HomeMy WebLinkAboutFCS Agenda - 2021-11-081
KiTc�ivER
Finance and Corporate Services
Committee
Agenda
Monday, November 8, 2021, 12:30 p.m. - 3:30 p.m.
Electronic Meeting
Due to COVID-19 and recommendations by Waterloo Region Public Health to exercise physical
distancing, City Hall is open for select services. Members of the public are invited to participate in this
meeting electronically by accessing the meeting live -stream video at kitchener. ca/watch now.
While in-person delegation requests are not feasible at this time, members of the public are invited to
submit written comments or participate electronically in the meeting by contacting
delegation@kitchener.ca. Please refer to the delegations section on the agenda below for registration
deadlines. Written comments will be circulated prior to the meeting and will form part of the public
record.
Accessible formats and communication supports are available upon request. If you require assistance
to take part in a city meeting or event, please call 519-741-2345 or TTY 1-866-969-9994.
Chair: Councillor S. Davey
Vice -Chair: Councillor K. Galloway-Sealock
Pages
1. Commencement
2. Consent Items
The following matters are considered not to require debate and should be
approved by one motion in accordance with the recommendation contained in
each staff report. A majority vote is required to discuss any report listed as
under this section.
2.1. None.
3. Delegations
Pursuant to Council's Procedural By-law, delegations are permitted to address
the Committee for a maximum of five (5) minutes. Delegates must register by
10:30 a.m. on November 8, 2021, in order to participate electronically.
3.1. None at this time.
4. Discussion Items
4.1.
DSD -2021-173 - Public Art Sculpture
15 m
"Moments", McLennan Park and Public Art
Policy Amendment
4.2.
FIN -2021-57 - 2022 User Fees
30 m
(Staff will provide a 10 -min presentation on this matter.)
4.3.
DSD -2021-162 - Brownfield Financial Incentive
20 m
Program Review
(Staff will provide a 5 -minute presentation on this matter.)
4.4.
COR -2021-26 - 2022 Municipal & School Board
45 m
Election - Alternative Voting Methods
(Staff will provide a 5 -minute presentation on this matter.)
4.5.
COR -2021-28 - Digital Kitchener and
45 m
Innovation Lab Update
(Staff will provide a 5 -minute presentation on this matter.)
5. Information Items
5.1. None.
6. Adjournment
Dianna Saunderson
Interim Manager, Council/Committee Services & Deputy Clerk
3
14
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Staff Report `
Develo went Services Department www.kitchener. ca
REPORT TO: Finance and Corporate Services Committee
DATE OF MEETING: November 8, 2021
SUBMITTED BY: Emily Robson, Manager, Arts & Creative Industries, 519-741-2200
ext. 7084
PREPARED BY: Karoline Varin, Public Programs Administrator, Arts & Creative
Industries, 519-741-2200 ext. 7912
WARD(S) INVOLVED: 6
DATE OF REPORT: October 20, 2021
REPORT NO.: DSD -2021-173
SUBJECT: PUBLIC ART SCULPTURE "MOMENTS", MCLENNAN PARK AND
PUBLIC ART POLICY AMENDMENT
RECOMMENDATION:
That the deaccessioning and disposition of the sculptural public artwork titled
"Moments", located in McLennan Park, as outlined in Development Services
Department report DSD -2021-173 be approved; and,
That the disposition methods prioritize an option that seeks to keep the work in the
public sphere; and further,
That Public Art Policy GOV-COR-816 be amended, as outlined in Report DSD -
2021 -173, to include a new section 4.19 identifying the reasons and process for
deaccessioning artwork from the city's public art collection.
REPORT HIGHLIGHTS:
• The purpose of this report is to seek approval for deaccessioning the public art
sculpture Moments and to add a deaccession clause to Public Art Policy GOV-COR-
816.
• The key finding of this report is that considering the safety of park visitors, available
budgets and costs, that deaccessioning of the artwork is prudent.
• The financial implications are the approximate cost of removal of the sculpture from
the park estimated at $2700.
• Community engagement included consultations with industry experts and city staff,
as well as the City's Public Art Working Group and Arts & Culture Advisory
Committee.
• This report supports the delivery of core services.
BACKGROUND:
McLennan Park sits atop of the former Ottawa Street Landfill and is under the shared
management of the Region of Waterloo (responsible for the management of the former
*** This information is available in accessible formats upon request. ***
Please call 519-741-2345 or TTY 1-866-969-9994 for assistance.
Page 3 of 144
landfill beneath the park) and the City of Kitchener (responsible for the management of
park amenities and infrastructure). The park opened in 2011.
The park is home to Moments, a sculpture made from aluminum tubing by Gary
Houghton. The public artwork was commissioned through the Public Art Policy in 2011 to
coincide with the opening of the park. The commission cost $50,000 in 2011.
This artwork has sustained damage over the years: a number of joints in the sculpture
have become damaged or have fallen off, and cracking continues to appear. It is
suspected that the damage is due to site settlement, significant wind exposure, weight of
the artwork, and the sculpture being used as a climbing frame by park visitors.
Timeline of maintenance challenges:
• Two years after installation, in 2013, GP Heritage Consulting noted in their
conservation review of the city's public art collection, that the remote location,
combined with little or no surveillance, places this artwork at greater risk from
vandalism.
• In the summer of 2020, once again it was noted that pieces were broken off,
indicating that the sculpture was still being climbed.
• Arts & Creative Industries (A&CI) staff were informed that repairs which would
require extensive welding, could not be executed onsite due to the proximity of
methane vents.
• In the fall of 2020, A&CI staff engaged MTE Consultants to complete a structural
condition assessment. The report indicated that it would be unlikely, even if
repaired and reinstalled, that the sculpture would be able to sustain the site
conditions and use in this, or any other, outdoor/public environment.
• In the spring of 2021, parks staff noted the base of the sculpture starting to lean
to one side. At this time, the leaning does not pose a public risk. However, it
was noted that since the construction of the artwork is not robust, if the lean
becomes greater, it will warrant removal for re -leveling to ensure safety.
REPORT:
As outlined in the artist agreement, the artwork became part of the city's public art
collection by acquisition. As stewards of the collection, city staff is mandated to keep the
artwork safe and well-maintained. A&CI staff has considered the artwork's theme,
damage sustained over time and site conditions, recommendations from engineers and
a conservator, and reached out to repair companies and internal experts to determine the
best course of action.
Staff considered the option of a full restoration of the artwork. As advised by industry
experts, due to safety concerns arising from the current structural instability of the work,
the challenging environmental conditions and public use of the site, the artwork should
not be re-sited at McLennan Park or any outdoor site. No alternative indoor city locations
have been confirmed at this time. In addition, A&CI staff obtained industry quotes on
restoration/repair at an off-site workshop and relocation and found these to be extremely
high, potentially in excess of the original commission costs.
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As per copyright standards, multiple efforts have been made to connect with the artist,
Garry Houghton, about the artwork, but these attempts have not been successful.
Taking into considerations the risk to public safety, very high costs of repair, staff is
recommending deaccessioning the artwork with intent of disposition. Although rare with
the city's collection, this is a common practice at galleries and museums. Deaccessioning
is a necessary and appropriate tool in collections management. If an object does not fit
the organization's scope of collections, cannot be cared for properly or poses a hazard to
staff or the public, the object may be considered for deaccessioning.
Staff have worked to create a removal plan for the piece. The disposition of the artwork
will be done in accordance with the city of Kitchener purchasing by-law and policies in
collaboration with Procurement. In accordance with the City's Public Art Policy, should
future major capital investments be planned for McLennan Park, a 1% contribution to a
new public art piece would represent the most appropriate method for reintroducing
public art within the park.
The Public Art Working Group (PAWL) made a motion to deaccession the artwork on
September 13, 2021 and to amend the policy to include the deaccession clause. The
Arts and Culture Advisory Committee (ACAC) made a motion to add the deaccession
clause to the public art policy on September 21, 2021. However, it suggested to staff to
further investigate options for alternative locations for re-siting the work, approaches to
restoration and funds, specifically from outside sources, to support the remediation of the
artwork. In response, staff investigated further, and concluded these approaches were
not viable. Staff presented the findings at a joint PAWG and ACAC committee meeting
on October 19, 2021. Subsequently the following motion was carried by both committees:
"That the deaccessioning and removal with intent to disposition the public artwork called
Moments in McLennan Park, be approved. Further, that disposition methods prioritize an
option that seeks to keep the work in the public sphere."
Policy Amendment:
Furthermore, currently Public Art Policy GOV-COR-816 does not include a deaccession
clause to address situations where such an action may be warranted. Staff proposes to
add a deaccession clause to the policy. The Policy including proposed changes have
been included in Appendix A, specifically section 4.19 which has been highlighted.
STRATEGIC PLAN ALIGNMENT:
This report supports the delivery of core services.
FINANCIAL IMPLICATIONS:
The Public Art Maintenance capital account supports the restoration and remediation of
works in the public art collection. Deaccessioning of the artwork is the most economical
option, costing $2700 for removal and disposition. The Public Art Maintenance capital
account would support that cost.
COMMUNITY ENGAGEMENT:
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INFORM — This report has been posted to the City's website with the agenda in advance
of the council / committee meeting.
CONSULT — GP Heritage Consulting initially evaluated the sculpture in their conservation
review of the city's public art collection. More recently, A&C staff engaged MTE
Consultants to complete structural condition assessment. This company along with Don
and Erb Construction company also gave their input on the lift of the ground beneath the
sculpture and safety concerns.
APPROVED BY: Readman, Justin - General Manager of Development Services
ATTACHMENTS:
Attachment A — amended Public Art Policy GOV-COR-816
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KITt 0' LNE.R
POLICY
Policy No: GOV-COR-816
Policy Title:
PUBLIC ART POLICY
Approval Date: December 8, 2008
Reviewed Date: July 2016
Policy Type: COUNCIL
Category:
Governance
Next Review Date: July 2021
Reviewed Date:
Sub -Category:
Corporate
Author:
Author Unknown
Last Amended: November 14, 2011
Replaces: 1-816 Public Art
Dept/Div: CAO/Economic Development,
Arts & Culture
Repealed:
Replaced by:
Related Policies, Procedures and/or Guidelines:
To be included at next review.
1. POLICY PURPOSE:
Kitchener is a vibrant community where the best forms of public art explore our
diversity, tell our stories, and welcome artists to use creativity and imagination to
make our public spaces landmarks and gathering places.
The goal of the public art policy is to contribute to the City's cultural identity and its
strategic priorities. Better quality of life, increased social cohesion, good urban
design, broad community involvement, increased potential for economic
development and public access to the arts are some of the intended benefits.
2. DEFINITIONS:
Public Art: original art works, permanent or temporary, in any medium or discipline,
placed, incorporated or performed in publicly accessible indoor or outdoor locations
in response to the site and for the benefit of the public.
For the purposes of this policy, Public Art does not include plaques, archival
collections or heritage assets already supported by other budgets, committees and
policies.
3. SCOPE:
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3.1 The policy serves the City of Kitchener's many neighbourhoods. It supports
the development of partnerships with the general public, the arts community
and arts service organizations, and with institutional and private sector
partners.
3.2 The policy supports:
(a) Involvement of citizens, including young people, in public art projects
whenever possible;
(b) Opportunities for the involvement of educational institutions whenever
possible; and,
(c) The continuation of current youth programming.
3.3 Two citizen advisory committees are directly involved in the public art program:
the Arts and Culture Advisory Committee and the Public Art Working Group.
3.4 The policy affects the following City departments: Economic Development,
Finance, Legal, Facilities Management, Community Services, and
Development and Technical Services (Planning, Engineering). The Arts and
Culture Unit, Community Services Department, is primarily responsible for
policy implementation.
3.5 The policy governs programming which results in the permanent acquisition
and/or temporary display of public artworks. Program funding derives from a
one percent allocation applied to civic projects with construction budgets over
$100,000. The municipal public art collection develops through this program.
3.6 Eligible projects include new construction or construction that achieves major
changes in the scope of the facility such as new programs, services or
functions. This does not include projects where only routine maintenance is
being carried out.
3.7 The policy does not govern programming under the Industrial Artifacts Project
title, nor the Artist -in -Residence program.
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POLICY APPLIES TO THE FOLLOWING:
❑ All Employees
❑
All Full -Time Employees
❑
All Union
❑
Management
❑
C.U.P.E. 68 Civic
❑
Non Union
❑
C.U.P.E. 68 Mechanics
❑
Temporary
❑
C.U.P.E. 791
❑
Student
❑
I.B.E.W.636
❑
Part -Time Employees
❑
K.P.F.F.A.
❑
Specified Positions only:
❑
Other:
❑
Council
❑
Local Boards & Advisory Committees
3.1 The policy serves the City of Kitchener's many neighbourhoods. It supports
the development of partnerships with the general public, the arts community
and arts service organizations, and with institutional and private sector
partners.
3.2 The policy supports:
(a) Involvement of citizens, including young people, in public art projects
whenever possible;
(b) Opportunities for the involvement of educational institutions whenever
possible; and,
(c) The continuation of current youth programming.
3.3 Two citizen advisory committees are directly involved in the public art program:
the Arts and Culture Advisory Committee and the Public Art Working Group.
3.4 The policy affects the following City departments: Economic Development,
Finance, Legal, Facilities Management, Community Services, and
Development and Technical Services (Planning, Engineering). The Arts and
Culture Unit, Community Services Department, is primarily responsible for
policy implementation.
3.5 The policy governs programming which results in the permanent acquisition
and/or temporary display of public artworks. Program funding derives from a
one percent allocation applied to civic projects with construction budgets over
$100,000. The municipal public art collection develops through this program.
3.6 Eligible projects include new construction or construction that achieves major
changes in the scope of the facility such as new programs, services or
functions. This does not include projects where only routine maintenance is
being carried out.
3.7 The policy does not govern programming under the Industrial Artifacts Project
title, nor the Artist -in -Residence program.
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4. POLICY CONTENT:
4.1 Through the public art program, the City acquires art works of excellent quality
for the purpose of permanent or temporary displays in public places such as
civic buildings, civic plazas, streetscapes, and open spaces (parks, trails).
4.2 A master plan for public art contains strategies for the best use of funding and
preferred sites based on specific criteria. Criteria for preferred public art sites
and art works include high visibility locations and appropriate scale, ease of
public access, relevance to the community, ease of maintenance, consistency
with the City's Urban Design Guidelines and Neighbourhood Design
Guidelines, quality of the art work, budget considerations and equitable
distribution of sites throughout the City.
4.3 One percent of the costs of civic projects with construction budgets in excess
of $100,000 are allocated to a consolidated public art capital account. The
maximum allocation at the one percent contribution is $300,000.
4.4 Civic construction projects contributing to the consolidated capital account are
eligible for a public art project as follows:
(a) Projects that generate less than $10,000 (e.g. one percent of a capital
budget less than $1 million) are supplemented from the consolidated
account to the $10,000 level for any one public art project
(b) Construction projects that generate more than $100,000 (e.g. one
percent of a capital budget greater than $10 million) will consume 60%
of the one percent allocation for their public art project. The remaining
40% of the one percent allocation is contributed to the consolidated
fund for use by smaller projects and to complete the priorities of the
community as expressed in the public art master plan.
(c) Construction projects that generate an amount between $10,000 and
$100,000 will consume the exact amount of the percent allocation for their
public art project.
4.5 The program offers a choice of options for municipal public art projects:
(a) Public art projects at civic sites; public art projects at priority sites:
All potential sites are assessed with the following criteria:
Ownership: The site should be owned by the City or there should be
assurance that an agreement for its use is attainable.
Public Exposure: If outdoors, the site should have complete
public visibility and unrestricted access at all times, and offer
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easy surveillance to minimize opportunities for vandalism. If indoors,
the site can be used and/or enjoyed by the public at least five business
days per week a year, less statutory holidays (252 days).
Significance: Locations of historical significance or that function
as gateways into districts and neighbourhoods provide special opportunities
for art work.
Safety and Preservation of Art Work: Sites where high levels of
chemical use for snow removal, or where maneuverability of snow
clearing machinery is required may present problems for some public
art installations. Medians in roadways may not be suitable sites due
to the level of riskcaused by vehicle collisions.
(b) Temporary installation projects such as digital projections on
the Berlin Tower,
(c) Promotion of the collection and public education.
4.6 Civic construction projects are reviewed annually to identify those eligible for
one percent assessments. Eligible projects include: community centres, fire
stations, arenas, City Hall and other public -access facilities, Kitchener
Memorial Auditorium, parks and trails, and streetscape improvements with
elements of feature landscape designs.
These projects will be reviewed using the same criteria described in Section
4.5
4.7 The program continues to support public art objectives as described in the
Official Plan and other approved planning documents.
4.8 The City engages in public art partnerships with the private sector, the
institutional sector, arts organizations, and other governments.
4.9 The City encourages the private development sector to participate voluntarily
in the percent for art program.
4.10 In construction projects for which the City has provided grants or loans to an
outside agency, the terms of the loan or grant agreement include a
requirement for public art to be included in that project. The grant or loan must
be in excess of $100,000. The one percent allocation will not exceed
$300,000.
4.11 The public art collection is documented and maintained to the highest
standards.
4.12 IMPLEMENTATION
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4.13 Roles and Responsibilities
4.13.1 The Arts and Culture Unit manages the public art program and is
responsible for project development and monitoring, competition
processes, collection management, communications, and
partnership creation. However, the program's implementation
depends on participation from many departments in varying
degrees. These roles range from contract preparation to art work
maintenance.
4.13.2 The Arts and Culture Advisory Committee's permanent sub-
committee, the Public Art Working Group (PAWL), provides
specialized advice on policy, program and projects and champions
the program in the community. All acquisitions, whether by
competition -derived commission, direct purchase, or donation, are
reviewed by PAWG and then by the Arts and Culture Advisory
Committee. This advisory committee support is communicated to
Council when recommendations are made. PAWG members
routinely serve on competition juries.
4.13.3 Both the general community and members of the arts community
participate in competition juries to provide balance and stakeholder
involvement. Ward councillors are invited to participate on a public
art juries which serve their wards.
4.13.4 Public art celebrations are designed to be public events.
4.14 Project Planning
Public art information is included in RFP documents for eligible construction
projects. With this approach, public art is integrated earlier into the capital
project for both efficiency and optimum results.
4.15 Acquisition Methods
A variety of acquisition methods are used to better serve the needs of unique
projects and situations and the overall mandate of the collection. Open
competition -generated commissions, invitational competition -generated
commissions, direct purchases and donations are used.
4.16 Jury Procedures
Competition juries ensure a fair public process through balanced participation
by community representatives, other project stakeholders and professional
arts community representatives. Competition juries function in accordance
with established procedures.
4.17 Technical Review of Proposals
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All commission proposals derived from competitions, and proposals for direct
purchases, are reviewed by an interdepartmental staff team and, as needs
warrant, by outside experts, to assess compliance with mechanical, structural,
health and safety, and maintenance requirements.
4.18 Education
Public education strategies include, but are not limited to, participation on
juries, communication tools such as signage, artist talks, brochures, website
information, and public art symposia.
4.19 Deaccession
DEFINITION: Deaccessioning refers to the formal and permanent removal of
an item from the collection originally acquired on a temporary or permanent
basis.
The City of Kitchener reserves the right to remove objects from its public art
collection under the following conditions:
a) The item has been lost, stolen, or damaged beyond repair.
b) The item has deteriorated to a non -restorable condition where the costs
of conservation outweigh the value to the collection.
C) Duplication: The object is a duplicate of another one in the collection.
d) The item's non -conformity to the collection mandate or problematic
changed cultural significance.
e) Endangerment of public safety.
f) Legal compliance (proof of ownership; maintenance of the integrity of the
public trust).
g) Site redevelopment.
4.19.1 Process of Deaccession
a) Deaccessioning will be by means of gift, exchange, sale or intentional
discard (destruction of an object that has lost its integrity or cannot be
gifted or sold). The method of disposition will be in accordance with the
City of Kitchener purchasing by-laws in consultation with Procurement.
b) A decision to deaccession must be based on the recommendation of City
staff with consultation received from PAWG and ACAC. The consent to
deaccession shall be recorded in writing and remain as an integral part of
the documentation pertaining to the transaction and the object's city public
art collection history.
C) The recommendation must be approved by Council.
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d) First consideration is given to a not-for-profit institution that can provide a
high level of care for the object and can continue to keep the object
accessible to the public. Second consideration is given to the disposal of
objects through public sale, and third disposal.
e) All proceeds from sale or auction of works shall be credited to the Public
Art Trust Fund.
f) In the event that artwork accepted by the City is to be deaccessioned or
moved, and it relates to or otherwise reflects the history of the City's
Administration and Local Government (i.e. Portrait of Mayor, City Hall or
City owned facility), it will be donated free of charge to the City's Archives
and be managed through the Corporate Records Management and
Archive Services Department in compliance with the Corporate Records
Management Policy.
g) The object will not be transferred for ownership to any employee of the
City, or any person associated with the program.
h) When there is any doubt on the legality of the disposition, consult
independent legal counsel.
i) The disposition must be documented: updated condition at time of
disposition including photographs, all agreements, correspondence,
record of the decision of the method of disposition and any subsequent
use of any funds from the sale of deaccessioned artworks.
D Ensure complete transparency and communicate the disposition to the
public.
5. HISTORY OF POLICY CHANGES
Administrative Updates
2016-06 - Policy 1-816 template re -formatted to new numbering system and
given number GOV-COR-816.
Formal Amendments
2010-08-20 - As per Council directive
2011-11-14 - As per Council directive
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Staff Repod
Financial Services Department
REPORT TO: Finance and Corporate Services Committee
DATE OF MEETING: November 8, 2021
SUBMITTED BY: Ryan Hagey, Director of Financial Planning
519-741-2200 Ext 7353
PREPARED BY: Debbie Andrade, Manager of Budgets
519-741-2200 Ext 7114
WARD(S) INVOLVED: All
DATE OF REPORT:
REPORT NO.:
SUBJECT:
RECOMMENDATION:
October 20, 2021
FIN -2021-57
2022 User Fees
www.kitchener.ca
THAT the proposed fees and charges contained in the 2022 User Fee Schedule attached to
Financial Services Department report FIN -2021-57 be approved; and,
THAT Legal Services staff be directed to prepare the necessary by-laws to amend The City of
Kitchener Municipal Code Chapters for fees and charges pertaining to licensing, planning
applications, building permits and Committee of Adjustment applications.
BACKGROUND:
A comprehensive review of fees and charges forms part of the annual budget process. Council normally
approves a new fee schedule each fall to provide time to secure Provincial approvals and by-law
amendments before fees are increased effective the beginning of the following year.
Fees and charges are used by municipalities as an alternative to fully funding various programs and
services through property taxes. Fees and charges are often used for programs and services where
customers have a choice whether to use them and, for this reason, the use of fees and charges tends to
be favoured over property taxes alone.
REPORT:
A comprehensive schedule of proposed fees and charges is attached to this report.
When setting individual rates, departments consider a range of factors including cost recovery,
legislation, rates of other municipalities and market conditions. For 2022, departments were provided with
a guideline to increase fees and charges by 2%, approximating the rate of inflation.
*** This information is available in accessible formats upon request. ***
Please call 519-741-2345 or TTY 1-866-969-9994 for assistance.
Page 14 of 144
The 2022 user fees will make up approximately 10% of all tax supported revenues which is consistent
with the previous year. Failure to adjust user fees would shift program costs to the property tax base and
necessitate property tax increases above the rate of inflation.
In general, fees are increasing by the guideline amount, or something close to it. Some fee increases
differ from the guideline in order to come to a rounded amount (e.g. nearest $0.25, $1, or $5). The table
below breaks down the change in fees into different categories. This breakdown shows the majority of
fees (969) are increasing by an amount close to the guideline, while the next largest category is fees
being held flat (198).
Summary of Change in User Fees Compared to Prior Year
Fee change
# of Fees
% of Fees
Fee decrease (i.e. less than 0%)
11
1 %
No change (i.e. 0%)
198
15%
Between 0% - 1.5%
31
2%
Between 1.5% - 2.5%
969
73%
Greater than 2.5%
82
6%
New fee
33
3%
The remainder of the report highlights fee changes that differ from the inflationary guideline.
Highlighted Fee Changes
Market (Fees 1- 29 on the detailed fee schedule)
New Rental Fees (Fees 7 — 22)
There are now four rentable spaces at the market; The Marketplace Kitchen, Market Plaza, Eby
Street Covered Area, and Upper Floor Rental. Three fee packages are being proposed for each
space. The packages include: 1. Rental space only, 2. Rental space, kitchen facilities and
equipment. 3. Rental space, kitchen facilities and equipment as well as china, flatware, linens,
tables and chairs. The rates for each space were developed based on both the cost/sq.ft. of the
existing rental space, as well as, benchmarking from other similar venues in the city as a guide.
Engineering (Fees 92 — 228 on the detailed fee schedule)
Third and subsequent CCTV review (Fee 97)
This fee is applied when consultants submit CCTV that does not address the City comments
and the same comments apply as on the 1st and 2nd submission. The fee is due with the 3rd
submission.
Concrete Work (Fees 154 — 158)
Concrete work fees have remained flat.
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Planning (Fees 229 — 297 on the detailed fee schedule)
Mapping Services - Address List (240 metre radius, no names) (Fee 246)
New fee to cover the administrative costs associated with preparing mapping and circulation
materials that are not associated with a development application.
Public Notice Advertisement Fee (Fees 262-263)
Higher than inflationary increase to match new pricing for newspaper ads.
Sign By-law Amendment (Fee 265)
New fee to cover the processing and public advertisement costs associated with an amendment
to the City's sign by-law. This is a more comprehensive process than a sign variance.
Parking (Fees 340 — 368 on the detailed fee schedule)
Parking fees have remained flat due to the impacts of the pandemic.
Meter Bagging /day - duration greater than 1 week but less than 1 month (Fee 367)
New fee for Meter Bagging greater than 1 week but less than 1 month.
Meter Bagging /day - greater than one month (Fee 368)
New fee for Meter Bagging greater than one month.
Building (Fees 369 — 468 on detailed fee schedule)
Building fees have remained flat for 2022. These fees were decreased by 10% in 2021.
Fire (Fees 470 — 546 on the detailed fee schedule)
Fire Alarm Monitoring Fees (Fee 514 — 517)
Given the financial instability resulting from COVID-19, all residential alarm monitoring fees will
not be increased in 2022. These fees are being held flat to prevent a loss of customers.
Response to Provincial Highways/Truck (Fee 527 & 528)
These hourly rates are set by the Province and have been updated to match their legislated fee.
Enforcement (Fees 547 — 573 on the detailed fee schedule)
Chicken Registration Fee (Fee 557)
Council approved one-time flat fee that does not increase annually.
Neighbourhood Programs & Services (Fees 574 — 802 on the detailed scheduled)
Doon Pioneer Park Community Centre Gymnasium (Fee 630)
Page 16 of 144
Staff reviewed pricing at all facilities to ensure fees were aligned. This fee will be increasing to
2.99% to match other City of Kitchener Community Centres.
Huron Brigadoon Community Centre (Fees 636 — 637)
New fees are for the rental space at the new Community Centre.
Senior Day Program — Extended Day fee (Fee 792)
This fee is not being increased in 2022 as the Inflationary increase has already been applied to
the Senior Day Program and not applied to the extended day given it is used by families on
fixed incomes.
Youth Programs before and after care for full day programs (Fee 801)
The inflationary increase has not been applied to the cost of the program. No inflationary
increase on this fee as this would result in a barrier to some families.
Kitchener Memorial Auditorium Complex (KMAC) (Fees 803 — 843 on the detailed scheduled)
A thorough review of the fees was undertaken to ensure that the fees align with other City of
Kitchener fees and with neighbouring cities. This has resulted in some fees differing from the
standard 2% increase.
Sport Development (Fees 844-873 on the detailed fee scheduled)
Affiliated Rates (Fees 848, 855, 857, 860, 865, 867, 869)
This fee is not being increased to keep in line with other municipalities and our ice rental
discounts.
Synthetic Turf —Affiliated (Fee 870)
New fee to assist affiliated sports groups with cost of sport and align with other fees.
Synthetic Turn — Non -Prime Time (Fee 871)
New fee established to encourage rentals during periods of low usage.
Aquatic Programs (Fee 874 — 1006 on the detailed fee schedule)
Recreation Swims Book of tickets (Fees 877-885)
Fees have been changed to be consistent and to ensure discounts increase with the number of
tickets purchased.
School Board Reduced staffing rate (Fee 973)
Fee has been recalculated to recover actual wage and fringe costs.
Extra guard per hour (Fee 985)
Fee has been recalculated to recover actual wage and fringe costs.
Page 17 of 144
After hours staffing cost clerk (Fee 986)
Fee has been recalculated to recover actual wage and fringe costs.
Golf Fees (Fee 1007 — 1051 on the detailed fee schedule)
A thorough review of all golf user fees were undertaken this year as City of Kitchener fees were
lower than competitors. User fees are recommended to increase this year to bring our fees
more in line with competition, and to increase revenues to aid in increased operating and capital
costs. The recommended fee increases will not increase the City's fees more than its
competitors.
Gas Utility (Fees 1295 — 1387 on the detailed schedule)
Meter Set Upgrade (Fee 1302)
New fee added to let customers know that if they are applying for a gas meter set upgrade, a
portion of the cost may need to be paid upfront. The amount will vary depending on usage, and
is determined based on a payback calculation of the meter costs plus install.
Cage of 5 PSI Meter Set (Fee 1303)
This fee increase is based on current contractor pricing.
Gas Service Abandonment (Steel) and (Plastic) (Fees 1304 and 1305)
This fee increase is based on current contractor pricing.
Large Gas Usage Reduced Clearance Regulator (Fee 1313)
New fee required for large volume customers that need a reduced clearance regulator.
Rental Gas Water Heater Rates — Yearly (Fees 1320 to 1362)
The average increase in water heater rental rates has increase between 2% and 2.75% due to
increased operating costs of the program. Any increases outside of this range are due to
significant increased cost of tank prices.
Direct Purchase Administration Charge — Fixed Monthly and — Monthly Charge per
account (Fees 1382 and 1383)
These fees are being increased to recover the administrative cost increases incurred in relation
to the set up and ongoing facilitation of direct purchase contracts.
Water Utility (Fees 1388 — 1418 on the detailed schedule)
Damaged/Neglect/Theft Water Meter Fee (Fee 1411)
New fee for damaged water meters due to negligence and/or tampering. The fee includes the
cost of the replacement meter in addition to site visit costs.
Water Meter Water Shut off Fee for Denied Access (Fee 1412)
Page 18 of 144
New fee to recover the additional costs incurred when the customer does not respond to an
appointment request. As additional site visits are required, this fee is meant to recoup the costs
to the utility.
Damaged Water Hydrant Fee (Fee 1413)
New fee to recover the cost of hydrant replacement and installation due to vehicular damage.
New Water Meter fee — Adaptors (Fees 1414 to 1417)
New fee to recoup the cost of additional piping (adaptors) required to when the existing piping
needs to be downsized to match the size of the water meter.
New Account Set Up Fee — Bulk Water Station (Fee 1418)
New fee to cover the administrative cost to set a new customer account for the bulk water
station.
Legal Fees (Fees 1444 — 1476 on the details schedule)
Patio Encroachment Agreements (Fees 1469— 1473):
First Time Application (Fee 1470) (also require building permit fee - found in building
user fees)
Cost recovery for work required to process, develop and modify new agreements
Annual patio renewal fee (for patios with 12 or fewer seats) (Fee 1471)
Fee for leasing public right-of-way for commercial purposes; we have slightly increased the
small patio fee and reduced the large patio fee in recognition of the impacts of the pandemic
Annual patio renewal fee (for patios with 13 or more sears) (Fee 1472)
Fee for leasing public right-of-way for commercial purposes; we have slightly increased the
small patio fee and reduced the large patio fee in recognition of the impacts of the pandemic
Amendment to existing patio agreement (Fee 1473)
Cost recovery for work required to process, develop and modify new agreements
Legislated Services Fees (Fees 1477 — 1499)
Commissioning of Non -City Related Documents (Fee 1488)
Holding the 2021 fee to remain consistent with other neighbouring municipalities
Information Access Request (Fee 1490-1493)
Legislated fee which cannot be changed.
Marriage License (Fee 1495)
Holding the 2021 fee to stay competitive with neighbouring municipalities.
Lottery/Bingo License (Fee 1496)
Holding the 2021 fee. Lottery groups have not been operating in 2020 and 2021. The
percentage is legislated.
Page 19 of 144
Death Registration (Fee 1497)
Holding the 2021 fee to remain consistent with other neighbouring municipalities.
Municipal Information Forms (Fee 1498)
Reviewing, Stamping forms for Liquor License Applications.
Property Standards Appeals (Fee 1499)
Increasing to reflect the cost of running the committee, and to align with what most
municipalities are charging.
Revenue Fee (Fees 1614 — 1633 on the detailed schedule)
Mortgage Company Information Request Fee (Fee 1621)
This new fee represents a recovery in administrative costs related to processing of mortgage
company payments and responding to inquiries from mortgage companies specific to their
clients (property owners). Time spent by staff includes but is not limited to: resolving
reconciliation issues with the mortgage company's list of accounts, providing mortgage
companies with details on arrears owing, and resolving file formatting issues.
ALIGNMENT WITH CITY OF KITCHENER STRATEGIC PLAN:
The recommendation of this report supports the achievement of the city's strategic vision through the delivery
of core service.
FINANCIAL IMPLICATIONS:
User fees make up approximately 10% of the revenues used to fund the tax supported operating
budget. The proposed 2022 tax supported budget includes increases to fees and charges by 2% in
most instances, approximating the rate of inflation.
COMMUNITY ENGAGEMENT:
INFORM and CONSULT
This report has been listed on the City's website. In addition, the finalized listing will be posted on the
City's website after adoption by Council.
The Planning, Engineering and Building fees were reviewed with development industry stakeholders at
a Waterloo Region Homebuilders Liaison committee meeting with no objections.
ACKNOWLEDGED BY: Jonathan Lautenbach, Chief Financial Officer (CFO), Financial Services
Page 20 of 144
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Staff Report
Develo n7ent Services Deoartr7ent
REPORT TO: Finance and Corporate Services Committee
DATE OF MEETING: November 8, 2021
L
www. kitchener ca
SUBMITTED BY: Bennett, Brian, Manager, Business Development,
519-741-2200 X 7230
PREPARED BY: Morgan, Rob, Capital Investment Advisor,
519-741-2200 X 7734
WARD(S) INVOLVED: All
DATE OF REPORT: September 16, 2021
REPORT NO.: DSD -2021-162
SUBJECT: Brownfield Financial Incentive Program Review
RECOMMENDATION:
That the Brownfield Financial Incentive Program be amended by eliminating the 10%
allowance for indirect costs, as described in Report DSD -2021-162.
REPORT HIGHLIGHTS:
• The purpose of this report is to obtain approval of the recommended refinement to the
Brownfield Financial Incentive Program detailed within this report.
• The key finding of this report is that the current joint Tax Increment Grant program is a
successful, mutually beneficial program that encourages private investment in
brownfield sites. The proposed elimination of the 10% allowance for indirect costs still
results in an attractive incentive program.
• The financial implications involve the removal of the allowance for indirect costs
currently set at 10% of eligible remediation costs payable to the developer.
• Community engagement included a review of the proposed changes with the major
users of the Brownfield Program, a letter to key stakeholders outlining the proposed
changes and a link to the public meeting date.
• This report supports the delivery of core services.
BACKGROUND:
The City of Kitchener has a long history of Industrial and Commercial development which
has seen different types of companies over time.. As a result, there are properties
throughout the community that sit vacant, are underutilized or have been abandoned due
to environmental contamination from former uses.
*** This information is available in accessible formats upon request. ***
Please call 519-741-2345 or TTY 1-866-969-9994 for assistance.
Page 72 of 144
These contaminated lands are referred to as "brownfields" and were often overlooked for
redevelopment due to the significant financial costs, timing uncertainties and liability
associated with clean up. For municipalities, this equates to a loss in property tax revenue,
inefficiencies in use of existing infrastructure and greater pressure to expand services to
the outlying areas.
In 2004, the City of Kitchener launched its Brownfield Financial Incentive Program (BFIP)
in the form of a Tax Increment Grant (TIG) and in 2006 the Regional Municipality of
Waterloo implemented a BFIP which included a joint TIG component with the City of
Kitchener, as well as a grant for Phase Two Environmental Site Assessments and a
Regional Development Charge Exemption.
The joint TIG is a grant provided by the City and Region that reimburses the developer for
up to 100% of eligible remediation costs plus a 10% provision for soft/indirect remediation
costs from the increase in property taxes payable as a result of the redevelopment of the
property.
The TIG is equal to up to the full amount, or a portion of the amount of the tax increase (or
increment) in the City and Regional property taxes after the property is reassessed post
redevelopment. The proportional breakdown of taxes is approximately 60% Region and
40% City.
Regional BFIP Program Review
In the spring of 2019 Regional Council approved revisions to their Brownfield Program.
The previous Regional BFIP consisted of three incentives:
Phase Two Environmental Site Assessment (ESA) Grant (up to $40,000)
2. Joint Tax Increment Grant (TIG)
o A joint TIG is a grant provided by the Region and Area Municipality that
reimburses the developer for up to 100% of eligible remediation costs plus a
10% provision for indirect remediation costs from the increase in property
taxes payable.
3. Regional Development Charge (RDC) Exemption
o The RDC exemption for brownfield sites allows a developer to recover 100%
of eligible remediation costs plus a 20% provision for indirect remediation
costs up to a maximum amount of the cost of their Regional Development
Charges.
The Region's changes to their program:
1. Removal of the Phase Two ESA Grant
2. Removal of the 10% allowance provision for indirect remediation costs from the
Regional share of the TIG. Indirect costs can include Planning fees, legal costs,
insurance premiums and assessment estimates
Page 73 of 144
3. Regional Development Charge Exemption changes:
o Removal of the 20% allowance provision for indirect remediation costs.
o Reduction in the RDC exemption to 100% of eligible costs up to $1,000,000
if the required RSC has been issued by December 31, 2021; and
o Reduction in the RDC exemption to 50% of eligible remediation costs up to
$1,000,000 if the RSC has been issued between January 1, 2022 and July
31, 2024.
o The RDC exemption will be completely phased out by August 1, 2024.
REPORT:
The City's program consists of the Joint Tax Increment Grant (TIG). Which, as noted in the
background, is a joint program provided by the City of Kitchener and the Region of
Waterloo that reimburses the developer up to 100% of eligible remediation costs plus a
10% provision for indirect remediation costs from the increase in property taxes payable.
The 10% indirect costs (soft costs) include costs such as planning fees, legal costs,
insurance premiums and assessment estimates all related to the remediation of the
subject property.
Review of Kitchener's BFIP Program
Kitchener's Brownfield Financial Incentive Program has been a successful and effective
incentive program. Since its inception in 2004 City Council has approved 14 applications
contributing to the remediation and redevelopment of approximately 124 acres of
contaminated land. These developments, some of which are complete and some of which
are currently being redeveloped, are anticipated to result in over 3,000 new residential
units, over 1,500,000 square feet of new non-residential floor area and over $800M in
increased assessment value. To achieve these benefits, Council has invested $15M
through the BFIP program to assist in the remediation of the brownfield properties. The
average time it takes for the City's investment in the TIG Program to be fully reimbursed is
5.5 years.
Once these properties are fully redeveloped and reassessed by MPAC they are estimated
to collectively pay $4M more annually in City taxes than the pre -remediation properties
did. As such, the collective program to date has produced a 3.75 -year return -on -
investment. Over a ten-year period, for example, by foregoing $15M of tax revenue over
3.75 years will result in $25M in new tax revenue over the balance of the 6.25 years.
Without the program in place, it is likely that the new revenue would not have been created
and the sites would continue to sit underused and contaminated.
Page 74 of 144
Table 1
Kitchener Brownfields at a Glance
.........................................................................
1 4 Council Approved BFIP Applications
1 24 Acres of contaminated land remediated
37000 New residential units constructediproposed on approved sites
175005000 Square feet of new non-residential floor area proposed on approved sites
$470007000 Annual increase in the City portion of property taxes for approved brownfield
1$1570007000 Approved by the City to incentivize Brownfield redevelopment
$80070005000 Increase in assessed value for all approved sites (MPAC)
Benefits of brownfield redevelopment
Contaminated lands are often vacant, underutilized or abandoned. Remediating these
properties help create attractive, thriving neighbourhoods that result in far reaching
community benefits related to the environmental, economy and society.
Environmental Benefits
Removes source of land, water and air contamination
Helps conserve greenfield land
Renews undesirable land in desirable locations, allowing for smart growth and
urban intensification
Economic Benefits
Create new development opportunities, new employment
Makes use of existing infrastructure and services such as transit, waste collection,
as well as storm water and sanitary infrastructure
Increases property values and municipal tax revenue
Social Benefits
Preservation of historic buildings and heritage architecture
Enhance neighbourhood appearance, aesthetics, and community pride
Increases housing supply and commercial opportunities
Comparisons to Other Municipalities
An environmental scan was completed relative to similar sized municipalities throughout
Southern Ontario. It was determined that the majority have a Brownfield Incentive Program
and that the Region/City's program is fulsome and competitive with other municipalities.
Page 75 of 144
Impacts if Kitchener's BFIP was Eliminated
While the profitability of the development market in Kitchener has grown significantly since
the inception of the program, the risks associated with developing contaminated lands
remain. In particular, the full extent of site remediation costs are often not known until a
site is under construction. This typically occurs after a property has been brought to
market and pre -sales (in the case of residential) have been completed. As such,
elimination of the program would likely result in the following:
a) While some property owners may still proceed with redevelopment in the absence
of an incentive, the added risks would be passed down to the purchaser/tenants,
further exacerbating the lack of affordability in the current housing market. This
would only further reduce the likelihood of achieving mixed income developments
with a proportion of affordable units;
b) Reduced development interests along the ION central transit corridor in favour of
greenfield lands;
c) Greater urban development pressure on lands which are unlikely to have
contamination. In the Central Neighbourhoods, this could lead to more
consolidation of single detached dwelling lots including more Official Plan
Amendment and Zone Change applications on the fringes/arterials of established
neighbourhoods; and,
d) Less likelihood of development on former urban industrial lands where
intensification is preferable, perpetuating the environmental risk of these lands
remaining contaminated.
Stakeholder Input
The Region of Waterloo held stakeholder consultations in 2018 with Area Municipal staff,
environmental consultants and the development industry. The feedback indicated that the
incentives offered by the Region and Cities provided a level of financial certainty for
property owners seeking to redevelop contaminated sites. It was acknowledged that
redevelopment of brownfield sites can be costly and complicated and the BFIP has been
an instrumental tool in the redevelopment of contaminated sites that may not have
otherwise occurred.
To developers and their financial partners, the TIG signals a strong financial commitment
on the part of the City and Region to support the actual remediation and redevelopment of
contaminated sites. Without this financial commitment, contaminated sites may not be
financially viable for remediation and redevelopment.
Key Findings
Through this process it was also recognized that the brownfield redevelopment industry
has matured since the inception of the program, with many experienced developers and
consultants now familiar with how to successfully redevelop a brownfield site.
Page 76 of 144
The existing TIG incentive allows for indirect costs to be reimbursed up to a maximum of
10% of eligible direct remediation costs. Given the maturity of the brownfield
redevelopment industry, it is recommended that only 100% of direct eligible remediation
costs should be reimbursed, and the 10% provision to reimburse the indirect costs be
discontinued. Indirect costs can vary widely from project to project. To date, the costs have
ranged from a low of $20,000 for a townhouse development to a high of $325,000 for the
remediation of the former Kitchener Frame property at 1011 Homer Watson Boulevard.
During the consultation with stakeholders undertaken by the Region in 2018, developers
understood the rationale for removing the 10% indirect costs and stated that the balance
of the TIG remained an important financial incentive.
Approval of the proposed refinement to the Brownfield Financial Incentive Program would
bring Kitchener's program into alignment with the Region and the Cities of Waterloo and
Cambridge who recently removed the 10% allowance for indirect costs from their
programs.
The wording of the Brownfield CIP allows for changes to the program of this nature without
the need to change the CIP.
Conclusion & Effective Date
Based on the foregoing, staff recommend continuing Kitchener's BFIP in its current state
while removing the 10% allowance for indirect costs. The change to the TIG program, if
approved by Council, would be effective November 22, 2021. There are a number of BFIP
applications that have been deemed complete and are currently under review. It is
intended that these applications be eligible for consideration under the terms of the current
program. Any applications received after the date of Council approval would be subject to
the new terms.
STRATEGIC PLAN ALIGNMENT:
This report supports the delivery of core services.
FINANCIAL IMPLICATIONS:
Capital Budget — Funding for these applications are accounted for in the Brownfield Capital
Account. The source of funding for these grants is ultimately the new tax assessment growth
that will result from redevelopment.
Operating Budget — The recommendation has no impact on the Operating Budget.
COMMUNITY ENGAGEMENT:
INFORM — This report has been posted to the City's website with the agenda in advance
of the council / committee meeting. Additionally, the proposed changes were reviewed with
major users of the Brownfield Program, and a letter was emailed to stakeholders advising
them of the potential change to Kitchener's program as well as the date of the Committee
Page 77 of 144
Meeting. The stakeholder group is made up of developers, remediation experts and
consultants.
PREVIOUS REPORTS/AUTHORITIES:
There are no previous reports/authorities related to this matter.
APPROVED BY: Justin Readman, General Manager, Development Services
Page 78 of 144
Staff Report Iz
Corporate Services Departr7ent www. kitchener. ca
REPORT TO: Finance and Corporate Services Committee
DATE OF MEETING: November 8, 2021
SUBMITTED BY: Christine Tarling, Director of Legislative Services/City Clerk, 519-
741-2200 ext. 7809
PREPARED BY: Cody Boomer, Election Project Manager, 519-741-2200 ext. 7273
WARD(S) INVOLVED: All Wards
DATE OF REPORT: October 28, 2021
REPORT NO.: COR -2021-26
SUBJECT: 2022 Municipal & School Board Election — Alternative Voting
Methods
RECOMMENDATION:
That a by-law to authorize the use of internet voting for advanced polls as a
supplementary voting method for the 2022 Kitchener municipal and school board
election in conjunction with paper ballots/tabulators be approved, subject to the
satisfactory completion of the City's Solution Assessment and Privacy Impact
Assessment.
REPORT HIGHLIGHTS:
• By-law 2006-135 is in place authorizing the use of paper ballots/tabulators for all
Kitchener municipal and school board elections.
• The purpose of this report is to present Council with information regarding potential
alternative voting methods as a supplementary voting method forthe 2022 municipal and
school board election.
• Staff recommends internet voting as a supplementary voting option for advanced polls
only to help improve equity, accessibility, customer service and pandemic planning.
• Staff's recommendation is informed by research on election trends, responses from
vendors to the City's Request for Information (RFI), a municipal scan, and feedback from
the community.
• This report supports the delivery of core services and aligns with the Strategic Plan goals
of caring community and customer service.
BACKGROUND:
The Municipal Elections Act, 1996, (MEA) states that municipal elections are to be held
every four years with the next election day occurring on October 24, 2022.
Previously, decisions on vote -counting equipment or alternative voting methods were
required to be made and ratified by by-law by May 1 the year before an election. Bill 218,
Supporting Ontario's Recovery, 2020, amended the MEA to require this decision be made
by May 1 of the election year. While some municipalities have already approved their voting
method for 2022, many others are using the extended period to research, undertake public
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engagement, and assess the best approach for its electors. City staff have done that work
and are now seeking direction from Council because knowing the voting method is
necessary to inform various interrelated decisions (e.g., polling locations, election workers,
candidate packages), which need to be made by early 2022. Most importantly, City staff
need to provide voting subdivisions to the Municipal Property Assessment Corporation
(MPAC) by March 2022. This will require time in advance to review the impact of the
alternative voting method(s) on those subdivisions and to work with GIS to establish those
boundaries.
By-law 2006-135 is already in place for the use of paper ballots/tabulators in all Kitchener
municipal elections. The purpose of this report is to present Council with alternative voting
methods to be used as a supplementary voting method for the 2022 municipal and school
board elections.
It should be noted that Council is being requested to decide on a voting method, but as per
the MEA, the City Clerk and staff are responsible for deciding on the means to deliver that
voting method (e.g., mobile voting, super polls, kiosks). Therefore, that decision is out of
scope for the purposes of this report.
REPORT:
Election Principles & Factors
There are several methods by which an elector could cast their ballot in the 2022 municipal
election:
• Paper ballot, which requires in-person voting;
• Internet voting;
• Mail -in ballot; or,
• Telephone voting.
Council may choose to only offer paper ballots/tabulators in accordance with By-law 2006-
135; select another single method to replace paper ballots/tabulators; or pass a By-law in
addition to By-law 2006-135 to permit internet voting as a supplementary voting option for
advanced polls only in 2022.
In reviewing available alternative voting methods, City staff have considered previously
established election principles that align with the MEA, and recognized election best
practices as well as factors that improve the voting experience and election administration.
For 2022, staff has also considered alternative voting methods through an equity lens as
well as pandemic planning.
Election Principles:
• Accessibility — The election is compliant with Accessibility for Ontarians with
Disabilities Act (AODA) and enable all stakeholders who wish to participate to do so.
• Equity — The election is equitable and fair for all stakeholders.
• Security — Ballots cast will be secure from tampering.
• Secrecy — An individual's ballot and personally identifiable information will be
confidential.
• Integrity — Integrity of the voting process and election record will be upheld.
• Verifiability — Election results will be auditable and defendable.
• Legally Binding — The election processes and procedures will adhere to the
requirements of the MEA and other applicable legislation and governing policies.
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Factors:
• Cost — Administration of the election is cost effective.
• Customer Service — Continue to improve our procedures and processes.
• Efficiency — An easy and facilitated voting experience.
• Counting & Results Reporting — Reliable and timely results tabulation
• Pandemic planning — Ability to provide for a safe and healthy election.
When all of the above principles/factors are taken together, City staff recommends that a
supplementary voting method be considered for the 2022 municipal election, and that the
preferred supplementary method be internet voting since it is the method that most strongly
achieves the above-mentioned principles/factors. Furthermore, in order to afford the best
customer experience for the electors, staff recommends that internet voting be deployed for
advanced polls only and not on Election Day.
If internet voting is used as a supplementary method to paper in 2022, City staff will need
time to develop procedures and processes to implement and conduct testing as well as
prepare an emergency plan. If pandemic restrictions remain in place, City staff will also need
to develop procedures and processes for in-person voting in order to adjust to the
constraints created by the pandemic. The voting method also impacts other important
decisions City staff will need to make with respect to the election. For all these reasons, it
would not be desirable to delay a decision on this issue.
Analysis
This report compares currently available voting methods for the 2022 municipal and school
board election. Efforts to inform this analysis include information gathered from research on
municipal election trends in Ontario, information on alternative voting methods informed by
a RFI the City issued, community engagement, and examines concerns previously raised in
2012 in report FCS -12-191 — Alternative Voting — Internet Voting.
2018 Municipal Election Trends
In 2018, the City of Kitchener saw over 41,000 eligible electors vote by paper ballot,
representing a 28% voter turnout. While this was a decrease of 2% from 2014, it was on par
with the City's 50 -year average. Within the Region of Waterloo in 2018, elections were held
by paper ballot in Waterloo and Wilmot; internet and telephone in North Dumfries, Wellesley
and Woolwich; and, by both internet and paper ballot in Cambridge.
According to the statistics for the 2018 election from the Association of Municipalities of
Ontario (AMO), 178 municipal governments used internet and telephone voting, which is 84
more than the previous election. The survey noted the use of mail -in ballots in the 2018
election dropped by 46% and likely reflects a move to methods that are safe from a postal
strike. While the methods vary, offering electors more than one option to vote is increasingly
more common.
AMO — Ontario Municipal Elections
2018 Voting Methods b Percentage
Internet Voting as primary oroptional
42.3%
Paper ballots only
26.6%
Used Scanners as primary oroptional
17.8%
Mail -in ballots primarily
13.3%
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AMCTO received survey responses from 263 municipalities, and 132 indicated they used
internet voting in some capacity. Of those, 117 responded to the question regarding
recommending internet voting — 91% would recommend while 9% said maybe. 116
responded to the question as to why they decided to use internet voting in 2018.
AMCTO — Ontario Municipal Elections
Reasons for Choosing Internet Voting
Improve accessibility
50%
Modernization
27%
Improve voter turnout
15%
Cost
8%
While some municipalities have chosen to implement internet voting to increase voter
turnout, there is no conclusive evidence that internet voting increases turnout, as there are
numerous variables and factors that impact overall turnout in a municipal election.
Of the 118 municipalities that indicated they used internet voting in 2018, 115 responded to
the question as to the risk mitigation methods they used.
AMCTO — Ontario Municipal Elections
Risk Mitigation Methods for Internet Voting
Conduct re -tests and audits 68%
Vendor -provided security measures 19%
Hired cyber -security consultant 5%
Internet voting has been increasingly utilized in Ontario by municipal election administrators.
Currently, it is the most widely used alternative voting method used by municipalities as
either the primary or supplementary method of voting in Ontario.
Impacts of COVID-19
While there was a notable trend towards technology-based voting methods before the global
pandemic, COVID-19 has since created a climate where the City will need to consider the
benefits of a remote voting method at least as a supplementary means of voting for electors.
While vaccination efforts are underway, and health and safety measures have helped to
control transmission, the pandemic has not followed a predictable trajectory. Therefore, it
would be prudent to consider more than one voting method in order to make voting as
accessible and as safe as possible for all electors.
Comparison to the 2012 Internet Voting Report
The 2012 report FCS -12-191 — Alternative Voting — Internet Voting recommended against
utilizing internet voting until a number of concerns had been addressed. Significant progress
has been made to address the issues in terms of security, integrity, verifiability, and cost
since the City last explored the option nearly a decade ago. For example, software
advancements enable auditable election records, cloud -based solutions limit the risk of
service disruptions, and two -factor registration and authentication help to mitigate voter
fraud. As well, the City's internal Cybersecurity Analyst has been actively involved in the risk
assessment of internet voting and has provided further mitigation methods to ensure
security.
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Additionally, in comparison to 2012, there is an increased focus on equity, accessibility and
pandemic planning in preparing for the 2022 municipal election which is supported through
the use of internet voting as a supplementary voting method.
Recommendation
Staff have analyzed all alternative voting options available to arrive at the recommendation
that internet voting be deployed for advanced polls only and not for the full duration of the
election, as a supplementary voting method to paper ballots/tabulators.
Primary Advantages:
• Supports and improves equity and accessibility by offering two methods of voting.
• Increases convenience of voting during the advanced voting period.
• Enhances health and safety by limiting contact if pandemic measures are still in
place.
• Risk concerns from 2012 have been greatly reduced and more mature risk mitigation
methods now exist.
• The City's current contract with Dominion Voting Systems guarantees a 20% discount
for both paper and internet voting methods.
Main Disadvantages:
• No internet voting method on Election Day.
• Public perception about security of internet voting.
• Additional time needed to familiarize and train staff on internet voting.
• Need to create additional processes and procedures to implement and test internet
voting.
Other Alternative Voting Methods Considered but Not Recommended
While all voting methods share some of the same advantages as staff's recommendation,
the main disadvantages of the other methods are as follows:
1. Internet voting for advanced polls and on Election Day:
• Delays in providing timely support or assistance to electors in casting their ballot
online and risk not being able to cast a ballot.
2. Internet voting only for the entire election:
• Does not support equity and accessibility as it limits electors to one voting method
and disenfranchises those without access to the internet or who prefer to vote in-
person.
3. Mail -in ballots:
• Mail processing or a postal strike could delay ballots arriving to voters in time and
could result in lost or damaged votes, or ballots not being returned on time to be
counted.
• Additional resources required for receiving and tabulating ballots.
• Public perception about security of mail -in ballots.
• The cost of mail -in ballots is more expensive than paper ballots/tabulators and
internet voting combined.
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4. Telephone voting:
• Delay decision-making regarding election processes since staff will have to procure
and establish a contract with a new vendor.
• Delays in providing timely support or assistance to electors in casting their ballot
online and risk not being able to cast a ballot.
• Additional time needed to familiarize and train staff on telephone voting.
• Public perception about the security of telephone voting.
• Feedback from our engagement survey, voters of other municipalities from previous
elections, as well as our vendor identify this method is cumbersome and not the
preferred option.
STRATEGIC PLAN ALIGNMENT:
This report supports the delivery of core services.
Internet voting as a supplementary method helps to achieve the goals of the strategic plan:
• Caring Community: Enables our diverse population with options to formally
participate in municipal politics by increasing access to address various unique life
circumstances.
• Customer Service: Provides an easy to use and convenient method of voting by
offering the opportunity to vote online and enhancing the customer experience.
FINANCIAL IMPLICATIONS:
The City maintains an Election Reserve of $522,000 that has been fully funded to -date. Staff
anticipates that an increase in the overall budget for the election will be required regardless
of the voting method(s) selected. However, depending on the method of voting method(s)
selected, the budget impact will vary.
Financial Considerations
In 2018, the cost of holding Kitchener's municipal election was $559,444.35. This expense
was paid out of a reserve fund collected over the term between elections and provided for
election staff, 77 voting locations and 16 institutions on Election Day, leasing equipment and
software, postage, and supplies.
In estimating costs for the 2022 election, the City can still benefit from its previous contract
with Dominion depending on the chosen voting method(s). The existing contract provides
for:
• Paper Ballot Only — $0.25 per ballot.
• Internet Voting as a supplementary method — Approx. $0.75 per ballot.
• Mail -in Ballot as a supplementary method — Dominion has provided a rough estimate
of an additional $3-$5 per ballot, which does not include postage.
• Internet Voting Only — Approx. $1.50 per ballot - Dominion has provided a rough
estimate of an internet-only election that does not benefit from the previously
contracted discount.
The below cost estimate for internet uses a 25% of eligible elector utilization rate. Staff
stresses that unless contracted, these costs are rough estimates and do not consider other
factors such as postage or staffing requirements.
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Total Cost with Contingency
With Internet Voting
Election Reserve $
522,000.00
Cost with Internet Voting $
633,400.00
20% Contingency $
126,680.00
Total Cost $
760,080.00
Total Shortfall $
(238,080.00)
COMMUNITY ENGAGEMENT:
INFORM — This report has been posted to the City's website with the agenda in advance of
the council / committee meeting.
CONSULT — A total of 1025 responses were received through online and in-person
engagement surveys. Responses were not required for each question and allowed
participants to skip questions.
Stakeholder groups in the community who may have been previously underrepresented
were also interviewed to bolster the feedback received through the engagement survey.
The survey also provided the opportunity to canvass survey respondents for improvements
beyond voting methods. That feedback will be utilized by Election staff to improve our 2022
election in addition to the surveys completed post -2018.
Outreach methods included:
• Social media posts
• Local media attention
• City Newsletters
• Love My Hood
• Engage Kitchener
• Emails to & Interviews with community groups
• In-person engagement
Engagement Survey
To help inform this report, the City launched an online engagement survey regarding
alternative voting methods that was open from July 9, 2021 to August 31, 2021. Highlights
of the engagement are as follows:
• The survey received 1025 responses.
• Despite the limitations of in-person engagement opportunities due to the pandemic,
interviews of stakeholder groups took place and staff did in-person outreach at the
Kitchener Market and Music at the Market concert series which did not require survey
respondents to answer online. Engagement postcards with a scannable QR code
were also offered to help bridge the gap between in-person and online engagement
without requiring the participant to fill out the survey immediately in-person.
• The community ranked voting methods in the following order from most preferred to
least preferred: internet, paper, mail -in, and telephone.
• Thirty percent of participants that ranked internet voting as their top choice, ranked
paper as their second choice. Thirty one percent of participants who ranked paper as
their most preferred method, ranked internet voting second.
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The perceived bias of those responding online having a preference towards online voting is
mitigated by the fact that City staff is not recommending internet voting as the sole voting
method for electors. Results of the survey overwhelmingly indicate that respondents prefer
there to be more than one voting method to be available to them.
A summary of the engagement and demographics of the survey can be found in Appendix
D Engage Kitchener: Overview of Alternative Voting Method Feedback & Demographic
information.
PREVIOUS REPORTS/AUTHORITIES:
The previous reports/authorities related to this matter are:
• Municipal Elections Act, 1996
• FCS -12-191 —Alternative Voting— Internet Voting
APPROVED BY: Victoria Raab, GM, Corporate Services
ATTACHMENTS:
Appendix A — FCS -12-191 — Alternative Voting — Internet Voting
Appendix B — 2018 Municipal Election - Fast Facts
Appendix C — AMCTO 2018 Election Debrief
Appendix D — Engage Kitchener: Overview of Alternative Voting Method Feedback &
Demographic information
Page 86 of 144
REPORT TO:
Staff Report
Finance and Corporate Services Department
DATE OF MEETING:
SUBMITTED BY:
PREPARED BY:
WARD(S) INVOLVED:
DATE OF REPORT:
REPORT NO.:
SUBJECT:
RECOMMENDATION:
Finance & Corporate Services Committee
December 10, 2012
ww+w.kitchener.ce
R. Gosse, Director of Legislated Services/City Clerk
R. Gosse - 2809
n/a
November 2, 2012
FCS -12-191
ALTERNATIVE VOTING — INTERNET VOTING
For information and discussion.
EXECUTIVE SUMMARY:
This report looks at the use of internet voting and attempts to answer the question of whether or
not internet voting should be introduced as a voting option for the 2014 elections. Staff is of the
opinion that it should not be introduced in 2014 based on several factors outlined in greater
detail in this report such as:
• Security of an internet voting system;
• Data that suggests it does not increase voter turnout and in particular, younger voters;
• Does not meet all of the principles of a democratic voting process;
• Cost;
• The lack of overarching guidelines especially in the area of voting system security and,
• The absence of a Canadian legal challenge to this voting method.
BACKGROUND:
In June 2011, Council directed staff to report back in 2012 on alternative voting methods and in
particular, internet voting and the option of implementing this type of voting for the 2014
municipal elections. This report will focus mainly on internet voting being it is a completely new
method of voting for the City of Kitchener.
REPORT:
Internet voting is becoming more prevalent within Ontario and other jurisdictions across Canada
and around the World. It is a voting method that allows a voter to submit a digital ballot over the
public Internet utilizing a web browser or application through a PC, tablet or smart phone. This
voting method provides a great deal of convenience by allowing voters with internet access to
vote from any location at any time during the voting period. It is also provides access to the
voting process for many voters with a disability.
Despite the apparent conveniences of internet voting, there are risks involved. It is critical that
elections are conducted with utmost integrity and in compliance with democratic principles. In
Page .5 41 111
order to maintain public confidence elections should be accessible, transparent, secret,
accountable and secure from fraud. Internet voting may not adhere to some of those principles
raising the question of whether or not it is important enough to dispense with one or more
principles for the sake of convenience and other possible positive outcomes. It is important that
decisions with respect to introducing internet voting, take into consideration the need to balance
these competing principles.
This report will attempt to bring together information from various papers, reports, data and
documents on the subject to assist council in making a decision on whether or not, internet
voting is an acceptable and appropriate voting method for the City of Kitchener to introduce in
2014.
The Internet Voting Experience
Internet voting has been trialled over the past decade by several countries and jurisdictions
throughout the world. In all cases except one, this voting method has only been offered on a
local or jurisdictional level, not on a national level. In addition, except for some Ontario
municipalities in 2010, internet voting has been offered as a voting option along with others such
as paper ballot, phone voting and mail -in; in other words, internet has not been the sole method
of voting.
Europe and Australia
Several European countries have investigated and piloted internet voting and Estonia and
Switzerland appear to have embraced this method having conducted several elections with
internet voting as an option. Estonia is the only country to have offered internet voting on a
national level. Norway conducted its first pilot in 2011 on a limited municipal level and pending
the outcome of an extensive post-election report, there are plans to introduce internet voting on
a national level in 2017.
Germany, the Netherlands and the United Kingdom have used electronic counting equipment
and have trialled internet voting but all three have moved away from these voting options based
on certain democratic voting principles not being met. Both Germany and the Netherlands have
gone so far as to decommission all electronic voting methods citing lack of transparency,
accountability and the fact that equal and free voting could not be verified. The United Kingdom
also cited transparency and security issues and found that the majority of internet users would
have voted using the other available methods raising questions with respect to cost and value.
Australia piloted internet voting in 2007 but deferred further trials in 2009 citing cost as the major
impediment in offering this voting option.
North America
The United States have trialled internet voting but only in limited uses such as primaries and
overseas/military voters. Security and risks to voting integrity have been cited as concerns and
as such, no internet program has been established on a federal level. According to one
researcher, a national policy on internet voting is not expected in the near future. Certain
individual States have used internet voting again mostly for military and absentee voters
however; security remains an issue with some and there is evidence that a few states are
moving back to a paper ballot to be counted either manually or by optical -scan machines.
In Canada, the Federal and several Provincial governments have commenced their
investigations into the use of the internet as an optional method of voting. On the federal level
the Office of the Chief Electoral Officer has completed the terms of reference for internet voting
and if approval is given, will offer the option for a by-election in 2013. It is also expected that if
the pilot is considered successful, a federal policy on internet voting including security and
Page .5 q1; 141
integrity, will be developed sometime in 2015-16. This is much the same for the Ontario
government with a goal to pilot the option in 2012 and report back to the Speaker of the House
in 2013.
The Alberta and Nova Scotia provincial governments have taken steps to allow piloting of
internet voting on both the provincial and municipal levels. Edmonton has conducted a mock
vote using the internet and Halifax and a few smaller towns have conducted elections with
internet as an option and Halifax is again offering this method for the current 2012 elections.
Ontario
Internet voting was first introduced by the Town of Markham in 2003 and has continued to be an
option in the 2006 and 2010 elections. In 2006, several more municipalities offered internet
voting and in 2010, 44 municipalities that completed a survey for the Association of Municipal
Managers, Clerks and Treasurers of Ontario, indicated use of the internet. Of the 44
municipalities, 6 offered internet as an option and only for advance voting, 8 offered internet as
an option including election day and, 30 as the only means of voting along with telephone
voting. It should be noted that the 30 municipalities that offered only electronic voting (internet
and telephone), the largest in population was approximately 30,000; most were under 15,000.
Results and Outcomes
Throughout most internet voting trials around the world, one factor has become clear; the
majority of citizens have generally accepted internet voting as a practical option. This is not to
say the majority of citizens embraced the technology rather, they viewed it as an acceptable
alternative.
Although it has been found that voters have accepted internet voting as a method for casting
votes, there is no evidence to show it increased voter turnout. This is true throughout most, if
not all, internet voting trials.
The Town of Markham has been a front-runner in this field, being one of the first jurisdictions in
the world to introduce internet voting in 2003. The Town has offered this voting method as part
of the advance voting period for the past 3 regular elections and following each election, they
contracted a third -party company to undertake an extensive follow-up to assess the
effectiveness and value of internet voting.
The follow chart shows the Town of Markham turnout over the 3 years that internet voting was
available during advance voting.
2003
2006
2010
Electors
158000
164500
185470
Turnout
42198
61948
65927
% turnout
26.71%
37.66%
35.55%
internet votes
7210
10639
10597
% internet of
turnout
17.09%
17.17%
16.07%
% internet of
electors
4.56%
6.47%
5.71%
The post-election analysis undertaken by the consultant for the Town showed that whereas
advance voting increased dramatically, 300% in 2003, the overall turnout did not increase
significantly. It should be noted that 2003 was a particularly low turnout whereas 2006 and 2010
were closer and perhaps slightly higher than the average turnout for the Town. The consultant's
report which included post-election surveys amongst those who utilized internet voting showed
that approximately 75% of those using the internet had voted in the previous election and had
indicated they would have voted regardless of voting options. This was true in each of the 3
elections however; alternatively, 25% of the voters indicated they did not vote previously
showing that the method may attract new voters. In addition, acceptance of those using the
internet was very high, not only in Markham but for most other jurisdictions globally. Most
respondents indicated they would use the internet in future elections.
The figures from the Cities of Peterborough and Burlington are similar to that of Markham's.
The 2011 elections held in Norway trialled internet voting for some municipalities which allowed
for comparison between those with and without internet voting as an option. The post-election
analysis showed clearly that internet voting did not have a positive impact on turnout; the results
from those municipalities mirrored the results from municipalities without the internet option. The
report also indicated that 89% of internet voters surveyed stated they would have voted if
internet voting was not available.
The Town of Markham post-election analysis went beyond just looking at voter turnout; it also
included a breakdown by age groups for those who used the internet to cast their vote.
voters by
age
City of Peterborough
City of Burlington
2006
2010
2010
Electors
52116
54874
2006
121525
Turnout
25036
24219
45671
% turnout
48.04%
44.14%
37.58%
internet
3473
18-24
3951
649
2500
% internet of
turnout
13.87%
16.31%
2%
5.47%
% internet of
electors
6.66%
865
7.20%
11%
2.06%
The 2011 elections held in Norway trialled internet voting for some municipalities which allowed
for comparison between those with and without internet voting as an option. The post-election
analysis showed clearly that internet voting did not have a positive impact on turnout; the results
from those municipalities mirrored the results from municipalities without the internet option. The
report also indicated that 89% of internet voters surveyed stated they would have voted if
internet voting was not available.
The Town of Markham post-election analysis went beyond just looking at voter turnout; it also
included a breakdown by age groups for those who used the internet to cast their vote.
voters by
age
2003
2006
2010*
18-24
9%
649
7%
745
18-19
2%
219
25-34
12%
865
11%
1170
20's
11%
1134
35-44
22%
1586
22%
2341
30's
13%
1380
45-54
27%
1947
28%
2979
40's
23%
2412
55-64
19%
1370
21%
2234
50's
26%
2781
Page 4f 1W
64+
8%
577
11%
1170
60's
17%
1827
Unknown
3%
216
70's+
8%
844
100%
7210
100%
10639
100%
10597
*Note: The Town changed the age groups in 2010.
The results by age groups in Markham are very much the same as in other jurisdictions around
the world. In all cases where post-election follow-up was conducted, it was found that the
largest users of the internet were by voters age 45 to 55 and the smallest groups were 18-34. In
Norway a focus group of teenaged voters was undertaken and it was found that the younger
voter viewed walking to a poll to cast a ballot as ceremonial and symbolic of adulthood. They
also indicated that it was more important to ask why a young person should vote rather than
what method they will use to vote. There is clear evidence that, regardless of geography internet
voting does not attract younger voters.
Security, Scrutiny and Auditability
Internet voting does have risks especially in the area of software/hardware security which is one
of the main reasons given by opponents of internet voting. Although there is a risk, there is no
evidence that a government election utilizing the internet has ever been hacked or suffered a
cyber -attack. That is not to say no internet voting system hasn't been hacked, there are several
cases of such attacks taking place during a pre-election period when outside persons and
groups were invited to test the security of a system.
A security attack on an internet voting system can take place in basically 2 ways: hacking into
the servers and; denial of service whereby multiple computers on the internet receive
instructions to attack the web site hosting the voting system, essentially overloading and
shutting down the web site. Although these risks are real and attacks have taken place, with
today's ever evolving security software, the risk is low that a system can be totally
compromised.
Another cyber -attack method which could be more detrimental to the voting process and
integrity of a voting system is one that does not attack the municipality's servers but rather,
attacks the voter's computer. Spyware or another type of intrusive software can be inadvertently
downloaded onto a private PC or one that is used by the public such as those available in
libraries or cyber -cafes. Once downloaded the hacker could introduce software to change how
the voter casts their votes. The important issue here is the fact that no matter how well the
servers are protected, there is no way to ensure that the voter's choice has been received
correctly. Once again, the risk of this method of attack is considered extremely low especially
when it's a municipal election but, it can raise some concerns adding to the public perception
that the system is not fool -proof.
The largest impact on an election stemming from security issues is not necessarily the integrity
of the system but the cost involved to ensure the system is secure and to satisfy the public and
candidates as to any concerns they may have. It is extremely important that the public has
complete confidence in any voting system; a lack of confidence may result in lower voter turnout
and/or post-election challenges.
In order to mitigate these issues, a Request for Proposal to provide an internet voting system
will have to include proof that the system is secure and is certified to certain standards.
However; without a Canadian standard, the City would have to decide on an appropriate
standard either from another jurisdiction (i.e. Europe) or in consultation with a third -party digital
security company. It is assumed that the costs incurred by companies offering internet voting
systems to undergo such a security assessment will be passed along to municipalities. In
Pagel 41 1.5
addition, once a system is chosen and put into place, the municipality must have a security
consultant test and verify the integrity of the entire system including hardware. It may also be
prudent to have a post-election security audit to ensure and provide proof that the system was
not compromised (i.e. no programming code was added during the election).
There is one indisputable fact regarding internet or other Direct -Recording Electronic (DRE)
voting system that cannot be ignored; it is the lack of auditability and the inability to re-create the
vote. A paper ballot based system regardless how the ballots are tabulated maintains a means
of recreating the vote should a recount be ordered. Since a DRE system does not produce a
paper copy of any vote, a recount would rely solely on an audit of the system (so many votes
received and so many votes counted). This inability to recount votes could be a real issue
should an election be challenged and end up in the courts. It is also one of the main reasons
that several European countries decided to decommission their DRE systems and not move
forward with internet voting. Scrutiny of the election process was another reason.
One of the tenets of a democratic and free election is the ability for the public to scrutinize the
process ensuring full transparency. This is even more important for candidates who may appoint
scrutineers to observe and ensure the voting process is properly carried out. When voters can
cast their vote away from the public eye, it raises questions on whether or not that part of the
process is taking place properly and without coercion and/or fraud.
Cost
Holding elections is the basis for our democratic society and therefore costs should not be a
factor, however; like everything undertaken by the City, costs must be taken into consideration.
The operation of an election should balance cost with convenience to the elector therefore cost
to add internet voting as an option should be weighed against the added value it may bring.
In 2010 the cost of holding the elections in Kitchener was approximately $360K made up of:
hiring workers, leasing equipment/software, postage and supplies. In 2010 the cost of holding
elections in Markham, a municipality with about 25% more electors, was approximately $1.2M.
The current estimated budget for 2014 is $390-$400K without adding internet voting as a voting
option. Should internet voting be introduced in 2014 the following chart shows the estimated
additional costs to be added to the current budget:
Internet Software
$1.50 - $2.00/elector with
$237K - $316K
estimated 158,000 electors
in 2014
Postage
Additional postage
$25K
required; each notification
will now be mailed
individually rather than
grouped by address
Security Audit
3 rd party audit of entire
$10-20K
internet system
Promotion
To ensure success,
$50-75K
extensive promotion will be
required (Markham costs in
2010,$216K)
Total Internet Voting
Total estimated costs using
$322K
lowest costs in a range
Page .5 41 16
Current Budget w/o internet
Current budget lowest costs
$390K
voting
to run an election similar to
2010.
Total 2014 Budget with
Total estimated lowest cost
$712K
Internet voting
with internet option
Elections are paid out of a reserve that is built up with annual contributions over the 4 years
between elections. If internet voting is to be offered in 2014, the current annual contribution to
the election reserve will have to be increased by $175-200K in budget years 2013 and 2014 to
ensure the additional $300-$400K is available. This will increase the total contribution for the 2
years from $90K to $265-$290K. Should internet voting continue past 2014, then the annual
contribution would be reduced so that each year equals 25% of the projected election costs for
2018. The estimate for the contributions between 2014 and 2018 is $200/annum. It is noted that
the election reserve also receives interest revenue during the 4 years.
CONCLUSION:
Internet voting has been offered as a voting option since the late 1990's in various jurisdictions
around the world, however; the number of countries/jurisdictions that continue to offer internet
voting as an option is relatively small. Ontario is one jurisdiction that has seen a steady increase
in the number of municipalities offering internet voting albeit; the majority of municipalities are
considered to be small with populations less than 30,000.
Where internet voting has been offered, data suggest it has been well accepted by the public as
an alternative voting method, however; there is no clear indication that it increases voter turnout.
There is data that shows internet voting does not increase voter turnout amongst younger
voters.
Security issues are a real threat but most studies conclude that the risk is small to medium.
Notwithstanding the risk level, security standards should be in place to ensure public confidence
in the election process. It is anticipated, but not guaranteed that the federal government will
develop such standards by 2015-16.
Internet voting is very convenient allowing voters the opportunity to vote anywhere at any time
during the voting period. Data compiled as part of several post-election studies where internet
voting was being piloted showed that the majority of internet users would have voted regardless
if internet voting was available or not. Internet voting also offers some voters with a disability the
ability to access and participate in the voting process without assistance. This is not the only
method to allow accessible voting, there are other methods using paper ballots or touchscreens.
Prior to introducing an internet voting option, consideration must be made with respect to this
voting method and how it meets or doesn't meet the democratic principles of an election. There
is a lack of transparency and scrutiny when voters are allowed to vote without public oversight
that ensures the vote has been cast fairly and without coercion or fraudulently. This is
particularly significant for Kitchener in light of the 2010 Ward 9 race that resulted in a 1 vote
difference and subsequent recount.
The cost to offer internet voting as one option for electors is significant and cannot be ignored.
The estimated cost will double the election budget for 2014 yet, data from other jurisdictions
indicate it may not increase voter turnout enough to justify the cost.
In light of the issues raised with respect to internet voting as an additional voting option, it is
staff's opinion that it should not be introduced in the City of Kitchener for the 2014 municipal
Page S 4f 174
elections. The earliest election that internet voting should be considered is 2018 by which time it
is anticipated security standards will be in place. One event that has not taken place in Canada
as of yet that may assist in answering questions regarding security and election principles, is a
court challenge. It was a court challenge in Germany that resulted in that country abandoning
any further internet voting and the use of DRE voting systems. A challenge in Canada may set
the legal parameters for offering internet voting and answer the question with respect to the
importance of election principles in context of voting convenience.
ALIGNMENT WITH CITY OF KITCHENER STRATEGIC PLAN:
Efficient and Effective Government: Exploring technological changes to ascertain its
appropriateness in enhancing community access to the election process. Positioning the City as
a leader in public sector processes; ensuring accountability and transparency.
FINANCIAL IMPLICATIONS:
Financial implications are dependent on whether or not internet voting is going to be offered in
2014. It is estimated that the addition of internet voting as a voting option will add between
$325K and $400k to the current budget of $390K.
COMMUNITY ENGAGEMENT:
A draft of this report is to be presented to Compass Kitchener on December 5th for questions
and feedback. Compass Kitchener has been looking into voter engagement and turnout
including internet voting as an option. The outcome of that meeting will be reported on verbally
at the December 10th Finance & Corporate Services Committee meeting.
ACKNOWLEDGED BY: D. Chapman, DCAO — Finance & Corporate Services Department
Page 5 Qt 18
10/28/21, 3:02 PM
AmeAssocialion of
Municipalities Ontario
Home /
2018 Municipal Election - Fast Facts I AMO
2018 Municipal Election - Fast Facts
Context for 2018
There are 444 municipal governments in Ontario, yet only 417 municipal governments hold
elections. Why? Because some upper tier municipal governments are populated by a lower tier
election process e.g., counties and some regions and district)
Those 417 municipal governments include:
• All lower -tier municipal governments in a two tier governance structure
• Three regional municipal governments which include direct elect Chairs
• All single -tier municipal governments
Size of all 444 Councils varies across the province. The vast majority of councils are composed of
five (5) members including the head of council. Larger councils on this chart reflects upper tier
councils, such as counties and regions, which are composed of the mayors/reeves of the lower
tiers. Toronto's new size is included. See Chart 1.
210
200
190
180
170
160
150
v 140
130
120
110
100
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60
50
40
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2018 - Size of the Council in Ontario (Chart 1)
195
1 2
5 6 7 8 9 10 11 12 13 14 15 16 17 18 21 23 24 25 25 30 32
Neimhae of f:nunr_l Spnts
https://www.amo.on.ca/2018-municipal-election-fast-facts
Page 95 of 144
1/6
10/28/21, 3:02 PM 2018 Municipal Election - Fast Facts I AMO
Within a municipal government, its representative structure is either a ward or at -large system and
in a few cases, both. Chart 2 shows the percentage.
2018 - Ward and or At Large Structure (Chart 2)
A.t Large and .Lard: A-, La°ge
Candidates
There are a total of 6,645 people on municipal ballots. 28% are incumbents running for the same
position on council they currently hold. 4% are incumbents but running for a different position on
council. Across Ontario, 67% (4,483) candidates who are not sitting members of a council. Chart
3a shows 2018 incumbency rate and Chart 3b shows 2014.
2018 - Incumbency Rate (Chart 3a)
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2018 Municipal Election - Fast Facts I AMO
- Incurnber-. � Incumbent New Position New
2014 - Incumbency Rate (Chart 3b)
- Incumbent = New
477 of candidates have been 'deemed to be elected by acclamation'. In other words, no one ran
against them, so no election for that council seat will happen. 120 of these acclaimed candidates
are heads of council positions (e.g., mayor or reeve). In 26 municipalities (5%), all the seats on a
Page 97 of 144
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10/28/21, 3:02 PM
2018 Municipal Election - Fast Facts I AMO
council were uncontested so the entire council was acclaimed. That does not necessarily mean
that it is only incumbents that were acclaimed. 111 New candidates have also been acclaimed.
Gender
Across Ontario, 27% of all candidates (running or acclaimed) are female which is an increase from
2014 (23%). 20% of the female candidates are running for head of council positions. See Chart 4a
for 2018 and Chart 4b for 2014. 23% of 120 acclaimed candidates for heads of council are female.
2018 - Gender (Chart 4a)
Female jh, )"'aIe
2014 - Gender (Chart 4b)
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10/28/21, 3:02 PM
Vote Method
2018 Municipal Election - Fast Facts I AMO
How votes are cast continues to move to technology-based methods. 178 municipal governments
will use internet/phone method, which is 84 more than the previous election. The use of mail -in
ballots this election has dropped by 46% and likely reflects a move to a method that is safe from a
postal strike. Chart 5 illustrates the predominant methods used.
2018 - Vote Methods (Chart 5)
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Voter Turnout (Since 1988)
The percentage of turnout has not varied greatly. The highest were 1988 and 1994 at 45% and the
lowest was 40% in 1997 and 2003. In 2014, it was 43%. Chart 6 illustrates the turnout over time.
We will post 2018 voter turnout as soon as we get the information from the returning officers.
Average Voter Turnout -1988 to 2014 (Chart 6)
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2014 2014
Page 100 of 144
https://www.amo.on.ca/2018-municipal-election-fast-facts 6/6
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Survey
SURVEY RESPONSE REPORT
09 July 2021 - 01 September 2021
PROJECT NAME:
Your Vote, Your Way
•� ��' BANG THE TABLE
Survey : Survey Report for 09 July 2021 to 01 September 2021
Page 1 of 13
Page 124 of 144
Survey : Survey Report for 09 July 2021 to 01 September 2021
Page 2 of 13
Page 125 of 144
Survey : Survey Report for 09 July 2021 to 01 September 2021
Q1 How would you prefer to vote? Please rank these voting methods from most preferred to
least preferred:
OPTIONS AVG. RANK
Internet/Online 1.75
Paper 2.33
Mail -in 2.66
Telephone 3.16
Optional question (1014 response(s), 11 skipped)
Question type: Ranking Question
Page 3 of 13
Page 126 of 144
Survey : Survey Report for 09 July 2021 to 01 September 2021
Q2 What is your age?
230
103(10.2%)
(16.8%)
195(19.4%)
Question options
40 Under 17 years 18-29 years old 40 30-39 years old 40-49 years old 50-59 years old 60-64 years old
10 65 years and above 10 Prefer not to answer
Optional question (1006 response(s), 19 skipped)
Question type: Radio Button Question
Page 4 of 13
Page 127 of 144
Survey : Survey Report for 09 July 2021 to 01 September 2021
Q3 What language are you most comfortable speaking (choose ONE only)
0(
0(0.(
0(0.0-/.
0(0.0%)
8(0.8%)
1 (0.1%)
4(0.4%)
1 (0.1%)
3 (0.3%
6 (O.E
1(
Question options
American Sign Language
• Arabic 10 Cantonese 10 English
10 Mandarin 19 Polish
40 Vietnamese 40 Prefer not to answer
40 Urdu 1 would like to specify a different language: 0 Albanian
10 Hungarian 10 Korean
40 Lao 40 Pashto 40 Persian (Farsi)
10 Serbian 10 Somali
10 Tagalog (Pilipino; Filipino) 10 Tigrigna
Optional question (1008 response(s), 17 skipped)
Question type: Radio Button Question
Page 5 of 13
0 French 0 German 0 Gujarati
Romanian 0 Russian 0 Spanish
Amharic 0 Bengali Croatian Hindi
0 Portuguese 0 Punjabi (Panjabi)
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Survey : Survey Report for 09 July 2021 to 01 September 2021
Q4 Were you born in Canada?
0(0.0%)
Question options
10 Yes 10 No 41 Prefer not to answer 10 Do not know
Optional question (1005 response(s), 20 skipped)
Question type: Radio Button Question
Page 6 of 13
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Survey : Survey Report for 09 July 2021 to 01 September 2021
Q5 What year did you arrive in Canada?
2 (1
2(1.8
2(1.8%
2(1.8%)
2(1.8%)
2(1.8%)
2(1.8%)
2(1.8%)
2 (1.8°i
2(1.
2
G k 1.0-/o)
Question options
(3.6%O)
4(3.6%)
3(2.7%)
3(2.7%)
3(2.7%)
3(2.7%)
3(2.7%)
2.7%)
o)
0 2005
0 1990
02000
* 1999
0 1954
0 1995
0 1953
02004
0 1988
0 1957
0 2006
0 1958
0 2001
0 1983
02003
01951
0 1987
02014
40 1952
10 Slice
19 2019
40 2015
10 2002
40 2009
40 1969
40 1991
40 1973
40 1955
40 1982
40 1989
40 1976
40 2011
40 1978
40 1984
0 1993
0 1975
0 1960
0 1994
1948
0 1974
0 1965
02013
0 1979
0 1998
40 2018
40 1996
40 2012
40 1966
40 2017
1967
40 1986
40 1968
40 2007
40 1949
40 1985
10 1997
40 1981
Optional question (110 response(s), 915 skipped)
Question type: Date Question
Page 7 of 13
Page 130 of 144
Q6 Which of the following best describes your racial or ethnic group? (choose ONE only)
0(0.0%) 12(1.2%)
2 (0.2%) J
68(6.7%)
8(0.8%)
18(1.8%)
2(0.2%)
2(0.2%)
5(0.5%)
2(0.2%)
4(0.4%)
2(0.2%)
1 (0.1%)
2(0.2%)
4(0.4%)
10(1.0%)
223(22.1%)
Question options
10 East Asian (e.g. Chinese, Japanese, Korean)
10 West Asian (e.g. Arabian, Armenian, Iranian, Israeli, Lebanese, Palestinian, Syrian, Turkish)
10 South Asian (e.g. Indian, Pakistani, Sri Lankan)
19 Southeast Asian (e.g. Burmese, Cambodian, Filipino, Laotian, Malaysian, Thai, Vietnamese)
10 Black - African (e.g., Ghanaian, Kenyan, Somali) • Black - Caribbean (e.g., Barbadian, Jamaican) 10 First Nations
10 Black - North American (e.g., Canadian, American) 40 Indian - Caribbean (e.g. Guyanese with origins in India)
10 Indigenous/Aboriginal - not included elsewhere 19 Metis 19 Latin American
40 Mixed heritage (e.g. Black - African and White - North American) 0 White - European (e.g., English, Italian, Portuguese, Russian)
19 White - North American (e.g., Canadian, American) 40 Prefer not to answer 40 Don't know
10 Indigenous person from outside of Canada 10 Inuit
Optional question (1009 response(s), 16 skipped)
Question type: Radio Button Question
Page 8 of 13
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Survey : Survey Report for 09 July 2021 to 01 September 2021
Q7 Please select the gender identity that best describes you: (choose ONE only)
3 (0
60(6.0%)
471 (46.9%) '
1 (0.1%)
Question options
40 Gender Fluid / Gender Queer 10 Man 40 Non -Binary 0 Trans Man 0 Trans Woman Woman
10 Prefer not to answer 10 1 do not identify with a gender 10 Intersex 10 Two -Spirit
Optional question (1004 response(s), 21 skipped)
Question type: Radio Button Question
Page 9 of 13
454(45.2%)
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Survey : Survey Report for 09 July 2021 to 01 September 2021
Q8 What is your sexual orientation? (choose ONE only)
MKI
5 (0.5`
2(0.2%) 28(2.8%)
131 (13.1%)
28(2.8%)
37(3.7%)
, wV �, — o]
Question options
40 Asexual Bisexual 40 Gay 40 Heterosexual ("Straight') 40 Lesbian 40 Pansexual 40 Queer
10 Prefer not to answer I* Two -Spirit
Optional question (998 response(s), 27 skipped)
Question type: Radio Button Question
Page 10 of 13
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Survey : Survey Report for 09 July 2021 to 01 September 2021
Q9 Do you identify with any of the following? (Select all that apply)
600
550
500
450
400
350
300
250
176
200
150
100
50
541
Question options
0 Person with a chronic illness/medical condition (e.g. hemophilia, cancer, multiple sclerosis, arthritis, diabetes)
40 Person with a developmental disability (e.g. Down's Syndrome, Autism Spectrum Disorder)
10 Person who is deaf or hard of hearing
40 Person with a learning or behavioral condition (e.g. ADHD, dyslexia, dysnomia, dysgraphia)
0 Person with a mental health condition (e.g. schizophrenia, anxiety, depression, OCD)
Person with a mobility/dexterity condition (e.g. Cerebral Palsy, paraplegia)
Person with a communication disorder (e.g. inability to generate or emit verbal messages, such as aphasia)
Person who is blind or has vision loss 0 Prefer not to answer 0 None
Optional question (926 response(s), 99 skipped)
Question type: Checkbox Question
Page 11 of 13
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Survey : Survey Report for 09 July 2021 to 01 September 2021
Q10 What is your total household income before taxes last year?
234
165(16.5%)
1 V7 \ 1 V.7 -/O)
Question options
0 0-$29,999 0 $30,000 - $59,999 $60,000 - $89,999 $90,000 - $119,999 $120,000 - $149,999
0 $150,000 or more 0 Prefer not to answer 10 Do not know
Optional question (1002 response(s), 23 skipped)
Question type: Radio Button Question
Page 12 of 13
168(16.8%)
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Survey : Survey Report for 09 July 2021 to 01 September 2021
Q11 What is your current employment status? (choose ONE only)
56
277(27.6%)
wo �w o iol
Question options
0 Employed full-time 0 Employed part-time 0 Going to school
Receiving social assistance (e.g. Ontario Works or Ontario Disability Support Program) Retired Self-employed
Unemployed and looking for work 0 Unemployed and not looking for work
Unemployed and working (unpaid) in the home caring for dependents or running a household Prefer not to answer
Optional question (1005 response(s), 20 skipped)
Question type: Radio Button Question
Page 13 of 13
501(49.9%)
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Staff Report `
Corporate Services Departrmnt www. kitchener. ca
REPORT TO: Finance and Corporate Services Committee
DATE OF MEETING: November 8t", 2021
SUBMITTED BY: Murray, Dan, Director Technology Innovation and Services, 519-
741-2200 ext. 7825
PREPARED BY: Murray, Dan, Director Technology Innovation and Services, 519-
741-2200 ext. 7825
Zinn, Courtney, Innovation Lab Director / Technology Strategist,
519-741-2200 ext. 7034
Bianchi, Sarah -Beth, Manager Digital Transformation and Strategy,
519-741-2200 ext. 7035
WARD(S) INVOLVED: All
DATE OF REPORT: October 25, 2021
REPORT NO.: COR -2021-28
SUBJECT: Digital Kitchener and Innovation Lab Update
RECOMMENDATION:
That report COR -2021-28 - Digital Kitchener and Innovation Lab Update be received
for information.
REPORT HIGHLIGHTS:
• The purpose of this report is to provide an update on progress of the Digital Kitchener
strategy
• The key finding of this report is that the COVID-19 pandemic has driven rapid digital
transformation of City of Kitchener processes and services
• There are no financial implications as a result of this report
• Community engagement included inform, consult and collaborate as appropriate for
each of the initiatives outlined in the report.
• This report supports the delivery of core services.
BACKGROUND:
In 2017, the Digital Kitchener strategy was launched, demonstrating the city's commitment
to creating a world-class smart city. Investing in digital technologies and processes that
would revolutionize the way we do business, and how citizens live, work and play in our
community. We've come a long way in five short years. This report will highlight some of the
most recent achievements toward building a city that is connected, innovative, on -demand
*** This information is available in accessible formats upon request. ***
Please call 519-741-2345 or TTY 1-866-969-9994 for assistance.
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and inclusive. Kitchener is recognized, within Canada and internationally for its
achievements in the smart city space.
The impact of the global pandemic over the past two years has catalyzed many digital
transformations, compelling staff and the community to adapt to digital services at a rate we
have never experienced before. The investments in technology made in years prior to the
pandemic positioned the City of Kitchener to respond to this increased demand for digital
transformation.
The Digital Kitchener Innovation Lab has been a cornerstone of the Digital Kitchener
strategy, providing us with presence in the local technology community, engagement with
local higher education institutions and promoting innovative practices within our municipality.
The Lab has been operationalized within Technology Innovation and Services and has
delivered significant projects of interest through design thinking, rapid prototyping of new
ideas and exploration of new technologies like machine learning and augmented reality.
REPORT:
Update on Digital Kitchener
Since the Digital Kitchener strategy was endorsed by Council in January 2017, the city has
taken bold steps to elevate the use of digital technology to enhance the city's operations
and to improve services to residents. Digital Kitchener identified four theme areas:
Connected, Innovative, On -Demand and Inclusive. The intent was to identify 4-5 projects
each year that would be advanced to move Digital Kitchener forward. These strategic
projects were referred to in our annual Brave Plan. Before staff were able to return in 2020
for an update to committee, the COVID-19 pandemic disrupted our normal cadence of
updates. Staff efforts were shifted to respond to the evolving needs driven by the pandemic
and deploying new technology to advance digital services where our traditional service
models where no longer possible. The work completed over the course of 2020 and 2021
have introduced the most significant digital transformations the city has experienced. The
rate of change was driven by the need to quickly adapt and city staff have adopted new
technology, processes and ways of looking at service delivery swiftly. As a result, we have
made significant progress in all themes of Digital Kitchener.
A Microsoft Sway interactive presentation can be viewed at this link highlighting
many of the below Digital Kitchener achievements.
Connected: building smarter infrastructure to become a more competitive, more productive
and more attractive place to live and work.
• Resilience became a critical factor in continuing to deliver services through the
pandemic. With the elevated reliance on the City's network infrastructure to connect
staff to the workplace, facilitate virtual meetings and deliver services digitally, there
was need to ramp up our capacity. Internet services were bolstered and contracts
renegotiated to remove usage limits, VPN infrastructure deployed and leveraged and
our Citrix remote application environment was increased to handle the additional
load. We quickly rolled out Microsoft Teams and Zoom capabilities to ensure that
staff could easily pivot to virtual meetings.
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• Cloud technology was on the technology roadmap and we had begun the planning
for deployment. We leveraged our existing plans while shortening our deployment
schedule bringing Microsoft Azure Active Directory, Multi Factor Authentication and
Microsoft Office365 to city staff quickly to respond to the growing needs. We replaced
our aging email infrastructure with cloud -based Microsoft Exchange services,
increasing our email capacity and availability significantly.
• The exploration of Internet of Things has continued. In a collaboration with Eleven -
X and GHD, we connected several of our passive stormwater monitoring systems to
be able to get real-time data from the system. Another collaboration with Wilfrid
Laurier University and Hemmera saw the deployment of five air quality monitoring
systems across Kitchener around schools to monitor the impact of vehicles idling
around schools on air quality. A data dashboard and open data set have made this
data available to all those in community who wish to use. Work has also continued
on wayfinding applications, people and dog counting for dog parks and soil moisture
sensors.
• Telecom and wireless network infrastructure in our community has also been
improved. The telecommunications tower at Fire Station 7 on Huron Road has been
built and will be put into service improving cellular and Internet service for those in
the Rosenburg, Trussler and South Plains neighbourhoods. A new tower is planned
for Sportsworld Arena this year which will improve services in Sportsworld, Pioneer
Tower West and East neighborhoods. Another is planned for the Alpine
neighborhood which will improve service to all surrounding neighborhoods. Our
network infrastructure was also built out to extend public Wi-Fi to a number of new
locations.
Innovative: inspiring a community of creative minds to drive change that has meaningful
impact
• After a successful 3 year pilot, in January 2021, the Innovation Lab was
operationalized as part of Technology Innovation & Services, further embedding
innovation as our standard operating procedure. The lab supports innovation
throughout the city through design thinking, rapid prototyping and exploring emerging
technologies and potential application within the city.
• The Innovation Lab is supporting innovation in planning engagement through 3D
printing of key development areas including downtown. 31) printed models have
been printed and an Augmented Reality application has been developed with the
potential to help visualize future possibilities.
• Throughout the summer, 360 degree panoramic images were captured along trails
across the city. These images are being published to Google Street View, making
them available to the public to discover new trails and routes and to staff to assist in
work planning.
• Through prototypes and pilots, we're getting hands on with emerging technologies
such as machine learning and artificial intelligence to robotically inspect
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sidewalks, sort large libraries of images and derive new insights from the wealth of
city data.
• The collaborative Technology Solution Assessment process engages technology,
privacy, procurement and legal resources to evaluate new technology projects in their
early stages to identify risks and mitigation strategies, ensuring the city has a
thorough understanding of new technologies and has gathered the appropriate
information for a successful implementation and adoption.
On Demand: enhancing access to open data and online services
• Launched in March 2021, MyKitchener brings together a refreshed website content
and enhanced search experience, and introduced a centralized online services
portal. This transformation was driven by citizens and their feedback in the 2018
Customer Service review, and delivered through collaboration between staff in
technology, customer service and communications roles, and direct engagement with
citizens to define the user experience and prioritize features. The MyKitchener
platform continues to evolve, offering new content and functionality and delivering a
high quality online experience to citizens.
• Building on the power of SAP, we're deploying enhancements with customer impact.
Online tax deferrals and certificates offer convenience and efficient processing.
• Online forms and bookings connect citizens with city services, enabling
convenient, on -demand access to apply to programs, make requests and schedule
appointments 24/7, and have become a crucial tool in enabling the continuity of
business during the pandemic.
• Robust, secure and convenient payment options are a must -have for customers.
Online payment options are now available for property taxes, utilities and financial
services invoices with additional services currently being added.
• Streamlining our response to critical events, the Water Main Break App puts
information at our fingertips, enabling improved coordination and communication.
• The Make Tracks app was developed to provide residents with a pandemic safe
activity to get out and learn more about the landmarks around each of our Community
Centres. This app was honoured with ESRI's App of the Month award in June 2021
for its innovative use of ESRI technology.
• Showcasing the City's Corporate Climate Action Plan, the Climate Action Storymap
demonstrates the critical need for climate action and projects the city is undertaking
to improve sustainability. The storymap was featured as part of THEMUSEUM's
ALARM exhibit in 2020.
• Originally launched through the regional Alert Waterloo Region program, the
Everbridge system enables automated communications to phone, text, and email.
At the onset of the pandemic, staff recognized the opportunity to leverage this
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technology to reach employees who had been directed to shelter at home or placed
on emergency leaves. This technology enabled rapid communication to all available
contact information for staff, saving 50+ hours of communications effort and allowing
the emergency operations center to coordinate on pandemic response.
• The adoption of online expense management and digital signatures has improved
the effectiveness of many of our internal processes and the delivery of customer
service. Concur allows for easy tracking of staff expenses and approvals, eliminating
a paper laden process and streamlining financial reconciliation. The digital
signature platform has enabled more effective processing of grant and funding
agreements, cemeteries contracts, performer and vendor contracts, and employment
agreements especially during the pandemic.
• The Clevest work management system puts all the information needed in the
hands of the on-site technician so they can deliver timely, efficient service to our
Kitchener Utilities customers. The solution is also helping streamline operations,
recording field work in real-time and eliminating paperwork backlogs. This project was
recognized by MISA Ontario in 2021 with an Excellence in Municipal Systems Award.
• The pandemic forced us to look for new ways to work collaboratively. Leveraging our
investment in Microsoft Office365, many processes were redeveloped to use MS
Teams and SharePoint allowing real-time collaboration on documents, presentations,
and spreadsheets. This platform allowed us to collect data from across the
organization, build reports and disseminate information easily to support decision
making throughout the pandemic.
Inclusive: improve digital literacy and access so that Kitchener can be a community where
no citizen is left behind
• Free outdoor public Wi-Fi was added to several downtown locations and
community centres to respond to the need to provide easier access to the service
during the pandemic. Wi-Fi was installed downtown including along King Street,
around Kitchener City Hall, Vogelsang Green and in Goudies Lane. Free public
outdoor Wi-Fi was also installed at Centreville Chicopee and Chandler Mowatt
community centres. The success of the outdoor Wi-Fi service has led to plans to add
this to other community centres.
• Public access computers were deemed a critical service during the pandemic,
ensuring members of our community have access to internet connected devices
during a time when services, shopping, and social connection shifted abruptly to a
digital mode. Computers are offered by pre -booked appointment, with some capacity
reserved for first-come first-served access. This service has been offered at seven
community centres, prioritizing areas of greatest need. Computer access
compliments other critical services on site, such as food distribution and vaccination
clinics.
• Kitchener Tech Connects supports digital access and literacy of older adults
through the provision of a digital device lending library and free training focused on
developing essential technology skills. These technology skills were critical before
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the COVID-19 pandemic. However, this crisis has highlighted the urgent need to
provide older adults with digital access and training to support not only social
connections but also their ability to access essential services and support. This
program was delivered through the Older Adult Services team with support from
Technology Innovation & Services to procure devices and develop device reservation
and course registration solutions.
• City staff also hosted Cyber Security Awareness sessions for senior groups that
had been forced to quickly adopt technology to remain connected with loved ones.
These sessions helped the seniors to benefit from the technology without increasing
the risk of falling prey to the many cyber security concerns that target unsuspecting
end users.
Digital Kitchener Innovation Lab Update
In December 2020, a renewed vision for the Innovation Lab was presented to committee
which would align the work of the lab to the city's strategic priorities and big challenges,
focusing deliverables around three key services:
• Design Sprints - Using a design -sprint model, the Lab leads teams through a
rapid-fire approach to problem solving, guiding an idea from problem definition to
prototyping and user testing before pitching a solution for implementation.
• Rapid Prototyping - Making an idea tangible with very little investment can help
build understanding of the potential benefits and unexpected impacts of new
technologies on customer experience and business processes. Prototypes can
take many forms and offer opportunities to experiment with multiple options,
gather feedback and understand the scope of an initiative early -on when the effort
to pivot or make changes is low.
• Technology Exploration - Demonstrating emerging technologies can help
identify use cases, envision future possibilities, and test user interest before
committing to larger scale investments.
To ensure strategic alignment of the workplan and enable flexible staffing plans, regular
updates and collaboration with the Corporate Leadership Team (CLT) on the lab's
workplan are taking place throughout each year. Accomplishments of the lab up to
December 2020 were shared previously with committee. Accomplishments from 2021 are
highlighted below.
Design Sprints
• Citizen Dashboard Design Sprint - In collaboration with the CAD's office,
Communications and Compass Kitchener we explored the potential for a citizen
dashboard and prototyped ideas of what might be included.
• Design Thinking Training — promoting the power of design thinking and building
internal capacity, the lab delivered internal CapaCITY training courses:
o Customer Journey Mapping - introducing tools to help staff explore customer
experiences and identify opportunities for improvement.
o Test your ideas - focusing on prototypes, pilots, and how to test new ideas and
gather feedback.
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Rapid Prototyping
• City Data Patterns project exploration. Combining multiple city datasets and
applying machine learning techniques, models were created around air quality
(considering weather, traffic counts and tree canopy) and traffic calming aligned to
the existing request evaluation criteria. Both projects resulted in predictive
classification models based on relationships within the datasets. Additional feature
generation, engineering and visualizations were developed to further explore,
validate and understand the model results.
Technology Exploration
• 3D Printing of Downtown and Block Line Station PARTS areas - Over 8 months
in 2021, we 3D printed buildings across a significant area of downtown and the
PARTS area around the Block Line LRT Station. In addition to printing the buildings
in these areas, we have printed our own building blocks that can be used to help
visualize new possibilities in development areas and how buildings of different
heights and configurations may fit into the broader neighbourhood context.
• Through the Safe x Connected Accelerator program, sponsored by Aviva
Canada, we have worked with Numina to pilot 10 devices to monitor the flow of
vehicles, cyclists and pedestrians along the identified slow streets at no cost to the
city. The output data includes counts, pathways and dwell times. The devices were
installed at the end of July and will remain until the end of October. As the slow streets
initiative was created in response to the pandemic, the data collected will help inform
whether the initiative continues.
• The Lab, in collaboration with Parks and Cemeteries, deployed a student on an etrike
to capture 360 degree panoramic images of the winter -maintained multi -use trails
across the city. We captured over 7000 images across over 40 kilometres of trail,
while travelling close to 500km. These images are being connected and published to
Google Street View, offering easy access to the public to discover new trails within
the community and to staff for work planning purposes. Highlighted by multiple local
media sources, this project has been very well received, with Google indicating close
to 40 000 views of our images. We intend to continue to build upon this content, with
plans to capture additional trails, community pathways and parks and refresh the
content as amenities are renovated.
Ongoing Pandemic Response - The lab has also continued to serve as a resource to
rapidly respond to new needs driven by the pandemic, including both data projects and
technology research such as:
• Workforce status and work from home reporting
• Technology research to support new and evolving needs such as people counting
and centralized customer service.
Ongoing Communitech Partnership
Earlier this year, a renewed partnership with Communitech has ensured that the Digital
Kitchener Innovation Lab will continue to have access to the lab space at Communitech and
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ongoing interactions with technology ecosystem and programs offered at the Communitech
Hub for the next five years. As the pandemic related health restrictions lift, we look forward
to being able to fully engage in the technology ecosystem that Communitech offers us.
Looking Forward
Digital Kitchener was envisioned as a 5 year digital strategy when it was launched. While
the arrival of the COVID-19 pandemic has impacted the ability to formalize annual work
plans, an agile, responsive approach has been utilized to continue to advance the strategic
objectives. The themes of Digital Kitchener have endured and remain relevant as we begin
to emerge from the pandemic. We will continue to leverage this agile approach while we
respond to the emerging needs post -pandemic.
When both the community and workplace environments have stabilized post -pandemic and
we can begin to engage fully with stakeholders, we will look to update and modernize Digital
Kitchener for the next five years.
STRATEGIC PLAN ALIGNMENT:
This report supports the delivery of core services.
FINANCIAL IMPLICATIONS:
This report has no financial impactions
COMMUNITY ENGAGEMENT:
INFORM — This report has been posted to the City's website with the agenda in advance of
the council / committee meeting.
CONSULT — The Digital Kitchener strategy was approved in January 2017 after extensive
consultation with stakeholders
COLLABORATE — Digital Kitchener's initiatives are developed in collaboration with various
internal and external partners.
PREVIOUS REPORTS/AUTHORITIES:
• FCS -017-002 — Digital Kitchener Strategy
• FCS -017-006 — Digital Kitchener — Civic Innovation Lab
• FCS -18-009 — Digital Kitchener 2017-2018 Update
• COR -19-017 — Digital Kitchener 2019 Update
• COR -20-019 — Digital Kitchener Innovation Lab Update
APPROVED BY: Victoria Raab, General Manager of Corporate Services
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