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HomeMy WebLinkAboutCompass Kit - 2018-11-04Compass Kitchener Advisory Committee Agenda iif ,f fr,,,Nf,-,R Wednesday, November 7, 2018 Chief Administrator's Office 4:00 p.m. — 6:00 p.m. Kitchener City Hall Schmalz Room, 2nd Floor 200 King St.W. - 2nd Floor Kitchener ON N2G 4G7 Page 1 Chair: L. Collins Vice -Chair: J. Stephens -Wells Delegations • None Discussion Items 1. Review of Previous Minutes / Current Agenda (5 min) 2. New Strategic Plan - Update (15 min) 3. All Advisory Committees Meeting - Update (20 min) 4. 2018 Citizens Report Card (65 min) o Evaluation Criteria — 2015-2018 Activity o Going Forward — Brainstorming for new Strategic Plan 5. Next Committee Meeting — January 9, 2019 (5 min) 6. Other Business (5 min) Information Items • None Linda Korabo Committee Administrator Accessible formats and communication supports are available upon request. If you require assistance to take part in a city meeting or event, please call 519-741-2345 or TTY 1-866-969-9994. To: Compass Kitchener From: Karen Cooper, Manager of Strategic and Business Planning Date: November 1, 2018 Re: Agenda Overview Agenda Item 2 — New Strategic Plan Update I will provide a verbal update at our meeting. Agenda Item 3 — Advisory Committees Meeting I will provide a verbal update at our meeting Agenda Item 4: 2018 Citizen Report Card A draft report summarizing progress on implementing the 2015-2018 strategic plan is included as an attachment to the agenda. The report is intended to assist Compass Kitchener in completing the following 2017-2018 Compass Kitchener Work Program items: • Develop performance measures reflective of the community's goals and • Monitor the City's performance against goals included in the Strategic Plan • Prepare a 2018/End of Term Citizen Report Card The focus of our meeting will be to discuss the attached report and develop evaluation criteria/performance measures. Also attached is the community priorities report from 2015 to inform our discussion. DRAFT COMPASS KITCHENER STRATEGIC PLAN PROGRESS REPORT 2015-2018 1I Page Contents RECOMMENDATIONS TBD.............................................................................................................3 PART 1 INTRODUCTION.....................................................................................................................4 PART 2 PROGRESS BY STRATEGIC PLAN GOAL....................................................................................5 2.1 SUMMARY.......................................................................................................................................... 5 2.2 STATUS BY INDIVIDUAL STRATEGIC PLAN GOAL.......................................................................................... 6 2.3 YEAR-END REVIEW............................................................................................................................... 8 PART 3 BUSINESS PLANNING.............................................................................................................9 3.1 OVERVIEW.......................................................................................................................................... 9 3.2 BUSINESS PLAN PROJECT CATEGORIZATION............................................................................................. 10 3.3 PROGRESS BY TYPE OF BUSINESS PLAN PROJECT....................................................................................... 11 3.4 NEXT STEPS WITH BUSINESS PLANS....................................................................................................... 12 APPENDIX 1: STRATEGIC PRIORITIES STATUS 2015-2019..................................................................13 APPENDIX 2: FULL LIST OF 2018 PROJECTS BY CATEGORY................................................................23 21 Page^ Strategic Plan Progress Report 2015-2018 Recommendations TBD Part 1 Introduction Kitchener's Strategic Plan Vision is: Together we will build an innovative, caring and vibrant Kitchener. The Strategic Plan contains 5 goals — and under each goal are a number of objectives. The goals are: 1. Open Government 2. Strong and Resilient Economy 3. Safe and Thriving Neighbourhoods 4. Sustainable Environment & Infrastructure 5. Effective & Efficient City Services Part 2 Progress by Strategic Plan Goal 2.1 Summary As of August 2018, 115 projects have been completed in relation to the 2015-2018 strategic plan. The current status of projects from the 2015 — 2018 business plans are shown in Chart 2. Chart 2—Status ofProjects byStrategic Plan Goal Summary IIIIIOpen Government �Safe andThhvingNeighbourhoods IIIIHEffective and Efficient City Services Cancelled101 Furture Projectn 1 Not Started N12 Delayed 16 ". Strong and Resilient Economy 1111111 Sustainable Environment and Infrastructure In Progress UNA 55 Completed 115 0 20 40 60 80 100 120 140 5|Page 2.2 Status By Individual Strategic Plan Goal The current status viewed by each goal is shown in the following charts. Chart 3: Open Government Status of Projects Cancelled 1 Feature Project Q Not Started 1 Delayed 1 In Progress Completed U 2 4 6 Chart 4: Strong and Resilient Economy Status of Projects Strong esiiie 8 d 10 12 14 16 Cancelled 1111M 2 Feature Project Q Not Started p Delayed p In Progress 7 Completed 15 U z 4 6 d 10 12 14 16 Chart 5: Safe and Thriving Neighbourhoods Status of Projects Safe and Thriving Neu r s Cancelled 2 Feature Project 3 Not Started 6 Delayed 5 In Progress 16 Completed 22 U 5 10 15 20 2 Chart 6: Sustainable Environment and Infrastructure Status of Projects Sustainable Eur Infrastructure Cancelled IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 1 Future Project 0 Not Started I Illllllllllllllllllllllllllllllllllllllllllllllllllllll 2 Delayed I IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIlIIl111111111111111111111111111111111111111111111111111UIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 5 In Progress I Illlllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll 6 Completed IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII 6 U 1 2 3 4 5 6 7 Chart 7: Effective and Effcient City Service Status of Projects Effective and ffic i Services Cancelled 1111jil 4 Feature Project SII 1 Not Started 111jil 3 Delayed 111111jil 5 In Progress 18 Completed 57 U 10 20 30 40 50 60 Appendix 1 contains a listing of the status of business projects by the Strategic Priorities under each of the Strategic Plan Goals from 2015 to 2019. 71Pag.^ 2.3 Year -End Review Over the course of January 2015 until August 2018, 115 projects were completed, 60 projects were delayed and 10 were cancelled. An overview of all projects and their year end status from 2015-2018 is shown below. Chart 8: Year End Review YEAR END RE SIE 011.8 11111111 011.7 1111111 011.6 1110 2011.5 0 C AN c r L L E �\�0�\�\1�/%%I 4__ IF Ey "r Ey IR IE P IR O J IE c "r 0 0 0 NOT STARTED 0 0 0 12 DELAYED IIII.�1 Part 3 Business Planning 3.1 Overview The Business Planning process provides visibility to Council and the public into the progress the City of Kitchener is making towards its strategic priorities on an annual basis. The business planning program manages and supports the development of an integrated corporate business plan to guide the medium-term course of the corporation. The process involves developing, communicating and facilitating a process to engage council, the corporate leadership team, management and staff in establishing operational priorities that are: • driven by the strategic plan priorities • responsive to the expectations of the community • achievable • financially sustainable into the future Status updates, on the projects included in the business plan, are provided three times a year to Council and the public. Chart 9: Business Planning Timeline Compass (Kitchener begins Citizen (Report Card process* 2) Staff prepare draft business plan, informed by City of Kitchener Strategic Plan and Community (Priorities 4) Connection to budget established Compass Kitchener finalizes Citizen Report Card for presentation to Council 1) CLT Direction on key priorities and goals 3) Collaboration on key priorities with Council *The Citizen Report Card evaluates the City's progress on the previous business plan 5) Final corporate business plan presented to Council Beginning in 2015, the City developed a performance measurement framework where high level summary results would be included in the core service profiles, giving Council and the public a convenient way to monitor the work of the organization and help develop a better understanding of the relationship between resource allocations, core service activities and the results that can be achieved. Measures were introduced in a phased in approach and the implementation of the framework will be completed in the next two years. In 2016, ongoing initiatives were added to the plan, providing a view into key programs and updates on progress were done annually. The 2018 business plan was focused on following through with current commitments as it is the final year of the 2015-2018 strategic plan. 3.2 Business Plan Project Categorization As part of this analysis, project categories were created and all projects were reviewed by business planning staff to determine which one they best aligned with. These categories may be revised or refined and projects moved around as further engagement is done with council, directors and other internal/external stakeholders as will be defined in the full analysis. A breakdown of how the categories comprise the 2018 business plan is provided in Chart 10. Chart 10 — 2018 Categorization of Business Plan Projects 2018 IBUSh ess Nan Projects The four broad categories are explained below. Strategic items are clearly and directly connected to the strategic goals and priorities that were informed by Compass Kitchener's Community Priorities, the Environics survey and community engagement results. These projects have been identified as those that would directly aid the City in achieving the 2015-2018 Strategic Plan. There are 12 strategic plan projects in the current business plan as follows: Open Government • OG10 Participatory Budgeting • OG24 Municipal Response to the Truth and Reconciliation Calls to Action Strong and Resilient Economy • EC11 Intergovernmental Relations — Passenger Rail Safe and Thriving Neighbourhoods • NB13 Sustainable Development Feasibility Study • NB18 Complete Streets Policy • NB27 Growth Management Strategy Review • NB32 PARTS Fairway Station Area Plan • NB33 PARTS Block Line Station Area Plan Sustainable Environment and Infrastructure • SE04 Corporate Climate Action Plan • SE12 Update the Cycling Master Plan • SE15 Intergovernmental Relations — Municipal Infrastructure Funding Effective and Efficient City Services • CS09 Long -Term Financial Plan Business Plan projects include council priorities, items of high public/advisory committee interest, key service improvements, and key ward projects. Examples include: • CS43 Development of Core Service Performance Measures • NB30 Lower Doon Land Use Review Business Plan — Ongoing items are core service programs that may be connected to strategic/community priorities and/or are of high interest to council and the public. Examples include: Implementation of master plans • Development of Details Asset Management Plans (Asset Management Plans for Golf, Cemeteries, Parking Enterprise, Stormwater, Facilities) Implementation of city-wide strategies • Implementation of the Neighbourhood Strategy (includes projects: Snow -Angel Program, Neighbourhood Places Programs, More Neighbourhood Events etc.) • Age -Friendly Kitchener Core Service items are regular departmental work. Examples include: • Purchasing Procedures to Support New By -Law, Parking Payment Technologies, Advance the Customer Relationship Management Software, Server Systems Failover Capability, Electronic Agenda Management etc. A full list of all 2018 projects and their assigned category can be found in Appendix 2. 3.3 Progress by Type of Business Plan Project Chart 11 provides an overview of progress to date in each category from 2015 to 2018. Chart 11: Projects Completed as Planned by Business Plan Category Projects Completed as Planned by Business Plan Category Stmt gic BLIS Han Project bo Core Service 7% 79% 67% 7/ n 68% 60% 43% 0% 0 0 �1101111�11ti1V111 2015 2016 2017 2018 111 Page Summary of progress on 2018 strategic projects: • Participatory Budgeting - As part of the participatory budgeting project, the city has been partnering with researchers from the University of Waterloo to involve residents in updating two parks. In this pilot project, the city had identified a budget to invest in two neighbourhood parks — one urban (Sandhills Park) and one suburban (Elmsdale Park). Participatory budgeting lets the public decide how funds for a particular project should be spent. In this case, residents lead the way in terms of vision, ideas and decision making for the park upgrades and staff provides support and advice throughout the process. It gives residents say in shaping their neighbourhood. • Corporate Climate Action Plan - Phase 1 and 2 of the Federation of Canadian Municipalities Partner's for Climate Protection program are complete, including setting a greenhouse gas reduction target. The Corporate Climate Action Plan (currently in development) will guide the process of our commitment to greenhouse gas reduction target through strategies, actions and milestones to achieve our goals through conservation, efficiency and innovation measures within our buildings, fleet and business travel, street lighting and waste practices as well as climate adaptation. • Sustainable Development Feasibility Study — this project is on track to be completed by the end of the year. Case study sites are underway and a draft report is planned to be prepared in September/October. • Truth and Reconciliation Response - A scoping report is currently being prepared for council consideration regarding the 2015 Truth and Reconciliation Commissions Final Report, including its Call to Action. Staff are continuing outreach and coordinating with other municipalities on this project. • Cycling Master Plan - The cycling master plan, which will also include trails, engagement for the update has begun (workshop on wheels) and continued consultation is anticipated throughout the fall. While steps have been taken to move the strategic projects forward as noted above, progress in some have been slower than planned with some end dates being delayed. Resourcing constraints have also been an issue in some projects which has resulted in less than anticipated progress. 3.4 Next Steps with Business Plans In the future, staff will be focusing on a better alignment of the strategic, business planning and budget processes. The strategic plan should be the guiding document for the City and the business plan items would provide direction on how the organization implements and achieves the goals within the strategic plan. As the delivery of core services is the primary focus for the city, it is important that the public understand these and see the relationship between the budget and what can be accomplished. Staff will work over the next year, engaging council, Compass Kitchener and internal staff, on a more in depth analysis to improve the business planning framework and provide clear direction and focus in future business plans. 121 Page Appendix 1: Strategic Priorities Status 2015-2019 1.1 Provide public access to all city records, information and data unless there are privacy, security or legal reasons not to do so, developing partnerships to promote the use of data for economic, social and environmental community benefits. ca.. n..a,. C.. ,J n..a,. !`......,...a C'-. .- OG02 ' . ..- 0002 Open Data Portal Launch and Data Set Automation 2014 2016 Completed 2016 0005 Open By Default Strategy Implementation 2015 2017 Completed 2017 1.2 Strengthen communication on issues of interest to the public and proactively publish related documents in an accessible format to give citizens the information they need to understand the city's plans, priorities and the rationale for key decisions. 1.3 Create more opportunities for citizen dialogue on community issues and introduce new ways for people to get involved in decisions that affect them. Start Date End Date Current Status 0003 Accurate Communication of Plans for Future Development 2015 2016 Completed 2016 OG18 Review and Update Corporate Digital Media Strategy 2017 2017 Completed 2017 OG11 Citizen's Dashboard 2017 n/aCLL 0006 1.3 Create more opportunities for citizen dialogue on community issues and introduce new ways for people to get involved in decisions that affect them. 1.4 Introduce more convenient and effective channels for citizens to access city information and services. OG Implementation of 2015 AODA Standard Requirements OG Neighbourhood Association Online Registration (Phase 4) Start Date End Date Start Date End Date Current Status OG Youth Engagement Audit 2015 2015 Completed 2015 0004 Council Engagement with Citizens 2015 2016 Completed 2016 0006 Implement the e -Participation Strategy 2015 2016 Completed 2016 0009 Corporate -Wide Community Engagement Review 2016 2017 Completed 2017 OG15 Community Engagement Policy 2017 2018 Completed 2018 OG16 Community Engagement Plans, Tools and Resources 2017 2018 In Progress OG20 Parks, Playgrounds and Trails Community Engagement Review 2018 2018 In Progress OG10 Participatory Budgeting 2016 2019 In Progress OG24 Municipal Response to the Truth and Reconciliation Commission 2018 2019 In Progress Calls to Action OG17 Community Engagement Training 2018 2019 NotStarted 1.4 Introduce more convenient and effective channels for citizens to access city information and services. OG Implementation of 2015 AODA Standard Requirements OG Neighbourhood Association Online Registration (Phase 4) Start Date End Date Current Status 2015 2015 Completed 2015 2013 2015 Completed 2015 131 Page^ 1.4 Introduce more convenient and effective channels for citizens to access city information and services. Start Date End Date Current Status EC Start Date End Date Current Status 0001 External Website Review 2015 2016 Completed 2016 0007 Customer Service Strategy - Phase 3 2014 2017 Completed 2017 OG21 E -Services Strategy Engagement and Refreshed Roadmap 2018 2019 In Progress OG22 Advance CRM Technology 2018 2019 In Progress 0008 E -Tendering 2016 2018 Delayed 1.5 Strengthen a culture within the organization that puts citizens first and improves the quality of the customer service experience. 2016 2019 Delayed EC09 Start Date End Date Current Status OG Customer Service Strategy Implementation at the Aud/Arenas 2014 2015 Completed 2015 OG13 Enhance Customer Experience at the Aud & Arenas 2016 2016 Completed 2016 OG12 Customer Service Review 2017 2019 In Progress OG23 Close the Loop with Citizens 2018 2019 In Progress 2.1 Foster a business environment that stimulates innovation and job creation, helping startup entrepreneurs establish and grow their business. 2.2 Support the attraction, retention and development of existing and new industries within the regional economy, working in collaboration with the economic development corporation for Waterloo Region. Start Date Start Date End Date Current Status EC Kitchener Economic Development Strategy 2015 2015 Completed 2015 EC20 Creative Hub 2016 2016 Completed 2016 EC07 Broadband & Fibre Optic Infrastructure 2016 2018 In Progress EC24 Make It Start - Creative Hub at 44 Gaukel Street 2018 2019 In Progress EC25 Make It Start - Digital Training for Entrepreneurs 2018 2019 In Progress EC08 Make it Start - Advanced Manufacturing Incubator 2016 2019 Delayed EC09 Develop a Kitchener Brand Strategy 2017 n/aCLL 2.2 Support the attraction, retention and development of existing and new industries within the regional economy, working in collaboration with the economic development corporation for Waterloo Region. 141 Page^ Start Date End Date Current Status EC Waterloo Region Economic Development Corporation (WREDC) 2015 2015 Completed 2015 EC Regional Economic Development Strategy 2014 2015 Completed 2015 EC FCM - Municipal Partners for Economic Development (MPED) 2011 2015 Completed 2015 141 Page^ 2.4 Develop and nurture a high quality of life and a powerful identity for the City of Kitchener to attract investment and a talented creative workforce. 2.5 Facilitate the ongoing development of Downtown Kitchener as the heart of the city. ca. — n..a,. C..,J n..a,. !`. .....,..,.a ca..a..,. ECO2 Kitchener Market Strategic Plan Start Date End Date Current Status EC Centre In The Square 2014 2015 Completed 2015 EC Wi-Fi Rollout - Phase 2 Sites 2014 2015 Completed 2015 EC06 Canada 150 Wi-Fi Expansion 2016 2017 Completed 2017 EC22 Creative Hub Implementation: RFP Process 2017 2017 Completed 2017 EC05 Sport Tourism 2016 2017 Completed 2017 EC23 Make It Grow - Music and Film Industry Office 2018 2019 In Progress EC01 Arts & Culture Strategy 2014 n/aCANCELLED In Progress 2.5 Facilitate the ongoing development of Downtown Kitchener as the heart of the city. ca. — n..a,. C..,J n..a,. !`. .....,..,.a ca..a..,. ECO2 Kitchener Market Strategic Plan 2014 2016 Completed 2016 EC03 City Hall Outdoor Spaces Master Plan 2015 2016 Completed 2016 EC10 Update the Downtown Kitchener Action Plan 2017 2017 Completed 2017 EC19 Kitchener Market Strategy Implementation Plan 2016 2017 Completed 2017 EC21 City Hall Outdoor Spaces Implementation Plan 2017 2017 Completed 2017 EC04 Make It Vibrant - Special Events and Urban Experience Strategy 2015 2019 In Progress EC26 Make It Urban - Upper Level Market Transformation 2018 2019 In Progress EC28 City Hall Outdoor Spaces Detailed Design 2018 2019 In Progress 3.1 Give citizens the tools and opportunities to play an active leadership role in creating great neighbourhoods and fostering a stronger sense of community belonging. ca. — n..a,. NB01 Neighbourhood Strategy 2014 2017 NB15 Neighbourhood Development Office 2016 2017 NB48 Snow Angel Program 2018 2019 NB47 Neighbourhood Places Program — Resident Led Public Art 2018 2019 151 Page^ 3.2 Create safer streets in our neighbourhoods through new approaches to traffic calming. Start Date End Date Current Status NB Pro -active Traffic Calming Design Features in New Developments 2015 2015 Completed 2015 NB40 School Zone Speed Reduction 2016 2016 Completed 2016 NB06 Development of Alternative (low cost) Traffic Calming Options 2015 2017 Completed 2017 NB34 Community Traffic Safety Advisory Committee 2018 2019 In Progress NB46 Automated Speed Camera Program for Traffic Calming 2018 2019 In Progress 3.3 Manage growth, curb urban sprawl, and foster more mixed-use development, ensuring new development is integrated with the diversity and character of the surrounding community. Start Date End Date Current Status NB Kitchener Growth Management Plan 2015-2017 2015 2015 Completed 2015 NB Cultural Heritage Landscape Study 2014 2015 Completed 2015 NB02 Central Stations RT Station Area Plan 2014 2016 Completed 2016 NB07 Residential Intensification in Established Neighbourhoods Study 2015 2017 Completed 2017 NB08 PARTS Midtown RT Station Area Plan 2015 2017 Completed 2017 NB09 PARTS Rockway RT Station Area Plan 2015 2017 Completed 2017 NB20 Community Energy Investment Strategy 2016 2018 Completed 2018 NB13 Sustainable Development Feasibility Study 2016 2018 In Progress NB11 Comprehensive Zoning By-law Review 2013 2019 In Progress NB12 Make it Urban - Rockway Centre Partnership Development 2014 2019 In Progress NB21 Hidden Valley Land Use Study 2016 2019 In Progress NB26 Urban Design Manual 2017 2019 In Progress NB27 Growth Management Strategy Review 2018 2019 In Progress NB30 Lower Doon Land Use Review 2018 2019 In Progress NB31 Homer Watson/Conestoga College City Node Master Plan 2018 2019 In Progress NB18 Complete Streets Policy 2017 2018 Delayed NB43 Heritage Best Practices Implementation 2017 2018 Delayed NB36 Incentives for Design/Architectural Innovation and Excellence 2019 2019 Future Project NB32 PARTS Fairway Station Area Plan 2019 2020 Future Project NB33 PARTS Block Line Station Area Plan 2019 2020 Future Project NB22 Cultural Heritage Landscape Strategy Phase 2 2016 n/aCLL 161 Page^ 3.4 Facilitate and promote housing developments that provide options for a diversity of lifestyles and household types. 171 Page^ Start Date End Date Current Status NB Development Incentives for Affordable Housing - Phase 1 2015 2015 Completed 2015 NB16 Development Incentives for Affordable Housing - Phase 2 2016 2017 Completed 2017 3.5 Continue to encourage active participation in existing recreational facilities while moving forward with the provision of new recreational opportunities in underserved areas of the city. Start Date End Date Current Status NB Jack Couch Ball Park Review 2013 2015 Completed 2015 NB35 Community Centre Facility Needs Review 2018 2019 Completed 2018 NB10 Upper Canada District Park Master Plan - Priority 1 2016 2018 In Progress NB17 Doon Pioneer Park Skate Park 2016 2019 In Progress NB42 Doon Pioneer Park Community Centre Expansion - Design & 2017 2019 In Progress Construction NB44 Community Centre Audit Implementation 2017 2019 In Progress NB19 Implementation of the South Kitchener District Park Master Plan 2016 2018 Delayed Phase 1 NB04 Grand River Park - Phase 1 2015 2018 Delayed NB29 Business Case for Mill Courtland Community Centre Expansion 2018 2019 NotStarted NB49 South-West End Community Centre Business Case 2018 2019 NotStarted NB05 Public Interest In Hidden Valley 2015 n/aCLL 3.6 Provide opportunities and support for citizens to lead the way in creating active and vibrant public places that promote people's health, happiness and well-being by capitalizing on local community assets such as community centres, pools, arenas, libraries, parks, trails and other public spaces. Start Date End Date Current Status NB03 Community Gardens Program 2015 2017 Completed 2017 NB14 Huron Woods Community Centre Partnership 2016 2017 Completed 2017 NB24 Neighbourhood Markets 2017 2017 Completed 2017 NB41 Bee City Canada Initiative 2017 2017 Completed 2017 NB52 More Neighbourhood Events 2018 2018 Completed 2018 NB53 Boulevard Beautification Guidelines 2018 2018 Completed 2018 NB50 Neighbourhood Places Program — Neighbourhood Greening 2018 2018 In Progress NB51 Neighbourhood Places Program — Public Seating Program 2018 2018 Delayed NB54 Event -in -a -Trailer 2018 2019 NotStarted NB55 Neighbourhood Use of Schools and Faith Based Facilities 2018 2019 NotStarted NB56 Reduce Municipal Barriers — Review Permitted Uses in Parks 2018 2019 NotStarted 171 Page^ 4.1 Manage and enhance the urban forest so that it will continue to make a long-term contribution to the livability of Kitchener. 4.3 Reduce greenhouse emissions and energy consumption in all areas of city operations. Start Date Start Date End Date Current Status SE06 Sustainable Urban Forest Management Program 2015 2018 Delayed SE10 Community -Wide Tree Planting & Donation Program 2018 2018 Delayed SE Initiate Development of the Sustainable Urban Forest Program 2015 2017 CANCELLED 4.2 Develop measures to manage stormwater and improve water quality in the city's watershed. Iron Horse Trail Improvement Strategy - Central Section 2016 Start Date End Date Current Status SE02 Stormwater Master Plan 2014 2016 Completed 2016 SE05 Low Impact Development Design Guidelines - Stormwater Utility 2016 2018 Delayed 4.3 Reduce greenhouse emissions and energy consumption in all areas of city operations. 4.4 Develop a network of safe, comfortable and linked pedestrian and cycling facilities and improve year-round maintenance on priority routes. Start Date End Date Current Status SE01 LED Street Light Standard and Conversion 2013 2016 Completed 2016 SE09 Implementation of the LED Street Light Conversion 2016 2018 Completed 2017 SE04 Corporate Climate Action Plan 2015 2018 In Progress 4.4 Develop a network of safe, comfortable and linked pedestrian and cycling facilities and improve year-round maintenance on priority routes. 4.5 Strengthen the capability and capacity within the organization to manage all of the city's assets so that they are affordable, dependable and sustainable in the long-term. C­­n..a,. C.. ,J n..a,. !`......,...a ca..a. SE03 Centre In The Square Lifecycle Asset Management Plan SE26 Asset Management Plans for Parking Enterprise SE25 Asset Management Plans for Golf SE27 Asset Management Plan for Storm Water SE24 Asset Management Plans for Cemeteries 2016 2016 Start Date End Date Current Status SE Sidewalk Infill Policy 2014 2015 Completed 2015 SE Year-round Management & Maintenance of Trails and 2015 2015 Completed 2015 Wa I kways SE07 Iron Horse Trail Improvement Strategy - Central Section 2016 2018 In Progress SE12 Update the Cycling Master Plan 2018 2019 In Progress SE23 Iron Horse Trail Improvement Strategy - North and South 2018 2019 In Progress Section SE08 Year-round Maintenance of Trails and Pathways Around 2016 2018 Delayed Schools - Pilot SE11 Trail Maintenance Service Level Review 2018 2019 NotStarted 4.5 Strengthen the capability and capacity within the organization to manage all of the city's assets so that they are affordable, dependable and sustainable in the long-term. C­­n..a,. C.. ,J n..a,. !`......,...a ca..a. SE03 Centre In The Square Lifecycle Asset Management Plan SE26 Asset Management Plans for Parking Enterprise SE25 Asset Management Plans for Golf SE27 Asset Management Plan for Storm Water SE24 Asset Management Plans for Cemeteries 2016 2016 Completed 2016 2018 2018 In Progress 2018 2019 In Progress 2018 2019 In Progress 2018 2019 Not Started 5.1 Enhance and roll out plans for managing emergencies and business disruptions to protect lives and continue to deliver critical services to the community. CS Business Continuity Plan Implementation CS27 Fire IT Strategy CS06 Five -Year Fire Master Plan CS36 Server Systems Failover Capability Start Date End Date Current Status 2012 2015 Completed 2015 2016 2016 Completed 2016 2012 2017 Completed 2017 2016 2018 Completed 2018 5.2 Improve the design and delivery of city services so that they provide what citizens want in the most reliable, convenient and cost-efficient way. 191 Page^ Start Date End Date Current Status CS Implementation of the Mobile Strategy 2014 2015 Completed 2015 CS Leisure Facilities Master Plan Project Prioritization 2014 2015 Completed 2015 CS Electronic Plan Review - Building (Phase 3) 2014 2015 Completed 2015 CS Computerized Facility Booking Implementation — Golf 2014 2015 Completed 2015 CS By-law Public Awareness Campaign 2012 2015 Completed 2015 CS Golf Operations Operating Standards Review 2012 2015 Completed 2015 CS Telestaff 2013 2015 Completed 2015 CS Regional Radio System Upgrade 2015 2015 Completed 2015 CS Leisure Services Governance Review 2014 2015 Completed 2015 CS 2014 Municipal Election 2013 2015 Completed 2015 CS OmniRIM Major Version Upgrade 2014 2015 Completed 2015 CS Railway Crossing Agreements Research 2014 2015 Completed 2015 CS Snow Disposal Site 2012 2015 Completed 2015 CS Sign Reflectivity Study 2014 2015 Completed 2015 CS 2014 Next Generation 911 Rollout 2013 2015 Completed 2015 CS Ice Strategies for Inventory Replacement 2014 2015 Completed 2015 CS01 Intranet Review 2013 2016 Completed 2016 CS02 Strategic Business & Talent Attraction - Resource Model 2015 2016 Completed 2016 CS05 Williamsburg Phase II Expansion 2014 2016 Completed 2016 CS12 Records Retention Improvements 2011 2016 Completed 2016 CS14 SAP Customer Relationship & Billing 2014 2016 Completed 2016 CS21 Meter Inventory System Implementation 2015 2016 Completed 2016 CS23 CLASS Registration Software Replacement 2015 2016 Completed 2016 191 Page^ 5.2 Improve the design and delivery of city services so that they provide what citizens want in the most reliable, convenient and cost-efficient way. Start Date End Date Current Status CS28 Harmonized Sales Tax (HST) Review 2016 2016 Completed 2016 CS30 Snow Storage Disposal Facility - 1585 Battler Road 2016 2016 Completed 2016 CS32 Review of Animal Control Regulations - Keeping Chickens in 2016 2016 Completed 2016 Residential Areas CS11 Corporate Technology Strategic Plan & Digital Strategy 2015 2017 Completed 2017 CS15 Internal Order Process Improvement 2014 2017 Completed 2017 CS34 Payment Process Improvements and Electronic Funds Transfer 2016 2017 Completed 2017 (EFT) Payments CS52 Shopping Cart Management Plan Bylaw 2017 2017 Completed 2017 CS63 Narrowband Smart City/Internet of Things Network 2017 2017 Completed 2017 Development CS04 KMAC: Long -Term Planning for the Future 2014 2017 Completed 2017 CS07 Parking Business Plan Review 2014 2017 Completed 2017 CS10 Implement GHS Classification and Labelling of Chemicals 2015 2017 Completed 2017 CS16 Financial Reporting Improvement Project 2016 2017 Completed 2017 CS17 Purchasing Audit Action Plan and Implementation 2015 2017 Completed 2017 CS19 Electronic Document Management 2015 2017 Completed 2017 CS20 Property Standards Compliance Review and Proactive By-law 2014 2017 Completed 2017 Enforcement CS33 Kiwanis Park Pool Renovation 2016 2017 Completed 2017 CS35 Accounting Comprehensive Service Review Action Plan and 2016 2017 Completed 2017 Implementation CS53 Negotiation of Animal Control Services Contract 2017 2017 Completed 2017 CS57 Installation of Active Net Recreation Management Software 2017 2017 Completed 2017 CS58 Revenue Comprehensive Service Review Action Plan and 2017 2018 Completed 2018 Implementation CS03 Responsible Pet Ownership Strategy 2014 2018 In Progress CS18 Electronic Agenda Management 2015 2018 In Progress CS55 AMANDA 7 and Public Portal Review 2017 2018 In Progress CS56 Administrative Monetary Penalties Strategy (AMPS) 2017 2018 In Progress CS62 Development of Public Internet Access Standard 2017 2018 In Progress 201 Page^ 5.2 Improve the design and delivery of city services so that they provide what citizens want in the most reliable, convenient and cost-efficient way. 5.3 Provide citizens with competitive, rational and affordable taxation levels. Start Date Start Date End Date Current Status CS24 Regional Emergency Communications Centre 2014 2019 In Progress CS40 2018 Election 2017 2019 In Progress CS60 Utility Meter Mobile Workforce Management System (MWMS) 2017 2019 In Progress CS61 Replacement of Fire Department Dispatch System 2018 2019 In Progress CS64 Civic Innovation Lab at Communitech 2017 2019 In Progress CS65 Implementation of the Digital Kitchener Strategy 2017 2019 In Progress CS66 Leisure Facilities Master Plan 2018 2019 In Progress CS68 Electronic Records Management Strategy 2018 2019 In Progress CS69 Automation of Payment Processing 2018 2019 In Progress CS37 Online Business Licensing 2016 2018 Delayed CS54 Parking Payment Technologies 2017 2018 Delayed CS67 Direct Detect Business Case Analysis 2018 2018 Not Started CS42 Service Review of Maintenance Standards for Public Spaces 2018 2019 Not Started CS72 Sanitation Review — Phase 1 2018 2019 NotStarted CS EMS -TIF Rework 2015 CANCELLED CS Mobile Terminals 2015 2016 CANCELLED CS13 Contracts Process Review 2014 n/aCANCELLED 5.3 Provide citizens with competitive, rational and affordable taxation levels. 5.4 Ensure the responsible stewardship of public funds within a supportive policy framework. Start Date End Date Current Status CS Municipal Sponsorship Program 2014 2015 Completed 2015 CS26 Create an Office of Strategic Partnerships 2016 2016 Completed 2016 CS31 Comprehensive Review of Business Licensing 2016 2018 Completed 2018 5.4 Ensure the responsible stewardship of public funds within a supportive policy framework. 211 P a g e Start Date End Date Current Status CS Employee Loan Program Review 2015 2015 Completed 2015 CS Banking Services - Request For Proposals 2015 2015 Completed 2015 CS Financial Reporting Improvements - Caseware Implementation 2014 2015 Completed 2015 CS Review Allocation of Internal Overhead Costs 2014 2015 Completed 2015 211 P a g e 5.4 Ensure the responsible stewardship of public funds within a supportive policy framework. CS29 Purchasing Bylaw Revision 2016 2017 Completed 2017 CS22 Water & Sanitary - Review of Rate Structure 2015 2019 In Progress CS41 Development Charges Background Study (2019) 2018 2019 In Progress CS70 Streamline Procurement Processes Related to Payment 2018 2019 In Progress Processing CS09 Long Term Financial Plan 2015 2018 Delayed CS59 Parkland Dedication Policy Update 2017 2018 Delayed CS71 Purchasing Procedures to Support New By-law 2018 2018 Delayed CS38 Review of Comprehensive Reserve Fund Policy 2019 2019 Future Project CS Business Case for Building Standards Options 2015 2016 CANCELLED 5.5 Strengthen employee engagement, performance management and accountability for results across the organization. 221 Page^ Start Date End Date Current Status CS Workplace Accommodation Review 2015 2015 Completed 2015 CS 2015-2018 Kitchener Strategic Plan 2014 2015 Completed 2015 CS25 Implementation of the First Phase of the Corporate Talent 2014 2019 In Progress Strategy 221 Page^ Appendix 2: Full List of 2018 Projects by Category CS09 Long Term Financial Plan Strategic Intergovernmental Relations — Passenger EC11 Rail Strategic Sustainable Development Feasibility NB13 Study Strategic NB18 Complete Streets Policy Strategic NB27 Growth Management Strategy Review Strategic NB32 PARTS Fairway Station Area Plan Strategic NB33 PARTS Block Line Station Area Plan Strategic OG10 Participatory Budgeting Strategic Municipal Response to the Truth and OG24 Reconciliation Commission Calls to Strategic Action SE04 Corporate Climate Action Plan Strategic SE12 Update the Cycling Master Plan Strategic Intergovernmental Relations - Municipal SE15 Infrastructure Funding Strategic CS43 Development of Core Service Business Plan Project Performance Measures CS56 Administrative Monetary Penalties Business Plan Project Strategy (AMPS) CS61 Replacement of Fire Department Business Plan Project Dispatch System CS62 Development of Public Internet Access Business Plan Project Standard CS64 Civic Innovation Lab at Communitech Business Plan Project CS66 Leisure Facilities Master Plan Business Plan Project NB20 Community Energy Investment Strategy Business Plan Project NB29 Business Case for Mill Courtland Business Plan Project Community Centre Expansion NB30 Lower Doon Land Use Review Business Plan Project NB31 Homer Watson/Conestoga College City Business Plan Project Node Master Plan NB43 Heritage Best Practices Implementation Business Plan Project NB46 Automated Speed Camera Program for Business Plan Project Traffic Calming OG12 Customer Service Review Business Plan Project OG15 Community Engagement Policy Business Plan Project OG20 Parks, Playgrounds and Trails Community Business Plan Project Engagement Review SE05 Low Impact Development Design Business Plan Project Guidelines - Stormwater Utility SE06 Sustainable Urban Forest Management Business Plan Project Program 23Page Business Plan # Project Name Assigned Category Iron Horse Trail Improvement Strategy - SE07 Central Section Business Plan Project Year-round Maintenance of Trails and SE08 Pathways Around Schools - Pilot Business Plan Project Community -Wide Tree Planting & SE10 Business Plan Project Donation Program SE23 Iron Horse Trail Improvement Strategy - Business Plan Project North and South Section CS48 Management of the Employee Culture Business Plan - Ongoing Survey CS49 Implementation of People Plan Action Business Plan - Ongoing Items CS51 Implementation of Business Intelligence Business Plan - Ongoing Tools & Functionality CS65 Implementation of the Digital Kitchener Business Plan - Ongoing Strategy EC27 Implementation of the Make It Kitchener Business Plan - Ongoing Strategy Implementation of the Growth NB38 Business Plan - Ongoing Management Strategy Implementation of the Traffic Calming NB39 Business Plan - Ongoing Program NB57 Age Friendly Kitchener Implementation Business Plan - Ongoing SE13 Implementation of the Cycling Master Business Plan - Ongoing Plan SE14 Implementation of the Sidewalk Infill Business Plan - Ongoing Program SE16 Management of the Water Infrastructure Business Plan - Ongoing Program SE18 Development of Detailed Asset Business Plan - Ongoing Management Plans Implementation of the Energy SE21 Conservation Demand Management Business Plan - Ongoing Program CS03 Responsible Pet Ownership Strategy Core Service CS18 Electronic Agenda Management Core Service Water & Sanitary - Review of Rate CS22 Core Service Structure Regional Emergency Communications CS24 Core Service Centre Implementation of the First Phase of the CS25 Corporate Talent Strategy Core Service Comprehensive Review of Business CS31 Licensing Core Service CS36 Server Systems Failover Capability Core Service CS37 Online Business Licensing Core Service Review of Comprehensive Reserve Fund CS38 Policy Core Service 24 1 F a g e Business Plan # Proj ect N am e Assigned Category CS40 2018 Election Core Service Development Charges Background Study CS41 (2019) Core Service Service Review of Maintenance CS42 Core Service Standards for Public Spaces CS44 Smart Service Delivery Core Service Implementation of Emergency CS45 Management and Business Continuity Core Service Program Implementation of the Finance and CS46 Core Service Corporate Services (FCS) Service Strategy CS47 Internal Audit & Service Reviews Core Service Implementation of the Mobile CS50 Core Service Computing Strategy CS54 Parking Payment Technologies Core Service CS55 AMANDA 7 and Public Portal Review Core Service Revenue Comprehensive Service Review CS58 Action plan and implementation Core Service CS59 Parkland Dedication Policy Update Core Service Utility Meter Mobile Workforce CS60 Core Service Management System (MWMS) CS67 Direct Detect Business Case Analysis Core Service CS68 Electronic Records Management Strategy Core Service CS69 Automation of Payment Processing Core Service Streamline Procurement Processes CS70 Related to Payment Processing Core Service Purchasing Procedures to Support New CS71 Core Service By-law CS72 Sanitation Review— Phase 1 Core Service Make It Vibrant - Special Events and Core Service — part of Implement the Make EC04 Urban Experience Strategy It Kitchener Strategy EC07 Broadband & Fibre Optic Infrastructure Core Service — part of Implement the Digital Kitchener Strategy Make it Start - Advanced Manufacturing Core Service -part of Implement the Make EC08 Incubator It Kitchener Strategy Make it Spark - Federal and Provincial Core Service — part of Implement the Make EC12 Funding for the Arts It Kitchener Strategy Make It Grow - Music and Film Industry Core Service -part of Implement the Make EC23 Office It Kitchener Strategy Make It Start- Creative Hub at 44 Gaukel Core Service -part of Implement the Make EC24 Street It Kitchener Strategy Make It Start- Digital Training for Core Service -part of Implement the Make EC25 Entrepreneurs It Kitchener Strategy Make It Urban - Upper Level Market Core Service — part of Implement the Make EC26 Transformation It Kitchener Strategy EC28 City Hall Outdoor Spaces Detailed Design Core Service 251 Page Business Plan # Project Name Assigned Category NB04 Grand River Park - Phase 1 Core Service Upper Canada District Park Master Plan - NB10 Core Service Priority 1 NB11 Comprehensive Zoning By-law Review Core Service Make it Urban - Rockway Centre Core Service — part of Implement the Make NB12 Partnership Development It Kitchener Strategy NB17 Doon Pioneer Park Skate Park Core Service Implementation of the South Kitchener NB19 Core Service District Park Master Plan Phase 1 NB21 Hidden Valley Land Use Study Core Service NB26 Urban Design Manual Core Service Community Traffic Safety Advisory NB34 Core Service Committee NB35 Community Centre Facility Needs Review Core Service Incentives for Design/Architectural NB36 Innovation and Excellence Core Service Implementation of the Community NB37 Core Service Grants Program DoonPioneer Park Community Centre NB42 Core Service Expansion - Design & Construction Community Centre Audit NB44 Core Service Implementation Neighbourhood Places Program — Core Service — part of Implement the NB47 Resident Led Public Art Neighbourhood Strategy* NB48 Snow Angel Program Core Service — part of Implement the Neighbourhood Strategy* South-West End Community Centre NB49 Core Service Business Case Neighbourhood Places Program — Core Service -part of Implement the NB50 Neighbourhood Greening Program Neighbourhood Strategy* Neighbourhood Places Program — Public Core Service — part of Implement the NB51 Seating Program Neighbourhood Strategy* Core Service — part of Implement the NB52 More Neighbourhood Events Neighbourhood Strategy" NB53 Boulevard Beautification Guidelines Core Service NB54 Event -in -a -Trailer Core Service — part of Implement the Neighbourhood Strategy* Neighbourhood Use of Schools and Faith Core Service — part of Implement the NB55 Based Facilities Neighbourhood Strategy* Reduce Municipal Barriers — Review Core Service -part of Implement the NB56 Permitted Uses in Parks Neighbourhood Strategy* OG08 E -Tendering Core Service Publish Information About Council OG 14 Core Service Decisions and City Processes Community Engagement Plans, Tools and OG 16 Core Service Resources OG 17 Community Engagement Training Core Service 26Page Business Plan # Project Name Assigned Category Development of the Online Customer OG 19 Service Portal Core Service E -Services Strategy Engagement and OG21 Refreshed Roadmap Core Service Advance Customer Relationship OG22 Management (CRM) Technology Core Service OG23 Close the Loop with Citizens Core Service SE11 Trail Maintenance Service Level Review Core Service SE17 Development of Asset Data Systems Core Service Implementation of Emerald Ash Borer SE19 Core Service Management Program Development of Facility Asset SE20 Management Plans Core Service SE24 Asset Management Plans for Cemeteries Core Service SE25 Asset Management Plans for Golf Core Service Asset Management Plans for Parking SE26 Core Service Enterprise SE27 Asset Management Plan for Storm Water Core Service 271 Page p ED G Q O_ v+ f7 'O • v, v v, Q (D - 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