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Home My WebLink AboutCAO-16-011 - April 2016 Business Plan Status Update REPORT TO: Finance & Corporate Services Committee DATE OF MEETING: June 13, 2016 SUBMITTED BY: Laurie Majcher, Manager Strategy & Business Planning, 519-741-2200 ext.7817 PREPARED BY: Laurie Majcher, Manager Strategy & Business Planning, 519-741-2200 ext.7817 WARD (S) INVOLVED: All Ward(s) DATE OF REPORT: June 1, 2016 REPORT NO.: CAO-16-011 SUBJECT:Business Plan Status Update – April 2016 __________________________________________________________________________________________ RECOMMENDATION: For Information BACKGROUND: On January 18, 2016, Council approved the City of Kitchener 2015-2018 Strategic Action Plan. The purpose of this plan is to ensure that strategy drives our business. Having staff commitment to integrate this work into the ongoing operation of the organization provides a management framework that creates clarity and focus for following through on the promises made to the community in the City’s strategic plan. Every action item on this list is designed to make progress on the priorities in the strategic plan and the community vision to build an innovative, caring and vibrant community. All of the action items from the Strategic Action Plan, including 112 projects and 32 ongoing initiatives have been incorporated into the 2016 corporate Business Plan. Accountability and resources have been assigned to carry out the plan, in accordance with the approved 2016 budget, and work is already underway on those actions targeted for 2016. The status of projects on the Business Plan is reported to Council three times per year, and progress for ongoing initiatives is reported annually at year-end. A general summary of the City’s progress is posted on the City’s Website, along with the details of key accomplishments and key planned events for each project. The intention of sharing this information regularly with council is to demonstrate full transparency and accountability on the commitments the organization has made to the public through the plan. The purpose of this report is to provide Council with the status of all active business plan projects as of April 30, 2016. The status updates will illustrate the degree to which the organization is making meaningful progress on strategic priorities and following through to completion on projects that are started, while delivering on the day-to-day needs of the community and responding to unanticipated demands along the way. *** This information is available in accessible formats upon request. *** Please call 519-741-2345 or TTY 1-866-969-9994 for assistance. IF1 - 1 REPORT: There are 86 projects on the City of Kitchener 2016 Business Plan that are planned to be active in 2016. Work is currently underway for 84 per cent (72) of those projects included in th the April 30 status update. Status will be reported for the remaining 14 projects in the first reporting period after they become active. Significant progress has already been made on a number of projects so far this year with the following notable achievements: Implement the e-Participation Strategy (OG6): The new e-Participation platform, Engage Kitchener, was acquired and implemented in partnership with the Region of Waterloo and area municipalities. Key internal users have been trained. The portal has been launched th with five public consultation initiatives on April 25. Neighbourhood Strategy (NB1): The public engagement kick-off event (Neighbourhood Party) attracted close to 400 people. The in-person and online public engagement questions and tools (street teams, focus groups and online survey) were finalized and launched. The online survey and an ideas forum for providing input have gone live on Engage Kitchener and community members are now able to sign up for street teams and focus groups. Comprehensive Zoning By-law Review (NB11): The following portions of the new by-law have been drafted and are ready for public/stakeholder review of the first draft: Downtown/Urban Growth Centre, Parking, Major Infrastructure & Utilities zones. Implement South Kitchener District Park Master Plan Phase 1 (NB19): A site plan application is in progress. A pre-consultation review of the project by the Site Plan Review Committee (SPRC) is complete. Technical planning and preliminary site design work as recommended by the SPRC pre-consultation is in progress, including functional servicing and grading design, traffic impact analysis, storm water management planning, environmental, archaeology and heritage assessments, site planning and future building facility preliminary design. LED Street Light Standard and Conversion Strategy (SE1): Council has approved the conversion of all streetlights within the City of Kitchener to LED technology. A narrowband adaptive control network was also approved. Corporate Technology Strategic Plan & Digital Strategy (CS11): The consultation phase of the project has been successfully completed. The strategy framework was finalized focusing on four key themes: connectivity, innovation, access to information, and digital inclusion. th SAP Customer Relationship & Billing (CS14): On April 4, the City successfully launched the new tax and utility billing system. One full utility billing cycle has been completed without any major problems reported by customers. In the coming months, the City will bill property taxes and will launch a self-service customer portal, which will allow customers to view bills online, access historical billing and utility usage and submit meter readings and customer service questions. IF1 - 2 th As of April 30, 96% of all active projects are on track to be completed by the planned end date and 36 projects are expected to be completed by the end of this year. It is important to keep in mind that at any point in time it is normal and expected that up to 30% of projects on the plan may run into unexpected or uncontrollable circumstances that prevent those projects from moving forward as planned.Since the consistent delivery of core service to the public is the number one priority for the organization, capacity is often redirected from projects to core service when unexpected vacancies occur for key positions or the workload associated with meeting the demand for service go beyond what was expected at the time the plan was approved. Due to vacancies in key staff positions in the Operations division and the Office of Community Gardens Program(NB3) the Mayor and Council, the end date for the has been , Council Engagement with Citizens (OG4) Public Interest in Hidden Valley delayedand Lands (NB5) continue to be on hold. The status of all three projects is expected to be “On Track” by the next reporting period. A full listing of all active projects on the 2016 Business Plan and their status as of April 30, 2016 can be found in Appendix A. ALIGNMENT WITH CITY OF KITCHENER STRATEGIC PLAN: The recommendation of this report supports the achievement of the city’s strategic vision through the delivery of core service. FINANCIAL IMPLICATIONS: None COMMUNITY ENGAGEMENT: INFORM – This report has been posted to the City’s website with the agenda in advance of the council / committee meeting. ACKNOWLEDGED BY: Jeff Willmer, Chief Administrative Officer IF1 - 3 IF1 - 4 IF1 - 5 IF1 - 6 IF1 - 7 IF1 - 8 IF1 - 9 IF1 - 10 IF1 - 11 IF1 - 12 IF1 - 13 IF1 - 14 IF1 - 15 IF1 - 16 IF1 - 17 IF1 - 18 IF1 - 19 IF1 - 20 IF1 - 21 IF1 - 22 IF1 - 23 IF1 - 24 IF1 - 25