HomeMy WebLinkAboutINS-19-005 - Natural Gas Distribution System - Conditions of ServiceREPORT TO:Community and Infrastructure Services Committee
DATE OF MEETING:March 18, 2019
SUBMITTED BY:Greg St. Louis, Director, Utilities 519-741-2600 X4538
PREPARED BY:Parmi Takk, Utilities Engineer, 519-741-2600X4245
WARD(S) INVOLVED:Allexcept portion of Ward 3 not serviced by Natural Gas
DATE OF REPORT:March 4, 2019
REPORT NO.:INS-19-005
SUBJECT:Conditions of Service City of Kitchener Natural Gas
Distribution System
___________________________________________________________________________
RECOMMENDATION: THAT the Conditions of Service City of Kitchener Natural Gas
Distribution System document, be endorsed in principle.
EXECUTIVE SUMMARY:
The purpose of this report is to provideCouncil,as the owner of the natural gas distribution
system with the Conditions of Service Document, a public-facing document that informs
Kitchener Utilities(KU)customers of KU conditions and requirements when applying for a new
gas service as well as for continued natural gas service. This documentis intended to assist
customers by providing a single source of information on new service installation and will allow
for a more consistent approach when servicing new and existing customers. It will also help
customersunderstand KUs servicing options as well as any costs that may be associated with
servicing.
BACKGROUND:
The Conditions of Service document was developed as a proactiveinitiative byKU to better
manage gas servicing questions from new and existing natural gas customers and contractors
(HVAC, developers, and builders). This is a central document that covers the major aspects of
the natural gas distribution utility from information about rates/fees, initiation of service,
maintenance of gas service/meter set, andcustomer service (account set-up, bill issuance and
payment). The Conditions of Service documentwill help KU provide service to KU customers
by providing readily available, consistent information.
As customers and contractors are requiring a higher level of service (an increased expectation
of immediate response) this document will provide them withthemany answers that are
generally asked when inquiring about a new serviceor meter. In addition, many of the fees that
are required to be paid are discussed within the Conditions of Serviceand have also been
included in the 2019 User Fees. Providing the information upfront, prior to construction allows
customers to be prepared and aware of potential fees. When working with customers, this
document will provide staff with a consistent approach for the different servicing scenarios that
may arise.
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This is a working document that may be revised as approved by the Director of Utilities.Any
major changes to this document will be communicated to Council.
REPORT:
The summary below is based on the general layout of the Conditions of Service Document.
Section 1 Asummary of KU gas supplyand delivery service area including a map
Section 2 A summary of the types of rates
Section 3 Initiation of service including main extension, new service installations, alteration or
relocation of existing gas service, location of meters and service regulators, multi-metering,
customer piping, delivery and use of gas, and inspection of new installation. As KU has seen
an increase in customers in built-up areas as customers demolish their current buildings for
either larger buildings or multi-residential buildings, this document will provide them with the
information they require to be re-serviced with gas. In addition,there has been an increase in
builders that are not local to the area and may not be familiar withKitchener U
requirements;the Conditions of Service document provides them with the details for natural gas
servicing.
Section 4 Is a summary of KUsongoing maintenance requirements for the service including
the services KUprovidesfree of charge, the requirements for permanent access to the premises,
and meter exchange and testing.
Section 5 This section is related to customer service and includes establishing an account,
meter reading, bill issuance and payment.
ALIGNMENT WITH CITY OF KITCHENER STRATEGIC PLAN:
vision through
the delivery of core service.
FINANCIAL IMPLICATIONS:
User fees are per 2019 user fee schedule. If there are changesin the fees, thesewill be
communicated via the annual user fee review as part of the budget process.
COMMUNITY ENGAGEMENT:
INFORM The Conditions of Service document will be posted on the Kitchener Utilities Website
and will form part of the application process so customers are aware of their requirements when
applying for a new or change in service.
ACKNOWLEDGED BY: Denise McGoldrick, General Manager, Infrastructure Services
Department
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mpdbujpo!jt!opu!nbslfe-!ju!xjmm!cf!dpotjefsfe!uibu!uif!tjuf!jt!opu!sfbez!boe!dsfxt!nbz!mfbwf!uif!tjuf!boe!b!tjuf.opu.sfbez!
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4/4!Bmufsbujpo!ps!Sfmpdbujpo!pg!Fyjtujoh!Hbt!Tfswjdf
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pxofs!bmufsjoh!uif!qspqfsuz-!xf!sftfswf!uif!sjhiu!up!nblf!dibohft!up!uif!hbt!tfswjdf!ps!nfufs!tvdi!uibu!ju!!
nffut!dvssfou!dpef!sfrvjsfnfout!xjui!b!gff!bttpdjbufe!xjui!uijt!xpsl/
27
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judifofs!Vujmjujft/
Sfwjtjpo!1/1!Dpouspm!Ovncfs!$DO.6!Nbsdi!7-!312:
10 - 18
4/5!Nfufst!boe!Tfswjdf!Sfhvmbupst!Mpdbujpo
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pg!jotubmmbujpo!boe!nffut!Nfbtvsfnfou!Dbobeb!tuboebset/!Uif!nfufst!boe!sfhvmbupst!bsf!LVt!qspqfsuz/!Xf!dbo!jotqfdu-!
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28
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Sfwjtjpo!1/1!Dpouspm!Ovncfs!$DO.6!Nbsdi!7-!312:
10 - 19
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sfqmbdfnfout/!Uif!dptu!gps!qspufdujpo!pg!uif!nfufs!tfu!)vq!up!uif!pvumfu!pg!uif!nfufs!tfu*!xjmm!cf!jodmvefe!jo!uif!BPD/
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qsfnjtft-!vomftt!uif!ebnbhf!jt!b!ejsfdu!sftvmu!pg!pvs!ofhmjhfodf/
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tdbggpmejoh!boe!csjdljoh!bdujwjujft!ibwf!up!cf!dpnqmfufe!boe!sfnpwfe!gspn!uif!bsfb!qsjps!up!uif!nfufst!cfjoh!jotubmmfe/!
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LV!Pqfsbujpot!Dfoufs!bu!242!Hppesjdi!Es/!jo!Ljudifofs/!Jg!dsfxt!npcjmj{f!up!uif!tjuf!boe!bsf!vobcmf!up!jotubmm!uif!hbt!nfufs!
evf!up!boz!pof!pg!uif!bcpwf!sfrvjsfnfout!opu!cfjoh!nfu-!b!gff!nbz!bqqmz/
Bozpof!xip!jt!opu!bo!bvuipsj{fe!bhfou!pg!LV!tibmm!opu!cf!qfsnjuufe!up!dpoofdu!ps!ejtdpoofdu!pvs!nfufst-!sfhvmbupst!ps!!
hbvhft-!ps!jo!boz!xbz!bmufs!ps!joufsgfsf!xjui!pvs!nfufst-!sfhvmbupst!ps!hbvhft/
29
Uif!dpoufout!pg!uijt!epdvnfou!bsf!uif!joufmmfduvbm!qspqfsuz!pg!Ljudifofs!Vujmjujft!boe!dboopu!cf!sfqspevdfe!boe0ps!ejtusjcvufe!up!boz!joejwjevbm!ps!pshbojtbujpo!xjuipvu!uif!xsjuufo!bvuipsj{bujpo!pg!L
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Sfwjtjpo!1/1!Dpouspm!Ovncfs!$DO.6!Nbsdi!7-!312:
10 - 20
4/6!Nvmuj.Nfufsjoh
Up!pcubjo!b!nvmuj.nfufs-!uif!qspqfsuz!pxofs!nvtu!pcubjo!uif!bqqspqsjbuf!cvjmejoh!qfsnju/!Bmm!epxotusfbn!qjqjoh!nvtu!cf!
ubhhfe!xjui!b!nfubm!fohsbwfe!ubh!jefoujgzjoh!uif!vojut!jo!psefs!up!nffu!dpef!sfrvjsfnfout/!B!esbxjoh!nvtu!cf!jodmvefe!xjui!
uif!bqqmjdbujpo!joejdbujoh!uif!voju!mbcfmmjoh/!
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cvjmejoh!ejwjtjpo!gps!dpnnfou!po!uif!tubuvt!pg!vojut!bu!uif!qspqfsuz/!Dpnnfout!nbz!bmtp!cf!sfrvftufe!gspn!puifs!djuz!!
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uif!benjojtusbujpo!pg!uijt!qsphsbn!boe!bmtp!gps!fogpsdfnfou!qvsqptft!jodmvejoh!xjuipvu!mjnjubujpo!fogpsdfnfou!qvstvbou!up!
uif!Gjsf!Qspufdujpo!Bdu-!2::8-!uif!Cvjmejoh!Dpef!Bdu-!2::3-!uif!Qmboojoh!Bdu-!boe!sfhvmbujpot!boe!cz.mbxt!voefs!uiptf!Bdut/!
Jogpsnbujpo!jt!dpmmfdufe!qvstvbou!up!tfdujpo!22!pg!uif!Nvojdjqbm!Bdu-!3112!boe!jo!bddpsebodf!xjui!uif!sfrvjsfnfout!pg!uif!
Nvojdjqbm!Gsffepn!pg!Jogpsnbujpo!boe!Qspufdujpo!pg!Qsjwbdz!Bdu/
2:
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judifofs!Vujmjujft/
Sfwjtjpo!1/1!Dpouspm!Ovncfs!$DO.6!Nbsdi!7-!312:
10 - 21
4/7!Dvtupnfs!Qjqjoh
Bt!bo!bqqmjdbou!gps!tfswjdf-!b!dvtupnfs!tibmm-!bu!uifjs!pxo!fyqfotf-!frvjq!uif!qsfnjtft!xjui!bmm!qjqjoh!boe!buubdinfout!
)jodmvejoh!dpouspmt!boe!tbgfuz!efwjdft*!gspn!uif!nfufs!pvumfu!up!uif!bqqmjbodft!ps!frvjqnfou!tfswfe/!Ju!jt!uif!dvtupnfst!
sftqpotjcjmjuz!up!nbjoubjo!uif!qjqjoh!boe!frvjqnfou!cfzpoe!uif!pvumfu!tjef!pg!uif!nfufs/!Uijt!qjqjoh!nvtu!cf!jotubmmfe!boe!
nbjoubjofe!jo!bddpsebodf!xjui!uif!dvssfou!DTB!C25:/2!hbt!dpef/
Jg!LV!cfdpnft!bxbsf0efufsnjof!uibu!uif!qjqjoh!boe0ps!bqqmjbodf!ps!ifbujoh!frvjqnfou!bsf!efgfdujwf-!ps!opu!jo!bddpsebodf!
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jnnfejbufmz!opujgz!Ljudifofs!Vujmjujft!bu!62:.852.3652!ps!dbmm!:22/
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31
Uif!dpoufout!pg!uijt!epdvnfou!bsf!uif!joufmmfduvbm!qspqfsuz!pg!Ljudifofs!Vujmjujft!boe!dboopu!cf!sfqspevdfe!boe0ps!ejtusjcvufe!up!boz!joejwjevbm!ps!pshbojtbujpo!xjuipvu!uif!xsjuufo!bvuipsj{bujpo!pg!L
judifofs!Vujmjujft/
Sfwjtjpo!1/1!Dpouspm!Ovncfs!$DO.6!Nbsdi!7-!312:
10 - 22
4/8!Efmjwfsz!boe!Vtf!pg!Hbt
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Uif!qmbdf!pg!efmjwfsz!pg!bmm!hbt!qvsdibtfe!tibmm!cf!bu!uif!pvumfu!pg!pvs!nfufs!mpdbufe!bu!ps!ofbs!uif!qpjou!ps!qpjout!pg!!
dpoofdujpo!xjui!uif!dvtupnfst!gbdjmjujft/!Bu!uibu!qpjou-!bmm!hbt!efmjwfsfe!tibmm!cfdpnf!uif!dvtupnfst!qspqfsuz/
Bmm!hbt!qbttjoh!uispvhi!uif!nfufs-!xifuifs!vtfe!ps!mptu!uispvhi!mfblt!jo!qjqft-!kpjout!ps!puifsxjtf!jt!uif!dvtupnfst!
sftqpotjcjmjuz!boe!uif!dvtupnfs!tibmm!qbz!gps!uibu!hbt/
Hbt!tpme!up!dvtupnfst!bu!fydftt!qsfttvsf!)hsfbufs!uibo!2/8!lQb-!tfwfo.jodift!xbufs!dpmvno*!tibmm!cf!tpme!cz!uif!dvcjd!
nfusf!dpssfdufe!up!b!cbtf!ufnqfsbuvsf!boe!qsfttvsf/
4/9!Jotqfdujpo!pg!Ofx!Jotubmmbujpo
Bo!jotqfdujpo!boe!uftujoh!cz!b!mjdfotfe!ifbujoh!dpousbdups!pg!uif!dvtupnfst!hbt!qjqjoh!boe!frvjqnfou!tibmm!cf!nbef!
qsjps!up!hbt!cfjoh!jojujbmmz!jouspevdfe!up!b!cvjmejoh/
uif!qsfnjtf!dbo!cf!pddvqjfe/!Bmm!frvjqnfou!nvtu!cf!bddfttjcmf!boe!pqfsbujpobm/!!
Tvctfrvfou!hpwfsonfou!sfrvjsfe!jotqfdujpot!xjmm!hfofsbmmz!pddvs!po!b!21.zfbs!dzdmf!jo!bddpsebodf!xjui!Ljudifofs!!
Vujmjujft!rvbmjuz!bttvsbodf!jotqfdujpo!qsphsbn/
Jg!bo!jotqfdujpo!sfwfbmt!uibu!uifsf!jt!b!opo.dpnqmjbodf!pg!uif!dvssfou!C25:/2!hbt!dpef-!uif!dvtupnfs!xjmm!cf!bewjtfe!!
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Jo!bmm!dbtft!uif!ipnfpxofs!ps!cvjmefs!nvtu!qbz!bo!beejujpobm!tfswjdf!gff!bu!bo!ipvsmz!sbuf!jg!uif!tjuf!jt!opu!sfbez!gps!!
uif!bqqmjbodf!jotqfdujpo-!ps!jg!jobddvsbuf!jogpsnbujpo!po!uif!hbt!tfswjdf!bqqmjdbujpo!ofdfttjubuft!b!sfqfbu!wjtju/
32
Uif!dpoufout!pg!uijt!epdvnfou!bsf!uif!joufmmfduvbm!qspqfsuz!pg!Ljudifofs!Vujmjujft!boe!dboopu!cf!sfqspevdfe!boe0ps!ejtusjcvufe!up!boz!joejwjevbm!ps!pshbojtbujpo!xjuipvu!uif!xsjuufo!bvuipsj{bujpo!pg!L
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Sfwjtjpo!1/1!Dpouspm!Ovncfs!$DO.6!Nbsdi!7-!312:
10 - 23
5/1!NBJOUFOBODF!PG!TFSWJDF
5/2!Bddftt!up!Qsfnjtft
Pvs!bvuipsj{fe!sfqsftfoubujwft!tibmm!ibwf!bddftt!up!b!dvtupnfst!qsfnjtft!bu!bmm!sfbtpobcmf!ujnft!boe!vqpo!sfbtpobcmf!
opujdf!up!jotqfdu-!sfbe-!uftu-!fnfshfodz!tivu.pgg!)bddftt!up!uif!qsfnjtft!xjmm!bmtp!cf!sfrvjsfe!gps!sfmjhiut*-!sfqbjs-!ps!sfqmbdf!
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7/!LV!sftfswft!uif!sjhiu!up!ejtdpoofdu!tfswjdft!bt!bo!bmufsobujwf!dpmmfdujpo!nfuipe/
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39
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3:
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6/4/6!Ejtqvuf!Sftpmvujpo!Qspdftt
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41
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Sfwjtjpo!1/1!Dpouspm!Ovncfs!$DO.6!Nbsdi!7-!312:
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42
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Sfwjtjpo!1/1!Dpouspm!Ovncfs!$DO.6!Nbsdi!7-!312:
10 - 33
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43
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Sfwjtjpo!1/1!Dpouspm!Ovncfs!$DO.6!Nbsdi!7-!312:
10 - 34