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HomeMy WebLinkAboutCAO-2023-020 - 2022 Business Plan Year-End Progress Report and Recommended 2023 Business Plan Project List www.kitchener.ca REPORT TO: Finance and Corporate Services Committee DATE OF MEETING: January 9, 2023 SUBMITTED BY: Kathryn Dever, Director, Strategy and Corporate Performance, 519-741-2200 ext. 7370 PREPARED BY: Kathryn Dever, Director, Strategy and Corporate Performance, 519-741-2200 ext. 7370 WARD(S) INVOLVED: All Wards DATE OF REPORT: December 20, 2022 REPORT NO.: CAO-2023-020 SUBJECT: 2022 Business Plan Year-End Progress Report and Recommended 2023 Business Plan Project List RECOMMENDATION: That the 2023 Business Plan Project List in Appendix B to Report CAO-2023-020 be approved, subject to 2023 budget approval. REPORT HIGHLIGHTS: The purpose of this report is to present the 2022 Business Plan Progress Report from August 31 to December 31, 2022, and an update on the 2019-2022 Strategic Plan Actions. Of 25 of Strategic Plan Actions, 4 were completed in 2022, an additional 1 since the August update, with the majority of remaining Actions to be achieved in 2023. Of 24 Business Plan projects, 8 were completed in 2022, 8 are on track to meet scheduled end dates at this time; the balance are delayed, have not started, or were cancelled. Eight projects have been completed since the August progress report including: Huron Community Centre, Setting and Communicating Service Levels, Fire Station 8 Location Study, Budd Park Strategy, Demographic Data Collection Strategy, Launch of the RISE Fund for Black, Indigenous & Racialized groups, and Facilities Infrastructure Program. The 2023 Business Plan projects list was prepared with an eye to continue or complete work on 2019-2022 Strategic Plan actions and 2022 Business Plan commitments, and adding new Business Plan projects only for key items identified in the 2023 Budget process. There are no financial implications arising from this report, provisions for operating and capital funding for Strategic Plan Actions and Business Plan projects have been included in the 2023 Budget, including for one new Business Plan project. in advance of the committee meeting. This report supports *** This information is available in accessible formats upon request. *** Please call 519-741-2345 or TTY 1-866-969-9994 for assistance. BACKGROUND: The 2019-2022 Strategic Plan includes measurable, specific actions with a timeline for completion, and a commitment to measure and report on progress to Council and the public throughout the life of the plan. The annual Business Plan includes both Strategic Plan Actions and other high priority projects identified by Council and staff, and progress is reported three times per year. REPORT: 2022 saw Kitchener continue to respond to the COVID-19 pandemic, while also shifting to recovery to reopen facilities and restore those programs and services which had been paused. The City placed the safety of citizens and staff as a top priority through its pandemic response and recovery efforts, while also supporting the economic sustainability of businesses and employers, and creating a sense of connection for residents to the extent possible. To achieve these priorities, staff took complementary and innovative approaches to modernize service delivery and improve efficiencies. Building on innovations, adaptations and successes from the early stages of the pandemic, with many staff continuing to work from home, providing more services online, offering programs in virtual formats, and continuing to provide centralized service at City Hall. While some of the service delivery changes were temporary to address pandemic restrictions, many will remain in place and provide long-term benefits in service efficiency and effectiveness. Through this challenging time, staff demonstrated resiliency and made progress on 2022 project commitments, with significant progress and accomplishments delivered. Council can be proud of how staff adapted to the challenges of the pandemic and continued to deliver on community priorities outlined in the Strategic Plan, as well as Business Plan projects. Overall Status of Strategic Plan Actions Staff continued to make progress toward the 2019-2022 Strategic Plan, while the organization is in a transition period between Strategic Plans continuing to deliver on previous commitments while defining our next Strategic Plan. As illustrated in the following visual,17 of the 25 current Strategic Plan Actions are complete as of December 31, 2022, with 1 new completion since the August progress update. Notably, Environmental Leadership and Great Customer Service Actions have been accomplished. Staff remain committed to deliver on the remaining 8 actions in the current Strategic Plan, with the majority planned for 2023 completion at this time, with one planned for 2025 that is aligned with a school board partnership and funding timelines. A full summary of Strategic Plan Actions status is included in Appendix A (Part A); note that some Actions are comprised of more than one specific project. Strategic Plan Actions Completed in 2022: Leverage the Energy Efficiency Reserve Fund Tree Canopy Target Waste Diversion Strategy to increase waste diversion in public spaces/events Huron Brigadoon Area School / Community Centre Construction Set and Communicate Service Levels for frequently accessed services Strategic Plan Actions Still in Progress with Planned Completion: Bikeshare Program (2023) Protected Cycling Network Connected to the Downtown (2023) Pedestrian-First Plans for Gaukel Street and Kitchener Market (2023) Incubator, Accelerator and Co-Working Space Network (2023) City-Owned Property Review (2023) Downtown Vision and City-Owned Property Brought to Market | Innovation District (Bramm Yards) Master Plan | Civic District Master Plan (2023) New Rosenberg Community Centre/School Business Case (2025) | Open Space Strategy (2023) Arts and Culture Plan (2023) 2022 Business Plan Progress Update one or more of the following: high impact/visibility/budget impact, outside of core service, and transformational. In 2022 a total of 24 projects were planned, of which 8 were completed and 8 are on track with new end dates; a number of projects are delayed and several were cancelled and removed from the Business Plan because they will not move ahead due to timing, staff resource or other constraints. In terms of planned 2022 completions, based on timing adjustments previously reported in April and August, 11 projects were expected to be completed in 2022; of which 7 have been completed (as well as 1 ahead of schedule), while 4 are delayed. A full summary of Business Plan Projects status is included in Appendix A (Part B) and the following graphs summarize theprogress visually: Status of All 2022 Business Plan Projects 1, 4% 3, 13% 8, 35% 3, 13% 8, 35% /ƚƒƦƌĻƷĻķhƓ ƩğĭƉ5ĻƌğǤĻķ/ğƓĭĻƌƌĻķbƚƷ {ƷğƩƷĻķ Business Plan Project Completion Highlights Since the Last Update: Fire Station 8 Location Study This study focused on identifying potential sites for Fire Station 8, including an analysis of response times based on an eight-station model, and was completed and presented to Council. Budd Park Strategy This strategy, which examined potential sites and estimated costs to relocate the recreational assets at Budd Park, and compared costs to the economic benefits of using the park for employment lands, has been completed. Next steps include a report to Council in 2023 for further direction. Demographic Data Collection Strategy This project focused on collection of community demographic data to help identify and remove systemic barriers in City programs and services. Standard data is now being collected in a number of areas including Engage Kitchener online surveys, applications for volunteers, advisory committees and boards, and customer service satisfaction surveys. Future areas of focus include delegates to Council and grant applications, and job applications. Launch of the Grant Program for Black, Indigenous & Racialized groups (RISE Fund) In 2022, more than $300,000 in RISE funding was requested, with approximately $96,000 available for distribution and awarded to local organizations; this allocation has been increased to $100,000 for the remaining two years of the RISE fund pilot (2023 and 2024). Facilities Infrastructure Program The project reviewed facility infrastructure needs to identify gaps and inform long-term maintenance and capital improvement strategies. Program outcomes have been incorporated into ongoing core service processes to support capital project and program implementations, and address the infrastructure deficit, accessibility, sustainability, and provincial requirements for asset management planning. Recommended 2023 Business Plan Project List While the City is in a transition year delivering on commitments from the previous Strategic Plan, and defining the next Strategic Plan, the 2023 Business Plan projects list was prepared with an eye to continue or complete work on 2019-2022 Strategic Plan Actions and 2022 Business Plan commitments, and adding projects only for key items identified in the 2023 Budget process; the only new project pending Budget approval is the Lodging House Policy/Process. The list of projects is included below with more detail provided in Appendix B: Strategic Plan Actions: Bikeshare Program Protected Cycling Network Connected to the Downtown Pedestrian-First Plans for Gaukel Street and Kitchener Market Incubator, Accelerator and Co-Working Space City-Owned Property Review Downtown Vision and City-Owned Property Brought to Market Innovation District (Bramm Yards) Master Plan Civic District Master Plan New Rosenberg Community Centre/School Business Case Open Space Strategy Arts and Culture Plan Business Plan Projects: City Hall Customer Service Counter Cameron Heights Pool Feasibility Study New Greenhouse Gas Emissions Reduction Target(s) Lodging House Policy and Process Asset Management Planning Concur Invoice Automation Point of Sale and Expansion of Payment Options Budget System Implementation E-invoices for Miscellaneous Receivables Rehabilitation of City Hall Outdoor Spaces Construction Phase 1 and Phase 2 Indoor Recreation Complex at RBJ Schlegel Park Design & Construction Sustainable Urban Forest Strategy (SUFS) Implementation Implementation of Significant Parks Projects Cemeteries Strategy Water Infrastructure Program Implementation of the Federal Disaster Mitigation and Adaptation Fund (DMAF) STRATEGIC PLAN ALIGNMENT: This report supports FINANCIAL IMPLICATIONS: Capital Budget provisions for capital funding for Business Plan projects have been included in the 2023 Budget. Operating Budget provisions for operating funding for Business Plan projects have been included in the 2023 Budget. COMMUNITY ENGAGEMENT: INFORM council / committee meeting, and a visual progress update page on the City website for 2019- 2022 Strategic Plan Actions has been updated to reflect current progress. PREVIOUS REPORTS/AUTHORITIES: CAO-20-008 2021 Business Plan Year-End Progress Report and Recommended 2022 Business Plan Project List CAO-2022-163 2022 Business Plan - April Progress Report CAO-2022-420 2022 Business Plan - August Progress Report APPROVED BY: Jonathan Lautenbach, CFO and Acting CAO ATTACHMENTS: Appendix A: 2022 Business Plan Progress Report as of December 31, 2022 Appendix B: 2023 Business Plan Project List 1 - Gaukel ŷĻ ƦƩƚƆĻĭƷ bike and e West and - underway in an e or of King Street is now complete on between and events, including Christkindl. k Progress Update bloc with Neuron Mobility are the Street, Chapel Street and Breithaupt Street. and , de more time to coordinate with the Region of Through an RFP process, Neuron Mobility has been selected as the preferred operatscooter share system in the Region. Contract negotiations anticipation of launching the shared micromobility service in Spring 2023. Phase two construction is completed with new separated bike lanes on Queen Street, Ontario Street and Cedar Street and neighbourhood bikeways on Lancaster The tender for phase three construction on Margaret Avenue and Otto Street has been awarded and work will begin in the spring of 2023. Construction for Duke Street was delayed to a fourth phase in 2024, to proviWaterloo on their portions of Duke Street.ĻƓķ ķğƷĻ ŷğƭ ĬĻĻƓ ĻǣƷĻƓķĻķ Ʒƚ ЋЉЋЍ ğƓķ Ǟźƌƌ ĬĻ ƩĻƦƚƩƷĻķ ğƭ ƭǒĭŷ źƓ ƷŷĻ ƓĻǣƷ ƭƷğƷǒƭ ǒƦķğƷĻ͵Gaukel Street continues to host numerous informal gatherings, marketsProcurement is underway to further animate Gaukel Street into a hub of activity and commerce, thanks to a successful grant application. Charlie West condominium construction Street Status On Track Delayed On Track 333 31, 2022 202202202 Completion ) December dates as of Project Manager Ivan Balaban Transportation Services Darren Kropf Transportation Services Darren Kropf Transportation Services completion First Plan - and 2023 Progress Report Project 2022 ( Bikeshare Program Implement a bikeshare service in which bicycles are made available for shared use to the public in an effort to adfollowing a feasibility study to determine the most appropriate system.Protected Cycling Network Connected to the Downtown Install a continuous and protected cycling network that connects adjacent neighbourhoods to the downtown by 2022.1.5.1 Pedestrianfor Gaukel Street Develop plans to prioritize pedestrians over other travel modes on Gaukel Street. Business Plan 2022 Friendly Transportation - first streets Transform how people move through the city by making the transportation network safe, convenient, comfortable and connected. - Statement Strategic Plan Actions : : 1 oal Strategic Plan Action People G Encourage and incentivize Install a continuous and Develop a plan to create art 1.2 alternative modes of transportation by developing and subsidizing a bikeshare program by 2021. 1.3 protected cycling network that connects adjacent neighbourhoods to the downtown by 2022.1.5 pedestrianbetween Victoria Park and City Hall and Appendix A: P 1. 2 events 29 into a . ted in shorter and accessible , resul urb alignment , including a concert ways C transformed sources. has been Progress Update Progress Update pedestrian crosswalks at the King Street he oriented space, with further amenities to t - at Charles Street Westpedestriancome in the spring of 2023.Market programming utilized Eby Street for and Market days throughout 2022organized by a local business on Eby StreetProcurement of traffic control materials for frequent opening and closing of the street is completed, with installation in the spring of 2023. changesand Cedar Street intersection have walking distances across the roadtactile plates added, along with upgraded concrete to replace cracked sidewalks. This project was completed as of the April 2022 status update.This project was completed as of the April 2022 status update. Status Status On Track Completed Completed tion 2023 20222022 Completion Comple - Shea Project Manager Darren Kropf Transportation Services Project Manager Anna Marie Cipriani AdminDevelopment Services Josh Parks & Cemeteries First - Kitchener Project Project ofit projects on City of 1.5.2 PedestrianStreet Plan for Market Develop plans to prioritize pedestrians over other travel modes between the Kitchener Market ION station and Kitchener Market.Leverage the Energy Efficiency Reserve Fund Leverage the fund to undertake energy efficiency retrKitchener assets and capture and reinvest operating savings to pay capital costs.2.4.1 Tree Canopy Target Review the current canopy cover and set an achievable target based on best StatementStatement Achieve a healthy and livable community by proactively mitigating and adapting to climate change and by conserving natural re Strategic Plan Action Strategic Plan Action Starting in 2019, leverage Implement the Sustainable Environmental Leadership Goal: between the ION and Kitchener Market by 2022.2.2 the Energy Efficiency Reserve Fund and other resources to reduce consumption and emission at our facilities and in our operations.2.4 Urban Forest Strategy with a focus on establishing a tree canopy target by 2020 and 2. 3 at 2 King with an and Retail niversity of U leased space within - focused) the expected to open in Q1 new incubation space taff continue to work Staff continue to explore ; s oals. G of the and it is Innovation Arena erway and great places to live. Progress Update Progress Update Health evelopment D has begun ; business cases will be prepared for Council s easing is und on the design of the City est ; l W 2023 aterloo (UW) ustainable A building permit was issued for Wexpected 2023 opening datewith UW the Arena. Construction(SStreet offunding opportunities to support Food Incubator This project was completed as of the April 2022 status update. Status Status Completed On Track tion 20222023 Completion Comple pment Project o Manager l e v Cory Bluhm Economic Development e Project Manager Anna Marie Cipriani AdminDServices run - Project Project Working Space cturing and - practices as well as constraints such as land availability, quality of soil, etc. in order to guide ongoing and future investment in tree planting, protection and maintenance.Waste Diversion Strategy: Increase Waste Diversion in Our Public Spaces and Events Expand the Waste Diversion Station to all Cityevents with large volunteer involvement, and evaluate expanded waste diversion stations at events, parks and public facilities.3.2.2 Incubator, Accelerator and CoNetwork Lease all spaces in the Creative Hub, explore the potential to facilitate a Food Incubator with a business case pending, and explore partnerships for the development of manufa . . tech industries - StatementStatement Build a vibrant city by making strategic investments to support job creation, economic prosperity, thriving arts and culture, Vibrant Economy : 2021 for the food Strategic Plan Action Strategic Plan Action h/med - oal wide network of 3. Reduce waste diverted to Foster the creation of a - G working spaces by - eliminating the current (2018) tree planting backlog by 2022 2.5 landfills by implementing new diversion programs at our facilities and events by 2021.3.2 cityincubators, accelerators and cocompleting the buildout of 44 Gaukel in 2019, advancing work on a Creative Hub and undertaking business cases in 2019manufacturing and healt 4 , to work is . are at 44 Gaukel s. The City Staff . ackground was selected and roader community to be presented Charles Street Terminal as a result of the passing Initial b owned land plan is being developed . comprehensive review of all - . he Group Health Innovation Arena call for community members , with b ; t The Creative Hub W . planned % leased. 3 5 Progress Update 9 anticipated to start in 2023 , and a implications commencement of community in 202 e report is A 2023.as noted above currently s are underway is City staff continue to assess options for nticipat a engagement owned properties is in process. continue. - community engagement considerationStreet Initial focus has been on identifying supportive housing sites. Land assessment criteria have been established by staff, and a Citydetermining any of Bill 23.Council in Council endorsed the process to develop a new downtown visionto be part of a Downtown Community Working Group was launched in Marchmeetingengagement expected in early 2023currently working with the Region on the redevelopment of the former lands.affordable housing on CityAwith Development of the Ucontinues Staff engagement in Q3 of 2023, following the completion of a new Downtown Visionwill Status On Track On Track On Track On Track 3 202202320232023 Completion Project Manager Brian Bennett Economic Development Brian Bennett Economic Development Cory Bluhm Economic Development Cory Bluhm Economic Development ould be owned - ovation District t opportunities, owned - tech industry - Project Owned Property ReviewOwned Property Brought -- health/medincubators. City Complete a comprehensive review of cityproperties by 2020 to determine how they ceffectively used to advance city strategic objectives.3.5.1 Downtown Vision and Cityto Market Develop a vision for downtown Kitchener and continue to position downtown Kitchener as a leading destination for redevelopmenwith one new cityproperty brought to market by 2022.3.5.2 Innovation District (Bramm Yards) Master Plan Finalize the Inn(Bramm Yards) Master Plan by 2022.3.5.3 Civic District Master Plan Finalize the Civic District Master Plan by 2022. comprehensive owned - s) Master Plan by Statement owned property - Strategic Plan Action Complete a Develop a vision for 3.4 review of cityproperties by 2020 to determine how they could be effectively used to advance city strategic objectives. 3.5 downtown Kitchener and continue to position downtown Kitchener as a leading destination for redevelopment opportunities, with at least one new citybrought to market by 2020. Finalize the Innovation District (Bramm Yard2021 and the Civic District Master Plan by 2022. 5 ğƓķ The . August Ќ law and 5 will be - in entre is ase C c the January 2023. siness u engagement and b The Spaces strategy, by completing a needs approved by Council the with anticipated completion by ; , Community for consideration in Progress Update & supporting our diverse populations & for Rosenberg Community Centre is . currently quarter of 2022. is underway documents were fourth A consultant is assessment and business case to outline requirements for an addition to Mill Courtland Community Centre. planningthe brought to Council ŷĻ ƦƩƚƆĻĭƷ ĻƓķ ķğƷĻ ŷğƭ ĬĻĻƓ ĻǣƷĻƓķĻķ Ʒƚ ЋЉЋǞźƌƌ ĬĻ ƩĻƦƚƩƷĻķ ğƭ ƭǒĭŷ źƓ ƷŷĻ ƓĻǣƷ ƭƷğƷǒƭ ǒƦķğƷĻ͵ The Minister of Education announced that funding for the construction of a school in the South Estates/ Rosenberg subdivision has been approved. The anticipated construction period is 2023 to 202engagement planscheduled to begin in early 2023. ŷĻ ƦƩƚƆĻĭƷ ĻƓķ ķğƷĻ ŷğƭ ĬĻĻƓ ǒƦķğƷĻķ Ʒƚ ЋЉЋЎ ŅƩƚƒ ЋЉЋЏ ğƓķ Ǟźƌƌ ĬĻ ƩĻƦƚƩƷĻķ ğƭ ƭǒĭŷ źƓ ŅǒƷǒƩĻ ƭƷğƷǒƭ ǒƦķğƷĻƭ͵Project is completed and the Community open and activepark and open spacespolicy Status Delayed Delayed Completed On Track ion 6 202220220222023 Complet er & Project Manag Mark Hildebrand Neighbourhood Programs & Services Mark Hildebrand Neighbourhood Programs & Services Mark Hildebrand Neighbourhood Programs & Services Mark Parris Parks Cemeteries needs assessment Project ll Courtland 4.4.1 MiCommunity Centre ExpansionBusiness Case Complete a and business case to determine the requirements for an addition to the Mill Courtland Community Centre.4.4.2 New Rosenberg Community Centre/SchoolBusiness Case With the Catholic School board, complete a needs assessment and business case to determine the requirements for a joint community centre/school in the Rosenberg area. 4.4.3 Huron Brigadoon Area School / Community Centre Construction Construct a joint school/community centre in the Huron Brigadoon area, in partnership with the Waterloo Region District School Board.4.4.4 Open Space Strategy Develop an open space strategy to explore the value by 2021 Statement Caring Community : Strategic Plan Action oal 4. Better utilize existing G helping to make housing affordable. 4.4 facilities, provide relevant programming at community centers, and support equitable distribution of leisure programs and resources across neighbourhoods. Start work on the Mill Courtland Community Centre expansion by 2020and the Rosenberg Community Centre by 2021. Complete the Huron Brigadoon Community Centre Complete an Open Space Strategy by 2021. 6 , - , in (as , - on is . Key and considered s underway e rts and Culture early 2023. Bloomberg relationship periodically are available publicly begin and Engagement ch are being have provided input currently underway. In concluded in June 2023. - nterviews are currently , whi ities of Cambridge and c roups will ome in), and ); i inclusive, , along with the directions for the A Progress Update . form to conduct stakeholder consultation findings website and will be communicated to strategic interviews, focus groups and an online pilot programs - a deliberate, outcomes and economic analys eholder consultation and over 2000 people retained one - Bloomberg Harvard City Leadership Program stak ngagement one 2022. quality of park and open spaces and work will continue through to midgoingthrough building approachThe which the City participated to support development of the Arts and Culture Plan,outcomes include a public value statementpotentialin collaboration with the Waterloo and the Region of Waterloo, Environics has been (engagement platunderway and focus gEHarvard will inform Plan.Service levels for the priority areas identified in the strategic plan have been set andon the residents through our Corporate Contact Centrecalls for these issues c Status Completed On Track ion 2022 2023 Complet Emily Robson Economic Development Project Manager Jana Miller Corporate Customer Service - - planned, Project Culture Plan of open spaces, how they function, are maintained, and managed, and including a review of permitted uses in parks. Arts and Develop a new and inclusive Arts and Culture Plan by engaging a broad crosssection of the community including the arts and creative industry sector and multicultural communities. Set and Communicate Service Levels Set clearly communicated and specific service levels for frequently asked about or accessed City services, including: tree maintenance, parking, property standards - - Customer Service Statement : oalStrategic Plan Action Engage a broad crossSet clearly communicated Great G 4.5 section of the community including the arts and creative industry sector and multicultural communities to develop an inclusive arts and culture Plan by 2021.5.4 and specific service levels for frequently asked about or accessed City services, including: tree maintenance, parking, property standards complaints, snow clearing and grass cutting by 2022. 5. 7 have in the spring dvisory Corporate n a and the final and taff at four open house begi ŷğƭ ĬĻĻƓ ĻǣƷĻƓķĻķ Ʒƚ s the and working groups , pated to i Next steps include bringing a Progress Update antic based on feedback Progress Update mplex moves including Revenue and the ŷĻ ƦƩƚƆĻĭƷ ĻƓķ ķğƷĻ o for review and comment include staff review of the report to determine were made (CLT) was approved by CLT. Next steps are for the project with construction ervice area staff and management, for the most c s sign concepts were shared with djustments concept ; a Staff are undertaking a wayfinding study to determine tailed de Status ommittee, A Fire Station Location Study was completed in August 2022 to determine the optimal location for Fire Station 8. DecLeadership Teameventsdesign to go to tender2023.customer flows and signage requirementsbegun plansCorporate Contact Centre.ЋЉЋЌ ğƓķ Ǟźƌƌ ĬĻ ƩĻƦƚƩƷĻķ ğƭ ƭǒĭŷ źƓ ƷŷĻ ƓĻǣƷ ƭƷğƷǒƭ ǒƦķğƷĻ͵Strategy development is complete.report to Council in 2023 for further direction. in August. Next stepsif there is a feasible recommendation to bring forward to senior leadership at the City and School Board. This project will be ion Status Complet Completed Delayed Completed Delayed ion 2022202220222022 Complet Project Manager - by Department King Cheyne Project ManagerElin Moorlag Silk AdministrationCommunity Services Jana Miller Corporate Customer Service Bob Sport Patrick Sport Project - uding the complaints, snow clearing and grass cutting by 2022. end work - Business Plan Projects person services at - Status of : Statement 2 Community ServicesFire Station 8 Location Study Identify potential sites for Fire Station 8, including an analysis of response times based on an eightstation model. City Hall Customer Service Counter Centralize all inCity Hall to one service counter located on the main floor, inclthe addition of a backarea to provide customer service support. Budd Park Strategy Identify potential sites and estimated costs to relocate the recreational assets at Budd Park and compare the costs to the economic benefits of usingBudd Park for employment lands.Cameron Heights Pool Feasibility Study Collaborate with the Waterloo Region District School Board to art Strategic Plan Action P BP01BP02BP03BP04 8 , oards b racism Advisory - entre facility and was well olunteer c , v Going forward, this legates to Council and . ŷĻ ƦƩƚƆĻĭƷ ĻƓķ ķğƷĻ The disaggregated data ŷźƭ ƦƩƚƆĻĭƷ ŷğƭ ĬĻĻƓ egion . r Other areas of focus . ons ommunity ommittees and c c Equity and Anti , s was offered in partnership with year strategy service delivery. - applicati .ǒƭźƓĻƭƭ tƌğƓ͵ profit dvisory - a core Progress Update prior to the second intake for RISE grants. ğƓķ Ǟźƌƌ ĬĻ ƩĻƦƚƩƷĻķ ğƭ ƭǒĭŷ źƓ ƷŷĻ ƓĻǣƷ Progress Update Ќ rant applications g Engage Kitchener online surveys pplications for ƓķĻķ Ʒƚ ЋЉЋ ommunity free grant writing workshop tailored for Black, c and racialized non , a a , continue as part of , and ing areas: will ustomer Service satisfaction surveys undertaken at a future time to be determined.ŷğƭ ĬĻĻƓ ĻǣƷĻƭƷğƷǒƭ ǒƦķğƷĻ͵ This project was completed as of the August 2022 status update.Timing of the study will be reassessed, as delays have occurred due to COVID recovery and user group readiness.ĭğƓĭĻƌƌĻķ ğƓķ ƩĻƒƚǝĻķ ŅƩƚƒ ƷŷĻ Standardized demographic data continues to be collected in the followapplicationscrentalscoming on stream for data collection include degrant applications, as well as job collection program will be a multiwork Based on recommendations from theCommitteeIndigenousKind Minds Family WellnessThe workshop was the first of its kind in the Status leted Status Completed Comp Completed Cancelled ion 4 20222022 2022202 Completion Complet berry Project Manager Project ManagerSteve Kurevija / Asad Qureshi Facilities Management Jeremy Dueck Sport Sophia Stan Sophia Stanberry Program for mated costs to isolate the pool ice time to determine the timing Corporate Services Demographic Data Collection Strategy Develop a strategy for the collection of community demographic data to guide the identification and removal of systemic barriers in City programs and services.Launch of the Grant Black, Indigenous & Racialized groups (RISE Fund)Implementation of a new community grant program for Community Services determine the renovations and estioperation from the school operation to preserve a recreational asset in the downtown core.Indoor Recreation Complex at RBJ Schlegel Park Business Case & Conceptual Design Engage community residents/stakeholders in a needs assessment and business case to determine the elements to be included in the new pool.Ice Demand Study Evaluate ice user needs and trends for of a new arena. BP05BP06 BP07BP08 9 staff ), 0 . different e applications Partners for workshops were endorsement. CorCAP 2. emissions baseline evaluat are anticipated to be completing a corporate 2016 and internal by $180,000 submitted for $96,000 in funding argets 2 renewed the to build on previous energy Municipalities . T and 1 from kicked off in October, with project work totaling consideration and setting retained the and he full program funding was awarded to , s allocation has been increased to ; t Progress UpdateProgress UpdateProgress Update conduct modelling hi In November 2022, , Milestones The second round of RISE Fund ; t applications has been and guide 2030 and 2050 forecast , for Federation of Canadian facilities of the new solution Council in 2023 for scenarios. the consulting the next Corporate Climate Action Plan ( August with inventory targets the City in build support to renewing o develop received by participants. opened$50,000 of available fundingsix organizations. In total in 2022, more than $300,000 in RISE grant funding was requested, with approximately available for distribution$100,000 for the remaining two years of the RISE fund pilot (2023 and 2024). TareClimate Change Program emissions reduction WalterFedy audits of GHG reduction held brought before Implementation completion expected in 2023. StatusStatus Status On Track On Track 4 2022023 Completion Completion Completion - Project Manager Project Manager Anna Marie Cipriani AdministrationDevelopment Services Project ManagerDebbie Andrade Financial Planning& Reporting Racism - house - ) of Kitchener met the City Corporate Services Black, Indigenous and Racialized groups, as a tangible deliverable of the Corporate Equity & AntiStrategy.Development Services New Greenhouse Gas Emissions Reduction Target(s The previous Corporate Climate Action Plan (CorCAP) target of 8% absolute GHG reduction. Through this new project, a new/next generation CorCAP will be developed.Financial ServicesBudget System Implementation Replace the existing Budget System, which was developed inmore than 20 years ago, with an external software solution. BP09 BP10 10 . ing ğƓķ Ќ including enable the . . Due to staff resourc A consultant has been accounting delayed the start of . Progress Update progressing with work underway ŷźƭ ƦƩƚƆĻĭƷ ŷğƭ ĬĻĻƓ ĭğƓĭĻƌƌĻķ ğƓķ ƩĻƒƚǝĻķ ŅƩƚƒ ŷĻ ƦƩƚƆĻĭƷ ĻƓķ ķğƷĻ ŷğƭ ĬĻĻƓ ĻǣƷĻƓķĻķ Ʒƚ ЋЉЋ Currently gathering project requirements and aligning , project implementation will be slightly delayed to the first invoicing project is - and the work is underway .ǒƭźƓĻƭƭ tƌğƓ͵ he City was not successful in securing grant funding to ollaboration with staff to refine the solution Tproject to proceed. ƷŷĻ management plans (including Water) have been completed and engaged to assist in the development of a detailed asset managementplan Staffing and resources challenges in this project.resources to move forward with the project in 2023 The ecchallengesquarter of 2023.Ǟźƌƌ ĬĻ ƩĻƦƚƩƷĻķ ğƭ ƭǒĭŷ źƓ ƷŷĻ ƓĻǣƷ ƭƷğƷǒƭ ǒƦķğƷĻ͵ Status CancelledOn Track Not Started Delayed 2 TBD 20232023202 Completion Project Manager Asset Management & Business Solutions Tom Margetts Asset Management & Business Solutions Lisa Dueck Financial Operations Saleh Saleh Revenue - mail. - etery sales. modelling, real invoices for - e invoices for Miscellaneous - Financial ServicesClimate Event Sensor Implementation Investigating and initial implementation of climate sensors throughout the City to gain climate related data for time analysis, and emergency response.Asset Management Planning Develop and publish two key asset management plans for Facilities and Water categories to support adherence to O. Reg 588/17 Concur Invoice Automation Invoice management solution to fully digitize AP processes. Includes invoice capture, tracking, approvals and enhanced reporting for spend analysis. EReceivables Customers are frequently requesting Miscellaneous Receivables which represent services that are financial system (SAP). Examples of services billed through miscellaneous receivables include Direct Detect for alarm monitoring, Parking and CemProperty tax and utility accounts are not included in miscellaneous receivables. Completion of this project will allow customers to receive invoices by e BP11BP12BP13BP14 11 was completed in ed at the new centralized 2022 status update. ŷźƭ ƦƩƚƆĻĭƷ ŷğƭ ĬĻĻƓ ĭğƓĭĻƌƌĻķ Business Licensing, Building Permit, to Progress Update ŷźƭ ƦƩƚƆĻĭƷ Ǟźƌƌ ƷƩğƓƭźƷźƚƓ Ʒƚ ƷŷĻ CźƓğƓĭźğƌ implementations. will proceed in the future in consideration and alignment Staff are currently validating project requirements to ensure 2022. xpansion of payment options The project with other system ğƓķ ƩĻƒƚǝĻķ ŅƩƚƒ ƷŷĻ .ǒƭźƓĻƭƭ tƌğƓ͵This project was completed as of the August 2022 status update.This project was completed as of the August EPlanning and Miscellaneous Receivable services with fallseamless integration with services to be offercustomer service counter.hƦĻƩğƷźƚƓƭ ķźǝźƭźƚƓ ŅƚƩ ЋЉЋЌ͵ Status CancelledCompleted Completed On Track 3 202202220222023 Completion Project Manager Asset Management & Business Solutions Ryan Hagey Financial Planning& Reporting Ryan Hagey Financial Planning& Reporting Saleh Saleh Revenue . based timesheets. Term Financial Plan. - - Financial ServicesMobile Time Entry Implement mobile time entry for operations, eliminating the need for paper Development Charge (DC) & Community Benefits Charge (CBC) Studies charges study and investigate whether the City should prepare a community benefits charge study Long Term Financial Plan Implementation Implement/consider recommended actions identified as 2020 items in the Long Point of Sale and Expansion of Payment Options Replace the existing Point of Sale system, which is past its life cycle, and expand payment options for various services. 161718 BP15BPBPBP 12 fall first 345 trees planted in of 2023. emerald ash support facilities trees 71 , a total of ( which the first quarter and capacity for private property ) 2022 Progress Update business processes Park Planting Program total for service 13 different parks. Planting was targeted in Wards 6 & the his was a strategic focus to begin increasing tree canopy core ; t As for planted in Green Solutions program partners have completed their fall . ongoing eep The project advisory team and subject matter experts are currently compiling data, performing analyses and developing the report. A draft of the WIP report is anticipated in Rplanting and met their seasonal planting target with 112 planting. were planted in 7 in parks within neighbourhoods which had lowest tree canopy percentagebut also addressed previous canopy loss as a result of borerFacilities Infrastructure Program outcomes have been incorporated into capital project and program implementations aimed at reducing infrastructure deficit, accessibility needs, sustainability goals, and provincial requirements for asset management planning for municipal infrastructure. Status On Track On Track Completed ion 3 20232023202 Complet Project ManagerBu Lam Sanitary & Stormwater Utilities Josh Shea Parks & Cemeteries Beatrice Powell Facilities Management (WIP) tinued vents. term maintenance - to ensure conterm maintenance and - plementation . Im corporate building condition Infrastructure ServicesWater Infrastructure Program Undertake an assessment of the Water Infrastructure program originally completed in 2017 and review for the next 5 years. This will inform the longand renewal strategy for water infrastructure (water, sanitary and stormwater safe, reliable and efficient service delivery Sustainable Urban Forest Strategy (SUFS) Continue to implement the SUFS by providing grant funding to REEP Green Solutions to partner on private tree planting and stewardship and planting 400 trees in parks before the end of 2023 to replace trees lost through EAB, storms and other e Facilities Infrastructure Program Conduct a comprehensive review of facility infrastructure needs to inassessments, sustainability opportunities, and accessibility needs to identify current gaps and inform longcapital improvement strategies to address the infrastructure deficit. BP19BP20BP21 .13 final that . until Fall the with s will be spring 2023 DMAF Rehabilitation in , with ƓƷ ƦğƩƉƭ ğƓķ Ǟźƌƌ ĬĻ Ќ WIP - improvements to and required corrective sports courts Brubacher and Westwood for Shoemaker Creek, nticipated tender in early ͵ ŷĻ ƭźŭƓźŅźĭğ ; a and the Bridgeport Dike. treet entrance will reopen by on schedule December 1 S racking to a January completion nearing completion t on Duke and Young Street is new stormwater facilities of various Duke ing opened with completion expected pavement quality the uilding eight Progress Update b wrapping up for early 2023; work has been slightly delayed by onstruction c he ice rink (full reconstruction). the Walter Bean Trail critical infrastructure protection projects in work continu construction pring due to account for s /22 is anticipated reek, and several WIP utility replacement projects workable weather conditions. and one Schedule C municipal class environmental and t , , with seven ; it ions of , to the , which within Idlewood and Kinzie Parks engagement is continuing, ŷĻ ƦƩƚƆĻĭƷ ĻƓķ ķğƷĻ ŷğƭ ĬĻĻƓ ĻǣƷĻƓķĻķ Ʒƚ ЋЉЋ econstruction work is r Schlegel Phase 2 ashroom and Operations onstruction work on Duke Street entrance and College Street is onsultant teams have been hired for all of the non Phase 1 (Carl Zehr Square and College Street) was completed in October 2022Cprogressingend of 20222023.RBJ wfor opening for the 2023 season. The outdoor delayed actions Parks are under Design for Alpine/Vanier/Traynor Parks is finalized, with tender planned to be awardedscheduling archeological works currently in progress. Oaten/Fergus/concepts being finalized for presentation2023. ƩĻƦƚƩƷĻķ ğƭ ƭǒĭŷ źƓ ƷŷĻ ƓĻǣƷ ƭƷğƷǒƭ ǒƦķğƷĻźƓĭƌǒķĻķ źƓ Ʒŷźƭ ƦƩƚƆĻĭƷ Ǟźƌƌ ĬĻ ǒƦķğƷĻķ ŅƚƩ ƷŷĻ ЋЉЋЌ .ǒƭźƓĻƭƭ tƌğƓ͵ Design and public engagement have started several sectCprojectscomplexitywatercoursesassessment on a significant creek naturalization project.and Montgomery Cstarted in 2021 Status On Track Delayed On Track ion 38 2 202022202 Complet Campbell / Project ManagerChris Asad Qureshi Facilities Management Mark Parris Parks & Cemeteries Nick Gollan Sanitary & Stormwater Utilities leverage the DMAF phase 2, Westwood Construction Phase 1 and Infrastructure ServicesRehabilitation of City Hall Outdoor Spaces Phase 2 Complete construction associated with the rehabilitation of City Hall Outdoor spaces.Implementation of Significant Parks Projects Complete construction of RBJ Schlegel Park Park and Brubacher Parks. Tender and award work at Alpine, Vanier/Traynor/Wilson and Shoemaker Parks. Initiate engagement at Oaten/Fergus/Idlewood and Kinzie Parks. Implementation of the Federal Disaster Mitigation and Adaptation Fund (DMAF)Plan and execute stormwater management infrastructure projects across the city to grant funding and advance the implementation of the 2016 Integrated Stormwater Management Master Plan. 3 2 BP22BPBP24 Appendix B: 2023 Business Plan Project List Part 1: Strategic Plan Actions 1. People-Friendly Transportation Goal: Transform how people move through the city by making the transportation network safe, convenient, comfortable and connected. Strategic Plan Action Statement Project Project Manager Completion 1.2 Encourage and incentivize Bikeshare Program Ivan Balaban 2023 alternative modes of transportation Implement a bikeshare service in which bicycles are Transportation by developing and subsidizing a made available for shared use to the public in an effort Services bikeshare program by 2021. to addr determine the most appropriate system. 1.3 Install a continuous and protected Protected Cycling Network Connected to the Darren Kropf 2023 cycling network that connects Downtown Transportation adjacent neighbourhoods to the Install a continuous and protected cycling network that Services connects adjacent neighbourhoods to the downtown by downtown by 2022. 2022. 1.5 Develop a plan to create 1.5.1 Pedestrian-First Plan for Gaukel Street Darren Kropf 2023 pedestrian-first streets between Develop plans to prioritize pedestrians over other travel Transportation Victoria Park and City Hall and modes on Gaukel Street. Services between the ION and Kitchener 1.5.2 Pedestrian-First Street Plan for Kitchener Market Darren Kropf 2023 Market by 2022. Develop plans to prioritize pedestrians over other travel Transportation modes between the Kitchener Market ION station and Services Kitchener Market. 3. Vibrant Economy Goal: Build a vibrant city by making strategic investments to support job creation, economic prosperity, thriving arts and culture, and great places to live. Strategic Plan Action Statement Project Project Completion Manager 3.2.2 Incubator, Accelerator and Co-Working Space Cory Bluhm 2023 3.2 Foster the creation of a city-wide Network Economic network of incubators, accelerators Lease all spaces in the Creative Hub, explore the Development and co-working spaces by completing potential to facilitate a Food Incubator with a business the buildout of 44 Gaukel in 2019, case pending, and explore partnerships for the advancing work on a Creative Hub and development of manufacturing and health/med-tech undertaking business cases in 2019- industry incubators. 2021 for food manufacturing and health/med-tech industries. 3.4 Complete a comprehensive review City-Owned Property Review Brian Bennett 2023 of city-owned properties by 2020 to Economic Complete a comprehensive review of city-owned determine how they could be Development properties by 2020 to determine how they could be effectively used to advance city effectively used to advance city strategic objectives. strategic objectives. 3.5.1 Downtown Vision and City-Owned Property Brian Bennett 2023 3.5 Develop a vision for downtown Brought to Market Economic Kitchener and continue to position Development downtown Kitchener as a leading 1 Strategic Plan Action StatementProjectProject Completion Manager destination for redevelopment Develop a vision for downtown Kitchener and continue opportunities, with at least one new to position downtown Kitchener as leading destination city-owned property brought to for redevelopment opportunities, with at least one new market by 2020. city-owned property brought to market by 2022. Finalize the Innovation District (Bramm 3.5.2 Innovation District (Bramm Yards) Master Plan Cory Bluhm 2023 Yards) Master Plan by 2021 Finalize the Innovation District (Bramm Yards) Master Economic Plan by 2023. Development and the Civic District Master Plan by 3.5.3 Civic District Master Plan Cory Bluhm 2023 2022. Finalize the Civic District Master Plan by 2023. Economic Development 4. Caring Community Goal: engaging, serving & supporting our diverse populations & helping to make housing affordable. Strategic Plan Action Statement Project Project Completion Manager 4.4 Better utilize existing facilities, 4.4.1 Mill Courtland Community Centre Expansion Mark 2023 provide relevant programming at Business Case Hildebrand community centers, & support Complete a needs assessment and business case to Neighbourhood equitable distribution of leisure determine the requirements for an addition to the Mill Programs & programs and resources across Courtland Community Centre. Services neighbourhoods. Start work on the Mill Courtland Community Centre expansion by 2020 and the Rosenberg Community 4.4.2 New Rosenberg Community Centre/School Mark 2025 Centre by 2021. Business Case Hildebrand With the Catholic School Board, complete a needs Neighbourhood assessment and business case to determine the Programs & requirements for a joint community centre/school in the Services Rosenberg area. Complete an Open Space Strategy by 4.4.4 Open Space Strategy Mark Parris 2023 2021. Develop an open space strategy to explore the value of Parks & open spaces, how they function, are planned, Cemeteries maintained, and managed, and including a review of permitted uses in parks. 4.5 Engage a broad cross-section of Arts and Culture Plan Emily Robson 2023 the community including the arts and Develop a new and inclusive Arts and Culture Plan by Economic creative industry sector and multi-engaging a broad cross-section of the community Development cultural communities to develop an including the arts and creative industry sector and multi- inclusive arts and culture Plan by cultural communities. 2021. 2 Part 2: Business Plan Projects Project Timeline to New Project Continuing Community Services Manager Complete Project Project Title & Description 1City Hall Customer Service Counter Jana Miller 2023 X Centralize all in-person services at City Hall to one service counter Corporate located on the main floor, including the addition of a back-end Customer Service work area to provide customer service support. 2Cameron Heights Pool Feasibility Study Patrick King 2023 X Collaborate with the Waterloo Region District School Board to Sport determine the renovations and estimated costs to isolate the pool operation from the school operation to preserve a recreational asset in the downtown core. Project Completion New Project Continuing Development Services Manager Project Project Title & Description 3New Greenhouse Gas Emissions Reduction Target(s) Anna Marie 2024 X Cipriani The City of Kitchener met the previous Corporate Climate Action Administration- Plan target of 8% absolute GHG reduction. Through this project, a Development new Greenhouse Gas emissions reduction target(s) will be Services developed. 4Lodging House Policy and Process Garett 2023 X Stevenson Undertake a lodging house study including policy and process, Planning which ŷźƭ ƦƩƚƆĻĭƷ źƭ ƦƩƚƦƚƭĻķ ŅƚƩ ЋЉЋЌ ğƓķ ƭǒĬƆĻĭƷ Ʒƚ ŅźƓğƌ .ǒķŭĻƷ ğƦƦƩƚǝğƌ͵ Project Completion New Project Continuing Financial Services Manager Project Project Title & Description 5Asset Management Planning Tom Margetts 2023 X Develop and publish two key asset management plans for Facilities Asset and Water categories to support adherence to O. Reg 588/17 Management & Business Solutions 62023 X Concur Invoice Automation Lisa Dueck Invoice management solution to fully digitize AP processes. Financial Includes invoice capture, tracking, approvals and enhanced Operations reporting for spend analysis. 7Point of Sale and Expansion of Payment Options TBD 2023 X Replace the existing Point of Sale system, which is past its life Financial cycle, and expand payment options for various services. Operations ŷźƭ ƦƩƚƆĻĭƷ ŷğƭ ƷƩğƓƭźƷźƚƓĻķ ŅƩƚƒ wĻǝĻƓǒĻ Ʒƚ CźƓğƓĭźğƌ hƦĻƩğƷźƚƓƭ͵ 8Budget System Implementation Debbie 2023 X Andrade Replace the existing Budget System, which was developed in- house more than 20 years ago, with an external software solution. Financial Planning & Reporting 9E-invoices for Miscellaneous Receivables Saleh Saleh 2023 X Revenue 3 Customers are frequently requesting e-invoices for Miscellaneous Receivables which represent services that are generally billed billed through miscellaneous receivables include Direct Detect for alarm monitoring, Parking and Cemetery sales. Property tax and utility accounts are not included in miscellaneous receivables. Completion of this project will allow customers to receive invoices by e-mail. Project Completion New Project Continuing Infrastructure Services Manager Project Project Title & Description Rehabilitation of City Hall Outdoor Spaces Construction Phase 1 Chris 10 2023 X and Phase 2 Campbell Complete construction associated with the rehabilitation of City Facilities Hall Outdoor spaces. Management Indoor Recreation Complex at RBJ Schlegel Park Design & Steve 11 2025 X Construction Kurevija Design and construct an indoor aquatic and turf facility at RBJ Facilities Schlegel park utilizing the Integrated Project Delivery Method. Management 12 Sustainable Urban Forest Strategy (SUFS) Implementation Josh Shea 2023 X Continue to implement the SUFS by providing grant funding to Reep Parks & Green Solutions for private tree planting and stewardship, and Cemeteries working to achieve the Tree Canopy Target with a focus on tree replacement and planting in parks. 13 Implementation of Significant Parks Projects Mark Parris 2023 X Complete construction of Westwood Park and Brubacher Parks. Parks & Tender and construction for Alpine, Vanier/Traynor/Wilson and Cemeteries Shoemaker Parks. Final design review, tender and construction for Oaten/Fergus/Idlewood and Kinzie Parks 14 Cemeteries Strategy Trisha 2024 X Bradshaw Create a Cemeteries Strategy to provide a better understanding of spatial, funding and community member needs, ensure the long-Parks & term fiscal, social and environmental sustainability of cemetery Cemeteries services over the next 25 years, and to guide the future operations, cemetery burial sites. 15 Water Infrastructure Program Bu Lam 2023 X Undertake an assessment of the Water Infrastructure program Sanitary & originally completed in 2017 and review for the next 5 years. This Stormwater will inform the long-term maintenance and renewal strategy for Utilities water infrastructure (water, sanitary and stormwater) l to ensure continued safe, reliable and efficient service delivery. 16 Implementation of the Federal Disaster Mitigation and Adaptation Nick Gollan 2028 X Fund (DMAF) Sanitary & Plan and execute stormwater management infrastructure projects Stormwater across the city to leverage the DMAF grant funding and advance the Utilities implementation of the 2016 Integrated Stormwater Management Master Plan. 4