HomeMy WebLinkAboutINS-2023-012 - Drinking Water Quality Management Standard (DWQMS) Re-Endorsement of the Operational PlanStaff Report
Infrastructure Services Department www.kitchener.ca
REPORT TO: Community and Infrastructure Services Committee
DATE OF MEETING: March 6, 2023
SUBMITTED BY: Greg St. Louis, Director, Utilities, 519-741-2600 ext. 4538
PREPARED BY: Angela Mick, Manager — Quality Management and Water Programs, 519-
741-2600 ext. 4408
WARD(S) INVOLVED: All Wards
DATE OF REPORT: January 18, 2023
REPORT NO.: INS -2023-012
SUBJECT: Drinking Water Quality Management Standard (DWQMS) Re -
Endorsement of the Operational Plan
RECOMMENDATION:
That the Drinking Water Quality Management
attached to report INS -2023-012 be re -endorse
Water Act, 2002 and Regulation 188/07.
REPORT HIGHLIGHTS:
Standards (DWQMS) Operational Plan
d in accordance with the Safe Drinking
The purpose of this report is to obtain written re -endorsement of the Drinking Water Quality
Management Standard (DWQMS) Operational Plan as per the requirements of the DWQMS
This report supports the delivery of core services.
BACKGROUND:
The DWQMS, under the Safe Drinking WaterAct, 2002 and Regulation 188/07, requires the City
of Kitchener to be licensed to operate and maintain Kitchener's Water Distribution System. One
of the licensing requirements is the preparation of a Quality Management System (QMS) and
Operational Plan.
The QMS is based on a "Plan -Do -Check -Improve" methodology that is similar to other
international quality standards. The "Plan" requirement of the QMS specifies policies and
procedures that must be documented in the Operational Plan for the drinking water system and
the "Do" requirements specifies the policies and procedures that must be implemented. "Check":
and "Improve" requirements of the standards are reflected in the requirements to conduct
internal audits, management reviews and to continually improve the system.
Kitchener has obtained a Municipal Drinking Water Licence and has the required elements in
place: Drinking Water Works Permit, Financial Plan, accreditation as an Operational Authority,
and an audited Operational Plan.
*** This information is available in accessible formats upon request. ***
Please call 519-741-2345 or TTY 1-866-969-9994 for assistance.
Page 9 of 119
One of the requirements of the DWQMS is for the Owner to provide a written endorsement of
the Operational Plan. The Operational Plan was initially endorsed by Council in 2008 (FIN -08-
1130) and re -endorsed in 2015 (INS -15-023) and 2019 (INS -19-007). It is recommended that
the Operational Plan be periodically brought forward to Council for re -endorsement, with
endorsement to align with each new term of Council.
The Safe Drinking Water Act, 2002 includes a statutory Standard of Care for individuals who
have oversight responsibilities for municipal drinking water systems that can extend to municipal
councillors. There are legal consequences for negligence, including possible fines or
imprisonment.
REPORT:
The Operational Plan documents the QMS, essentially outlining how regulatory requirements
are met. The Operational Plan consists of 21 elements including: risk assessment, review and
provision of infrastructure, emergency management, audits, and continual improvement. A
series of Standard Operating Procedures (SOPs) have been developed as part of the DWQMS.
The SOPs are generally high level documents which describe the "who, what and when". The
SOPs refer to Work Instructions, which explains the "how". Internal and external audits are
regularly completed to evaluate the conformity of the DWQMS to confirm that "we say what we
do and do what we say."
The Operational Plan (attached) is a living document with references to approximately 300
associated standards operating procedures, work instructions, forms, and documents. The
Standard requires continual improvement of the effectiveness of the DWQMS. Continuous
improvement is completed by the creation of new work instructions, training programs and
revisions to existing documents.
On an annual basis, council is informed of the results of the annual management review, which
may include changes that can affect the DWQMS and Operational Plan. Council receives the
results of the DWQMS Management Review on March 6, 2023 (INS -2023-011).
There have been no material changes to the Operational Plan since the last re -endorsement;
however, the document is reviewed and updated at least annually to reference infrastructure
changes, new SOPs, work instructions, etc., to ensure the plan is kept current.
STRATEGIC PLAN ALIGNMENT:
This report supports the delivery of core services.
FINANCIAL IMPLICATIONS:
The recommendation has no impact on the Capital or Operating Budgets.
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COMMUNITY ENGAGEMENT:
INFORM — This report has been posted to the City's website with the agenda in advance of the
council / committee meeting. The Drinking Water Quality Management Policy is available on
Kitchener Utilities Website.
PREVIOUS REPORTS/AUTHORITIES:
There are no previous reports/authorities related to this matter; however, re -endorsement
occurred most recently in 2019 (INS -19-007)
APPROVED BY: Denise McGoldrick, General Manager, Infrastructure Services
ATTACHMENTS:
Attachment A — DWQMS Operational Plan
Attachment B — Top Management Endorsement of Operational Plan
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r6
Kitchener
Utilities
Re -Endorsement of Operational Plan
Top Management re -endorses the Kitchener Utilities City of Kitchener Drinking
Water Distribution System DWQMS Operational Plan. Original endorsement was
November 10, 2008.
Denise McGoldrick
General Manager, Infrastructure Services
Greg St. Louis, P.Eng.
Director, Gas and Water Utilities
Tammer Gaber, P.Eng.
Manager, Operations (Gas and Water)
So,, /2, Zo Z 3
Date
Page 12 of 119
xitcbenerCity of Kitchener Water Distribution
Utiwes['
DWQMS Operational Plan
Kitchener
Utilities
The Corporation of the City of Kitchener
Kitchener Utilities
Municipal Drinking Water System:
Kitchener Distribution System
DWQMS Operational Plan
Operational Plan Number 019-401
The contents of this document are the intellectual property of Kitchener Utilities and cannot be reproduced
and/or distributed to any individual or organisation without the written authorization of Kitchener Utilities.
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xltcbener� City of Kitchener Water Distribution
Ut;`it`e DWQMS Operational Plan
TABLE OF CONTENTS
PartA - Introduction.............................................................................................................................. 3
Purpose...............................................................................................................................................
3
Scope..................................................................................................................................................
3
Permitsand Licences............................................................................................................................
3
References...........................................................................................................................................
3
Definitions and Acronyms...................................................................................................................
4
PartB - Operational Plan........................................................................................................................
5
QualityManagement System...............................................................................................................
5
Quality Management System Policy....................................................................................................
5
Commitment and Endorsement..........................................................................................................
5
QMSRepresentative...........................................................................................................................
6
Document and Record Control...........................................................................................................
6
Drinking Water Distribution System.....................................................................................................
6
Risk Assessment Procedures and Outcomes.........................................................................................12
Organizational Structure, Roles, Responsibilities and Authorities.........................................................12
Competencies....................................................................................................................................19
PersonnelCoverage...........................................................................................................................19
Communications................................................................................................................................19
Essential Supplies and Services...........................................................................................................
20
Infrastructure Review and Provision..................................................................................................20
Infrastructure Maintenance, Rehabilitation and Renewal...................................................................
20
Sampling, Testing, and Monitoring....................................................................................................
20
Calibration........................................................................................................................................
20
Emergency Management...................................................................................................................
20
InternalAudits.................................................................................................................................
211
ManagementReview.........................................................................................................................21
ContinualImprovement.....................................................................................................................
21
Historyof Changes............................................................................................................................21
Subject System Description Form..........................................................................................................
23
Appendices...........................................................................................................................................
24
Water Distribution System Map............................................................................................................
25
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xltcbener�City of Kitchener Water Distribution
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PART A - INTRODUCTION
Purpose
The purpose of this Operational Plan is to describe the comprehensive Drinking Water Quality
Management System (DWQMS) developed and implemented by Kitchener Utilities for the
operation and maintenance of its water distribution system.
This DWQMS Operational Plan includes references to all components of the DWQMS.
scope
This Operational Plan covers the activities and personnel associated with all operational aspects
of the drinking water distribution system for Kitchener Utilities, identified by waterworks number
260001458.
This Operational Plan, the procedures, work instructions and other DWQMS documentation that
are referenced herein are complementary to the legislated requirements for safe drinking water in
the Province of Ontario.
The scope of the waterworks begins at the point where treated water enters the watermain from
the treatment facilities, and ends at the property lines of the consumers.
Permits and Licences
The waterworks system has the following permits and licences:
• Municipal Drinking Water Licences, Number 019-101
• Drinking Water Works Permit, Number 019-201
• Financial Plan, Number 019-301
• Operational Plan, Number 019-401
For Form 1 Review, the City of Kitchener reviews/approves for City owned watermains and the
Region completes the review/approval for Regional owned watermains. For those watermains
that are dual owned, it is the proponent's responsibility to contact the other owner so that both
parties sign -off. Interconnections between the two systems are documented by both parties.
References
• Drinking Water Quality Management Standard
• Applicable Ontario Safe Drinking Water Legislation
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xitcbenerCity of Kitchener Water Distribution
Utilffies['
DWQMS Operational Plan
Definitions and Acronvms
• AOP
Advanced Oxidation Process
• CAO
Chief Administrative Officer
• Distribution
Watermains and related items (i.e. Hydrants, valves)
• DWQMS
Drinking Water Quality Management Standard
• GAC
Granulated Activated Carbon
• GIS
Geographic Information System
• ML
Mega Litre
• MECP
Ministry of Environment, Conservation and Parks
• OIC
Operator in Charge
• ORO
Overall Responsible Operator
• Primary Response Vehicle
Under the Ontario Energy Board distributors are secondary
/263/Emergency Response
responders; the primary response to emergencies is provided
Vehicle
by the 911 Emergency Response service. In Kitchener Utilities
documents, Primary Response Vehicle refers to the
Construction and Maintenance Kitchener Utilities vehicle/staff
equipped and responsible to respond to emergencies.
• QMS
Quality Management System
• RMOW
Regional Municipality of Waterloo
• SCADA
Supervisory Control and Data Acquisition
• UV
Ultraviolet
• Waterworks
Kitchener Utilities Drinking Water Distribution System
• WTP
Water Treatment Plant
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PART B - OPERATIONAL PLAN
Quality Management System
This Operational Plan describes the QMS which covers the drinking water distribution system that
is owned and operated by Kitchener Utilities.
Kitchener Utilities receives treated water from the Regional Municipality of Waterloo (RMOW).
Quality Management System Policy
Kitchener Utilities owns, maintains and operates the City of Kitchener's Drinking Water
Distribution System. At Kitchener Utilities, we are committed to supplying you with safe drinking
water. We work together with the City of Kitchener and the Region of Waterloo to keep water
matters top of mind. We are committed to these principles:
1. Quality
Kitchener water is safely treated and regularly tested according to government legislation and
regulations for the consistent delivery of safe, quality drinking water. We are committed to
maintaining and continually improving the Quality Management System, and complying with
applicable legislation.
2. Trust
Trust us to look after your water needs by delivering quality water and reliable service.
3. Value
Tap water is the most economical choice.
4. Communication
We will communicate openly with the public concerning matters of drinking water quality.
Commitment and Endorsement
The Owner (Mayor and Council) and Top Management endorsement of the Operational Plan
shall be demonstrated by a copy of the council meeting minutes where the Operational Plan is
accepted and endorsed (see Appendix).
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QMS Representative
The Manager, Quality Management and Water Programs is appointed by Top Management to
the role of QMS Representative for the Kitchener drinking water distribution system QMS.
The QMS Representative has the responsibilities and authorities listed in the section of this
Operational Plan called `Organizational Structure, Roles, Responsibilities and Authorities'.
The appointment is documented and filed with the QMS Specialist and on Laserfiche.
Document and Record Control
Procedures are in place for Document Control and Record Control (attached in the Appendix).
These procedures describe how QMS documents and procedures are controlled, including
instructions related to currency, legibility, retention, and storage. All QMS system documentation
is controlled. Methods of control are defined in the referenced procedures.
Records are maintained as objective evidence of conformance to the DWQMS and compliance
with all applicable Safe Drinking Water Regulations.
The Master List of Documents is a complete list of all system components. The most current
version of the Master List of Documents is also available.
Drinking Water Distribution System
The scope of the waterworks begins at the point where treated water enters the watermain from
the Regional treatment facilities, and ends at the property lines of the consumers. There is no
storage, chlorine boosting, secondary disinfection or pressure boosting within the control of the
waterworks.
As of the end of 2022, the waterworks consists of approximately:
• 924.6 km of distribution watermain — 792 km Kitchener owned, 23 km Dual owned and
109 km Regional owned (20 km is untreated)
• 70,572 water meters in service
• 4,717 hydrants (not including private hydrants)
• 8,005 valves (not including service valves or hydrant valves) — 7,445 Kitchener owned,
130 Dual owned and 430 Regional owned
Hard copy maps are updated annually along with stats, however digital mapping changes are
made daily (available electronically to field staff via laptops in the field). Electronic maps are
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Kitchener City of Kitchener Water Distribution
Utahties r
DWQMS Operational Plan
updated daily are available internally and externally via Open Data. A copy of the map is
included at the end of the Operational Plan.
Process Flow Chart
INCOMING
WATER
from RMOW
(various
sources)
DISTRIBUTION SYSTEM
Owner — Kitchener Utilities
Operating Authority -Kitchener
Utilities
KITCH EN ER
DISTRIBUTION
SYSTEM
RIVER RIDGE
BRESLAU
DISTRIBUTION
SYSTEM, in
TOWNSHIP OF
WOOLWICH
I I I
I
I
I
I
CITY OF
I
WATERLOO
BOARDWALK
A map of the distribution system is available on Laserfiche and is filed with the Manager, Quality
Management and Water Programs on an annual basis.
General Description
The supply system consists of multiple RMOW pumping stations, treatment systems and wells.
Not all systems are required to be in operation at the same time to deliver adequate water supply.
The waterworks also provides distribution to the neighbourhood of River Ridge (commonly
referred to as Falconridge). The City of Waterloo Distribution System supplies water to this
community, but Kitchener Utilities owns, operates and maintains the distribution to River Ridge.
The City of Kitchener supplies water to the City of Waterloo in the Boardwalk area.
The waterworks has a direct connection feeding water to Breslau, including a meter chamber.
Breslau is a distribution system within the Township of Woolwich, which is owned and operated
by the Township of Woolwich. The distribution system is not owned or operated by Kitchener
Utilities.
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Some watermains are shared with the RMOW (Dual owned) but are maintained by Kitchener
Utilities. The RMOW is back -charged for the maintenance activities performed by the waterworks.
The RMOW may participate in watermain repair, however Kitchener Utilities is the first
responder.
Description of Water Source
The Kitchener Drinking Water Distribution System is part of the RMOW's Integrated Urban
System. All drinking water is supplied by the RMOW's various water treatment plants; the
location of these RMOW assets can be found in GIS via Arc Reader.
The water supplied by RMOW is controlled by the RMOW, who owns and operates the
treatment plants and equipment, pumps and Supervisory Control and Data Acquisition (SCADA)
system which controls the quality and pressure of the supply.
The Kitchener Water Distribution System is supplied by the following RMOW Water Supply
Systems:
1. Greenbrook Well Supply System
2. K34 Well Supply System
3. Mannheim Water Treatment Plant
4. Parkway Well Supply System
5. Strange St. Well Supply System
6. Woolners (K80's) Well Supply System
More details regarding the above can be found at: www.regionofwaterloo.ca/water-reports
1. Greenbrook Well Supply System
The Greenbrook Well System is comprised of five ground water wells K1A, K2A, K413, K5A and
K8. These wells pump directly into the Greenbrook Treatment Plant and Pumping Station.
Iron and manganese removal is achieved through the use of three pressure filters. Following
filtration, treatment for 1,4 -dioxane is accomplished by an advanced oxidation process (AOP)
using 50% hydrogen peroxide and Ultraviolet (UV) irradiation.
Treated water from the UV reactors proceeds through upflow Granular Activated Carbon
(GAC) contactors before being transferred to 2 storage reservoirs with capacities of 2 million
gallons (approximately 10,000 cubic metres) and 500,000 gallons (approximately 2400 cubic
metres).
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Disinfection is achieved through Ultraviolet (UV) irradiation and by the use of a sodium
hypochlorite system consisting of a solution tank complete with spill containment and
protection and a metering pump dispensing commercial 12% sodium hypochlorite solution.
20% ammonium sulphate is added to the water at the discharge header of the pumping station
prior to the water leaving the station. The purpose of the ammonium sulphate is to convert
free chlorine to the combined form, creating a more stable distribution disinfectant.
Continuous analyzers monitor the levels of chlorine, turbidity, UVT and UV dosage prior to
the water being discharged. The analyzers are connected with the Mannheim Water Treatment
Plant SCADA system which is monitored by an operator 24 hours per day.
There is no emergency standby power at this site.
2. K34 Well Supply System
The K34 well supply is a groundwater supply consisting of two wells, K34 and K36, a treatment
facility and an in ground clear well/reservoir. The total storage capacity of the reservoir is 90
cubic meters. Two high lift pumps are used to discharge the treated water into the distribution
system. The treatment facility has five closed pressure filters used for removal of iron and
manganese.
Disinfection is achieved by the use of a sodium hypochlorite system consisting of a solution tank
complete with spill containment and protection and two metering pumps dispensing
commercial 12% sodium hypochlorite solution. The sodium hypochlorite is also used as an
oxidizing agent prior to filtration. Upon discharge to the distribution system, 20% ammonium
sulphate is injected. The purpose of the ammonium sulphate is to convert free chlorine to the
combined form, creating a more stable distribution disinfectant.
Continuous analyzers monitor the levels of chlorine and turbidity. The analyzers are connected
with the Mannheim Water Treatment Plant SCADA system which is monitored by an operator
24 hours per day.
There is no emergency stand-by electrical power at this facility.
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Kitchener
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City of Kitchener Water Distribution
DWQMS Operational Plan
3. Mannheim Water Treatment Plant
The Mannheim Water Treatment Plant receives raw water from the Hidden Valley Low Lift
Station located at the Grand River. The raw water entering the WTP is treated with coagulation,
flocculation, sedimentation, ozonation and filtration. Immediately after filtration, the water is
disinfected prior to entering the clearwells/reservoirs. There are two clearwells/reservoirs that
have a combined total usable volume of 15.28 ML.
Disinfection is achieved through ozonation, ultraviolet (UV) irradiation followed by
chlorination via a gas chlorination system. Continuous analyzers monitor the levels of ozone,
chlorine, turbidity, UVT and UV dosage prior to the water being discharged. The analyzers are
connected with the Mannheim Water Treatment Plant SCADA system which is monitored by
an operator 24 hours per day.
The water from the Mannheim Aquifer Storage and Recovery Facilities (ASRI, ASR2, ASR3,
ASR4, RCWI and RCW2) can be mixed with the treated water and then stored in the
clearwells/reservoirs. This water is then directed to the Mannheim Pumping Station Reservoir,
where it blends with seven other ground water wells (K91, K92, K93, K94, K21, K25, and K29).
Treated water from the Mannheim Village wells (K22A, K23, K24 and K26) and Shingletown
wells (K50 and K51) can also indirectly supply the Mannheim Pumping Station Reservoir. This
reservoir has a total storage capacity of 101.3 ML. Prior to the treated water being pumped into
the distribution system, anydrous ammonia or 20% liquid ammonium sulphate is injected to
convert free chlorine to the combined form, creating a more stable distribution disinfectant.
This facility has emergency standby power available.
4. Parkway Well Supply System
The Parkway Well System is comprised of three ground water wells, K31, K32 and K33. These
wells pump directly into the Parkway Reservoir and Pumping Station. The Parkway Reservoir
has a capacity of three million imperial gallons (14,000 cubic meters).
Disinfection is achieved by the use of a sodium hypochlorite system consisting of a solution tank
complete with spill containment and protection and a metering pump dispensing commercial
12% sodium hypochlorite solution. Ammonium sulphate is added to the water at the discharge
header of the pumping station prior to the water leaving the station. The purpose of the
ammonium sulphate is to convert free chlorine to the combined form, creating a more stable
distribution disinfectant. These chemical systems are located at Parkway Reservoir and Pumping
Station.
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Continuous analyzers monitor the levels of chlorine and turbidity prior to the water being
discharged. The analyzers are connected with the Mannheim Water Treatment Plant SCADA
system which is monitored by an operator 24 hours per day.
This site has no emergency standby power available on site.
5. Strange St. Well Supply System
The Strange Street Water Treatment System is comprised of five ground water wells, K10A,
K11A, K13A (Currently out of service), K18 and K19. The wells feed into a 450 mm diameter
raw water main to the Strange Street Water Treatment Plant (WTP) located at 25 Strange Street
in the City of Kitchener, Ontario. The incoming well field water is injected with Sodium
Hypochlorite before feeding into the Pre -Oxidation Tank (total volume: 116 m3). Low Lift
Pumps situated in the Pre -Oxidation Tank are used to pump the water to three Iron and
Manganese Pressure Filters. Each pressure filter contains 3 filter cells. The filtered effluent water
is then injected with Sodium Hypochlorite before entering the Treated Water Reservoir (total
volume: 250 m3). Disinfection is achieved by the use of sodium hypochlorite systems consisting
of solution tanks complete with spill containment and protection and metering pumps
dispensing commercial 12% sodium hypochlorite solution. Booster Pumps are then utilized to
pump water out of the Treated Water Reservoir towards being discharged from the WTP.
Before discharging the water, Ammonium sulphate is added to the water downstream of the
Booster Pumps. The purpose of the ammonium sulphate is to convert free chlorine to the
combined form, creating a more stable distribution disinfectant.
When the Pressure Filters require cleaning, Backwash Supply Pumps feed the Filters with filtered
water from The Backwash Supply Tank (total volume: 340 m3). Wastewater from the
Backwash Procedure is sent to two Backwash Waste Tanks (total volume: 442m3 each). Solids
from inside these Waste Tanks is pumped into a Sludge Tank (total Volume: 84 m3) using two
Sludge Pumps. Supernatant Pumps in the Backwash Waste Tanks are used to either recycle the
supernatant water back to the Pre -Oxidation Tank or discharge it to a manhole outside the
WTP depending on either Recycle or Waste modes.
Continuous analyzers monitor the levels of chlorine and turbidity prior to the water being
discharged. The analyzers are connected with the Mannheim Water Treatment Plant SCADA
system which is monitored by an operator 24 hours per day.
This site has no emergency standby power available on site.
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6. Woolners (K80's) Well Supply System
The Woolners Well Supply system is comprised of three wells: K80, K81, and K82. These wells
combine in a common header prior to entering the Ebydale UV Building. The water from the
three wells is injected with sodium hypochlorite located in the well houses of K81 and K82. The
systems consist of solution tanks complete with spill containment and protection and metering
pumps dispensing commercial 12% sodium hypochlorite solution. The water entering the
Ebydale UV Building is then passed through an Ultraviolet (UV) system, which provides primary
disinfection. Ammonium sulphate is then added to the water at the discharge header prior to
the water leaving the station. The purpose of the ammonium sulphate is to convert the free
chlorine residual to a more stable combined chlorine residual.
Continuous analyzers monitor the levels of chlorine, turbidity, UVT and UV dosage prior to
the water being discharged. The analyzers are connected with the Mannheim Water Treatment
Plant SCADA system which is monitored by an operator 24 hours per day.
In November 2019, the well houses and treatment plant buildings were decommissioned and
the connection to the Kitchener Distribution System was removed.
There is no emergency standby power available at this site.
Common fluctuations
There are known seasonal issues with the water supply:
• Summer — increased water usage can result in pressure challenges in some areas of the system
• Fall - Grand River temperature changes may cause odour challenges in the source water, which
may increase flushing requirements
• Winter — temperature extremes may cause more watermain breaks in the system
Risk Assessment Procedures and Outcomes
The Risk Assessment Procedure is provided in the Appendix.
The Risk Assessment Table shows the identified hazards and hazardous events, ranked risks,
control measures, and reference to monitoring and response procedures.
The Critical Control Points identified in the Risk Assessment are:
• Asset operation and maintenance:
o to reduce water adverses
o to reduce backflow / siphonage hazards including water chambers full of water with
air relief valves
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o to reduce chambers full of water with air relief valves
o to reduce valves accidentally left closed after watermain cleaning
Organizational Structure, Roles, Responsibilities and Authorities
A basic overall organization chart is shown below. A detailed Organizational Chart that includes
all key waterworks staff is provided in the Appendix. A list of backup or designated contacts in
case of absence is available on the Kitchener Utilities Important Numbers List.
Mayor and Council (Owner)
Chief Administrative Officer
(CAO)
General Manager of
Infrastructure Services (Tarp
Management)
Director of Utilities (Top
Management)
Manager of Dperat ons, Manager, Quality Manager, Business
Gas & Water (Top Management and Development and
ManaRement) Water Programs Customer Experience
Construction and
Responsibilities*
Authorities
City of Kitchener
Dispatchers,
Maintenance Supervisors,
Council and
Water Meter Shop,
obligations for the operation of
Marketing, Business
Utility Distribution
the waterworks
Cross Connection
necessary
Development,
Technicians, Toad Quality
• Represent the waterworks to end users and the
ControlSupport
Services
Services
and Training Specialist
infrastructure, as necessary
General Managers of
Community Service and
DCAO, Corporate Services,
Development Services, and
Financial Services
Manager, Training and
Programs
Quality Management
System Specialists,
Drafting Technician,
Locators
Key waterworks roles are listed as follows, with associated responsibilities and authorities. This
information is communicated to staff as per the Communication Procedure.
Role
Responsibilities*
Authorities
City of Kitchener
e Prescribe requirements and monitor operations
• Prescribe requirements and
Council and
of the waterworks
obligations for the operation of
Mayor (Owner)
e Provide resources and system infrastructure, as
the waterworks
necessary
e Ensure a continual supply of safe
• Represent the waterworks to end users and the
drinking water
public
• Provide resources and system
infrastructure, as necessary
• Designate responsibilities as
appropriate
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Role
Responsibilities'
Authorities
General Manager,
e Obtain and provide resources as required for
• Approval of hiring of all
Infrastructure
operation of the waterworks
waterworks personnel
Services (Top
e Attend meetings with Council and senior
• On -Warn Assistance declaration
Management)
leadership teams
• Report issues to the CAO and Council, as
necessary
• Participate in Management Review
• Member of Emergency Operations Centre
Management Team
Director, Gas and
e Responsible for the day-to-day leadership and
• Allocation of provided resources
Water Utilities
operation of the Utilities division. Develops
e Administration of labour
(Top
and implements Utilities programs, policies,
agreement(s)
Management)
budgets, rates, and strategies that are aligned
e Oversees utilities water assets
with Council's priorities and corporate strategic
e Monitors expenditures, expenses
direction and Regulatory requirement.
and controls costs through the
Accountable for ensuring regulatory
budget year to ensure high levels
compliance
of financial, operational and
• Supervises Utilities Managers
service integrity on a day-to-day
• Overall responsibility for the operation of the
basis
waterworks
e Recommends rate structures for
• Attend meetings with Council as required
water
• Ensure QMS is in place
e Designate responsibilities as
• Ensure Operating Authority staff are aware of
required
applicable legislation
• Determine, obtain and provide resources
required for QMS
• Report issues to the General Manager
Infrastructure Services, as necessary
• Participate in Management Review
• Designates On -Call Manager as per On-call
Schedule
• Declares Emergency exemptions for Hours of
Service (MTO), or designate
Manager,
e Manages the safe and reliable distribution of
• Direct supervisors and staff
Operations (Gas
water
e Develop/improve departmental
and Water) (Top
e Maintain regulatory compliance
practices
Management)
e Supervise Construction and Maintenance
• Designate responsibilities as
Supervisors
required
• Schedule work assignments
• Work safety program
• Reporting of deviation from critical limits to
the Manager of Quality Management & Water
Programs, appropriate
• Report issues to the Director of Utilities as
necessary
• Hire waterworks personnel
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xiitcbenerCity of Kitchener Water Distribution
Utiwes['
DWQMS Operational Plan
Role
Responsibilities'
Authorities
• Determine, obtain and provide resources
required for Operations
• Participate in Management Review
• Develops On-call schedule and designates ORO
as per On-call Schedule
• Response to deviations, as required
Supervisor,
e Supervise Utilities Construction & Maintenance
• Direct staff in day-to-day
Utilities
staff in the daily operation of the City's water
operations and maintenance
system, to respond to and direct staff during
activities
water emergencies.
e Schedule construction activities as
• Reporting of deviation from critical limits to
they affect operations
the Manager of Operations, as appropriate
e Recommend to the Manager of
• Overall Responsible Operator (ORO) when
Operations ways to improve
on-call
operational effectiveness
• OIC when not on-call
• Designate responsibilities as
• Response to deviations, as required
required
• One Supervisor is designated to support
training and complete training on equipment
Manager, Training
e Reporting of deviation from critical limits to
• Recommend to the Manager of
and Programs
the Manager of Operations, as appropriate
Operations ways to improve
• Manages QMS Specialist, Locator and Drafting
operational effectiveness
Technician
• Designate responsibilities as
• Responsible for organizing maintaining all
required
training needs for staff directly affecting
e Ensure training of supervisors and
drinking water quality
Construction and Maintenance
• Training and development
staff meets requirements
• Backup for the Manager, Quality Management
and Water Programs
• Participates in Top Management Review
• Maintain Utilities Training Matrix
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xltcbener� City of Kitchener Water Distribution
Ut;`it`e DWQMS Operational Plan
Role
Responsibilities'
Authorities
Manager, Quality
• Ensures the distribution of a safe supply of
• Designate responsibilities as
Management and
drinking water to customers, including meeting
appropriate
Water Programs —
regulatory requirements, developing related
• Arrange for corrective actions for
Designated as
standards and enforcement
water quality adverse
QMS
• Perform specified duties as per training and/or
• Completes reporting for adverses
Representative
direction of superiors
• Report of adverse water quality
• Maintain operational parameters of the
incidences to Top Management
waterworks
• Prepare Annual Regulatory Reports,
Management Reviews and communication to
Top Management
• Prepare and present reports to council
• Represent the waterworks in communication
with the RMOW
• Compiling/Reporting waterworks performance
operations data to council
• Review and Approval of Form 1 includes
review of Construction drawings for new
construction/ reconstruction
• Review and approval of commissioning plans
• Review of water quality reports and approval
to connect
• Communicate QMS as per communication
• Monitor water quality & demand
• Ensure Operating Authority are aware of
applicable legislation
• Supervises Cross Connection group and Water
Meter Shop
• Preparation and provision of training as related
to QMS
• Communicates to operations/supervisors for
water quality related response
• Preparation of budget documents as related to
QMS, Capital works
• Supports continual improvement
• Sits on Regional Best Management Practices
committees for standard development
Designates for this position (portions) may be:
• Manager, Training and Programs
• On -Call Manager
• QMS Specialist
On Call Manager
• Perform back-up to the Manager, Quality
• Same as Manager, Quality
Management and Water Programs for specific
Management and Water Programs
water quality related items requiring immediate
response
• Declares emergency for Hours of Service MTO
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xiitcbener� City of Kitchener Water Distribution
Ut;`it`e DWQMS Operational Plan
Role
Responsibilities'
Authorities
Construction and
• Perform specified duties as per training/work
• Operate and maintain the
Maintenance Staff
instructions/procedures and/or direction of
waterworks under direction of
— Utilities
superiors
OIC/ORO/Manager
Distribution
• Complete all paperwork/supplemental work
Technician or
orders — Cityworks and associated paperwork
Operator -in
are considered to be MECP regulatory
Training
requirements
• Maintain operational parameters of the
waterworks
• Maintain and repair equipment where qualified
• All staff must maintain Internal Responsibility
System (Safety as per Occupational Health and
Safety Act)
Construction and
• The OIC is the Crew Leader or the Temporary
• Direct crews
Maintenance Staff
Crew Leader
• Enforce all applicable Ontario
- Utilities Staff —
• Constructor's representative, all duties
Regulations (MECP, MOL)
Utility Crew
associated with Ministry of Labour
• Enforce all applicable City policies
Leader/Temporary
requirements
Crew Leader
• Duties as outlined in Utilities Staff — Utilities
Distribution Technician
• Rotation on 263 Emergency Response Vehicle
— secondary response
• Complete all paperwork/supplemental work
orders — Cityworks and associated paperwork
are considered to be MECP regulatory
requirements
• Perform all regulatory requirements of an OIC
Construction and
• Maintain and repair equipment and
• Purchase equipment/supplies
Maintenance Staff
Owner's/Manufacturer's manuals
• Maintain tools/equipment in
- Tool Quality
• Ensure equipment is in good working order
accordance with manufacturer
Support and
• Verification/Calibration of equipment
specs
Training Specialist
• Training staff on equipment use
• Contacting
• Maintenance of equipment/sign-out logs
suppliers/manufacturers/
calibration companies
Utilities Assistant
• Support operational/construction related
and Operational
activities including scheduling, follow-up,
Services Support
invoicing, communication
Person
• Creation of work orders
Cross Connection
• Implements, administers and enforces the Cross
• Determine hazards and
Control Specialist
Connection Control/Backflow Prevention By-
appropriate device selection
law
• Commencement of enforcement
• Inspection of new devices
activities (e.g. fines, water shut-
off) in consultation with superiors
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xltcbener� City of Kitchener Water Distribution
Ut;`it`e DWQMS Operational Plan
Role
Responsibilities'
Authorities
Manager, Business
• Provides leadership and direction to Dispatch
• Develops operating procedures,
Development and
staff/marketing staff
policies, manuals and training
Customer
• Manages the collection and reporting of
related to customer service
Experience
information regarding citizen inquires,
complaints
• Oversees marketing, communications and
branding strategies to ensure consistent
messaging
Dispatcher
• Receive and process incoming calls from the
• Follows established procedures
public and internal staff for general inquires,
and makes calm decisions as
appointments, complaints and emergencies
required in an emergency services
• Dispatch Construction & Maintenance Staff
environment
• Provides general information and direction on
• Deploy resources, as required
the services, procedures, practices, policies and
• Refers escalated issues to the
programs provided by the City through public
supervisor and/or on-call
and internal inquirers
manager, when applicable
QMS
• Develop, implement and maintain the QMS
• Delegate duties as necessary
Representative —
• Report on the performance of the QMS to Top
designated as
Management
Manager -Quality
• Identify needs for improvement in the QMS
Management and
• Ensure that the current versions of documents
Water Programs
required by the QMS are in use at all times
• Ensure that all personnel are aware of all
applicable legislative requirements that are
relevant to the operation of the works
• Stay up to date on changes to relevant
legislative and regulatory requirements
• Promote the QMS throughout the Operating
Authority
QMS
• Manages the development, implementation
• Delegate duties as necessary
Specialist
and maintenance of the DWQMS
• Arrange for corrective actions for
• Develop, implement and maintain the QMS
adverse water
• Identify needs for improvement in the QMS
• Completes reporting for adverses
• Ensure that the current versions of documents
required by the QMS are in use at all times
• Ensure that all personnel are aware of all
applicable legislative requirements that are
relevant to the operation of the works
• Promote the QMS throughout the Operating
Authority
• Assists with the preparation of water quality
related reports
• Prepares and submits data for benchmarking
• Review of water quality data
• Review of water quality tests and provides
approval to connect
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xitdenerCity of Kitchener Water Distribution
Utiwes['
DWQMS Operational Plan
Role
Responsibilities'
Authorities
Drafting
• Processing records for operational staff (e.g.
• Record changes
Technician
valve replacements)
• Updating/correcting attribute info
• Completing/processing records for engineering
related record changes
• Map tentative as -built watermains based on
red -line
Job duties are as related to the DWQMS, detailed job descriptions are developed in conjunction with Human
Resources for CUPE 791 and non-union management staff. Job postings may include additional information.
Additional Resources Outside of Kitchener Utilities
Engineering — Development Engineering, Engineering Design and Approvals and Building, Engineering
Construction - design, construction and inspection of new installation and reconstruction of watermains as well
as provision of as-builts
Technology Innovation and Services- mapping as-builts and maintenance of GIS system and maps
Asset Management and Business Solutions — develops the annual 10 year Road & Utility Capital Forecast using
water asset condition information developed via the Infrastructure Maintenance, Rehabilitation and Renewal
procedure.
Corporate Contact Centre (CCC) — some Dispatch duties after hours
Competencies
The Competencies Procedure describes the process for identifying, developing and maintaining
required competencies for personnel performing duties directly affecting drinking water quality.
The procedure also describes activities to ensure personnel are aware of the relevance of their
duties.
Records show evidence of activities to meet and maintain the competencies described in the
procedure, and to ensure personnel awareness. The Procedure is provided in the Appendix.
Personnel Coverage
The Personnel Coverage Procedure describes the process for ensuring personnel are available for
duties. The Procedure is provided in the Appendix.
Communications
The Communications Procedure describes the process for ensuring relevant aspects of the QMS
are communicated between Top Management and the Owner, waterworks personnel, suppliers
and the public. The Procedure is provided in the Appendix.
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xltcbener�City of Kitchener Water Distribution
Ut;`it`es DWQMS Operational Plan
Essential Supplies and Services
The Essential Supplies and Services Procedure describes the process for identifying essential supplies
and services, and ensuring quality requirements and procurement methods are established and
communicated. The Procedure is provided in the Appendix.
Infrastructure Review and Provision
The Infrastructure Review Procedure describes the process for the review of the infrastructure
adequacy. This Procedure is provided in the Appendix. The procedure also describes the provision
of infrastructure, and the communication of review findings to the Owner. The Procedure is
provided in the Appendix.
Infrastructure Maintenance, Rehabilitation and Renewal
The Infrastructure Maintenance, Rehabilitation and Renewal Procedure describes the maintenance
programs undertaken by Kitchener Utilities, and how the system is rehabilitated and renewed.
The Procedure is provided in the Appendix.
Sampling, Testing, and Monitoring
The Sampling, Testing and Monitoring Procedure describes procedures used to maintain chlorine
residual in the Distribution System by sampling, testing and monitoring at the waterworks.
Maintenance programs including dead end main flushing and new development flushing maintain
chlorine residuals within the distribution system. The procedure outlines requirements for
bacteriological testing within the distribution system, including temporary watermains. Additional
sampling requirements as per regulatory requirements are also included in the procedure (see
Appendix).
Calibration
The Calibration Procedure describes procedures for maintenance and calibration of
measurement and recording equipment. The Procedure is provided in the Appendix.
Emergency Management
An emergency is considered to be a potential situation or service interruption that may result in
the loss of the ability to maintain a supply of safe drinking water to consumers.
The Emergency Management procedure describes the process of maintaining a state of
emergency preparedness at the waterworks. It refers to applicable emergency response
procedures. The procedure is provided in Appendix.
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xltcbener�City of Kitchener Water Distribution
Ut;`it`es DWQMS Operational Plan
Internal Audits
The Internal Audits Procedure describes the procedure for internal audits, including audit criteria,
frequency, scope, records, methodology and schedule. The Corrective Action Procedure describes
the process of initiating, investigating, performing and documenting corrective actions. Both
procedures are provided in the Appendix.
Management Review
The Management Review Procedure describes the procedure for management review, including
review items, reviewers, outcomes, and documentation. The Procedure is provided in the
Appendix.
Continual Improvement
Kitchener Utilities strives to continually improve the effectiveness of its QMS through the use of
corrective actions, especially from the annual internal audits (as per the Internal Audit
Procedure), staff suggestions and management reviews (as per the Management Review
Procedure). The procedure can be found in the Appendix.
History of Changes
Revision
Date
Description
By
24.0
January 30, 2019
Updating infrastructure summary,
Steve Young
deleting outdated information.
25.0
September 30, 2019
Filing of approval of QMS Rep,
Steve Young
new element 15 procedure,
updating job titles
26.0
March 5, 2020
Update of Drinking Water
Dean Chapman
Distribution System section and
other sections as a result of the
Kitchener Utilities Re-org.
27.0
April 17, 2020
Updated Description of Water
Ras Sonthisay
Source section to be consistent
Region of Waterloo's Water
Quality Report.
28.0
March 3, 2021
Updates to the Drinking Water
Dean Chapman
Distribution System section.
29.0
January 12, 2022
Updates to the Drinking Water
Dean Chapman
Distribution System stats and
Strange St Well Supply system.
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xltcbener�City of Kitchener Water Distribution
Ut;`it`es DWQMS Operational Plan
30.0
September 29, 2022
Primary response vehicle added
Angela Mick
to definitions section.
31.0
January 10, 2023
Updates to the Drinking Water
Angela Mick, Dean
Distribution System and
Chapman
Sampling, Testing and
Monitoring sections.
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,r6 City of Kitchener Water Distribution
DWQMS Operational Plan
SUBJECT SYSTEM DESCRIPTION FORM
t/��Ontario
Ministry ofthe Environment
and Climate Change
Fields marbed with an asterisk ;`j are maanda Dry -
C urrer of Municipal Residential Dmbing Water System '
The Coiporattoo of the City of Kitchener
Ham of Municipal Resider►tial Ddnkkq Water System
Kitchener Di=l uham System
Print Form
Schedule D - Director's Directions for
Operational Plans (Subject System
Description Form)
Municipal Residential drinking Water System
Subject' systems.
Q Check here if the MuniCipal Pesidentral Drirbing Water Systern s op4E-raied 0 o^e operat -g aut^o ,i. Eller the narne of the operating
arthimly in the tellmtable-
Name of Operational StbsygeWiif Jfplwahte) Name cf Cpera'ing Authority ' DWS dumber(s)
1 I I City ofK tchene�
Add item (+]
Prcvide the infomrafim ordlinEd it the'Condant Irrkanation' section far each Operafona Subsys,err..
Contact Information
Last Name
Mick
Utilities Water Engineer
angela.mick,'AA- itchener.ca
Add item (+1 F -
Save Form Print Completed Form
21E3E izo M03] O Oueeft Priftrtw OnWn, M6
Doc # 0
Revision 31.0
19,141-2600
ram M h—
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260001452
Remove
V cc a I- sial
L
Clear Form
Paw 1 rr °
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Page 35 of 119
Kitchener!; City of Kitchener Water Distribution
Ut'" 1 DWQMS Operational Plan
APPENDICES
WATER DISTRIBUTION SYSTEM MAP
Appendix 1 Endorsement
Appendix 2 Document Control Procedure
Appendix 3 Record Control Procedure
Appendix 4a Risk Assessment Procedure
Appendix 4b Risk Assessment Table
Appendix 5 Critical Control Point Procedure
Appendix 6a Current Position/Employee List
Appendix 6b Organizational Chart
Appendix 6c Construction and Maintenance Staff
Appendix 7 Competencies Procedure
Appendix 8 Personnel Coverage Procedure
Appendix 9 Communications Procedure
Appendix 10 Essential Supplies and Services Procedure
Appendix 11 Review and Provision of Infrastructure Procedure
Appendix 12 Sampling, Testing and Monitoring Procedure
Appendix 13 Emergency Management Procedure
Appendix 14 Maintenance and Calibration of Measuring & Recording Equipment Procedure
Appendix 15 Internal Audits Procedure
Appendix 16 Corrective Action Procedure
Appendix 17 Management Review Procedure
Appendix 18 Continual Improvement Procedure
Appendix 19 Infrastructure Maintenance, Rehabilitation and Renewal Procedure
Appendix 20 Drinking Water Works Permit
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