Tool Crib Person is to contact the
QMS Representative.
6.0 Associated Documents
• Purchasing Guide
• DWQMS Essential Supplies and Services Procedure
• WI " Chlorine Meters —Testing and Checks"
• WI "pH Meters —Testing and Checks"
• Instruction Manual for the Hach Pocket Colorimeter, Chlorine (C12)
• Instruction Manual for the pH meter
• pH Meter Log Sheet
• Chlorine Log Sheet
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7.0 History of Changes
Revision Date Description By
0 November 3, Initial Angela Mick
2008
1.0 November 26, Clarify section 5.3, correct Angela Mick
2008 form names, expiration
2.0 February 6, Remove reference to sign- Angela Mick
2009 out sheet (included as part of
chlorine log sheet)
3.0 July 10, 2012 Revised Title Parmi Takk
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r6 Kitchener Utilities
DWQMS PROCEDURE
Utilities
Title: INTERNAL AUDITS Control Number: 6
Revision: 3.0 Effective Date: December 10, 2010
1 Purpose
This procedure describes the Internal Audit process, which is used to verify that:
• the QMS conforms to the requirements of the DWQMS, and
• the QMS has been effectively implemented and properly
maintained.
2 Scope
This procedure is applicable to all processes and activities within the control of the
distribution system. This procedure is applicable to all drinking water activities for
which Kitchener Utilities is responsible as Owner or Operating Authority, including
those in Mannheim and Shingletown.
3 References
DWQMS Element 19 — Internal Audits
4 Definitions and Acronyms
CAR — Corrective Action Report
DWQMS — Drinking Water Quality Management Standard
5 Procedure
Preparation
5.1 Internal audits shall only be conducted by persons approved by the QMS
Representative and having the following qualifications:
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• Internal employees who have completed internal audit training,
or
• Employees of other operating authorities who have completed
internal audit training. Outside Auditors shall provide proof of
competency prior to conducting an audit.
5.2 Internal Audits shall be conducted on each element of the DWQMS at least
once a year.
5.3 Internal audits shall be scheduled. The schedule shall be maintained by the
QMS Representative, and shall include the element to be audited, the
month, and the assigned Auditor.
5.4 The audit checklist(s) shall be created and maintained by the QMS
Representative or Auditor. The checklist(s) shall be used by the internal
Auditor as a guideline, for record-keeping purposes, and for conducting the
interviews and document review during the audit.
Conducting the Audit
5.5 The Auditor shall observe activities, review records, review previous internal
and external audit results, and interview personnel as necessary to ensure
that the status of the audited element of the QMS has been effectively
covered.
5.6 Audits may be planned and conducted per the procedures of the auditing
municipality with the QMS Representatives permission.
Reporting the Results
5.7 The Auditor shall submit a completed report, including the DWQMS
checklist, to the QMS Representative or the Manager of Operations.
5.8 The report shall include any corrective actions requests (CARS) required to
address discrepancies between the QMS and the DWQMS, or between the
QMS and how it is actually implemented, including a reference to the
applicable section of the Standard.
5.9 Responses to CARS shall be designated to the responsible individual by the
QMS Representative.
5.10 It shall be the responsibility of the QMS Representative to ensure that all
CARS are followed up and responses to the CARS are provided to the
internal Auditor within 45 days of the internal audit.
5.11 Audit results provided by another municipality's internal Auditor may be
reported per the procedures of the auditing municipality, if the audit results
and any CARS are documented.
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5.12 CARS shall be completed, addressed and filed as per the Corrective Action
Procedure.
5.13 The QMS Representative may communicate the results of the audit to the
Owner.
5.14 Opportunities for Improvement shall be documented in the Continual
Improvement Log and Continual Improvements Action report for follow-up
6 Associated Documents and Records
• Corrective Action Procedure
• Record of Auditor Training
• Internal Audit Schedule
• Completed Internal Audit Checklist
• Audit Report
• CARs
7 History of Changes
Revision Date Description By
0 November 3, Initial Angela Mick
2008
1.0 November 18, Typo Angela Mick
2008
2.0 December 10, Removed number of days Angela Mick
2008
Internal Audits Procedure
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DWQMS PROCEDURE
Utilities
Title: CORRECTIVE ACTION Control Number: 5
Revision: 1.0 Effective Date: December 18, 2008
1.0 Purpose
The purpose of this procedure is to describe how Corrective Actions are initiated,
assigned, documented, implemented, and validated as being effective.
2.0 Scope
This procedure is applicable to all detected non-conformities of the QMS with
respect to the requirements of the DWQMS, or any other undesirable situation.
This procedure is applicable to all drinking water activities for which Kitchener
Utilities is responsible as Owner or Operating Authority, including those in
Mannheim and Shingletown.
3.0 References
DWQMS Element 21 Continual Improvement
4.0 Definitions and Acronyms
CAR — Corrective Action Report
5.0 Procedure
Initiating a Corrective Action
5.1 Corrective Actions shall be initiated through the identification of
nonconformities within the Distribution system or the DWQMS.
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Nonconformities may be detected by any number of methods
including:
• Internal or External Audits
• End user complaints
• Management Reviews
• Operator feedback
5.2 Nonconformities shall be reported to the QMS Representative, who
shall determine if a Corrective Action is required.
Investigating and Completing a Corrective Action
5.3 The QMS Representative shall assign a Corrective Action to
appropriate staff when it is determined that a Corrective Action is
required. Each non conformance shall require a separate Corrective
Action.
5.4 The Corrective Action form shall be completed with the following
information:
• The date the Corrective Action was initiated.
• A description of the non-conformance
• A description of the root cause of the non-conformance (if
applicable)
• A description of the corrective actions being taken.
• Responsibilities and timelines (if applicable) for corrective
actions.
• A signoff by the responsible employee once the corrective
action(s) is complete.
5.5 The root cause shall be determined. The "5-why" technique may be
used, where the question `why' is simply asked 5 times, and the root
cause is usually the answer. Other techniques that can be used
include a Fish- bone diagram and analysis where potential root
causes are listed and then ranked.
5.6 The Corrective Action Assignee shall report progress/or completion
to the QMS Representative.
5.7 Corrective Actions shall be closed out once validated by the QMS
Representative or their designate. The purpose of validation is to
ensure that the corrective root cause was identified and that the
solution was effective in eliminating the root cause.
5.8 Corrective actions related to Shingletown or Mannheim may be
copied to Township of Wilmot appropriate personnel.
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Tracking of Corrective Actions
5.9 The QMS Representative shall maintain a listing of all Corrective
Actions which will include a date for validating that the
implemented solution was effective.
5.10 The QMS Representative shall maintain originals of all completed
Corrective Actions.
6.0 Associated Documents and Records
• Corrective Action Form
• Completed Corrective Action Reports with back-up documentation
7.0 History of Changes
Revision Date Description By
0 November 3, Initial Angela Mick
2008
1.0 December 18, Revision of Corrective Action Angela Mick
2008 Form contents
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r6 Kitchener Utilities
DWQMS PROCEDURE
Utilities
Title: MANAGEMENT REVIEW Control Number: 7
Revision: 2.0 Effective Date: December 16, 2008
1 Purpose
This procedure defines the Management Review process used to evaluate the
continuing suitability, adequacy and effectiveness of the QMS.
2 Scope
This procedure applies to the Quality Management System, as defined in the
Operational Plan. This procedure is applicable to all drinking water activities for
which Kitchener Utilities is responsible as Owner or Operating Authority, including
those in Mannheim and Shingletown.
3 References
• DWQMS Element 20 — Management Review
4 Definitions and Acronyms
CAR — Corrective Action Report
DWQMS — Drinking Water Quality Management Standard
5 Procedure
Preparation
5.1 Management Reviews shall be conducted on an annual basis. Should timing
allow, output from the Management Review may be used as input to the
budgeting process.
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5.2 The Director of Utilities and Manager of Operations shall perform the
Management Review.
5.3 The QMS Representative shall schedule the Management Review meeting,
and arrange for attendees.
5.4 The QMS Representative shall prepare an agenda for the meeting.
5.5 The QMS Representative shall prepare summaries of the following
information, as it pertains to activities for which Kitchener Utilities is
responsible, prior to the meeting:
• incidents of regulatory non-compliance
• incidents of adverse drinking water tests
• deviations from critical control point limits and response
actions
• the efficacy of the risk assessment process
• results of internal and 3rd party audits
• results of relevant emergency response testing
• operational performance
• raw water supply and water quality trends
• follow-up on actions items from previous management
reviews
• status of management action items (if any) identified between
reviews
• changes in resource requirements, infrastructure, process,
personnel, the Drinking Water Quality Management Standard
or regulations that could affect the QMS
• consumer feedback
• the resources needed to maintain the QMS
• the results of the infrastructure review
• Operational Plan currency, content and updates, and
• staff suggestions
Review Process
5.6 Each input item shall be reviewed in order to identify:
• if, where and when improvements to the QMS and its
procedures are required
• Suitability of QMS- does it suit the culture and needs of the
works
• Adequacy — does it adequately meet DWQMS requirements
and documented requirements
• Effective — is it working
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5.7 The QMS Representative shall make note of any changes or action items
required during the course of the review.
Review output
5.8 The output from the Management Review shall include meeting minutes
prepared by the QMS Representative. These minutes shall include:
• The date and time of the Management Review and the
names of participants and attendees.
• Any identified deficiencies.
• A list of "action" items. All action items shall identify an
individual responsible and the proposed timelines for
implementation.
• Recommendation(s) for any resources needed for
maintenance or improvement of the QMS.
5.9 The QMS Representative shall summarize the meeting minutes and Top
Management will provide to the appropriate Council.
5.10 The QMS Representative shall be responsible for communication and
implementation of the management review action items as per item QMS
Communication procedure.
6 Associated Documents
• Management Review Meeting Agenda
• Management Review Meeting Minutes
• Summary for Management Review
7 History of Changes
Revision Date Description By
0 November 3, Initial Angela Mick
2008
1.0 November 19, Removal of length of Angela Mick
2008 meeting time
2.0 December 16, Clarification of who takes Angela Mick
2008 minutes to council
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ry�
Ontario
II DRENKING WATER II II PERMIT
II II II"
Permit Number: 019-201
Issue Number: 2
Pursuant to the Safe Drinking Water Act, 2002, S.O. 2002, c. 32, and the regulations made thereunder
and subject to the limitations thereof, this drinking water works permit is issued under Part V of the Safe
Drinking Water Act, 2002, S.O. 2002, c. 32 to:
The Corporation of the City of Kitchener
200 King Street West City Hall
Kitchener P.O. Box 1118
ON N2G 4G7
For the following municipal residential drinking water system:
Kitchener Distribution System
This drinking water works permit includes the following:
Scliedule DescurliiIptioIlan
Schedule A Drinking Water System Description
Schedule B General
Schedule C All documents issued as Schedule C to this drinking water works permit which
authorize alterations to the drinking water system
DATED at TORONTO this 22nd day of May, 2013
Signature
Aziz Ahmed, P.Eng.
Director
Part V, Safe Drinking Water Act, 2002
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1
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SdheddIb II liiii III° Il liiii III° Water System esahliii IIptii IIr°
System Owner The Corporation of the City of Kitchener
Permit Number 019-201
Drinking Water System Name Kitchener Distribution System
Schedule A Issue Date May 22nd, 2013
III 0 Sys tern IIDesciriiip tiioin
1.1 The following is a summary description of the works comprising the above drinking water
system:
Overview
The Kitchener Distribution System consists of approximately 850 km of distribution
watermains, 56,000 water connections, 3,800 hydrants and 6,600 valves.
t Ilr°Ir'n a ill IIr1 s
1.2 Watermains within the distribution system comprise:
1.2.1 Watermains that have been set out in each document or file identified in column
1 of Table 1.
Tab e atllrllrnna1111ns
Column 1 Column 2
Document or File Name Date
Water Distribution .pdf 23 January 2009
1.2.2 Watermains that have been added, modified, replaced or extended further to the
provisions of Schedule C of this drinking water works permit on or after the date
identified in column 2 of Table 1 for each document or file identified in column 1.
1.2.3 Watermains that have been added, modified, replaced or extended further to an
authorization by the Director on or after the date identified in column 2 of Table 1
for each document or file identified in column 1.
j1IV1 1) 1 1 �.1 'fI_Ii1O11 1
2
2 - 95
III e IIIIb II ° eIr° &II IIIII
System Owner The Corporation of the City of Kitchener
Permit Number 019-201
Drinking Water System Name Kitchener Distribution System
Schedule B Issue Date May 22nd, 2013
III 0 Applicability
1.1 In addition to any other requirements, the drinking water system identified above shall be
altered and operated in accordance with the conditions of this drinking water works
permit and the licence.
1.2 The definitions and conditions of the licence shall also apply to this drinking water works
permit.
Alterations to the III urliiinIliliiin at ir° Sys tern
2.1 Any document issued by the Director as a Schedule C to this drinking water works permit
shall provide authority to alter the drinking water system in accordance, where applicable,
with the conditions of this drinking water works permit and the licence.
2.2 All Schedule C documents issued by the Director for the drinking water system shall form
part of this drinking water works permit.
2.3 All parts of the drinking water system in contact with drinking water which are:
2.3.1 Added, modified, replaced, extended; or
2.3.2 Taken out of service for inspection, repair or other activities that may lead to
contamination,
shall be disinfected before being put into service in accordance with the provisions of the
AWWA C651 — Standard for Disinfecting Water Mains; AWWA C652 — Standard for
Disinfection of Water-Storage Facilities; AWWA C653 — Standard for Disinfection of
Water Treatment Plants; or an equivalent procedure.
2.4 The owner shall notify the Director within thirty (30)days of the placing into service or the
completion of any addition, modification, replacement or extension of the drinking water
system which had been authorized through:
2.4.1 Schedule B to this drinking water works permit which would require an alteration
of the description of a drinking water system component described in Schedule A
of this drinking water works permit;
2.4.2 Any Schedule C to this drinking water works permit respecting works other than
watermains; or
2.4.3 Any approval issued prior to the issue date of the first drinking water works
permit respecting works other than watermains which were not in service at the
time of the issuance of the first drinking water works permit.
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019-201 Scliedule I' May 22nd, 2013
2.5 For greater certainty, the notification requirements set out in condition 2.4 do not apply to
any addition, modification, replacement or extension in respect of the drinking water
system which:
2.5.1 Is exempt from subsection 31(1) of the SDWA by subsection 9.(2) of O. Reg.
170/03;
2.5.2 Constitutes maintenance or repair of the drinking water system; or
2.5.3 Is a watermain authorized by condition 3.1 of Schedule B of this drinking water
works permit.
2.6 The owner shall notify the legal owner of any part of the drinking water system that is
prescribed as a municipal drinking water system by section 2 of O. Reg. 172/03 of the
requirements of the licence and this drinking water works permit as applicable to the
prescribed system.
2.7 For greater certainty, any alteration to the drinking water system made in accordance
with this drinking water works permit may only be carried out after other legal obligations
have been complied with including those arising from the Environmental Assessment Act,
Niagara Escarpment Planning and Development Act, Oak Ridges Moraine Conservation
Act, 2001 and Greenbelt Act, 2005.
ateirlr°mr aiin Additions, Mo Iiifiicatii cur s, IIR. III IIacer°neints aiind Emm teinµiii Aims
3.1 The drinking water system may be altered by adding, modifying, replacing or extending a
watermain within the distribution system subject to the following conditions:
3.1.1 The design of the watermain addition, modification, replacement or extension:
a) Has been prepared by a Professional Engineer;
b) Has been designed only to transmit water and has not been designed to treat
water;
c) Satisfies the design criteria set out in the Ministry of the Environment
publication "Watermain Design Criteria for Future Alterations Authorized
under a Drinking Water Works Permit— March 2009", as amended from time
to time; and
d) Is consistent with or otherwise addresses, the design objectives contained
within the Ministry of the Environment publication "Design Guidelines for
Drinking Water Systems, 2008", as amended from time to time.
3.1.2 The maximum demand for water exerted by consumers who are serviced by the
addition, modification, replacement or extension of the watermain will not result in
an exceedance of the rated capacity of a treatment subsystem or the maximum
flow rate for a treatment subsystem component as specified in the licence, or the
creation of adverse conditions within the drinking water system.
3.1.3 The watermain addition, modification, replacement or extension will not adversely
affect the distribution system's ability to maintain a minimum pressure of 140 kPa
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019-201 Scliedule I May 22nd, 2013
at ground level at all points in the distribution system under maximum day
demand plus fire flow conditions.
3.1.4 Secondary disinfection will be provided to water within the added, modified,
replaced or extended watermain to meet the requirements of O. Reg. 170/03.
3.1.5 The watermain addition, modification, replacement or extension is wholly located
within the municipal boundary over which the owner has jurisdiction.
3.1.6 The owner of the drinking water system consents to the watermain addition,
modification, replacement or extension.
3.1.7 A Professional Engineer has verified in writing that the watermain addition,
modification, replacement or extension meets the requirements of condition
3.1.1.
3.1.8 The owner of the drinking water system has verified in writing that the watermain
addition, modification, replacement or extension meets the requirements of
conditions 3.1.2 to 3.1.6.
3.2 The authorization for the addition, modification, replacement or extension of a watermain
provided for in condition 3.1 does not include the addition, modification, replacement or
extension of a watermain that:
3.2.1 Passes under or through a body of surface water, unless trenchless construction
methods are used;
3.2.2 Has a nominal diameter greater than 750 mm;
3.2.3 Results in the fragmentation of the drinking water system; or
3.2.4 Connects to another drinking water system:
3.2.4.1 Prior to construction, the owner of the drinking water system seeking the
connection obtains written consent from the owner's delegate of the
other drinking water system being connected to; and
3.2.4.2 The owner of the drinking water system seeking the connection retains a
copy of the written consent from the owner of the other drinking water
system being connected to as part of the record per condition 3.3.
3.3 The verifications required in conditions 3.1.7 and 3.1.8 shall be:
3.3.1 Recorded on "Form 1 — Record of Watermains Authorized as a Future Alteration"
as published by the Ministry of the Environment; and
3.3.2 Retained for a period of ten (10)years by the owner.
3.4 For greater certainty, the verification requirements set out in condition 3.3 do not apply to
any addition, modification, replacement or extension in respect of the drinking water
system which:
3.4.1 Is exempt from subsection 31(1) of the SDWA by subsection 9.(2) of O. Reg.
170/03; or
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019-201 Scliedule I' May 22nd, 2013
3.4.2 Constitutes maintenance or repair of the drinking water system.
3.5 The document or file referenced in Column 1 of Table 1 of Schedule A of this drinking
water works permit that sets out watermains shall be retained by the owner and shall be
updated to include watermain additions, modifications, replacements and extensions
within 12 months of the addition, modification, replacement or extension.
3.6 The updates required by condition 3.5 shall include watermain location relative to named
streets or easements and watermain diameter.
Minor Modifications to the III urliiinIliliiin at ur° Sys tern
4.1 The drinking water system may be altered by modifying or replacing the following
components:
4.1.1 Treatment process or treated water pumps;
4.1.2 Chemical metering or chemical handling pumps;
4.1.3 Valves;
4.1.4 Instrumentation and controls;
4.1.5 Cathodic corrosion protection; or
4.1.6 Spill containment works.
4.2 The drinking water system may be altered by replacing the following:
4.2.1 Treatment process or treated water piping within the treatment subsystem.
4.3 The modification or replacement of a drinking water system component set out in
condition 4.1 or the replacement of a drinking water system component set out in
condition 4.2 must not result in:
4.3.1 An exceedance of a treatment subsystem rated capacity or a treatment
subsystem component maximum flow rate as specified in the licence;
4.3.2 The bypassing of any unit process within a treatment subsystem;
4.3.3 A deterioration in the quality of drinking water provided to consumers;
4.3.4 A reduction in the reliability or redundancy of any component of the drinking
water system;
4.3.5 An negative impact on the ability to undertake compliance and other monitoring;
or
4.3.6 An adverse effect on the environment.
4.4 The owner shall verify in writing that the modification or replacement of drinking water
system components in accordance with conditions 4.1 and 4.2 has met the requirements
of the conditions listed in condition 4.3.
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019-201 Scliedule I' May 22nd, 2013
4.5 The verifications required in condition 4.4 shall be:
4.5.1 Recorded on "Form 2 — Record of Minor Modifications or Replacements to the
Drinking Water System" as published by the Ministry of the Environment; and
4.5.2 Retained for a period of ten (10)years by the owner.
4.6 For greater certainty, the verification requirements set out in conditions 4.4 and 4.5 do not
apply to any modification or replacement in respect of the drinking water system which:
4.6.1 Is exempt from subsection 31(1) of the SDWA by subsection 9.(2) of O. Reg.
170/03; or
4.6.2 Constitutes maintenance or repair of the drinking water system.
4.7 The owner shall update any drawings maintained for the drinking water system to reflect
the modification or replacement of the works, where applicable.
E-q a IiiIIW Ian int. iitlh IIEmmIrnIii�µsiii ins to the Jiiur°
5.1 The drinking water system may be altered by adding, modifying or replacing any of the
following drinking water system components that may discharge or alter the rate or
manner of a discharge of a compound of concern to the atmosphere:
5.1.1 Any equipment, apparatus, mechanism or thing that is used for the transfer of
outdoor air into a building or structure that is not a cooling tower;
5.1.2 Any equipment, apparatus, mechanism or thing that is used for the transfer of
indoor air out of a space used for the production, processing, repair,
maintenance or storage of goods or materials, including chemical storage;
5.1.3 Laboratory fume hoods used for drinking water testing, quality control and quality
assurance purposes;
5.1.4 Low temperature handling of compounds with a vapor pressure of less than 1
kilopascal;
5.1.5 Maintenance welding stations;
5.1.6 Minor painting operations used for maintenance purposes;
5.1.7 Parts washers for maintenance shops;
5.1.8 Emergency chlorine and ammonia gas scrubbers;
5.1.9 Venting for activated carbon units for drinking water taste and odour control;
5.1.10 Venting for a stripping unit for methane removal from a groundwater supply;
5.1.11 Natural gas or propane fired boilers, water heaters, space heaters and make-up
air units with a total facility-wide heat input rating of less than 20 million kilojoules
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019-201 Sclliie a llle B May 22nd, 2013
per hour, and with an individual fuel energy input of less than or equal to 10.5
gigajoules per hour; and
5.1.12 Emergency generators that fire No. 2 fuel oil (diesel fuel) with a sulphur content
of 0.5 per cent or less measured by weight, natural gas, propane, gasoline or
biofuel, and that are used for emergency duty only with periodic testing.
5.2 The owner shall not add, modify or replace a drinking water system component set out in
condition 5.1 for an activity that is not directly related to the treatment and distribution of
drinking water.
5.3 The emergency generators identified in condition 5.1.12 shall not be used for non-
emergency purposes including the generation of electricity for sale or for peak shaving
purposes.
5.4 The owner shall prepare an emission summary table for nitrogen oxide emissions only,
for each addition, modification or replacement of emergency generators identified in
condition 5.1.12.
Plellrfoirllrnnasince lun..liillrnnliIs
5.5 The owner shall ensure that a drinking water system component identified in conditions
5.1.1 to 5.1.12 is operated at all times to comply with the following limits:
5.5.1 For equipment other than emergency generators, the maximum concentration of
any compound of concern at a point of impingement shall not exceed the
corresponding point of impingement limit;
5.5.2 For emergency generators, the maximum concentration of nitrogen oxides at
sensitive populations shall not exceed the applicable point of impingement limit,
and at non-sensitive populations shall not exceed the Ministry of the Environment
half-hourly screening level of 1880 ug/m3 as amended;
5.5.3 The noise emissions comply at all times with the limits set out in publication
NPC-205 and/or publication NPC-232, as applicable; and
5.5.4 The vibration emissions comply at all times with the limits set out in publication
NPC-207.
5.6 The owner shall verify in writing that any addition, modification or replacement of works in
accordance with condition 5.1 has met the requirements of the conditions listed in
condition 5.5.
5.7 The owner shall document how compliance with the performance limits outlined in 5.5.3
and 5.5.4 is being achieved, through noise abatement equipment and/or operational
procedures.
5.8 The verifications required in condition 5.6 shall be:
5.8.1 Recorded on "Form 3 — Record of Addition, Modification or Replacement of
Equipment Discharging a Contaminant of Concern to the Atmosphere" as
published by the Ministry of the Environment.
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019-201 Scliedule I' May 22nd, 2013
5.8.2 Retained for a period of ten (10)years by the owner.
5.9 For greater certainty, the verification requirements set out in conditions 5.6 and 5.8 do not
apply to any addition, modification or replacement in respect of the drinking water system
which:
5.9.1 Is exempt from subsection 31(1) of the SDWA by subsection 9.(2) of O. Reg.
170/03; or
5.9.2 Constitutes maintenance or repair of the drinking water system.
5.10 The owner shall update any drawings maintained for the works to reflect the addition,
modification or replacement of the works, where applicable.
PireViously Appiroved Works
6.1 The owner may add, modify, replace or extend, and operate part of a municipal drinking
water system if:
6.1.1 An approval was issued after January 1, 2004 under section 36 of the SDWA in
respect of the addition, modification replacement or extension and operation of
that part of the municipal drinking water system;
6.1.2 The approval expired by virtue of subsection 36(4)of the SDWA; and
6.1.3 The addition, modification, replacement or extension commenced within five
years of the date that activity was approved by the expired approval.
'7 0 Syst lr"iri mmSIIpecIii"fmli c Conditions
7.1 Not Applicable
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Ontario
MUNICIPAL II II II JIB II II VIII II .VIII G WATER LIGENGE 1
Licence Number: 019-101
Issue Number: 1
Pursuant to the Safe Drinking Water Act, 2002, S.O. 2002, c. 32, and the regulations made thereunder
and subject to the limitations thereof, this municipal drinking water licence is issued under Part V of the
Safe Drinking Water Act, 2002, S.O. 2002, c. 32 to:
The Corporation of the City of Kitchener,
200 King Street West City Hall
Kitchener P.O. Box 1118
ON N2G 4G7
For the following municipal residential drinking water system:
Kitchener Distribution System
This municipal drinking water licence includes the following:
S Il�iec iAII °liiiII °I:liiicII u
Schedule A Drinking Water System Information
Schedule B General Conditions
Schedule C System-Specific Conditions
Schedule D Conditions for Relief from Regulatory Requirements
DATED at TORONTO this 20th day of August, 2009
Signature
Indra Prashad, P.Eng.
Director
Part V, Safe Drinking Water Act, 2002
O440(11 N 10 Dis I `.II11,.)I I(.,DIN
2 - 103
Sdhedul II Drinking II Irn Infarination
System Owner The Corporation of the City of Kitchener,
Licence Number 019-101
Drinking Water System Name Kitchener Distribution System
Schedule A Issue Date August 20th, 2009
The following information is applicable to the above drinking water system and forms part of this licence:
ImmillteIin ce
Licence Issue Date August 20, 2009
Licence Expiry Date August 19, 2014
Application for Licence Renewal Date February 17, 2014
DI°iiii Ilnu Ilk liii ung Water Irk s IIrle Irlu r li't
Drinking Water System Name Permit Number Issue Date
Kitchener Distribution System 019-201 August 20, 2009
rleiriirrfl�'t To Take Water
Water Taking Locations Permit Number Issue Date
Not Applicable Not Applicable Not Applicable
F iiii Iin a Il in c liiia IIII IIP IIIIa Il in
The Financial Plan Number for the Financial Plan required to be developed 019-301
for this drinking water system in accordance with O. Reg. 453/07 shall be:
Alternately, if one Financial Plan is developed for all drinking water systems 019-301A
owned by the owner, the Financial Plan Number shall be:
Accireciilecl Qpeiralihng Authoiriily
Drinking Water System or Accredited Operating Authority Operational
Operational Subsystems Plan Number
Kitchener Distribution System The Corporation of the City of 019-401
Kitchener
O440(11 N 1 0 Dis I `1111,.1 I I(:.aIN 2
2 - 104
Sdhedule G II III III Conditions
System Owner The Corporation of the City of Kitchener,
Licence Number 019-101
Drinking Water System Name Kitchener Distribution System
Schedule B Issue Date August 20th, 2009
1 0 De° liii u in iIib ins
1.1 Words and phrases not defined in this licence and the associated drinking water works
permit shall be given the same meaning as those set out in the SDWA and any
regulations made in accordance with that act, unless the context requires otherwise.
1.2 In this licence and the associated drinking waterworks permit:
"adverse effect", "contaminant" and "natural environment' shall have the same
meanings as in the EPA;
"alteration" may include the following in respect of this drinking water system:
(a) An addition to the system,
(b) A modification of the system,
(c) A replacement of part of the system, and
(d) An extension of the system;
"compound of concern" means a contaminant that, based on generally available
information, may be emitted from a component of the drinking water system to the
atmosphere in a quantity that is significant either in comparison to the relevant point of
impingement limit or if a point of impingement limit is not available for the compound,
then based on generally available toxicological information, the compound has the
potential to cause an adverse effect as defined by the EPA at a point of impingement;
"Director" means a Director appointed pursuant to section 6 of the SDWA for the
purposes of Part V of the SDWA;
"drinking water works permit" means the drinking water works permit for the drinking
water system as identified in Schedule A of this licence;
"emission summary table" means the table that was prepared by a Professional
Engineer in accordance with O. Reg. 419/05 and the procedure document listing the
appropriate point of impingement concentrations of each compound of concern emitted
from a component of the drinking water system and providing comparison to the
corresponding point of impingement limit;
"EPA" means the Environmental Protection Act, R.S.O. 1990, c. E.19;
"financial plan" means the financial plan required by O. Reg. 453/07 and the conditions
of this licence;
2 - 105
019-101 S Ili ecfiAb E3 August 20th, 2009
"licence" means this municipal drinking water licence for the municipal drinking water
system identified in Schedule A of this licence;
"operational plan" means an operational plan developed in accordance with the
Director's Directions — Minimum Requirements for Operational Plans made under the
authority of subsection 15(1)of the SDWA;
"owner" means the owner of the drinking water system as identified in Schedule A of this
licence;
"point of impingement" means any point in the natural environment that is not on the
same property as the source of the contaminant and as defined by section 2 of O. Reg.
419/05;
"point of impingement limit" means the appropriate standard from Schedule 1, 2 or 3 of
O. Reg. 419/05 and if a standard is not provided for a compound of concern, the
appropriate criteria listed in the Ministry of the Environment publication titled "Summary of
Standards and Guidelines to support Ontario Regulation 419: Air Pollution — Local Air
Quality(including Schedule 6 of O. Reg. 419 on Upper Risk Thresholds)", dated February
2008, as amended;
"procedure document" means the Ministry of the Environment procedure titled
"Procedure for Preparing an Emission Summary and Dispersion Modelling Report" dated
July 2005, as amended;
"Professional Engineer" means a Professional Engineer who has been licenced to
practice in the Province of Ontario;
"provincial officer" means a provincial officer appointed pursuant to section 8 of the
SDWA;
"publication NPC-205" means the Ministry of the Environment publication titled "Sound
Level Limits for Stationary Sources in Class 1 &2 Areas (Urban)" dated October 1995, as
amended;
"publication NPC-207" means the Ministry of the Environment draft technical publication
titled "Impulse Vibration in Residential Buildings" dated November 1983, supplementing
the Ministry of the Environment "Model Municipal Noise Control By-law, Final Report"
dated August 1978;
"publication NPC-232" means the Ministry of the Environment publication titled "Sound
Level Limits for Stationary Sources in Class 3 Areas (Rural)" dated October 1995, as
amended;
"SDWA" means the Safe Drinking Water Act, 2002, S.O. 2002, c. 32;
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019-101 S Ili ecfiAb E3 August 20th, 2009
"sensitive populations" means any one or a combination of the following locations
where the health effects of nitrogen oxides emissions from emergency generator(s) shall
be considered using the point of impingement limit instead of the Ministry of the
Environment screening level for emergency generator(s):
(a) health care units (e.g., hospitals and nursing homes),
(b) primary/junior public schools,
(c) day-care facilities, and
(d) playgrounds;
II °II °IIII iiii III: iiii IIII �.
2.1 In addition to any other requirements, the drinking water system identified above shall be
established, altered and operated in accordance with the conditions of the drinking water
works permit and this licence.
I liite in ce IIE: IIp iiii it
3.1 This licence expires on the date identified as the licence expiry date in Schedule A of this
licence.
4 0 I,Jteince II Rine a IIII
4.1 Any application to renew this licence shall be made on or before the date identified as the
application for licence renewal date set out in Schedule A of this licence.
5 0 Coiirrqpdhiaince
5.1 The owner and operating authority shall ensure that any person authorized to carry out
work on or to operate any aspect of the drinking water system has been informed of the
SDWA, all applicable regulations made in accordance with that act, the drinking water
works permit and this licence and shall take all reasonable measures to ensure any such
person complies with the same.
6 0 I liite in ce a incl Dirihndkliiing Water Works IIrle iriu r iiii't � iiii IIII II�:�iiii IIII i�'.
6.1 At least one copy of this licence and the drinking water works permit shall be stored in
such a manner that they are readily viewable by all persons involved in the operation of
the drinking water system.
rle i°iu r iiii't To Take Water (Nat II��°II��°IIII iiii II�:�IIII
8 0 in a u in c liiia IIII IIPIIII a in
8.1 The owner of the drinking water system, by the later of July 1, 2010 and the date that is
six months after the date the first licence for the system is issued, shall prepare and
approve financial plans for the system that satisfy the requirements prescribed under
section 3 of O. Reg. 453/07.
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019-101 S Ili ecfiAb E'l August 20th, 2009
8.2 The owner of the drinking water system shall ensure that every financial plan prepared in
accordance with subsections 2 (1) and 3 (1)of O. Reg. 453/07 contains on the front page
of the financial plan, the appropriate financial plan number as set out in Schedule A of
this licence.
9.1 Where there is a conflict between the provisions of this licence and any other document,
the following hierarchy shall be used to determine the provision that takes precedence:
9.1.1 The SDWA;
9.1.2 A condition imposed in this licence that explicitly overrides a prescribed
regulatory requirement;
9.1.3 A condition imposed in the drinking water works permit that explicitly overrides a
prescribed regulatory requirement;
9.1.4 Any regulation made under the SDWA;
9.1.5 Any provision of this licence that does not explicitly override a prescribed
regulatory requirement;
9.1.6 Any provision of the drinking water works permit that does not explicitly override
a prescribed regulatory requirement;
9.1.7 Any application documents listed in this licence, or the drinking water works
permit from the most recent to the earliest; and
9.1.8 All other documents listed in this licence, or the drinking water works permit from
the most recent to the earliest.
9.2 If any requirement of this licence or the drinking water works permit is found to be invalid
by a court of competent jurisdiction, the remaining requirements of this licence and the
drinking water works permit shall continue to apply.
9.3 The issuance of and compliance with the conditions of this licence and the drinking water
works permit does not:
9.3.1 Relieve any person of any obligation to comply with any provision of any
applicable statute, regulation or other legal requirement, including the
Environmental Assessment Act, R.S.O. 1990, c. E.18; and
9.3.2 Limit in any way the authority of the appointed Directors and provincial officers of
the Ministry of the Environment to require certain steps be taken or to require the
owner to furnish any further information related to compliance with the conditions
of this licence or the drinking waterworks permit.
9.4 For greater certainty, nothing in this licence or the drinking water works permit shall be
read to provide relief from regulatory requirements in accordance with section 46 of the
SDWA, except as expressly provided in the licence or the drinking waterworks permit.
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019-101 S Ili ecfiAb E3 August 20th, 2009
10 0 Adverse ElEffects
10.1 Nothing in this licence or the drinking water works permit shall be read as to permit:
10.1.1 The discharge of a contaminant into the natural environment that causes or is
likely to cause an adverse effect; or
10.1.2 The discharge of any material of any kind into or in any waters or on any shore or
bank thereof or into or in any place that may impair the quality of the water of any
waters.
10.2 All reasonable steps shall be taken to minimize and ameliorate any adverse effect on the
natural environment or impairment of the quality of water of any waters resulting from the
operation of the drinking water system including such accelerated or additional
monitoring as may be necessary to determine the nature and extent of the effect or
impairment.
10.3 Fulfillment of one or more conditions imposed by this licence or the drinking water works
permit does not eliminate the requirement to fulfill any other condition of this licence or
the drinking waterworks permit.
11
Change of IIner or Qpeiralihng Aullhoirii ly
11.1 This licence is not transferable without the prior written consent of the Director.
11.2 The owner shall notify the Director in writing of a change of any operating authority
identified in Schedule A of this licence.
12 0 to II[:w IIrlIrO liiklecl
12.1 Any information requested by a Director or a provincial officer concerning the drinking
water system and its operation, including but not limited to any records required to be
kept by this licence or the drinking water works permit, shall be provided upon request.
13 0 Records Releinrlibin
13.1 Except as otherwise required in this licence or the drinking water works permit, any
records required by or created in accordance with this licence or the drinking water works
permit, other than the records specifically subject to the records retention requirements of
section 12 of O. Reg. 170/03, shall be retained for at least 5 years and made available for
inspection by a provincial officer, upon request.
14 0 GIheiir iiii a IIII s a incl II ateir°iii4III
14.1 All chemicals and materials used in the alteration or operation of the drinking water
system that come into contact with water within the system shall meet all applicable
standards set by both the American Water Works Association ("AWWA") and the
American National Standards Institute ("ANSI") safety criteria standards NSF/60 and
NSF/61.
0440C.'11 N 1 0 Dis I `II1I,.1 I I(:.DIN 7
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019-101 S Ili ecfiAb E3 August 20th, 2009
14.2 The most current chemical and material product registration documentation from a testing
institution accredited by either the Standards Council of Canada or by the American
National Standards Institution ("ANSI") shall be available at all times for each chemical
and material used in the operation of the drinking water system that comes into contact
with water within the system.
14.3 Conditions 14.1 and 14.2 do not apply in the case of the following:
14.3.1 Water pipe and pipe fittings meeting AWWA specifications made from ductile
iron, cast iron, PVC, fibre and/or steel wire reinforced cement pipe or high density
polyethylene (HDPE);
14.3.2 Articles made from stainless steel, glass, HDPE or Teflon®;
14.3.3 Cement mortar for watermain lining and for water contacting surfaces of concrete
structures made from washed aggregates and Portland cement;
14.3.4 Food grade oils and lubricants; or
14.3.5 Any particular chemical or material where the owner has written documentation
signed by the Director that indicates that the Ministry of the Environment is
satisfied that the chemical or material is acceptable for use within the drinking
water system and the chemical or material is only used as permitted by the
documentation.
15.1 All drawings and diagrams in the possession of the owner that show any treatment
subsystem as constructed shall be retained by the owner unless the drawings and
diagrams are replaced by a revised or updated version showing the subsystem as
constructed subsequent to the alteration.
15.2 Any alteration to any treatment subsystem shall be incorporated into process flow
diagrams, process and instrumentation diagrams, and record drawings and diagrams
within one year of the substantial completion of the alteration.
15.3 Process flow diagrams and process and instrumentation diagrams for any treatment
subsystem shall be kept in a place, or made available in such a manner, that they may be
readily viewed by all persons responsible for all or part of the operation of the drinking
water system.
16 0 QIpeI aliiii in s a incl II I iiiiinrt yin in ce II a IIno4III
16.1 An up-to-date operations and maintenance manual or manuals shall be maintained and
applicable parts of the manual or manuals shall be made available for reference by all
persons responsible for all or part of the operation or maintenance of the drinking water
system.
16.2 The operations and maintenance manual or manuals, shall include at a minimum:
16.2.1 The requirements of this licence and associated procedures;
O440(11 N 1 0 Dis I `II1I,.1 I IC)11 8
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019-101 S Ili ecfiAb IIE August 20th, 2009
16.2.2 The requirements of the drinking water works permit for the drinking water
system;
16.2.3 Procedures for monitoring and recording the in-process parameters necessary
for the control of any treatment subsystem and for assessing the performance of
the drinking water system;
16.2.4 Procedures for the operation and maintenance of monitoring equipment;
16.2.5 Contingency plans and procedures for the provision of adequate equipment and
material to deal with emergencies, upset conditions and equipment breakdown;
16.2.6 Procedures for dealing with complaints related to the drinking water system,
including the recording of the nature of the complaint and any investigation and
corrective action taken in respect of the complaint;
16.3 Procedures necessary for the operation and maintenance of any alterations to the
drinking water system shall be incorporated into the operations and maintenance manual
or manuals prior to those alterations coming into operation.
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Sdhedul rn-Specific Iii ii
System Owner The Corporation of the City of Kitchener,
Licence Number 019-101
Drinking Water System Name Kitchener Distribution System
Schedule C Issue Date August 20th, 2009
1 0 Acic iiii°!:liii in IIII S iu r IIp IIIIiiiiin , "Tes"liiiiu ug a incl II in iiii't i°iiii n
Ilr'lllllrflkulun
g Wateir IIHea tIli aind IICNoin-IlHea tIli IIR.eIated II P)airairneteir's
1.1 For a drinking water system or drinking water subsystem identified in column 1 of Tables
1 and 2 and in addition to any other sampling, testing and monitoring that may be
required, sampling, testing and monitoring shall be undertaken for a test parameter listed
in column 2 at the sampling frequency listed in column 3 and at the monitoring location
listed in column 4 of the same row.
Tat) e idirflkuling Wateir Hea tli R.eIated P)ararneters
Column 1 Column 2 Column 3 Column 4
Drinking Water System Test Parameter Sampling Frequency Monitoring Location
or Drinking Water
Subsystem Name
[Not Applicable] [Not Applicable] [Not Applicable] [Not Applicable]
Tat) e Ilr'mllrflkIlllln
a a'tellr oin- ea ft'i Re ated "aIlr'aIIr1ne'tellr's
Column 1 Column 2 Column 3 Column 4
Drinking Water System Test Parameter Sampling Frequency Monitoring Location
or Drinking Water
Subsystem Name
[Not Applicable] [Not Applicable] [Not Applicable] [Not Applicable]
Slmc iiibs II e diiii ecl
2.1 Not Applicable
10
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Sdhedule Conditions f I Relief li of °FIr rn Regulatory
II Requirennents I
System Owner The Corporation of the City of Kitchener,
Licence Number 019-101
Drinking Water System Name Kitchener Distribution System
Schedule D Issue Date August 20th, 2009
1 0 Lead Il RegiAA'toiry .dlllhie°
1.1 Any relief from regulatory requirements previously authorized by the Director in respect of
the drinking water system under section 38 of the SDWA in relation to the sampling,
testing or monitoring requirements contained in Schedule 15.1 of O. Reg. 170/03 shall
remain in force until such time as Schedule 15.1 of O. Reg. 170/03 is amended after
June 1, 2009.
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