HomeMy WebLinkAboutCompass Kitchener - 2025_07_02
Compass Kitchener Advisory Committee
Agenda
July 2, 2025, 4:00 p.m. - 5:30 p.m.
Schmalz Room - Second Floor City Hall
City of Kitchener
200 King Street W, Kitchener, ON N2G 4G7
People interested in participating in this meeting can email Committee Administrator, Allison
Remillard at allison.remillard@kitchener.ca. Please refer to the delegation section on the agenda
below for the registration deadline. Written comments received will be circulated to the Committee
prior to the meeting and will form part of the public record.
*Accessible formats and communication supports are available upon request. If you require
assistance to take part in a city meeting or event, please call 519-741-2345 or TTY 1-866-969-9994.*
Chair: Troy Glover
Vice-Chair: James Young
Pages
1.Commencement
2.Disclosure of Pecuniary Interest and the General Nature Thereof
Members of Council and members of the CityÓs local boards/committees are
required to file a written statement when they have a conflict of interest. If a
conflict is declared, please visit www.kitchener.ca/conflict to submit your written
form.
3.Delegations
Pursuant to CouncilÓs Procedural By-law, delegations are permitted to address
the Committee for a maximum of five (5) minutes. All delegations must register
in order to participate in the meeting. Delegation registration is permitted up to
the start of the meeting.
4.Discussion Items
35 m
4.1Questions for Corporate Leadership Team from
Members of Compass Kitchener.
15 m
4.2Corporate Leadership Team Feedback: Project
Status Overview Chart
Compass Kitchener members will receive feed back from CLT members
on the Project Status Overview Chart.
10 m
4.3Mid Year Strategic Plan Check In Update
Margaret Love, Director of Strategy and Corporate Performance, in the
Office of the CAO, will provide an update on the Mid Year Strategic Plan
Check-in.
25 m
4.4Future Report Card Evaluations
Compass Kitchener will discuss their considerations for future report card
evaluations.
5.Other Business
5 m
5.1Review Previous Minutes
Compass Kitchener members to review the minutes from the June 4th
meeting.
6.Information Items
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6.1Compass Kitchener Strategic Plan 2023-2026 Report Card #1
7.Next Meetings
7.1August 25 - Presentation of Report to Council @ 7pm
8.Adjournment
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STRATEGIC PLAN 2023-2026
REPORT CARD#1
Projects Completed in 2024
and Reflections on the
Development and Implementation of the
2023-2026 Strategic Plan
August2025
1
Executive Summary
This Report Card presents Compass KitchenerÔs evaluation of selected projects completed in 2024 under the
City of KitchenerÔs 2023Ï2026 Strategic Plan. As a citizen-led advisory committee, Compass Kitchener
provides this assessment to City Council and staff to supporttransparency, accountability, and continuous
improvement in the CityÔs strategic planning and implementation efforts.
The committee assessed two completed strategic actionsin 2024: (1) Accelerate Commercial Business
Approvals,and (2) Advance Truth and Reconciliation. Both were rated as exceeding expectations. The
business approvals project demonstrated strong coordination, practical service improvements, and
responsiveness to the needs of local entrepreneurs. The committee recommends the City expand itswork
beyond the downtown core, deepen its engagement with equity-seeking business communities, and continue
tracking and reporting on long-term outcomes. The Truth and Reconciliation work reflected a commendable
shift from time-bound deliverables to an ongoing, relationship-centered commitment, aligned with the
CityÔs evolving role as a respectful partner.The committee encourages the City to remain guided by
Indigenous leadership, communicate progress in ways that elevate Indigenous voices, and embed
reconciliation as a cross-organizational priority rather than a standalone initiative.
The report also includes reflections on the development and implementation of the current strategic plan.
Compass Kitchener commends the City for adopting an adaptive planning model, broadening public
engagement, and beginning to track outcomes alongside outputs. The committee encourages continued
clarity around Compass KitchenerÔs role in engagement processes like the Resident Panel and urges the City
to share outcome data andestimatedbudget information to strengthen future evaluations.
In closing, Compass Kitchener offers this report in the spirit of partnership and progress, with the shared
goal of making Kitchener a more inclusive, responsive, and connected city for all. The committee
encourages the City to (1) continue strengthening outcome-based evaluation and sharing progress
transparently; (2) provide budget information, including internal costs, to support more comprehensive
assessments; (3) clarify Compass KitchenerÔs role in public engagement initiatives such as the Resident
Panel; and (4) embed Truth and Reconciliation throughout the organization in alignment with the spirit of
the Truth and Reconciliation CommissionÔs Calls to Action.
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Table of Contents
Executive Summary___________________________________________________________2
Compass Kitchener___________________________________________________________4
Project Status Overview_______________________________________________________5
Evaluation Approach__________________________________________________________6
Evaluation Rating____________________________________________________________7
2024 Project Evaluations______________________________________________________8
CREATING AN ECONOMICALLY-THRIVING CITY TOGETHER___________________________________8
Accelerate Commercial Business Approvals___________________________________________________________8
FOSTERING A CARING CITY TOGETHER________________________________________________10
Advance Truth and Reconciliation__________________________________________________________________10
Overall Observations and Looking Ahead_________________________________________12
In Closing__________________________________________________________________16
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Compass Kitchener
Compass Kitchener consists of community volunteers and serves as an advisory committee
appointed by and reporting to Kitchener City Council. Itserves as a liaison between the City of
Kitchener and residents, providing advice to Council on the communityÔs vision and priorities
during the development of the cityÔs strategic plan. The committee also delivers aregular
report to Council evaluating the implementation of the strategic plan with advice and
recommendations.
This report has been prepared by the following membersof the Compass Kitchener Advisory
Committee:
Troy Glover(Chair)
James J. Young(Vice-Chair)
Carlos Abarca
Kim Brabazon
SrihasyaKandala
Rodney Gill
Judy Stephens-Wells
Lee-Anne Thompson
Linda Terry
Lori Trumper
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Project Status Overview
OverallEvaluationofCompletedProjects
Planned
PlannedStart*CurrentStatus*
ExceededMetDidNotMeetCompletion*
GOALPROJECT
ExpectationsExpectationsExpectations
HousingForAllImplementationJan.2025Dec.2025OnTrack
Buildinga
Jan.2025Dec.2025OnTrack
LocalizedTransportationSafetyImprovementProgram
ConnectedCity
City-WideActiveTransportationRoutes
Apr.2024Sept.2025OnTrack
Together
OfficialPlanComprehensiveUpdateJan.2025Dec.2025OnTrack
CorporateClimateActionPlan2.0Jan.2024June2025OnTrack
CleanEnergyTransitionStrategyJan.2024Dec.2025OnTrack
DistrictEnergyBusinessCaseJan.2024Mar2025OnTrack
HighPerformanceDevelopmentStandards
Feb2024Dec.2025OnTrack
CultivatingaGreen
CityTogether ImplementTreeCanopyTargetPlanJan.2024Dec.2025OnTrack
ImplementActionsfromParksMasterPlanJan2025Jun.2026OnTrack
ParklandAcquisitionStrategyJun2024Dec.2025OnTrack
GrandRiverParkStrategyOct2023Dec.2025OnTrack
AccelerateCommercialBusinessApprovalsSep.2023Apr.2024 COMPLETE
P
ImplementHealth/MedicalTechnologyInnovation
Jan2025Dec.2025OnTrack
Campus
Creatingan
Economically CreativeIndustriesSchool
Jul.2024Dec.2025OnTrack
ThrivingCity
StrategyforFestivalsandSpecialEventsOct.2025Dec.2026NotStarted
Together
ImplementanEntertainmentVenueManagement
Feb.2024Dec.2025OnTrack
Structure
CreateaNewArtsandCultureMasterPlanOct.2025Dec.2026NotStarted
AdvanceTruthandReconciliation
P
Jan.2024Dec.2024 COMPLETE
MunicipalNewcomersStrategy
Jul.2024Dec.2025OnTrack
EnhanceCity'sEngagementPractices
Jan.2025Dec.2025OnTrack
FosteringaCaring
CommunityCentreOperatingModel
Apr.2024Aug.2025OnTrack
CityTogether
City-ledRecreation&LeisureProgramReviewJul.2024Dec.2025OnTrack
SportandRecreationMasterPlanSep.2025Sep.2026NotStarted
CommunityGrantsReview
May2024Aug.2025OnTrack
DigitalKitchenerStrategy
Jan2025Jun.2026OnTrack
ImplementCity-wideDataStrategy
Stewardinga May2024May2025OnTrack
StrengthenEmployerIdentity/ValueProposition
BetterCity
Jan2024Jun2025OnTrack
Together
SupportaPsychologicallySafeWorkplace
Jan2025Dec.2025OnTrack
ProcurementInnovationJan2024Mar.2025 COMPLETE**
TOTAL200
LEGEND
DatesasreflectedintheStrategicPlanImplementationUpdate(Spring2025)
*
**Completedin2025(WillbeevaluatedbyCompassKitchenerinitsnextreportcardwhenallStrategicPlanprojectscompletedin2025arereviewed)
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Evaluation Approach
Compass Kitchener approached this evaluation asinterested community membersand considered
timing, impact, accountability, and budget criteria in its assessment. Compass Kitchener
considered evaluation criteria for the strategic actions developed in consultation with KitchenerÔs
Corporate Leadership Team. The following statementsguided the evaluation:
1.Responsible Project Delivery:
This criterion focuses on how well project goals, budgets and timelines are managed. It emphasizes the
importance of monitoring and tracking progress to ensure projects are completed efficiently and
effectively, achieving goals within financial constraintsand deadlines.
Note: Given that the 2023-2026 Strategic Plan is intended to be adaptive, responsible project
delivery also recognizes that timelines may shift due to shifting priorities and needs.
2.Impact/Public Value:
This criterion assesses how the impact of the project will be tracked and evaluated, and the extent to
which a project (has the potential) to create positive outcomes for the community and contributes to
the goal(s) of the Strategic Plan.
3.Transparency & Communication:
This criterion focuses on the dissemination of information through staff reports and other channels. It
emphasizes the importance of relevant, clear, timely, and accessible communication to the community,
ensuring that project goals, progress, challenges, and outcomes/impacts are openly shared.
4.Public Engagement:
This criterion evaluates how well a project involves the community and/or relevant parties in its
planning and execution.
Equity Lens
Using the definition of equity outlined in KitchenerÔs Equity, Inclusion & Anti-Racism policy, Compass
Kitchener will also incorporate an equity lens to underpin the evaluation of all projects.
ÑAn equity approach creates the conditions for fair and equal access and opportunity for everyone,
by addressing discriminations, exclusions and barriers experienced by distinct groups. Equity is not
the same as equality, nor is it the same an inequality.Ò
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Evaluation Rating
Compass Kitchener will evaluate each project using the following rating scale: exceeds expectations, meets
expectations, and does not meet expectations.
The evaluation rating will be determined based on the extent to which all applicable evaluation criteria are
met, recognizing that some criteria may not be applicable to each project. Each individual criterion will be
assigned a rating, and based on the ratings of all applicable criteria, Compass Kitchener members will
determine an overall rating through a consensus vote.The three ratings are as follows:
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2024Project Evaluations
CREATING AN ECONOMICALLY-THRIVING CITY TOGETHER
We use our collective strengths to grow an agile and diverse local economy powered by talented
entrepreneurs, workers, and artists. We work together to create opportunities for everyone and a
resilient future that propels our city forward.
Accelerate Commercial Business Approvals
Accelerate Commercial Business Approvals
Report Card
Project Description:Facilitate streamlined business process and approvals for brick-
and-mortar retail business across the City.
Overall Evaluation:ExceedsExpectations
Highlights
Responsible Project Delivery: meet expectations
Delivered within the planned timeline (Sept 2023 ÏMar 2024);
Defined scope and methodology via a robust Terms of Reference and Lean
process involving cross-departmental collaboration; and
Appointed a dedicated internal Project Manager to oversee implementation.
Impact / Public Value: exceeds expectations
Identified 55 process improvements, 65% of which were classified as Ñquick winsÒ
to streamline approvals and enhance customer service;
Introduced practical tools such as a business roadmap guide, pre-application
process, and digital permit review systems; and
Explored options for tracking and impact evaluation (e.g., satisfaction surveys
and reduced processing times) are underway.
Introduced coordinated onsite meetings where City staff from multiple
departments visit business locations together to review the full scope of
approvals, streamlining the process and improving clarity for business owners.
Ensured the availability of online language translation and interpretation services
during onsite visitstherebyimproving accessibility and support for business
owners whose first language is not English.
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Transparency and Communication: exceeds expectations
Provided project updates to Council through regular strategic plan reporting
cycles; final report publicly available; and
Sent closure emails with report links to participating business owners as a
gesture of accountability and transparency.
Public Engagement: exceeds expectations
Conducted 12 interviews with business owners and followed up with surveys and
updates to maintain engagement; and
Employed user-focused methods such as empathy mapping and process mapping
in cross-departmental workshops.
Notes for the Future
Consider expanding the projectÔs scope beyond downtown Kitchener to assess
applicability and effectiveness across the city.
Revisit the project in a future evaluation cycle to assess long-term outcomes and
public value, once more implementation and impact data are available.
Continue to collect and share outcome data, including satisfaction rates,
reduced approval timelines, and cost savings for businesses.
Broaden communications efforts to publicly highlight improvements and promote
awareness of new business-friendly tools and processes.
Contemplate further engagement with underrepresented or equity-seeking
business communities to ensure inclusive benefit from improvements.
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FOSTERING A CARING CITY TOGETHER
We welcome residents of all ages, backgrounds and lived experiences. We work together on the decisions
that matter to us and have a meaningful influence in our community. WeÔre healthy and thriving as we
easily access the diverse and inclusive programs and services we need to succeed.
Advance Truth and Reconciliation
Compass Kitchener recognizes Truth and Reconciliation (T&R) as a critical priority and commends the City
for actively advancing it through numerous initiatives. Weappreciatethe significance of the CityÔs decision
to move away from a time-bound, metrics-driven approach and instead embrace Truth and Reconciliation as
an ongoing, relational commitment Ða remarkable shift that reflects deep learning and responsiveness.As
such, in reporting to Compass Kitchener on the advancement of Truth and Reconciliation (T&R), staff
focused primarily on oneindividual project as an example to provideinsights into the renewed overall
direction and approach to advancing T&R. This broader approach was what Compass Kitchener chose to
evaluate.
Compass Kitchener also acknowledgesthethoughtful way staff continue to learn, adapt, and refine their
approach to strengthen relationships and achieve meaningful progress. For these reasons, we believe the
CityÔs work in advancing T&R exceeds expectations.
Compass Kitchener understandsthat advancing T&R is not a conventional municipal project, but rather a
foundational and ongoing commitment that must be embedded across the CityÔs work. Accordingly, to be
consistent with the equity lens the committee applied to this report, the committee has chosen a narrative
format for this assessment, recognizing that traditional evaluation frameworks rooted in Western paradigms
are often ill-suited to the complex,relational, and long-term nature of reconciliation work.Theassessment
that followsfocuses solely on the CityÔs role and efforts; it does not assess or speak on behalf of the
Indigenous partners involved in this work.
In reviewing the CityÔs actions, Compass Kitchener was encouraged by the depth of the CityÔscommitment
and its evolving understanding of the respectful role it must play. This role was particularly evident in
initiatives such as the Wiinjindamaan project, an Indigenous land stewardship initiative co-developed with
Conestoga College and Indigenous-led organizations. The committee views this project not as a City-led
undertaking, but as a community-led partnership in which the City is a respectful participant. In this and
other initiatives, leadership is shared across partners, and success is measured not by deliverables alone,
but by the depth of relationships, mutual trust, and shared purpose they cultivate.
Importantly, Compass Kitchener commends the CityÔs humility in its communication approach, particularly
its decision to resist the impulse to publicly spotlight its role in reconciliation projects where such visibility
could overshadow Indigenous voices or compromise fragile trust. This restraint reflects a maturity of intent
and a recognition that reconciliation requires shifting power, not seeking credit.Even so, the committee
encourages the City to find appropriate, partner-informed ways of communicating progress to the broader
public. Doing so can raise awareness, foster understanding, and encourage others in the community to
engage meaningfully with reconciliation efforts, so long as the narrative elevates Indigenous leadership and
maintains a focus on collective, rather than institutional achievement.
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In sum, Compass Kitchener affirms the CityÔs role as a committed, learning partner in the journey of
reconciliation. The success of this work should not be assessed by traditional performance metrics, but by
the strength of the relationships it fosters and the integrity with which the City walks alongside Indigenous
communities. As the City continues thiswork, Compass Kitchener encourages it to remain guided by
Indigenous leadership, to foster collective ownership of projects, and to communicate progress in ways that
elevate Indigenous voices while preserving the trust and partnerships that have been so carefully built.
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Overall Observations and Looking Ahead
DEVELOPMENT AND IMPLEMENTATION OF THE 2023-2026 STRATEGIC PLAN
Compass Kitchener commends the City for adopting a thoughtful, adaptive, and
resident-centredapproach to the development and implementation of the 2023Ï2026
Strategic Plan. The process reflected important learnings from past cycles and
demonstrated the CityÔs commitment to broad engagement, responsible project
delivery, and continuous improvement.
Public engagement reached new heights, with the Resident Panel standing out as a
particularly innovative and inclusive initiative. Participants reported feeling heard and
valued, and the variety of engagement formatsÐboth online and in-personÐhelped
diversify participation and strengthen legitimacy.Going forward, the City should clarify
Compass KitchenerÔs role in relation to the Resident Panel, specifically whether
committee members are expected to serve as facilitators, contributors, or simply
observers in the process.
The planÔs adaptive structure, which introduces actions in phases rather than all at
once, represents a welcome shift. It enables flexibility to respond to changing
community needs and allows for more realistic planning. As implementation proceeds,
CompassKitchener encourages the City to maintain transparency by clearly
communicating changes and new project additions to the public.
The introduction of project charters, the assignment of dedicated project managers,
and the inclusion of a midpoint check-in all suggest a maturing strategic planning
culture. These changes support accountability, responsiveness, and better coordination
across departments.
Compass Kitchener commends the city on responding to its previous requestto gather
more data to support evidence-informed decision-making. The committee appreciates
thecityÔs work to developing strategic indicators andcommitment toimplement a city-
wide data strategy.
The committee appreciated being included in the all-committees midpoint review and
supports this practice continuing in future plans.The new Strategic Plan Indicators
webpage enhances public transparency and offers a valuable tool for tracking progress.
The committee encourages continued efforts to ensure thesedata remain accessible
and user-friendly, particularly for non-technical audiences.
Recommendations for Future Planning
Deepen engagement with equity-seekingcommunities and continue to innovate in
participatory methods.
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Ensure clear public communication of new or revised actions under the adaptive
model.
Strengthen storytelling to help residents connect with the plan and see its
relevance to daily life.
Expand public education on how strategic indicators are used and what they
reveal.
Overall, the 2023Ï2026 plan reflects a more agile and collaborative direction. Compass
Kitchener encourages the City to carry this momentum forward as it begins to envision
the next strategic planning process.
UPDATE ON PROJECTS FROM THE 2023-2026 STRATEGIC PLAN
While Compass Kitchener has not previously reported on incomplete projects, the
committee recognizes the importance of doing so for transparency and accountability,
particularly as this year will be the final report card focused on the 2023Ï2026 Strategic
Plan. Residents deserve to understand the status of projects that remain underway or
delayed, and this section aims to provide that clarity based on the most current
information available.The following provides an update on those projects, based on
available information:
Protected Cycling Network
Original Target: 2022 (Completion noted in 2024 report)
Now completed. The network was opened in late 2024, with final touches on Duke
Street scheduled for spring 2025. A public celebration is planned for June 7, 2025.
Incubator and Accelerator Project
Original Target: 2019Ï2021 (Reported as incomplete in 2024)
The Creative Hub at 44 Gaukel is fully leased. A food incubator business case will
be submitted in Q3 2025. Build-out of the Small Business Centre in the Innovation
Arena is expected by early 2026.
City-Owned Property Review
Original Target: 2020 (Reported as ongoing in 2024)
Now complete. The City has adopted a land disposition framework based on this
review.
Downtown Innovation District (Bramm Yards) Vision
Original Target: 2021 (Reported as incomplete in 2024)
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Delayed due to market conditions. Revised plans are in progress, with the Master
Plan now expected in 2027. Environmental remediation and pre-design work are
underway.
Rosenberg Community Centre Business Case
Original Target: 2021 (Reported as incomplete in 2024)
Now complete. Business case and design work have concluded. Construction of the
joint school and community centreis underway as of fall 2024.
Open Space Strategy
Original Target: 2021 (Reported as incomplete in 2024)
Now complete. The final phase (ÑPlacesÒ) is scheduled to be presented to Council
in May 2025 as part of the Places & Spaces strategy.
Arts and Culture Master Plan
Original Target: 2021 (Reported as incomplete in 2024)
Development of the plan (now retitled Arts and Creative Industries Action Plan) is
underway, with completion targeted for 2025 and implementation to begin 2026Ï
2028. This initiative is now included in the 2023Ï2026 Strategic Plan under Creating
an Economically Thriving City Together.
Compass Kitchener appreciates the CityÔs continued transparency in reporting the
status of these projects. In several cases, projects have been carried forward and
integrated into the current strategic plan, illustrating the CityÔs adaptive approach.
The committee encourages continued clear communication on revised timelines and
evolving scopes as the City moves forward.
General comments:
In last yearÔs report card, Compass Kitchener encouraged the City to continue
prioritizing three complex and interrelated challenges: housing, social isolation and
loneliness, and climate change. Housing and climate change are identified as priorities
in the current strategic plan, and weencourage the City to sustain and deepen its work
in these areas. While social isolation is not explicitly referenced in the plan, it remains
a growing concern in our community and merits greater attention. We understand that
these are multifaceted issuesthat require collaboration across levels of government,
sectors, and communities. At the same time, residents and the committee would like
to see clearer progress and tangible solutions within the CityÔs sphere of influence. As
we approach the next planning cycle, we encourage the City to carry these priorities
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forward and communicate how its efforts contribute to addressing them. Compass
Kitchener remains committed to supporting the City in this work.
In addition, as a follow up from last yearÔs report card, Compass Kitchener urges the
City to prioritize the Arts and Culture Master Plan, given the enormous challenges
currently faced by the arts sector in Kitchener and the critical role that sector plays in
enhancing well-being, building community and strengthening the cityÔs economic
vibrancy.
With respect to improving future evaluations, Compass Kitchener notes that budget
information,includingestimatedinternal costs,has not been provided to the
committee as part of the project evaluation process. Access to this information would
support a more comprehensive assessment of whether a project has met expectations
relative to its scope and resource allocation.
The committee commends the City for its recent efforts to begin tracking outcomes,
rather than solely reporting on outputs. Compass Kitchener was pleased to contribute
to the identification of outcome indicators as part of this shift. However, it remains
unclear how this work is being advanced. The committee encourages the City to
continue building its capacity for outcome evaluation and to ensure progress is shared
transparently with Compass Kitchener and the broader public.
As Compass Kitchener continues to evolve its approach to evaluation, the committee
has begun to reflect on the limitations of focusing primarily on completed projects
rather than tracking progress toward the broader strategic goals that guide them.
While assessing specific initiatives provides tangible insights, it may not fully capture
the long-term impact or alignment with the City's overarching priorities. Given the
City's recent shift toward outcome-based reporting and impact measurement, Compass
Kitchener welcomes the opportunity to engage in a broader conversation about how
the committeeÔs future work might be realigned to support and evaluate progress at
the level of strategic goals. We see value in this potential shift and look forward to
working with the City to strengthen accountability, learning, and shared purpose.
Finally, Compass Kitchener extends its heartfelt gratitudeto City staff for their
thoughtful cooperation, openness, and responsiveness throughout this evaluation
process. Theircollaboration has been instrumental in helping the committee
understand the work underway and offer informed, constructive feedback.
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In Closing
Sustain the Shift Toward Outcome-Based Evaluation
Compass Kitchener strongly supports the City's emerging focus on measuring outcomes rather than
outputs. This shift enhances accountability and helps evaluate the true public value of strategic
initiatives. The committee encourages the City to continue building this capacity and to share its
progress openly with Compass Kitchener and the broader community.
Ensure Transparency Around Resources and Budget
The absence of budget information Ðincluding estimated internal costs Ðhas made it difficult to
assess the efficiency and scale of completed projects. Going forward, Compass Kitchener
encourages the City to include resource data in project summaries to better contextualize
performance and delivery.
Embed Truth and Reconciliation Across the Organization
Compass Kitchener commends the City for approaching Truth and Reconciliation as a long-term,
relational commitment rather than a time-limited initiative. To build on this foundation, the
committee encourages the City to continue embedding Truth and Reconciliation across all levels of
its organizational culture, policies, and practices. Doing soaligns with the spirit of the Truth and
Reconciliation CommissionÔs Calls to Action, which emphasize the need for sustained institutional
change through education, collaboration, and accountability. Embedding this work into core
municipal functionsÐnot isolating it as a standalone itemÐis essential to continuing to ensure
reconciliation is lived, not just stated.
As always, Compass Kitchener offers this report in the spirit of collaboration and continuous
improvement, with the shared goal of helping Kitchener become a more connected, responsive,
and inclusive city for all.
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