HomeMy WebLinkAboutINS-19-003 - Drinking Water Quality Management Standard (DWQMS) - Management Review Summary for 2018REPORT TO:Community & Infrastructure ServicesCommittee
DATE OF MEETING:February 25, 2019
SUBMITTED BY:Greg St. Louis, Director, Utilities 519-741-2600X4538
PREPARED BY:Angela Mick, Utilities Water Engineer 519-741-2600X4408
WARD (S) INVOLVED:All
DATE OF REPORT:February 5, 2019
REPORT NO.:INS-19-003
SUBJECT:Drinking Water Quality Management Standard (DWQMS):
Management Review Summary for 2018
__________________________________________________________________________________________
RECOMMENDATION: THAT the 2018 City of Kitchener Drinking Water Quality
Management Standard (DWQMS): Management Review Summary for 2018Report be
received for information.
EXECUTIVE SUMMARY:
The purpose of this report is to inform Council as the decision-making authority about the status
of the drinking water system on an annual basis. The Kitchener water distribution system meets
the requirements under the Safe Drinking Water Act. There are specific areas that must be
reported per regulatory requirements, whichinclude;but are not limited to consumer feedback,
results of infrastructure review, results of audits and summary of maintenance. The attached
report provides details of the Kitchener Drinking Water System 2018.
BACKGROUND:
TheSafe Drinking Water Act, 2002 and Regulation 188/07, requires the City of Kitchener to be
water distribution system. Some of the licensing
requirements include the development and management of a Quality Management System
(QMS) and Operational Plan as well as communication to the owner. The City of Kitchener
became licensed in August, 2009 with a Financial Plan submitted in July, 2010. A renewal to the
licence was made in 2018, with a revised Financial Plan.
Section 19 of the Safe Drinking Water Actimposes a statutory standard of care on persons who
oversees the accredited operating authority of the system or exercises decision-making authority
ov.This standard of care includes Council since they have decision-making
authority. Part of the standard of care includes requiring system owners to undertake financial
planning and implement theDrinking Water Quality Management System (DWQMS).
REPORT:
This report represents the Annual Management Review Summary for 2018prepared in
***This information is available in accessible formats upon request. ***
Please call 519-741-2345 or TTY 1-866-969-9994for assistance.
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the management review, the identified deficiencies, decisions and action it
A detailed DWQMS Management Review for 2018 is attached.
A Management Review was completed by the following Utilities staff: Greg St. Louis, Director,
and Tammer Gaber, Managerof Operations,(Top Management) along with Angela Mick,
Utilities Water Engineer and Steve Young, Quality Management System Specialiston February
5, 2019in accordance with the Standard.
a person, persons or group of people at the highest
management level within an Operating Authority that makes decisions respecting the QMS and
The Owner
of the water utility is the Corporation of the City of Kitchener, represented by City Council.
ALIGNMENT WITH CITY OF KITCHENER STRATEGIC PLAN:
the delivery of core service.
FINANCIAL IMPLICATIONS:
N/A.
COMMUNITY ENGAGEMENT:
INFORM This report has been posted
council / committee meeting.Drinking Water Quality Management Policy is available on
Kitchener Utilities Website.
ACKNOWLEDGED BY: Denise McGoldrick, General Manager, Infrastructure Services.
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Kitchener Utilities
City of Kitchener Drinking Water Distribution
System
Drinking Water Quality Management
Standard
Management Review 2018
The contents of this document are the intellectual property of Kitchener Utilities and cannot be reproduced
and/or distributed to any individual or organisation without the written authorization of Kitchener Utilities.
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TABLE OF CONTENTS
Part A - Introduction .............................................................................................................................. 3
Purpose............................................................................................................................................... 3
Executive Summary ............................................................................................................................. 3
Background ......................................................................................................................................... 4
Other Related Water Quality Reports ................................................................................................. 5
Quality Management System Policy .................................................................................................... 5
Part B Management Review ................................................................................................................ 6
System Description .............................................................................................................................. 6
Water Infrastructure Program .............................................................................................................. 6
Incidents of Regulatory Non Compliance ............................................................................................ 7
Incidences of Adverse Drinking Water ................................................................................................. 7
Deviations from Critical Control Points Limits and Response ............................................................... 8
Effectiveness of the Risk Assessment Process ........................................................................................ 11
Results of Internal and External Audits ............................................................................................... 12
Operational Performance ................................................................................................................... 13
Raw Water Supply and Drinking Water Quality Trends ...................................................................... 13
Follow-up on Action Items from Previous Management Reviews ....................................................... 13
Status of Management Action Items Identified Between Reviews ........................................................ 14
Changes that could Affect the Quality Management System ............................................................... 14
Consumer Feedback ........................................................................................................................... 14
Resources Needed to Maintain the Quality Management System ....................................................... 15
Results of the Infrastructure Review ................................................................................................... 15
Summary of Maintenance .................................................................................................................. 16
Effectiveness of Maintenance .............................................................................................................. 18
Operational Plan Currency, Content and Updates .............................................................................. 19
Staff Suggestions ................................................................................................................................. 19
Other ................................................................................................................................................. 19
Appendix ............................................................................................................................................. 22
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PART A - INTRODUCTION
Purpose
The purpose of this report is to inform the decision-making authority about the status of the
drinking water system. The Drinking Water Quality Management Standard (DWQMS) under the
Ministry of Environment, Conservation and Parks (MECP) requires management to review and
evaluate the continuing suitability, adequacy and effectiveness of the Quality Management System
at least once a calendar year and that the results of the management review, identified deficiencies,
decisions and action items are provided to Council as the Owner.
Executive Summary
Highlights of the report are:
Year One Water Infrastructure Program (WIP) end of year achievements (previously
communicated achievements were up to Oct 31, 2018):
o Hired a cross connection control clerk mid-2018 to assist with the administration of
the program, freeing up the specialist to conduct more site visits and protect more
properties
o Cleaned 125km of the City, 1355 valves operated
o Discoloured water complaints are 35% below 2016 pre-cleaning numbers
51 broken valves were replaced
Approximately 1400 valves were proactively operated (20%); the majority were within
the cleaning area and the 2018 reconstruction areas. Although this is below the 30% target,
valve operating numbers have greatly increased since 2016 (4%).
There were 98 watermain breaks in 2018, which is less than the 5-year average of 107.
Replaced approximately 3,700 aging water meters
Unaccounted for water was 9.0% (under the 10% target)
Installed two autoflushers - one to address low chlorine at a dead end in the system and
the second in a future industrial subdivision
Installed another bulk water fill station to provide customers with a protected, metered
source of water
termain Disinfection Procedure came into effect January 11, 2018. Changes
resulted in new requirements for inspection/reporting new connections and cut and caps
which created additional workload during the construction season for both reconstruction
and new development. Staff inspected 117 new connections on the watermains and 44 cut
and caps. This does not include tapping new services or witnessing old service
abandonment. The additional workload impacted the ability to complete some
maintenance programs since the work needs to be completed with minimal notice to
support construction demands.
A renewal application was made for the Municipal Drinking Water Licence
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Areas of improvement for 2019 are:
Restart the hydrant painting program
Development of maintenance procedures/agreements with Region/ION/Keolis for water
related works (planned and emergency response) around the LRT track area
Develop mobile solutions in conjunction with the CityWorks team for water valve field
inspections to minimize data entry and free up resources
Continue development of a mobile solution for reporting watermain breaks to improve
customer communication
Strange Street Water Pumping station will be offline starting in
spring 2019 for installation of a manganese treatment system, which will decrease
discoloured water issues in the surrounding area. The station upgrades should be complete
by spring 2020.
Provide an agreement for Council approval for Kitchener to act as the Overall Responsible
Operator (ORO) for dual ownership watermains (watermains that are jointly owned with
the Region). Although the system currently operates this way, an agreement is required by
the MECP to formalize the arrangement
Bring forward the Quality Management System (QMS) Operational Plan to Council for re-
endorsement
Background
istry of the Environment should require the owners of municipal water systems to
recommended that the Owners and Operating Authorities of these systems implement a quality
management approach to operations and management. As a result of these recommendations a
Drinking Water Quality Management Standard (DWQMS) under the
was released in October 2006.
Theand , requires the City of Kitchener to be
requirements include the development and management of a Quality Management System (QMS)
and Operational Plan as well as communication to the Owner. The City of Kitchener became
licensed in August, 2009 with a Financial Plan submitted in July, 2010.
Section 19 of the imposes a statutory standard of care on persons who
oversee the munici
oversees the accredited operating authority of the system or exercises decision-making authority
-making authority
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. Part of the standard of care includes requiring system owners to
undertake financial planning and implement a QMS.
Other Related Water Quality Reports
The City of Kitchener Summary Water Report January 1st to December 31st 2018 (INS 019-004)
is a regulatory report provided to Council, which provides a summary of drinking water including
adverse water quality incidences and water volume.
The Kitchener Distribution System prepares an annual summary of the number of tests taken
within the distribution system as well as the range of the results. A copy of this report is available
on the Kitchener Utilities website.
The Kitchener Distribution System is part of an Integrated Urban System, meaning the Regional
Municipality of Waterloo is responsible for water treatment and the development and operation
of a trunk water network to distribute treated water to Kitchener, Cambridge, Waterloo,
Woolwich and Wilmot. There is a variety of groundwater supply wells (80%), treatment facilities
as well as a Grand River (20%) source. ure system is
complex, consisting of numerous supply sources, pressure zones, reservoirs and pumping stations.
Ensuring sufficient pressure and quantities to meet current and planned growth requires a long-
term, co-ordinated strategy. The Region provides annual summaries for each supply and the
information is available on their website with a link available at the Kitchener Utilities website.
A portion of Kitchener (River Ridge area) is supplied by the City of Waterloo. Kitchener supplies
water to a small section of Waterloo (Ira Needles area) and water travels through the Kitchener
distribution system to Breslau (Woolwich)lity report is available
on their website.
Quality Management System Policy
Distribution System. At Kitchener Utilities, we are committed to supplying the City with safe
drinking water. We work together as the City of Kitchener and the Region of Waterloo to keep
water matters top of mind. We are committed to these principles:
1. Quality
Kitchener water is safely treated and regularly tested according to government legislation and
regulations for the consistent delivery of safe, quality drinking water. We are committed to
maintaining and continually improving the Quality Management System, and complying with
applicable legislation.
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2. Trust
Trust us to look after your water needs by delivering quality water and reliable service.
3. Value
Tap water is the most economical choice.
4. Communication
We will communicate openly with the public concerning matters of drinking water quality.
PART B MANAGEMENT REVIEW
System Description
The scope of the waterworks begins at the point where treated water enters the watermain from
the treatment facilities, and ends at the property lines of the consumers. There is no storage,
chlorine boosting, secondary disinfection or pressure boosting within the control of the
waterworks.
As of the end of 2018, the waterworks consists of approximately:
890.2 km of distribution watermain 759 km Kitchener owned, 25 km Dual owned (joint
ownership between Kitchener and Region) and 106 km Regional owned (22 km is
untreated)
67,016 water meters in service
4,424 hydrants (not including private hydrants)
7461 valves (not including service valves or hydrant valves) 6,935 Kitchener owned, 139
Dual and 387 Regional
(See Appendix for a map at end of this document)
The waterworks system has the following permits and licences:
Municipal Drinking Water Licence
Drinking Water Works Permit
Financial Plan
Operational Plan
Water Infrastructure Program
The Water Infrastructure Program (WIP) was initiated in spring 2017. Year 1 of maintenance-
related work included (2018):
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Watermain cleaning program - Cleaned 125km of the City, 1355 valves operated. This
resulted in discoloured water complaints 35% below 2016 pre-cleaning numbers
Valve maintenance and replacement programs operated 1355 valves and replaced 51
broken valves
Cross connection control program - Hired a cross connection control clerk in mid-2018 to
assist with the administration of the program, freeing up the specialist to conduct more site
visits and protect more properties.
Hydrant operation and maintenance (minor gap) as a pilot program, dips were not
completed on every hydrant, rather completed on a quarter of the hydrants based largely
on spring inspections and known plugged hydrants. Results of the pilot program will be
reviewed in spring 2019
Underground utility locates continued to meet regulatory requirements with a
combination of in-house and contract staff (16,030 locates completed).
Incidents of Regulatory Non Compliance
A Ministry of Environment, Conservation and Parks (MECP) inspection was completed January
31 and covered February 1, 2018 to January 31, 2019.
MECP had not issued their report; preliminary findings did not identify any issues of non-
compliance when the inspector reviewed documentation with the City on January 31, 2018.
Action: No further action required for information only
Incidences of Adverse Drinking Water
There were 20 Adverse Water Quality Incidences (AWQI) during the year, one of which resulted
in self-imposed Boil Water Advisories (BWA).
Of the low chlorine AWQIs (6 total)
o 3 were in close proximity to each other and are in areas of new subdivisions with
no houses yet built. Along with dead ends, KU proactively flushes new areas until
there are homes built and water is used.
Total coliform AWQIs (13 total)
o 6 at regular sampling locations the sampling location for KID 85 was changed
from a washroom sink to another sink. This location is regularly flushed since it is a
dead end in the system. An autoflusher was installed to increase water turn-over in
the area.
o 7 on temporary sampling locations
One E.coli AWQI - KID 116, which is an outdoor sampling station
One self imposed boil watery advisory was implemented on a single house, as the water
service to the property and the sanitary pipe were damaged at the same time during
excavation for a main break repair.
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There was one location with lead exceedances in the plumbing system, with three separate
instances of exceedances (resamples). Since less than 10% of samples had lead exceedances,
we can continue to complete a reduced lead sampling program in 2019.
The Summary Water Report January 1st to December 31, 2018 report (INS 019-004)
discusses water quality compliance further
Action: No further action required for information only
Deviations from Critical Control Points Limits and Response
There were 98 watermain breaks in 2018, which is less than the 5-year average of 107. Of
the 98, 12 were deemed to be Category 2. Category 2 watermain breaks require
bacteriological sampling upon completion. Watermain breaks are weather dependent due
to the frost movement with colder winters resulting in more breaks. Incident debriefs are
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completed for watermain breaks. This information helps to determine priorities for
replacement due to condition.
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Water loss for 2018 was 9.0%; the MECP target is 10%. Water loss includes water used
for construction watermain commissioning (e.g. new mains and replacement mains), water
for temporary main supply during reconstruction, and water use for reactive flushing (e.g.
discoloured water).
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Action: No further action required for information only
Effectiveness of the Risk Assessment Process
A risk assessment was completed on July 30 and August 20, 2018. The purpose of the risk
assessment was to brainstorm potential risks and identify counter measures, where
appropriate. The following is a summary:
o Reviewed additional mandatory risks associated with climate change including: long
term impacts of climate change, water supply shortfall, extreme weather events and
sustained extreme temperatures, chemical spill impacting source water, terrorist and
vandalism actions, sustained pressure loss, backflow and failure of equipment
associated with secondary disinfection.
o One new critical control point was added: watermain being connected to without
proper inspection/witness. There are a number of mitigations including procedures,
checklists and communication
o Additional risks were identified backflow protection along areas with cross-border
servicing agreements, watermain inaccessibility due to lack of easement and
equipment tool control.
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o Other critical control points (with mitigation) include parameters exceeding
legislated limits in the distribution system, backflow causing contamination and back
siphoning causing contamination and chambers full of water with air relief valves.
It should be noted that the annual chamber pump outs did not occur in 2018 due
to workload constraints.
Summary of Cross Connection Program (includes the Bulk Water Fill) as of end of the year:
2,200 services are protected by Backflow Prevention (BFP).
Action: For Information Only
Results of Internal and External Audits
An external audit (offsite 24-month surveillance audit) was completed by a certified
external auditor (SAI Global) in August 2018. No non-conformances were found; the
documents and records reviewed during the 24-month surveillance audit were found to
be fully satisfactory in meeting the requirements of the DWQMS
Two minor non-conformances have been found to date for the 2018/2019 (Sept-Sept) audits. The
communication procedure was reworked to reflect the way in which the QMS policy and annual
water quality reports were communicated to the public (available on the website). Staff felt as
though their suggestions for improvement were either not being acted upon or not communicated
back to them. This was upgraded to a non-conformance after being an opportunity for
improvement for a couple years. Several opportunities for improvement were also found and are
still being investigated.
Action: Follow-up is required on various minor opportunities for improvement. The
communications procedure was improved to show other ways the public is communicated with,
and a section was added for information that is available to the public, but not actively
communicated. A continual improvement procedure was developed which includes a form for
staff to submit formal suggestions for improvement, and a requirement to communicate what has
been or is being done with respect to those suggestions.
Results of the Emergency Response Training/Testing
Emergency training for management staff was completed March 29, August 24 and
November 6, 2018
Staff emergency training occurred in several sessions between February and June, 2017
(training is every 3 years). Sessions for new and missed staff occurred in March and
November 2018.
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Debriefs are also completed for selected events. For example, debriefs after Boil Water and
Drinking Water Advisories are completed to improve our processes.
Action: No further action required for information only
Operational Performance
Ongoing work with the Region for the Zone 2 and 4 Optimization this will improve
water pressures and supply in the south-eastern end of the city. The majority of the work
is Regional, however, there is coordination work with the City. This work is dependent on
timing of development in the areas and as development proceeds, additional sections of
the main are installed. Valves and temporary bypasses are installed to keep water
circulation in sections of the Regional main
installation of 750mm concrete
pressure pipe watermain from the Mannheim Water Treatment plant across the southern
portion of the City. Work commenced in 2017 and will be ongoing. A section of the newly
installed watermain between the Mannheim Water Treatment Plant and Bleams Road is
temporarily being used as a Zone 5 watermain while the Ottawa St watermains are out of
service.
Future upgrades to Strange St Pumping station (anticipated in 2019-2020) will include
additional treatment for manganese which will decrease discoloured water issues in the
surrounding area. The decreased supply may impact the 2019 watermain cleaning if
additional water conservation is required.
Action: No further action required for information only
Raw Water Supply and Drinking Water Quality Trends
There are known seasonal issues with the water supply:
Fall - Grand River temperature changes may cause odour challenges in the source water,
which may increase flushing requirements
Winter temperature extremes may cause more watermain breaks in the system
Action: No further action required for information only
Follow-up on Action Items from Previous Management Reviews
Mobile project with direct data entry for water valvesscheduled for spring 2019
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Action: follow-up water valve meeting
Status of Management Action Items Identified Between Reviews
There were no items identified between the management reviews.
Action: No further action required for information only
Changes that could Affect the Quality Management System
quality management system. These changes must be implemented by the end of 2019. This
includes the following:
o Several time based requirements being changed from annually to once per calendar
year.
o The Review and Provision of Infrastructure procedure including a consideration of
the outcomes from the yearly risk assessment.
o Infrastructure Maintenance, Rehabilitation, and Renewal element must include a
long term forecast of major infrastructure maintenance, rehabilitation and renewal
activities which is reviewed once every calendar year.
o A continual improvement procedure, which was created in December of 2018.
MECP has a draft guidance document regarding the roles and responsibilities of the ORO
(Overall Responsible Operator) and OIC (Operator in Charge). Impacts are not yet known.
MECP has proposed changes to the Watermain Disinfection Procedure which may impact
construction activities
Action: No further action required for information only
Consumer Feedback
The number of customer water complaints has increased from 2017, but decreased from
2016. Of these complaints, discoloured water has been the most common over the last
three years. The percentage of discoloured water complaints has been decreasing since the
watermain cleaning program began in 2016.
There was a series of discoloured water complaints in the downtown area at the end of
2018. An isolated area was cleaned again and valves were opened.
Upgrades at Strange Street Pumping Station (starting in spring 2019) will reduce the source
of iron and manganese entering the system. The 2019 cleaning program will focus on
cleaning this area prior to the pumping station coming back on line.
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Action: Continue with proposed watermain cleaning area in 2019 (see Appendix).
Resources Needed to Maintain the Quality Management System
A mobile solution for inspection data entry would decrease administrative burden
working towards a mobile water valve program in 2019 but there are a number of
programs that could be mobile
Proper completion of paperwork is an on-going struggle (e.g. valve replacements)
A dedicated QMS Specialist for the drinking water system. The role is currently split
between gas and water and there is a sufficient volume of work for two QMS positions.
Action: No further action required for information only
Results of the Infrastructure Review
Individual project selection is based on a number of factors including condition (watermain
break history), material, criticality, watermain size, presence of lead services, shallow
mains, and other infrastructure needs (storm, sanitary, road).
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2018 reconstruction projects were completed as per the 2018 Road & Utility Capital
Forecast
2019 projects were finalized
Meetings were held with Asset Management and Engineering staff at both the City and the
Region to determine future project needs
Issue papers are brought forward as part of the budget process, additional funding requests
related to maintenance and water-only capital projects. The majority of water-only
projects are included as part of Regional road work to minimize disruptions to citizens and
be cost effective.
Action: No further action required for information only
Summary of Maintenance
Watermain cleaning - The 2018 watermain cleaning area is shown below. The light green
was area completed, pink is outstanding. The purpose of watermain cleaning is to remove
iron and manganese build up in the watermains. The iron and manganese cause
discolouration in the water. Although iron and manganese are naturally occurring and not
health related, discoloured water causes a public perception of issues with the drinking
water.
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Approximately 124 km of watermains were cleaned, 1355 valves operated. The planned
area was to clean 156 km of watermains but due to water restrictions over the hot summer
and some cold weather in early December, the program had a late start and had to shut
down early. The remaining area will be included as part of the 2019 program (see the
Appendix for a map)
A valve turning/exercising program was completed for 1355 valves the majority of valves
were operated in the watermain cleaning area with additional valve operation in areas of
reconstruction
Hydrant maintenance - spring was completed - a contractor was hired to assist. Follow-up
work is ongoing. Fall hydrant maintenance was completed as a pilot program. Dips were
not completed on every hydrant, rather completed it on a quarter of the hydrants based
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largely on spring inspections and known plugged hydrants. Results of the pilot program
will be reviewed in spring 2019
Dead end main flushing to maintain chlorine residuals was completed in spring and fall
New development areas are flushed until the subdivision is built-up
There were 51 broken water valves replaced
Leak detection survey 1/3 of city completed each year. Follow-up is completed on
potential leaks. In 2018, approximately 335km of mains were surveyed resulting in the
identification of possible service leaks: 1 service leak, 1 watermain break and 12 possible
hydrant leaks. Five of the hydrant issues were resolved by tightening the operating nuts,
and the remainder were not leaks. The water service leak and watermain leaks were
repaired
Staff inspected 117 new connections on the watermains and 44 cut and caps. This does not
include tapping new services or witnessing old service abandonment. The inspection was
a new requirement with the same volume expected in 2019
Anodes are installed on existing watermains whenever they are exposed (e.g. watermain
breaks, valve repairs, hydrant repairs)
The pilots and sense lines at Pressure Reducing Valves (PRVs) in Falconridge and
Hawkswood were replaced in February 2018. Further low flow pilots and piping need to
be replaced in 2019
Hydrant painting was not completed in 2018
Chamber inspections were not completed in 2018 due to staffing constraints
Action: No further action required for information only
Effectiveness of Maintenance
The effectiveness of the maintenance program is determined by the following factors:
Number of Adverse Water Quality Incidents
Water loss/unaccounted for water
Water quality complaints
Number of watermain breaks
There were 20 AWQIs
Water loss/unaccounted for water was 9.0%.
The number of quality complaints was at 195, 48% of which were related to discoloured
water and 39% pressure (largely internal issues). The remainders included complaints
relating to hard water (new residents are not always familiar with hard water), and general
safety concerns. The watermain cleaning program has decreased the number of complaints.
There were 98 watermain breaks in 2018, which is lower than the 5-year average of 107
breaks/year. This is largely due to the warmer winter.
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Action: No further action required for information only
Operational Plan Currency, Content and Updates
There was one significant change to the Operational Plan clarification that the City of
Kitchener will act as Overall Responsible Operator for the Dual (jointly owned between
Kitchener and Region) watermains. Past practice has been for the City to act as ORO for
dual watermains but an agreement must be signed to formalize responsibilities
Action: Bring Agreement forward to Council
Staff Suggestions
Although many documents/maps are updated and created throughout the year for continual
improvement, the following changes relating to the DWQMS were made as a result of staff
suggestions:
Staff suggested a final connection and cut and cap cheat sheet as well as a document clearly
outlining their responsibilities related to inspections implemented in June 2018
Staff recommended revising the subdivision inspection sheets and processes to streamline,
including a request for a cheat sheet document and training a workshop was held in
January 2019 with staff to address. Draft documents have been prepared and are
circulating for comment
Action: Roll out revised forms/training for subdivision inspection
Other
Water Meter Replacement - 3700 aging water meters were replaced. There are 67,016
meters in the system with a backlog of approximately 16,000 meters to be replaced
(replacement is targeted at 15 years for residential meters).
Water Consumption Trends water consumption has increased in 2018 as it was projected
to do (population demand outpaces water conservation measures). It was a dry summer
so it could be that the trend may fluctuate a bit based on weather until population growth
demands outpace water conservation measures.
It should be noted that the sanitary fees are based on the water consumption data so when
consumption declines, it impacts both the water and sanitary budgets.
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Locates - Kitchener Utilities and their Locate Service Provider physically locate gas and
water infrastructure for contractors prior to construction and excavation work.
Approximately 16,030 locates were completed in 2018 which is slightly below 2017 levels.
It is anticipated that the need to provide locates will increase due to however development
planned in 2019.
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Action: No further action required for information only
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Appendix
Water Distribution System Map
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Discoloured Water Locations and Proposed 2019 Cleaning Area Map
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