HomeMy WebLinkAboutCAO-2023-389 - 2023 Business Plan - August Progress Report
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REPORT TO: Planning and Strategic Initiatives Committee
DATE OF MEETING: September 18, 2023
SUBMITTED BY: Kathryn Dever, Director of Strategy and Corporate Performance
519-741-2200 ext. 7370
PREPARED BY: Justin Watkins, Manager of Corporate Planning, 519-741-2200 ext. 7203
WARD(S) INVOLVED: ALL
DATE OF REPORT: August 25, 2023
REPORT NO.: CAO-2023-389
SUBJECT: 2023 Business Plan August Progress Report
RECOMMENDATION:
For information.
REPORT HIGHLIGHTS:
The purpose of this report is to present the 2023 Business Plan Progress Report as of
August 31, 2023, consisting of 29 projects in total (Attachment A).
Since the April update, one strategic plan action has been completed and all remaining six
2019-2022 Strategic Plan actions remain on track to meet expected completion dates.
Of the 16 business plan projects endorsed for 2023, one is completed, 13 are on track to
meet expected completion dates, one is delayed and one has not started.
There are no financial implications arising from this report.
Community engagement included
in advance of the committee meeting.
This report supports the
BACKGROUND:
The 2019-2022 Strategic Plan included measurable, specific actions with a timeline for
completion, and a commitment to measure and report on progress to Council and the public
throughout the life of the plan. The annual business plan includes strategic plan actions and
other high priority business plan projects identified by Council and staff, and progress is reported
three times per year.
REPORT:
Status of Ongoing Strategic Plan Actions
As illustrated below, one action in the 2019-2022 Strategic Plan has been completed during this
update period, and all remaining six actions are on track to meet expected completion dates, as
*** This information is available in accessible formats upon request. ***
Please call 519-741-2345 or TTY 1-866-969-9994 for assistance.
of August 31, 2023. The action completed during this reporting period was the Pedestrian-first
Streets.
Of the remaining six actions, five will be complete by the end of 2023. The remaining two actions
Protected Cycling Network; and Open Space Strategy + Equitable Facility Distribution will
be completed in 2024 and 2025 respectively, as previously reported.
All full summary of strategic actions and status updates can be found in Attachment A.
Status of Business Plan Projects
The 2023 business plan was endorsed in January of this year and consists of 16 projects. As of
August 31, one has been completed (E-invoices for Miscellaneous Receivables), 13 projects are
on track to meet expected completion dates, one project is delayed until 2024 (Implementation
of Significant Parks Projects) and one has not been started (Concur Invoice Automation).
All full summary of business plan projects and status updates can be found in Attachment A.
STRATEGIC PLAN ALIGNMENT:
This report supports
FINANCIAL IMPLICATIONS:
Capital Budget The recommendation has no impact on the Capital Budget.
Operating Budget The recommendation has no impact on the Operating Budget.
COMMUNITY ENGAGEMENT:
INFORM
council / committee meeting.
PREVIOUS REPORTS/AUTHORITIES:
CAO-2023-020 2022 Business Plan Year-End Progress Report and Recommended 2023
Business Plan Project List
CAO-2023-231 2023 Business Plan April Progress Report
APPROVED BY: Dan Chapman, CAO
ATTACHMENTS:
Attachment A 2023 Business Plan Progress Report as of August 31, 2023
Appendix A: 2023 Business Plan Progress Report as of August 31, 2023
Part 1:Strategic Plan Actions (2023 - 2025 completion dates)
1. People-Friendly Transportation
Goal: Transform how people move through the city by making the transportation network safe, convenient, comfortable and connected.
Strategic Plan Action Project Project Manager Completion Status
Statement Progress Update
1.2 Encourage and incentivize Bikeshare Program Ivan Balaban 2023 Completed Project was completed as of the April 2023 status
alternative modes of Implement a bikeshare Transportation update.
transportation by developing service in which bicycles are Services
and subsidizing a bikeshare made available for shared
program by 2021. use to the public in an effort
to
following a feasibility study
to determine the most
appropriate system.
1.3 Install a continuous and Protected Cycling Network Darren Kropf 2024 On Track Construction is complete between Wellington and
protected cycling network that Connected to the Transportation Victoria streets on Margaret Avenue, with Otto Street
connects adjacent Downtown Services expected to be completed in early fall 2023. Detailed
neighbourhoods to the Install a continuous and design for the final phase on Duke Street is on track for
downtown by 2022. protected cycling network a construction target of spring 2024. A consultant has
that connects adjacent begun work on an independent safety review of the
neighbourhoods to the streets already completed, to assess safety for all users
downtown by 2022. and modes of transportation.
1.5 Develop a plan to create 1.5.1 Pedestrian-First Plan Darren Kropf 2023 Completed The Gaukel Block transformation was completed in Q2
pedestrian-first streets for Gaukel Street Transportation of 2023 and an official ribbon cutting was held on June
between Victoria Park and City Develop plans to prioritize Services 17, 2023. The space supports a wide range of
Hall and pedestrians over other downtown Kitchener activations and partner events. It
travel modes on Gaukel has become a significant placemaking and vibrant
Street. space within downtown Kitchener, and impactful in
making connections between pedestrian focussed
spaces, like Victoria Park and King Street.
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Strategic Plan Action Project Project Manager Completion Status
Statement Progress Update
between the ION and Kitchener 1.5.2 Pedestrian-First Darren Kropf 2023 Completed Eby Street is hosting mid-week markets and concerts,
Market by 2022. Street Plan for Kitchener Transportation along with Kitchener Market Saturdays. Planters and
Market Services furniture are used to animate the space during these
Develop plans to prioritize events, while newly installed swing gates make it more
pedestrians over other efficient to open and close the street to motor
travel modes between the vehicles.
Kitchener Market ION
station and Kitchener
Market.
3. Vibrant Economy
Goal: Build a vibrant city by making strategic investments to support job creation, economic prosperity, thriving arts and culture, and great places to live.
Strategic Plan Action Project Project Completion Status Progress Update
Statement Manager
3.2 Foster the creation of a 3.2.2 Incubator, Accelerator Cory Bluhm 2023 A ground-breaking ceremony for the University of
On Track
city-wide network of and Co-Working Space Economic Waterloo (UW) Health Innovation Arena was held in
incubators, accelerators and Network Development April and construction is now underway. A business
co-working spaces by Lease all spaces in the case was presented to Council in August 2023 to
completing the buildout of 44 Creative Hub, explore the establish a space for the Waterloo Region Small
Gaukel in 2019, advancing potential to facilitate a Food Business Centre within the Innovation Arena. A Food
work on a Creative Hub and Incubator with a business case Incubator pilot program is planned for this fall, to
undertaking business cases in pending, and explore inform a future business case for Council
2019-2021 for the food partnerships for the consideration. The Creative Hub at 44 Gaukel remains
manufacturing and development of 100% leased with a waiting list.
health/med-tech industries. manufacturing and
health/med-tech industry
incubators.
3.4 Complete a comprehensive City-Owned Property Review Brian Bennett 2023 On Track A comprehensive review of all City-owned properties
review of city-owned Complete a comprehensive Economic is in progress. Staff are determining any implications
properties by 2020 to review of city-owned Development as a result of the passing of Bill 23. A report is planned
determine how they could be properties by 2020 to to be presented to Council in this fall.
effectively used to advance city determine how they could be
strategic objectives. effectively used to advance
city strategic objectives.
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Strategic Plan Action Project Project Completion Status Progress Update
Statement Manager
3.5 Develop a vision for 3.5.1 Downtown Vision and Darren Becks 2023 On Track The Downtown Community Working Group has
downtown Kitchener and City-Owned Property Brought Economic continued to be engaged in working sessions. Broad
continue to position downtown to Market Development community engagement on a new vision is underway
Kitchener as a leading Develop a vision for with significant public input received and draft
destination for redevelopment downtown Kitchener and Brian Bennett principles developed. Council was engaged in a
opportunities, with at least one continue to position Economic strategy session in August, and final recommendation
new city-owned property downtown Kitchener as a Development to Council is planned for October 2023.
brought to market by 2020. leading destination for
Finalize the Innovation District redevelopment opportunities,
(Bramm Yards) Master Plan by with one new city-owned
2021 and the Civic District property brought to market
Master Plan by 2022. by 2022.
3.5.2 Innovation District Brian Bennett 2023 Community engagement is underway as part of the
On Track
(Bramm Yards) Master Plan Economic Downtown Vision and City-Owned Property Brought to
Finalize the Innovation District Development Market projects.
(Bramm Yards) Master Plan by
2022.
3.5.3 Civic District Master Cory Bluhm 2023 On Track Staff undertook a preliminary review of the existing
Plan Economic Civic District Master Plan and did not identify the need
Finalize the Civic District Development for any immediate changes. Changes to the Official
Master Plan by 2022. Plan/Zoning Bylaw are being incorporated into the
Growing Together project led by the Planning Division,
to reflect the existing Master Plan.
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4. Caring Community
Goal: & supporting our diverse populations &
helping to make housing affordable.
Strategic Plan Action Project Project Completion Status Progress Update
Statement Manager
4.4 Better utilize existing 4.4.1 Mill Courtland Mark 2023 This project was completed as of the April 2023 status
Completed
facilities, provide relevant Community Centre Expansion Hildebrand update.
programming at community Business Case Neighbourhood
centers, and support equitable Complete a needs assessment Programs &
distribution of leisure programs and business case to Services
and resources across determine the requirements
neighbourhoods. Start work on for an addition to the Mill
the Mill Courtland Community Courtland Community Centre.
Centre expansion by 2020
and the Rosenberg Community 4.4.2 New Rosenberg Mark 2025 On Track Business Case/Engagement plan completed. Staff
Centre by 2021. Community Centre/School Hildebrand working with the school board on final stages of
Business Case Neighbourhood detailed design.
With the Catholic School Programs &
board, complete a needs Services
assessment and business case
to determine the
requirements for a joint
community centre/school in
the Rosenberg area.
Complete an Open Space 4.4.4 Open Space Strategy Mark Parris 2023 component of the strategy which
On Track
Strategy by 2021. Develop an open space Parks & addressed quantity of parks and open space was
strategy to explore the value Cemeteries approved by Council in 2022.
of open spaces, how they of the strategy which focuses on quality of parks and
function, are planned, open space community engagement is planned to be
maintained, and managed, completed by October 2023. The draft Strategy and
and including a review of associated recommendations are anticipated to be
permitted uses in parks. developed by end of 2023.
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4.5 Engage a broad cross-Arts and Culture Plan Emily Robson 2023 On Track In collaboration with Cambridge, Waterloo, and the
section of the community Develop a new and inclusive Economic Region of Waterloo, Environics completed stakeholder
including the arts and creative Arts and Culture Plan by Development consultation. Engagement findings, along with the
industry sector and multi-engaging a broad cross-Bloomberg Harvard outcomes and the economic
cultural communities to section of the community analyses underway, will inform strategic directions for
develop an inclusive arts and including the arts and creative the Plan. A summary of stakeholder input will be
culture Plan by 2021. industry sector and multi-presented to Council in the fourth quarter of 2023,
cultural communities. with the development of a draft Culture Plan to follow.
Part 2: Status of Business Plan Projects by Department
Community Services Project Manager Completion Status Progress Update
1 City Hall Service Centre Jana Miller 2023 On Track Construction tender awarded and construction underway;
communications to public and staff are in progress. Staff are being
Centralize all in-person services at Corporate
trained on the new online appointment booking system, and in-
City Hall to one service counter Customer Service
person check-in kiosks for walk-in customers are being tested, Plans
located on the main floor, including
for communications, change management, wayfinding signage and
the addition of a back-end work
public art, a phased-move-in plan, staff orientation, and an official
area to provide customer service
opening are in development to be implemented this fall, ahead of the
support.
centre opening in early 2024. On-demand American Sign Language
interpretation, and video interpretation in more than 200 languages
launched in the temporary service centre, and will carry over to the
new centre.
Cameron Heights Pool Feasibility The final draft of the consultant's report to be reviewed by senior
2 Patrick King 2023 On Track
City and school board leadership this fall. An issue paper is being
Study
Sport
completed for 2024 budget outlining a need for a separate entrance
Collaborate with the Waterloo
to facilitate safety, accessibility and better facility usage for an
Region District School Board to
interim period, pending direction based of the feasibility study and
determine the renovations and
outcomes of the Leisure Facility Master Plan (LFMP) scheduled for
estimated costs to isolate the pool
2024.
operation from the school
operation to preserve a recreational
asset in the downtown core.
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Development Services Project Manager Completion Status Progress Update
New Greenhouse Gas Emissions Anna Marie Three strategic sessions were held with members or Council and senior
3 2024 On Track
leaders between May and July to build momentum and support for a
Reduction Target(s) Cipriani
2050 net-zero corporate GHG target. Participants provided strategic
Administration-
The City of Kitchener met the
input on corporate priorities, which will help inform the development
Development
previous Corporate Climate Action
of the new Corporate Climate Action Plan (CorCAP). Session
Services
Plan (CorCAP) target of 8% absolute
participants envisioned what a net zero organization and service
GHG reduction. Through this new
delivery may look like, and identified anticipated support needed to
project, a new/next generation
make the transition.
CorCAP will be developed.
4 Rental Housing Studies Garett Stevenson 2024 On Track A consultant was retained to assist with renoviction data gathering
and financial modelling for a rental replacement by-law and other
Undertake a comprehensive review
Planning
of tools available to increase supply
displacement tools. Staff provided an inclusionary zoning update to
Helen Fylactou
of all forms of rental housing,
Council in June 2023, and completed a public survey and engaged with
Legislated Services
preserve existing rental housing
stakeholders regarding Lodging Houses and Short-Term
supply, and review supports/tools
Accommodations in June; a bylaw is being developed. Discussions with
for current tenants facing
internal and external stakeholders are ongoing, with the project on
relocation. This work will consider
schedule for Council engagement in the fourth quarter of 2023.
and run parallel with the in-
progress lodging house bylaw,
policy, and process review which
includes the review of short-term
accommodations and other
property rentals. The Rental
Housing Studies will help
implement the City's Housing For
All Strategy.
Financial Services Project Manager Completion Status Progress Update
Asset Management Planning Bradley Wakelin
5 2023 On Track
Develop and publish two key asset management plans (including Water) have been completed and are
Financial Planning
management plans for Facilities A consultant has been
and Asset
and Water categories to support engaged for the development of a detailed asset management plan for
Management
adherence to O. Reg 588/17 the non-core assets and the work is underway.
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Financial Services Project Manager Completion Status Progress Update
6 Concur Invoice Automation Lisa Dueck 2024 Not Started Lack of resource availability for Accounting and technical support, ERP
Invoice management solution to Solutions (SAP) and Technology Innovation & Services will delay the
Financial
fully digitize AP processes. Includes start of this project. Project work is now expected to begin planning for
Operations
invoice capture, tracking, approvals 202, as previously reported͵
and enhanced reporting for spend
analysis.
Point of Sale and Expansion of Brenda Johnson Staff are currently assessing requirements and potential solutions for
7 2024 On Track
Payment Options Financial replacement of Point of Sale (POS) for Revenue division (tax and utility)
Operations customers. Future planning will include options to expand POS to
Replace the existing Point of Sale
Saleh Saleh Business Licensing, Building Permit, Planning and Miscellaneous
system, which is past its life cycle,
Revenue Receivables with the goal of providing centralized customer service
and expand payment options for
with seamless back-end integration.
various services.
Budget System Implementation Debbie Andrade Implementation of the new system Questica continues, and the system
8 2023 On Track
Replace the existing Budget System, Financial Planning is being used for development of the 2024 budget.
which was developed in-house & Reporting
more than 20 years ago, with an
external software solution.
E-invoices for Miscellaneous Saleh Saleh This project is complete. Customers can now receive their
9 2023 Completed
Receivables Revenue
miscellaneous invoices by e-mail.
Customers are frequently
requesting e-invoices for
Miscellaneous Receivables which
represent services that are
financial system (SAP). Examples of
services billed through
miscellaneous receivables include
Direct Detect for alarm monitoring,
Parking and Cemetery sales.
Property tax and utility accounts
are not included in miscellaneous
receivables. Completion of this
project will allow customers to
receive invoices by e-mail.
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Infrastructure Services Project Manager Completion Status Progress Update
10 Rehabilitation of City Hall Outdoor Chris Campbell 2023 On Track Contractor will complete work on Duke Street and north of the loading
Spaces Construction Phase 1 and Facilities
dock by end of October 2023. Ramp will be reconstructed in future
Phase 2 Management
as part of garage repair program.
Complete construction associated
with the rehabilitation of City Hall
Outdoor spaces.
Indoor Recreation Complex at RBJ Asad Qureshi The City is undertaking an Integrated Project Delivery (IPD) for the
11 2025 On Track
Schlegel Park Design & Facilities indoor recreation complex at RBJ Schlegel Park, which combines the
Construction Management City of Kitchener, Architect of Record and Prime contractor as a team
Design and construct an indoor to share the financial risks associated with the project. City staff are
aquatic and turf facility at RBJ currently evaluating submissions from the IPD team with a final
Schlegel park utilizing the Integrated selection to be made, and the project in scope validation from
Project Delivery Method.
September 2023 to end of year.
12 Sustainable Urban Forest Strategy Josh Shea 2023 On Track Reep Green Solutions program partners completed the spring planting
(SUFS) Implementation Parks & program and planted 79 trees; plans for the fall planting season focus
Continue to implement the SUFS by Cemeteries on prioritizing properties located in lower canopy neighbourhoods, and
providing grant funding to Reep mailouts were sent to targeted low canopy neighbourhoods
Green Solutions to partner on encouraging property owners to sign up. City tree planting contractors
private tree planting and planted 303 street trees in Wards 1 to 5 in the spring; Wards 6 to 10
stewardship and planting 400 trees will be targeted for fall planting and with a similar number of trees
in parks before the end of 2023 to planted on streets, as well as additional trees planted in parks.
replace trees lost through EAB,
storms and other events.
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13 Implementation of Significant Parks Ashley Visneski 2023 Delayed RBJ Schlegel Park Phase 2 is nearing completion; outdoor sports courts
Projects are open with minor issues being rectified; Wi-Fi service is installed and
Parks &
live; Operations building opened in July, with the washroom building
Complete construction of RBJ
Cemeteries
anticipated to open early 2024. Brubacher Park and Westwood Park
Schlegel Park phase 2, Westwood
faced delays due to contractor issues; Brubacher opened in August and
Park and Brubacher Parks.
Westwood partially opened in August, with outstanding works
Tender and award work at Alpine,
completed in the fall. Alpine/Vanier/Traynor Parks tender was
Vanier/Traynor/Wilson and
awarded; work will begin this summer and continue into 2024.
Shoemaker Parks.
Oaten/Idlewood and Kinzie Parks tenders were awarded; work will
Initiate engagement at
begin at Oaten Park in Aug 2023, with the other 2 parks following.
Oaten/Fergus/Idlewood and Kinzie
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Parks.
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14 Cemeteries Strategy Trisha Bradshaw 2024 On Track Cemetery staff continue to provide statistical information and general
Parks & information to support analysis and development of the strategy.
Create a Cemeteries Strategy to
Consultant has provided a draft for the first half of the report for staff
Cemeteries
provide a better understanding of
review and input. Staff will also gather feedback from internal
spatial, funding and community
stakeholders, in preparation for a final report being presented to
member needs, ensure the long-
Council in 2024.
term fiscal, social and environmental
sustainability of cemetery services
over the next 25 years, and to guide
the future operations, care, and
cemetery burial sites.
15 Water Infrastructure Program (WIP) Bu Lam 2023 On Track Project team has completed data collection and analysis to develop a
first draft of the 2024-2027 Water Infrastructure Program. The team is
Undertake an assessment of the Sanitary &
currently finalizing the report and developing three rate options to be
Water Infrastructure program Stormwater
presented to Council at a September strategy session. In addition, in
originally completed in 2017 and
Utilities
June of this year, the Project Team completed a WIP Infrastructure
review for the next 5 years. This will
Tour with Council, highlighting some of the critical services that the
inform the long-term maintenance
water utilities provide.
and renewal strategy for water
infrastructure (water, sanitary and
stormwater) to ensure continued
safe, reliable and efficient service
delivery.
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st
16 Implementation of the Federal Nick Gollan 2028 On Track The DMAF funding agreement has been extended to December 31,
Disaster Mitigation and Adaptation 2032, and the first claim (~$9M) has been fully processed and
Sanitary &
Fund (DMAF) received. Staff are actively engaging with First Nations rights holders,
Stormwater
Plan and execute stormwater recognizing the importance of their perspectives and contributions to
Utilities
management infrastructure projects projects; processes have been amended to capture and implement
across the city to leverage the DMAF feedback from these First Nations groups. Additionally, Engagement on
grant funding and advance the DMAF projects continue with residents. Several engagement events are
implementation of the 2016 planned for this year, which will provide opportunities for open
Integrated Stormwater Management dialogue, community and stakeholder interaction and to gather
feedback, address concerns, and foster a sense of shared ownership in
Master Plan.
developing and implementing our projects.
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