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HomeMy WebLinkAboutFIN-07-041 - Humane Society Contracts 2007-2010I L REPORT 74 Report To: Councillor B. Vrbanovic, Chair, and Members of the Finance and Corporate Services Committee Date of Meeting: April 2, 2007 Submitted By: Pauline Houston, General Manager of Financial Services & City Treasurer Prepared By: Rosemary Upfold, Director of Accounting (Ext. 2353) Sian Williams, Assistant City Solicitor (Ext. 2264) Ward(s) Involved: All lCate of Report: March 22, 2007 -•• • 1 14 Subject: Humane Society Contracts 2007 -2010 RECOMMENDATION: That the Mayor and Clerk be authorized to execute the Animal and Dog Control and Pound Services Agreement with the Corporation of the City of Waterloo and the Kitchener - Waterloo and North Waterloo Humane Society; for the term of January 1, 2007 to December 31, 2010; and further, That the Mayor and Clerk be authorized to execute the agreement for the Spaying and Neutering Program with the City of Waterloo and the Kitchener - Waterloo and North Waterloo Humane Society, for the term of January 1, 2007 to December 31, 2010.. EXECUTIVE SUMMARY: Both the Animal and Dog Control and Pound Services Agreement and the Spaying and Neutering Agreement expired on December 31, 2006. Over the past 8 months, staff from the City of Waterloo and the City of Kitchener have met, on many occasions, to negotiate new contracts. The agreements are for the term January 1, 2007 to December 31, 2010, which corresponds to the term of the current Council. Highlights of changes to the previous agreements are: Spaying and Neutering Agreement ■ Schedule "B" Maximum Fees have been increased to reflect the accumulated increase in the rate of inflation since 2002 when the previous fees were set. ■ The fees paid by the City of Kitchener for Animal and Dog Control and Pound Services have increased to the following: • 2008 $4445465 2010 $472,449 �014 The Spaying and Neutering program began in 2003. The only change made to the proposed agreement is an increase in the Maximum Fees Charged by Participating Vets (Schedule B). These fees have not increased since first set in 2002. The increase represents the accumulative increase in inflation over the past four years. The cost of the program in 2006 was approximately $17,300. The estimated cost for 2008 based on the revised fees and increased usage is $21,000 which is well under the $30,000 maximum set in the agreement. Over the past 4 years, 2,071 cats and 747 dogs have been spayed or neutered under this program. The Animal and Dog Control and Pound Services agreement recommends a % increase in the fees paid to the Humane Society as follows: % Increase for 2007 2008 2009 2010 Inflation 2.0 2.0 2.0 20. #Households 1.1 1.1 1.1 1.1 Designations 2.2 2.2 0.0 0.0 Total 5.3 5.3 3.1 3.1 In previous agreements, an increase in these fees was calculated only as the higher of 2% or CPI. The proposed agreement fixes the inflationary increase at 2%. In addition, an increase is included to recognize that the Humane Society's costs have increase as a result of an increase in the number of households. Since 1998, the number of households in the City of Kitchener has increased 12%. The introduction of the pit bull/dangerous dog by-law has resulted in increased annual costs for the Humane Society of $22,000 for work done for investigations and designations. This increased cost has been allocated over the fee increases for 2007 and 2008. There are no changes proposed in the Animal and Dog and Pound Services agreement for licensing or impound fees. At the Finance and Corporate Services Committee Operating Budget Review, staff were asked to review options to increase these fees and incorporate performance standards in the agreement. As the licensing fees and impound fees for 2007 have been advertised, staff will review fees charged by other municipalities and will report back to Council in the fall in order to allow time to increase fees for 2008, if applicable. A preliminary review indicates that the City of Kitchener fees are lower in comparison to other similar sized and neighboring municipalities and can be increased. With changes in the Municipal Act, several municipalities are also charging a one time licensing fee or an annual licensing fee for cats. In the coming year, a team composed of Finance, Legal and Corporate Services staff will review the services provided by the Humane Society and report back to Council. The team will review services that could be provided directly by the City and performance measurements for services provided by the Humane Society. The team will also review whether there are any services provided by the Humane Society that either should be increased or decreased. FINANCIAL IMPLICATIONS: All costs for the Animal and Dog Control and Pound Services Agreement and the Spaying and Neutering program are fully provided for in the 2007 Operating Budget for Contractual Services of $414,708. Based on the proposed agreement(s), the estimated costs for 2007 are: Spaying and Neutering Program $215000 Impound and Licensing Fee Revenue ($355000) Animal and Dog Control and Pound Fees A $42210Q %.#--r Net Cost As the variance between the 2007 Budget and the estimated 2007 Net Cost is $6,614 and the Net Cost may vary depending on usage, the 2007 Budget has not been reduced and remains at $4145708. N/A Rosemary Upfold, CA Director of Accounting Sian Williams Assistant City Solicitor RU/mf Pauline Houston, CA General Manager of Financial Services & City Treasurer swilAF001111B DRAFT AGREEMENT for the SPAYING AND NEUTERING PROGRAM THE CORPORATION OF THE CITY OF KITCHENER, (hereinafter referred to as "Kitchener") THE CORPORATION OF THE CITY OF WATERLOI (hereinafter referred to as "Waterloo") KITCH ENER-WATERLOO AND NORTH WATERLOO HUMANE SOCIETY (Ontario Corporation Number 48048 and hereinafter referred to as the "Humane Society"). WHEREAS section 107 • the Municipal Act, 2001, S.O. 2001, c. 25, as amended, provides that a municipality has a general power to make grants on such terms and conditions as council may consider expedient; AND WHEREAS the Humane Society has requested Kitchener and Waterloo to make grants in connection with its program to spay and neuter Cats and Dogs; AND WHEREAS Kitchener and Waterloo desire to support a spay/neuter program, to assist in the reduction of indiscriminate breeding and unwanted litters of both Cats and Dogs, by encouraging the spaying or neutering of animals adopted from the Humane Society and have determined such a program to be in the interests of the municipalities; AND WHEREAS Waterloo's Council, by resolution dated *****, 2007 of Report authorized that a grant be made to the Humane Society in the amount • up to $15,000.00 per annum for a term of four years in connection with its spay/neuter program upon such terms and conditions set out herein; AND WHEREAS Kitchener's Council, by resolution dated 2007 of Report ****authorized the entering into of this Agreement and that a grant be made to the Humane Society in the amount • up to $30,000.00 per annum for a term • four years in connection with its spay/neuter program upon such terms and conditions set out herein; NOW THEREFORE THIS AGREEMENT WITNESSETH that in consideration of the promises, mutual covenants and agreements contained in this Agreement, and other good and valuable consideration (the receipt and sufficiency of which each of the parties hereby acknowledge) the parties covenant and agree as follows: 1. DEFINITIONS (a) "Animal(s)" refers to Cats and Dogs only. (b) "Cat(s)" means any domestic cat(s) (felis catus), male or female. (c) "Dog(s)" means any domestic dog(s) (canis familiaris), male or female. (d) "Highly Adoptable" means an Animal owned by the Humane Society that is suitable for spaying or neutering and: i) An Animal that the Humane Society in its discretion deems to be Highly Adoptable; ii) A purebred Animal in good health; iii) A Dog that is 20 pounds or less in weight and should not exceed this weight when full grown. iv) A Cat that is 12 weeks old or younger unless Humane Society Staff determines that Unusual Circumstances make it unlikely for the Cat to be adopted; or v) A Dog that is 12 weeks old or younger unless the Humane Society determines that Unusual Circumstances make it unlikely for the Dog to be adopted. (e) "Owner" includes any person who keeps or harbours a Cat or Dog and where the own is a minor, the person who is responsible for custody of the minor. 1 "Unusual Circumstances" shall include market conditions, excessive number of young animals, and disease or health conditions in a particular Animal. This Agreement shall come into effect on January 1, 2007 and shall remain in effect until December 31, 2010 (the "Term"), unless terminated earlier according to the terms hereof. 3. PROGRAM (a) The Humane Society will ensure that all Highly Adoptable Animals are spayed or neutered prior to their adoption and before a proposed purchaser has care and control of the Animal. (b) The Humane Society will promote the spaying or neutering of Animals adopted from the Humane Society that are not classified as Highly Adoptable. This will be done through the requirement of deposits and use of a voucher system. 4. ADOPTION COST AND DEPOSIT (a) When: i) An Animal has not been spayed or neutered, or ii) the Humane Society has been unable to determine if an Animal has been spayed or neutered and that Animal is adopted, the Humane Society will require a $75.00 deposit in addition to the adoption fee. This $75.00 deposit must be held in trust by the Humane Society for the purchaser for a period of six months from the date of adoption. (b) The Humane Society shall inform each purchaser that if he/she has the Animal spayed or neutered, or has a veterinarian certify that the Animal has already been spayed or neutered, he/she will be eligible for a refund of his/her $75.00 deposit. To obtain this refund, the Humane Society will require that the purchaser or a person authorized in writing by the purchaser, will within six months of the adoption date; i) provide satisfactory evidence to the Humane Society that the Animal has been spayed or neutered or return a completed voucher in the form of Schedule "A", and ii) provide the Humane Society with a current mailing address. (c) The Humane Society will have purchasers sign a deposit agreement form. The form will explain the terms set out in section 4(b) and indicate that where those requirements are not met in six months or where deposits are not claimed within six months, the deposits will be forfeited. The Humane Society will distribute funds obtained from forfeited deposits as set out in section 4(d). (d) If the $75.00 deposit fee is forfeited by the purchaser in accordance with section 4(c), the deposit will be divided between the Humane Society, Kitchener and Waterloo. The Humane Society will receive 50%, Kitchener will receive 34% and Waterloo will receive 16% of the deposit. The Humane Society shall not be required to account for or remit any interest on the forfeited deposit to either Kitchener or Waterloo. 5. VOUCHER SYSTEM (a) The Humane Society will issue a voucher to each purchaser of: i) an Animal that has not been spayed or neutered, and ii) an Animal whose spay/neuter status has not been determined by the Humane Society. This voucher will entitle the purchaser to be reimbursed for up to the amount listed in Schedule "B" of this Agreement when a spay/neuter procedure has been performed and the voucher has been appropriately filled out and returned to the Humane Society prior to its expiry. (b) Every voucher will include the information set out in Schedule "A" and will expire six months from the adoption date. Vouchers may be extended beyond the expiration date by approval of Kitchener's Director of Accounting or Waterloo's Clerk. 6. HUMANE SOCIETY OBLIGATIONS RELATING TO VETERINARIANS (a) The Humane Society will attempt to contact all veterinarians in the Kitchener-Waterloo area and provide information on the voucher portion of the spay/neuter program. (b) The Humane Society will attempt to inform veterinarians in the Kitchener-Waterloo area of the voucher amounts as set out in Schedule "B". (c) The Humane Society will allow owners a reasonable opportunity to correct improper invoices. 7. INVOICES AND PAYMENTS FROM HUMANE SOCIETY (a) On the fifth business day of each month, the Humane Society shall pay to Kitchener the portion of forfeited deposits belonging to Kitchener in accordance with the percentage specified in section 4(d). (b) On the fifth business day of each month, the Humane Society shall pay to Waterloo, the portion of forfeited deposits belonging to Waterloo in accordance with the percentage specified in section 4(d). (c) On the fifth business day of each month the Humane Society shall invoice Kitchener for an amount equal to 22 percent of the total amount of the invoices and voucher reimbursements paid by the Humane Society in the preceding month in relation to the spay/neuter program. (d) On the fifth business day of each month the Humane Society shall invoice Waterloo for an amount equal to 11 percent of the total amount of the invoices and voucher reimbursements paid by the Humane Society in the preceding month in relation to the spay/neuter program. (e) Kitchener and Waterloo will pay the agreed upon amounts in cases where the Animal has died during a procedure properly performed or attempted under this Agreement. (f) The Humane Society shall provide Kitchener and Waterloo with copies of all completed vouchers and invoices upon which the amounts contained in the monthly invoices from the Humane Society are calculated. 8. PAYMENT (a) The parties agree that Kitchener and Waterloo will jointly contribute a total of 33 percent of the invoiced costs of the spay and neuter procedures performed both on Highly Adoptable Animals and under the voucher system to an upward combined limit of $45,000.00 per annum for the term of this Agreement. (b) The parties agree that payments made by Kitchener in relation to a spay/neuter procedure shall be 22% of the lesser of: (i) the fees set out in Schedule "B" per procedure, or (i) the actual cost of the procedure. However, the complete amount of Kitchener's contribution will in no event exceed $30,000.00 per annum, exclusive of the moneys obtained under section 4(d). (c) The parties agree that payments made by Waterloo in relation to a spay/neuter procedure shall be 11 % of the lesser of: (i) the fees set out in Schedule "B" per procedure, or (ii) the actual cost • the procedure. However, the complete amount of Waterloo's contribution will in no event exceeii $15,000.00 per annum, exclusive • the moneys obtained under section 4(d). (d) Kitchener and Waterloo shall pay to the Humane Society, within one month of receivin the monthly invoice and copies of veterinarian's invoices and completed vouchers fro the Humane Society, the amount properly invoiced by the Humane Society. (e) In no event shall Kitchener or Waterloo be required to pay an amount for a vouch issued after December 31st or an invoice relating to the services provided hereund presented to Kitchener or Waterloo later than August 31 st of the next year. (f) In no event shall Kitchener or Waterloo pay any amount in relation to an Animal that wa4 never the property of the Humane Society. Furthermore, Kitchener and Waterloo will n be required to pay any amount in relation to an improperly issued voucher. (a) The Humane Society shall ensure that for each completed voucher and invoice presented pursuant to section 7(f) the following information and consent is given for each animal that was spayed • neutered: (i) the Owner of the animal at the time of the procedure or examination; (ii) the microchip or tattoo number of the Animal, if any; (iii) the species of the Animal; (iv) the sex of the Animal; (v) the approximate age or date of birth of the Animal if known; (vi) the weight of the Animal; (vii) the breed of the Animal if known; (viii) the description and any distinguishing characteristics of the Animal; (ix) Any complications which occurred during the course of the surgery or during the recuperation period; and (x) Written consent of the Animal's Owner for Kitchener and Waterloo to obtai information relating to the spay/neuter procedure with the performing veterinarian. (b) The Humane Society shall apprise Kitchener and Waterloo of the number of Animal adopted each month. (c) The Humane Society shall obtain and pay for, at no expense to Kitchener or Waterloo, all licences or permits required by law or statute or regulations made thereunder. (d) The Humane Society shall comply with all Federal, Provincial and Municipal laws, statutes, regulations and by-laws. Kitchener's Director of Accounting and Waterloo's Director of Financial Services may audit and inspect accounts, records, receipts, vouchers, and other documents relating to the grants hereunder and shall have the right to access the Humane Society's records during regular *usiness hours, make copies thereof and take extracts therefrom. 11. GRANTEE (a) The Humane Society is and will at all times remain a grantee and is not and shall nc represent itself to be the agent, partner, joint venturer or employee of Kitchener 0 Waterloo. The Humane Society shall not establish any bank account, make purchase, apply for any loan or credit, hire any staff or incur or permit to be incurred, n,, obligation in the name or on the credit of Kitchener or Waterloo. No acts or assistancl given by Kitchener or Waterloo to the Humane Society shall be construed so as to alte this relationship. (b) The Humane Society shall bear all expenses not provided for by this contract ii connection with the spay/neuter program, including, without limiting the generality of thi foregoing, income and other taxes, Workplace Safety and Insurance, Canada Pensiol Plan, Employment Insurance premiums and costs and including the procurement an( costs • any other benefits. 12. HUMANE SOCIETY'S LIABILITY (a) The Humane Society covenants with Kitchener and Waterloo at all times hereafter t indemnify Kitchener and Waterloo from and against all claims and demands or actions any nature or kind whatsoever, whether brought against the Kitchener, Waterloo, th Humane Society, or any combination thereof, and/or whether directly or indirectl, (including without limitation, vicariously) and against all loss, liabilities, judgments, cost damages expenses or fees (including without limitation legal expenses and fees on solicitor-client basis) which the Kitchener and Waterloo may sustain, suffer or be party t resulting from, arising from, or in any way incidental to, any grant given by Kitchener Waterloo to the Humane Society, or growing out of or arising from any act or deed, or b any omission to act, of the Humane Society, its contractor or sub-contractor, agent employee • any • them. (b) No member of the Councils of Kitchener or Waterloo or officer of Kitchener or Waterlot shall be held personally liable to the Humane Society under any circumstances wh,2-,tsoever. 13. INSURANCE (a) The Humane Society shall carry comprehensive general liability insurance, including personal liability, liability assumed by contract and tenant's legal liability, to cover all operations and activities conducted by the Humane Society, its agents, servants, employees, subcontractors and all persons under its control in an amount not less than $5,000,000.00 per occurrence. III 11,111MEM-mrkm M.-t (i) name Kitchener and Waterloo as additional insureds; (ii) provide for cross-liability and severability of interest; (iii) provide that it is the primary insurance and will not call into contribution any other insurance available to Kitchener or Waterloo; and (iv) contain a thirty (30) day notice of cancellation clause to Kitchener and Waterloo. (c) Upon the execution of this Agreement, the Humane Society shall forward a certificate insurance for the above insurance policies to Kitchener and Waterloo for approval. Th I Humane Society shall provide renewal certificates of the insurance policy on or before thil 6 expiration date endorsed upon such policy during the Term of this Agreement. 14. ASSIGNMENT The Humane Society shall not assign this Agreement or any part thereof without thii., written consent of both Kitchener and Waterloo. 15. TERMINATION W671 Trel 9 q =_ the Humane Society commits any act of insolvency; (ii) the Humane Society is in breach of any of its obligations under this Agreement including, without limiting, assigning this Agreement without the consent of Kitchener and Waterloo, or performing the spay/neuter program or any part thereof in a manner which is not, in the judgement of Kitchener or Waterloo, acceptable or in strict conformance with this Agreement; or (iii) any insurance policy held by the Humane Society pursuant to this agreement is canceled or not renewed. (b) If an Act of Default occurs Kitchener and Waterloo may, at the sole discretion of each, refuse to pay any amounts not due and payable under this agreement at the time of the Act • Default. (c) Kitchener's annual obligations under this agreement shall automatically terminate when Kitchener has been invoiced and has paid $30,000.00. (d) Waterloo's annual obligations under this Agreement shall automatically terminate when Waterloo has been invoiced and has paid $15,000.00. (a) All notices and consents given under this Agreement are to be set forth in writing and delivered personally or by registered mail to: it R 0 0 "F The Corporation • the City • Kitchener Finance Department City Hall, P.O. Box 1118 200 King Street West Kitchener, Ontario, N2G 4G7 • Ah � 1 1 lilill i ; � • ;riili III iI The Corporation of the City of Waterlo 100 Regina Street South Waterloo, Ontario, N2T 4A8 the Humane Society at: Attention: Manager Kitchener-Waterloo and North Waterloo Humane Society 250 Riverbend Drive Kitchener, Ontario, N2B 2E9 7 (b) In the case of personal delivery, the notice or consent shall be deemed received on the date of delivery and in the case of registered mail, the notice or consent shall be deemed received five (5) business days after mailing. (e) All payments made under this Agreement are to be delivered personally or by registered mail to the addresses in Subsection 16(a) above. (f) The addresses for delivery may be changed from time to time by any party by notice as above provided in this Section. (g) No notice, consent or payment may be delivered by mail during a real or apprehended mail strike in Canada. 17. WAIVER No waiver of any of the provisions of this Agreement shall be deemed or shall constituted waiver of any other provisions (whether or not similar) nor shall the waiver constitute a continuing waiver unless otherwise expressly provided. 18. SURVIVAL Those provisions of this Agreement pertaining to indemnity and limitation of liability shall forever survive the termination or expiration of this Agreement for any reason whatsoever, including expiry at the end of the term, in addition to any other provision which survives by operation of law or which expressly or by implication remains in full force and effect on and after the termination or expiration of this Agreement Notwithstanding the foregoing, the provision pertaining to insurance shall survive for a period of two (2) years from the termination or expiration of this Agreement for any reason whatsoever, including expiry at the end of the term. 19. ENTIRE AGREEMENT This Agreement constitutes the entire agreement between the parties and supersedes all other agreements, understandings, negotiations and discussions with respect to the subject matter, whether oral or written. No amendment or waiver of this Agreement shall be binding unless executed in writing by every party hereto. 20. INVALIDITY OF PROVISION The invalidity or unenforceability of any provision of this Agreement or any covenant in it shall not affect the validity or enforceability of any other provision or covenant in it and the invalid provision or covenant shall be deemed to be severable. 21. ENUREMENT This Agreement shall enure to the benefit of and be binding on the parties hereto and their respective successors and permitted assigns. Provided however, that the Humane Society shall not assign this Agreement or any interest herein without the prior written consent of Kitchener and Waterloo. 22. HEADINGS Headings are not to be considered part of the Agreement, are included solely for convenience and are not intended to be full or accurate descriptions of the content of the paragraphs. IN WITNESS whereof Kitchener and Waterloo have hereunto caused to be affixed their corporate seals under the hands of their Mayors and Clerks and the Humane Society has hereunto caused to be affixed its corporate seal under the hands of its duly authorized officer. DATE MAYOR DATE CLERK THE CORPORATION OF THE CITY OF WATERLOO DATE MAYOR DATE CLERK KITCHENER-WATERLOO AND NORTH WATERLOO HUMANE SOCIETY • .. . Number 4:04: ►1!11101111 111 IQ, 10116RUM DATE NAME AND TITLE Spay/ Neuter Voucher Voucher# re, • The owner is responsible for paying all fees to the veterinarian of his/her choice for the spay/neuter procedure. The owner must have both sides of this form filled out by the responsible parties for any reimbursement. On presentation of this completed voucher prior to its expiry, the Kitchener-Waterloo and North Waterloo Humane Society will reimburse to the adoptive owner, up to the amount of $_, only when a spay/neuter procedure has actually been performed. The owner waives any liability towards the Kitchen er-Waterloo and North Waterloo Humane Society, The Corporation of the City of Kitchener and The Corporation of the City of Waterloo for any injury incurred to the animal during the above procedure. i fel 97X H I 17'sq F*M FM M =-* F • 57T Me ff, 1,, • a Now • •' Identification — Microchip Tattoo pecies Sex Breed / Description Weight e/D.O.B. I hereby authorize the Kitchener-Waterloo and North Waterloo Humane Society, The Corporation of the City of Kitchener, and the Corporation of the City of Waterloo to obtain information from my veterinarian on any spay/neuter procedure or examination that he/she performs on this animal. Such information shall include but is not limited to, the procedure performed, the date of the procedure, particulars about the animal operated upon or examine any complication arising therefrom, and the cost of the procedure. I have read and understan the above "Terms and Conditions". I Signature • Owner (witness) Owner name (print) Telephone # Address To be completed by Veterinarian: 1. I have examined the information provided on this form regarding the animal. I am satisfied that the information is consistent with the animal that I have examined or operated upon. 2. 1 am satisfied that the owner of this animal has provided permission for me to release information regarding the spay/neuter procedure or examination to the Humane Society, The Corporation of the City of Waterloo, and The Corporation of the City of Kitchener. 3. The animal that attended at my clinic was (check one only): spayed or neutered at my clinic examined at my clinic and found to have been previously sterilizeii Veterinarian Signature Please print naml Clinic Name Address ity / Province Phone Number Fax Number Contact person to confirm information a m Maximum Fees Charged by Participating Vets For Spay or Neuter Procedures under this Agreeme4 I] onyll 2 ANIMAL AND DOG CONTROL AND POUND SERVICES AGREEMENT BETWEEN: THE CORPORATION OF THE CITY OF KITCHENER (hereinafter referred to as "Kitchener") W10611 THE CORPORATION OF THE CITY OF WATERLOO (hereinafter referred to as "Waterloo") THE KITCHENER-WATERLOO AND NORTH WATERLOO HUMANE SOCIETY (Ontario Corporation Number 48048 and hereinafter referred to as the "Humane Society"). WHEREAS the Animals for Research Act, R.S.O. 1990, c. A.22, the Municipal Act 2001, S.O. 2001, c.25 the Pounds Act, R.S.O. 1990, c. P.17, City of Kitchener Act, 1984 and Cities of Kitchener and Waterloo Act, 1996 contain certain provisions relating to Animals and Dogs, including provisions enabling municipalities to pass by-laws relating to Animals and Dogs. AND WHEREAS pursuant to the above-mentioned statutes Kitchener and Waterloo have passed and will pass by-laws relating to Animals and Dogs. NOW THEREFORE THIS AGREEMENT WITNESSETH that in consideration of the promises and the mutual covenants herein contained and other valuable consideration, the parties hereby covenant to and agree as follows: 1. DEFINITIONS (a) "Animal" means any member of the animal kingdom, other than a human or a Dog. (b) "Dog" means any domestic dog (canis familiaris), male or female, over the age of 12 weeks. (c) "Owner" includes any person who keeps or harbours an Animal or Dog and where the owner is a minor, the person who is responsible for custody of the minor. 2. TERM This Agreement shall come into effect as of the first day of January 2007 and shall remain in effect until and including the 31 St day of December 2010 (the "Term"). 3. SERVICES (a) The work to be carried out by the Humane Society under this Agreement is Animal and Dog control and pound services for Kitchener and Waterloo (the "Services"). The Services shall be performed by the Humane Society in accordance with this Agreement including the Schedules attached hereto. (b) The Humane Society is required to provide, at no expense to Kitchener or Waterloo, all and every kind of labour, vehicles, tools, equipment, articles, and things necessary to carry out the Services. (c) The Humane Society shall employ only competent persons to perform the Services and should Kitchener or Waterloo give notice to the Humane Society that any person or persons performing the Services are, in the opinion of Kitchener or Waterloo, incompetent, appropriate action shall be taken by the Humane Society. N (d) The Humane Society shall maintain a record, by calendar year, of all Animals and Dogs it handles in the performance of the Services. The records shall contain the following information for Kitchener and Waterloo individually: (i) requests for service; (ii) the number of Animals and Dogs impounded as a result of: surrender by owner, running at large, being of a prohibited species or class, and seizure during the course of an investigation; (iii) the number of impounded Animals and Dogs: claimed by owners, adopted to new owners, sold pursuant to the Animals for Research Act, and euthanised; (iv) injured Dogs and Animals picked up; (v) dead Dogs and Animals picked up; (vi) Dogs and Animals quarantined at the Pound; (vii) citizen complaints regarding animals; (viii) for Dogs designated as dangerous, potentially dangerous, restricted or prohibited: the name and address of the owner(s), and a description of the dog including; name, breed, age, sex, microchip number and licence number; (ix) kilometres travelled on patrol and attending requests for service; (x) any additional information that may required by the Federal or Provincial governments. (e) The Humane Society shall maintain an up to date database of all licensed Dogs in Kitchener. The information contained on the database shall include: the name and address of the owner of the Dog, the licence number assigned to the Dog, and the breed, age and sex of the Dog. (f) The Humane Society shall provide to Kitchener on or before June 1 of each year the number of Dog licences, by category, sold in Kitchener for the preceding year. For the year of 2010 of the Term, this information shall be provided by the Humane Society to Kitchener by June 1, 2011. (g) A summary of the information collected pursuant to section 3(d) shall be forwarded to the Clerk of Waterloo by June 1 and December 31 of each year. The Humane Society shall forward to the Clerk of Kitchener on or before June 1 of each year, the information collected pursuant to section 3(d) for the preceding year. For the year of 2010 of the Term, this information shall be provided by the Humane Society to Kitchener by June 1, 2011. (h) All statistics, dog tag information or information relating to enforcement including dog designations obtained as a direct or indirect result of the conditions of this Agreement collected in or pertaining to Kitchener shall be the property of Kitchener. All statistics or dog tag information obtained as a direct or indirect result of the conditions of this Agreement collected in or pertaining to Waterloo shall be the property of Waterloo. (i) The Humane Society shall obtain and pay for, at no expense to Kitchener or Waterloo, all licences or permits required by law or statute or regulations made thereunder. (j) The Humane Society shall comply with all Federal, Provincial and Municipal laws, statutes, regulations and by-laws. (k) The Humane Society shall forward to Kitchener information respecting any complaints arising from • involving Kiwanis Park. 4. PAYIuTEVIT (a) Kitchener shall pay to the Humane Society the sum of $422,094.00 for Services t Kitchener other than Dog licensing services for the year of 2007. Kitchener shall pay t the Humane Society the sum • $444,465.00 for Services to Kitchener other than Do licensing services for the year of 2008. Kitchener shall pay to the Humane Society th sum of $458,243.00 for Services to Kitchener other than Dog licensing services for th year of 2009. Kitchener shall pay to the Humane Society the sum of $472,449.00 f Services to Kitchener other than Dog licensing services for the year of 2010. 1 (b) (i) For the enforcement of Dog licensing in Kitchener and the collection of Kitchener Dog licence fees, the Humane Society is entitled to the first $177,137.00 collecteif* in licence fees during the first year of the Term (the "Base Amount"). (ii) During each following year • the Term, the Humane Society is entitled to the Base Amount plus a percentage increase equal to the percentage increase in the number of households in Kitchener as of the previous year (the "Adjusted Amount"). The Adjusted Amount shall be paid out of the licence fees collected during the year of the Term. The percentage increase in the number of households in Kitchener shall be determined in accordance with Kitchener's yearly financial statements. (iii) The Humane Society is entitled to 50% of any amount collected in licence fees over the Base Amount in the first year and over the Adjusted Amount during each following years of the Term and shall pay to the City the remaining 50% on or before April 30th • the next year. (iv) Notwithstanding sections 4(b)(i), 4(b)(ii) and 4(b)(iii), if the Humane Society collects any licensing fees in advance, for years not forming part of the Term, that amount shall be the property of Kitchener and remitted to Kitchener on a monthly basis. If the Humane Society enters a further contract with Kitchener the licensing fee amount collected in advance for years not part of the Term by the Humane Society will be applied to the total license fees for first year of the new contract. Amounts collected in advance for years that form part of the Term will be applied to the total license fees of the year to which the fee is attributable. Any license fees collected in advance that must be refunded for any reason will be refunded by Kitchener and the Humane Society in the same proportion that it was paid to each. (v) In the event that ?�'itchener increases any licence fee for Dogs,7'itchener shall be entitled to the entire amount of the increase for each Dog licence affected by the increase. If the Humane Society proves that the increase in licence fees has caused licensing enforcement costs to increase, the Humane Society shall be entitled to a percentage of the increase in licence fees equal to such increase in enforcement costs. (vi) The Humane Society shall not be required to pay a fee to Kitchener for thi licensing of dogs owned by the Humane Society or count the revenue that woul( have been obtained from any such fee in determining amounts of licensini revenue payable to Kitchener. (c) The Humane Society agrees to hold all dogs picked up by the Humane Society in th( City of Kitchener during the Term of this Agreement for at least five (5) working day.4 after the date of seizure and impounding before allowing the dog to be sold or otherwis( disposed of unless otherwise directed by the then current by-law of the City Notwithstanding this, the Humane Society may return a dog to its lawful owner prior t( the expiration of this period. In addition to the other fees paid under this section 4 Kitchener shall pay to the Humane Society a fee of $6,580.00 in 2007 for the service., set out in this section 4(c). For each following year • the Term the fee that Kitchene shall pay for the service set out in this section 4(c) shall be $6,580.00 subject to 4, percentage increase based on the Canadian Consumer Price Index as of September 301 of the previous year. If the Consumer Price Index as of September of the previous year ii less than 2%, the percentage increase to the $6,580.00 for the following year shall be 2%.1 (d) (i) Waterloo shall pay to the Humane Society for Services to Waterloo the sum of $240,940.00 for the year of 2007. Waterloo shall pay to the Humane Society for Services to Waterloo the sum • $253,710.00 for the year • 2008. Waterloo shall pay • the Humane Society for Services to Waterloo the sum • $261 575.00 for the year rill 200• . Waterloo shall pay to the Humane Society for Services to Waterloo the sum of $269,684.00 for the year of 2010. 1 (ii) The Humane Society will not be responsible for the collection of licence fees for Waterloo, and thereby will not be required by the City of Waterloo to enforce s;zme. (iii) The Humane Society shall not be required to pay a fee to Waterloo for th( licensing of dogs owned by the Humane Society. (e) The Humane Society agrees to hold all dogs picked up by the Humane Society in th( City of Waterloo during the Term of this Agreement for at least five (5) working day.4 after the date of seizure and impounding before allowing the dog to be sold or otherwis( disposed of unless otherwise directed by the then current by-law of the City Notwithstanding this, the Humane Society may return a dog to its lawful owner prior t( the expiration of this period. In addition to the other fees paid under this section 4 Waterloo shall pay to the Humane Society a fee • $1,500.00 in 2007 for the service., set out in this section 4(e). For each following year of the Term the fee that Waterlo( shall pay for the service set out in this section 4(e) shall be $1,500.00 subject to 4, percentage increase based • the Canadian Consumer Price Index as • September 301 of the previous year. If the Consumer Price Index as of September of the previous year ii less than 2%, the percentage increase to the $1,500.00 for the following year shall be 2%. (f) Payment shall be made by Kitchener in nine equal monthly instalments per annu commencing from April of the year concerned, not in advance. Payment shall be made b Waterloo in quarterly instalments. Payments from Kitchener and Waterloo to the Human I Society shall be performed by electronic fund transfer. These sums shall be the onl remuneration for services and all other funds collected by the Humane Society on beha '111 of Kitchener or Waterloo are the property of Kitchener or Waterloo and shall be turne over to Kitchener • Waterloo. (g) The Humane Society represents that it is currently exempt from collecting G.S.T. on an'l payments made by Kitchener or Waterloo pursuant to this agreement. If the Human Society is not currently exempt, or if it should lose its exemption, Kitchener and Waterlo shall pay any G.S.T. owing, exclusive of any penalties or interest that have accrued. I (h) Prior to June Vt of each year of the Term the Humane Society shall provide Kitchener and Waterloo with a copy of its audited Financial Statements for the preceding calendar year. The Humane Society shall provide, prior to June 1 st, 2011 , Kitchener and Waterloo with a copy o" its audited Financial Statements for the year 2010. A (a) The Humane Society shall remit to Kitchener $25.00 • the fee charged for the first day • impoundment of any Dog or Animal from Kitchener. Payments shall be remitted t( Kitchener on a quarterly basis. Kitchener agrees that the Humane Society may use thl services of a Collection Agency at its discretion for collection of unpaid properly charge( and invoiced impound fees. In the event the services of a collection agency are used ani an amount is recovered, the Humane Society shall remit to Kitchener 63% of thi recovered amount attributable to payment for the first day of impound fees after paymer of the collection agency's fees. The Humane Society agrees to require any collectioi agency collecting accounts in which the City has an interest to agree to the followini clause: Information provided by the Humane Society is for the purposes of collecting thi fees outstanding to the Humane Society and The Corporation of the City of Kitchener onl� The collection agency agrees to use this information only for the specified purpose, t( keep this information confidential and to cease use of the information for collectioi purposes upon the request of the Humane Society. (b) The Humane Society shall remit to Waterloo $25.00 • the fee charged for the first day • impoundment of any Dog from Waterloo. Payments shall be remitted to Waterloo on quarterly basis. (c) All monies payable to Kitchener or Waterloo by the Humane Society under thi Agreement: (i) may be retained by the City to which they are payable out of any monies then due or which may become due to the Humane Society under this or any other agreement between Kitchener or Waterloo and the Humane Society and Kitchener or Waterloo shall have full power to estimate the amount of such monies, even though such amount may not be ascertained; or may be recovered from the Humane Society in any court of competent jurisdiction as a debt due to Kitchener or Waterloo. (a) The Humane Society is and will at all times remain an independent contractor and is n and shall not represent itself to be the agent, partner, joint venturer or employee Kitchener or Waterloo. The Humane Society shall not establish any bank account, mak any purchase, apply for any loan or credit, hire any staff or incur or permit to be incurre any obligation in the name or on the credit of Kitchener or Waterloo. No acts or assistanc given by Kitchener or Waterloo to the Humane Society shall be construed so as to alt this relationship. I (b) The Humane Society shall bear all expenses in connection with the Services, includin without limiting the generality of the foregoing, income and other taxes, Workplace Safet and Insurance, Canada Pension Plan, Employment Insurance premiums and costs an including the procurement and costs of any other benefits. I 7. HUMANE SOCIETY'S LIABILITY (a) The Humane Society, its agents, servants, employees, subcontractors and all person under the control of the Humane Society shall use due care to ensure that no person property suffers injury or loss (including death), as a result of or by reason of: I i (ii) the existence, location or condition of any vehicles, machinery, plant or materials used therein: (iii) the failure, neglect or omission of the Humane Society, its agents, servants, employees, subcontractors and all persons under the control of the Humane Society to perform or do any of the acts or things agreed to be performed or done under this Agreement. (b) The Humane Society shall protect and defend Kitchener and Waterloo and indemnify and hold them harmless from any and all claims, demands, actions, losses, causes of action, proceedings, suits, damages, expenses or liability of any kind, including, without limit, reasonable legal fees and expenses of litigation, brought by any person, whether in respect of damage to person or property, or in respect of any other damage whatsoever, arising from any occurrence occasioned in whole or in part, directly or indirectly, by thosii., items listed in Section 7(a)(i), (ii) or (iii) above. (c) The Humane Society shall protect and defend Kitchener and Waterloo and indemnify an hold them harmless from and against all liabilities and claims whatsoever again Kitchener or Waterloo, including, without limiting, fines, penalties and interest thereon, f or by reason of or in any way arising out of its failure to deduct, withhold, contribute an, amount in respect of its payments to the Humane Society pursuant to this Agreemeni Such liabilities and claims shall include, without limiting the generality of the foregoin federal or provincial income taxes, federal or provincial pension plan contribution Employment Insurance premiums, Workers' Compensation premiums and contribution� under any federal or provincial social insurance or income security programs. (d) The Humane Society shall protect and defend Kitchener and Waterloo and indemnify an hold them harmless from and against all liabilities and claims whatsoever again Kitchener or Waterloo, including, without limiting, liability or expenses by way of legal cost or otherwise in respect of any claim which may be made for any lien or charge at law or i equity or to any attachment, debt, garnishee process or otherwise in respect of an, amount owed by the Humane Society. I] (e) No member of the Councils of Kitchener or Waterloo or officer of Kitchener or Waterloo shall be held personally liable to the Humane Society under any circumstances whatsoever. 8. INSURANCE (a) The Humane Society shall carry comprehensive general liability insurance, including personal liability, liability assumed by contract and tenant's legal liability, to cover all operations and activities conducted by the Humane Society, its agents, servants, employees, subcontractors and all persons under its control in an amount not less than $5,000,000.00 per occurrence. (b) The foregoing comprehensive general liability insurance shall: (i) name Kitchener and Waterloo as additional insureds; (ii) provide for cross-liability and severability of interest; (iii) provide that it is the primary insurance and will not call into contribution any other insurance available to Kitchener or Waterloo; and (iv) contain a thirty (30) day notice of cancellation clause to Kitchener and Waterloo. (c) Upon the execution of this Agreement, the Humane Society shall forward a certificate of insurance for the above insurance policies to Kitchener and Waterloo for approval. The Humane Society shall provide renewal certificates of the insurance policy on or before the expiration date endorsed upon such policy during the Term of this Agreement. 9. ASSIGNMENT AND SUBLETTING (a) The Humane Society shall not assign or sublet this Agreement or any interest under it without the prior consent of Kitchener and Waterloo, which may be withheld without reason. Kitchener or Waterloo may assign this Agreement or any interest under it upon giving the Humane Society thirty (30) days notice in the event of amalgamation. (b) Kitchener and Waterloo hereby recognize and consent to the Humane Society subcontracting its humane destruction work. 10. TERMINATION (a) An Act of Default has occurred when: the Humane Society commits any act of insolvency; (ii) the Humane Society is in breach of any of its obligations under this Agreemer including, without limiting, assigning this Agreement without the consent c Kitchener and Waterloo, or performing the Services or any part thereof in a manne which is not, in the judgement of Kitchener or Waterloo, acceptable or in stric conformance with this Agreement; or (iii) any insurance policy held by the Humane Society pursuant to this agreement il cancelled • not renewed. Upon notice of any Act of Default the Humane Society shall have twenty-four hours (24 from the receipt of notice from Kitchener or Waterloo in the case of an act of insolvenc� and in all other cases twenty-one (21) days from the receipt of notice from Kitchener c Waterloo, to remedy the act of insolvency or the breach in a manner which is satisfactor, • Kitchener and Waterloo. (b) When an Act of Default on the part of the Humane Society has occurred and the Humani Society has failed to remedy such Act of Default within the period set out in Subsectio 10(a) hereof, in addition to any other remedies available to Kitchener or Waterlo Kitchener or Waterloo shall have the full right and power, without process or action at la to terminate this agreement or any part or parts thereof. I (c) All powers of Kitchener or Waterloo with respect to the determination of the monies to b paid or received from the Humane Society shall survive the termination of this Agreeme under Subsection 10 (b) above. I NOTICE (a) In any notice to the Humane Society in respect of any work including, without limitin, repairs required to be done under this Agreement, it shall not be obligatory upon Kitchen C or Waterloo to specify in detail by measurement or by location the exact extent of the wor but a reference in the notice to the section or sections of this Agreement bearing on th I work and a general description to indicate where the repair is to be done, shall be deeme • be sufficient notice. (b) All notices and consents given under this Agreement are to be set forth in writing an4. delivered personally or by registered mail to: M F 9-M Attention: Director • Accounting The Corporation • the City • Kitchener Finance Department City Hall, P.O. Box 1118 200 King Street West Kitchener, Ontario, N2G 4G7 The Corporation of the City of Waterloo 100 Regina Street South Waterloo, Ontario, N2T 4A8 the Humane Society at: =0 Kitchener-Waterloo North Waterloo Humane Society 250 Riverbend Drive Kitchener, Ontario, N2B 2E9 (c) In the case of personal delivery, the notice or consent shall be deemed received on the date of delivery and in the case of registered mail, the notice or consent shall be deemed received five (5) business days after mailing. (d) All payments made under this Agreement are to be delivered personally or by registered mail to the addresses in Subsection 11(b) above. (e) The addresses for delivery may be changed from time to time by either party by notice as above provided in this Section. (f) No notice, consent or payment may be given by mail during a real or anticipated mail strike in Canada. 12. WAIVER No waiver of any of the provisions of this Agreement shall be deemed or shall constitute a waiver of any other provisions (whether or not similar) nor shall the waiver constitute a continuing waiver unless otherwise expressly provided. 13. ARBITRATION In the event any dispute shall occur or any question shall arise among the parties hereto which touches upon the validity, construction, meaning, performance or effect of this Agreement or the rights and liabilities or the parties hereto, then the determination of such dispute shall be resolved by arbitration pursuant to the Arbitration Act, S.O. 1991, Chapter. 17, and the decision shall be final and binding as between the parties their respective successors and permitted assigns, and shall not be subject to appeal. Such arbitration shall proceed as follows: The parties to the dispute shall, within 10 days of notice, by any of them, agree to the appointment of an arbitrator. If the parties are unable to agree on an arbitrator, any one of them shall be entitled to apply to a judge of the Superior Court of Justice to appoint an arbitrator. The arbitrator appointed shall determine the matters in dispute. All costs and expenses of such arbitration shall be borne by the parties to the dispute equally unless the decision of the 14. SURVIVAL The provisions • this Agreement pertaining to indemnity and limitation shall forever survive the termination or expiration of this Agreement for any reason whatsoever, including expiry at the end of the term, in addition to any other provision which survives by operation of law or which expressly or by implication remains in full force and effect on and after the termination or expiration of this Agreement. 11totwithstanding the foregoing, the provision pertaining to insurance shall survive for a period of two (2) years from the termination or expiration of this Agreement for any reason whatsoever, including expiry at the end • the term. 15. ENTIRE AGREEMENT This Agreement and the Schedules hereto constitute the entire agreement between the parties and supersedes all other agreements, understandings, negotiations and discussions with resped to the subject matter, whether oral or written. No amendment or waiver of this Agreement shall be binding unless executed in writing by every party hereto. The invalidity • unenforceability • any provision • this Agreement • any covenant in it shall not affect the validity or enforceability of any other provision or covenant in it and the invalid provision orcoven 17. ENUREMENT This Agreement shall enure to the benefit of and be binding on the parties hereto and their respective successors and permitted assigns. 18. HEADINGS Headings are not to be considered part of the Agreement, are included solely for convenience and are not intended to be full or accurate descriptions of the content of the paragraphs. IN WITNESS whereof Kitchener and Waterloo have hereunto caused to be affixed their corporate seals under the hands of their Mayors and Clerks and the Humane Society has hereunto caused to affixed its corporate seal under the hands of its duly authorized officer. MAYOR Date CLERK Date THE CORPORATION OF THE CITY OF WATERLOO 0 . - KITCHENER-WATERLOO AND NORTH Number WATERLOO HUMANE SOCIETY (Ontario Corporation 4:14: NAME: Date TITLE: NAME: Date TITLE: SCHEDULE "A" - SPECIFICATIONS Animal and Dog Control and Pound Services 1. LEVEL OF SERVICE In accordance with all applicable Federal and Provincial statutes and Kitchener and Waterloo by- laws, the Humane Society will: (a) provide a proper and adequate Animal and Dog Shelter which will be available for use as Kitchener and Waterloo Pound. The facilities shall be operated and maintained at the Humane Society's own expense in a neat, clean and sanitary condition with adequate exercise space. Kitchener and Waterloo shall have the right to enter upon request and inspect such premises at any time for the purpose of determining whether or not the facilities are operated and maintained as required; (b) ensure that all persons who attend to the care of Animals and Dogs have the skill, knowledge, ability, and supplies necessary for the humane care of such Animals and Dogs; (c) protect all Animals and Dogs from unsupervised handling by members of the public; (d) provide all Animals and Dogs with clean potable drinking water at all times and suitable food of sufficient quantity and quality to allow for normal growth and the maintenance of normal body weight (e) provide all Animals and Dogs with the opportunity for regular exercise sufficient to maintain good health, including the opportunity to be unfettered from a fixed area and exercised regularly under appropriate control; (f) provide all Animals and Dogs with sufficient and suitable shelter, warmth, lighting, cleaning, sanitation, grooming and veterinary care (as required), and any other care required to maintain the health, safety, and well-being of such Animals and Dogs; (g) ensure the prompt examination and treatment by a licensed veterinarian when any Animal or Dog in the Humane Society's care exhibits signs of pain, suffering, injury, illness, or distress; (h) provide a suitable area within the Animal Shelter to segregate Animals and Dogs who may be injured, ill, in need of special care, treatment, or attention, from other Animals and Dogs in the Animal Shelter; (i) ensure that the necessary euthanasia of an Animal or Dog is performed in a humane manner, and that this procedure is undertaken only by a licensed veterinarian or under veterinary supervision; (j) in the event it is necessary to euthanise any Animal or Dog, dispose of the corpse of such Animal or Dog in a manner prescribed and a method approved by law; (k) ensure that all incidents of zoonotic diseases are identified and reported to the appropriate agency; (1) maintain an accounting system and provide access to Kitchener or Waterloo upon request; (m) be responsible for licensing all Dogs within ?' itchener. 1• tices requiring Dog licences sha be advertised in the newspaper once a week for six weeks prior to March 1 st of each ye or as otherwise approved by Kitchener's Director of Finance. Upon discovering a unlicensed Dog, the Owner will be given the opportunity to purchase a licence at that tim failing which the Owner shall be liable to prosecution. All expenses relating to th licensing of Dogs will be paid for by the Humane Society. The licence fees are determine • by-law from time to time • Kitchener's Council; irl ill 1 11 ill 1 1, C, 1 11 (o) in accordance with the procedures found in Schedule "B", carry on in an efficient mann the catching and impounding of any Animal or Dog found running at large within Kitchen and any Dog found running at large within Waterloo, contrary to the provisions of any b law; I (p) make reasonable attempts to contact the Owner where a Dog or other Animal apprehended by an Animal Control Officer has identification; (q) ensure that medical treatment by a licensed veterinarian is available at all times to provide necessary treatment to any Animal or Dog impounded or any Animal or Dog picked up by an Animal Control Officer; (r) use best efforts to adopt all Animals and Dogs the Humane Society deems to be adoptable; (s) prior to releasing any Dog, ensure the Dog has a valid Kitchener licence if the owner is a Kitchener resident; (t) collect from the Owner the impound fee and, if the Animal or Dog is vaccinated by the Humane Society, the cost of vaccination. The impound fee is determined by by-law from time to time; (u) remove from public places, excluding Provincial Highways, the carcasses of dead Animals or Dogs; (v) at a minimum, ensure the facilities have an adequate communication system including a telephone system, a 24 hour paging/answering service and a dispatch system. The facilities are also required to have a security system; (w) be responsible for the maintenance, repairs and all other operating costs of the facilities and equipment supplied; (x) investigate reported Animal and Dog bites and provide quarantine facilities in accordance with all applicable laws wherever possible; (y) investigate all reports of prohibited Animals within Kitchener and Waterloo; (z) keep an up to date registry of restricted Animals within Kitchener and Waterloo; (aa) provide Kitchener and Waterloo with full particulars of all prosecutions commenced under their by-laws within ten (10) days of commencing such prosecution and in all cases at least seven (7) days before a court appearance. s 2. HOURS OF OPERATIO Pound Hours: I Monday — Friday 9:00 a.m. — 5:00 p.m. - all services other than dead Dog or Animal pick-up provided with an average response time of up to 30 minutes Monday — Wednesday 7:00 a.m. — 9:00 a.m. and 5:00 - all services other than dead p.m. — 6:00 p.m. Dog or Animal pick-up provided with an average response time of up to 90 Thursday — Friday 8:00 a.m.— 9:00 a.m. and 5:00 - all services other than dead p.m. -to 6:00 p.m. Animal or Dog pick-up provided with an average response time of up to 90 At all times emergency service calls for vicious Animals or Dogs, rabid Animals or Dogs and Injured Animals or Dogs shall be responded to by the Humane Society with an average response time not to exceed 15 minutes. At All Times - pick up calls for all dead Animals except as provided otherwise shall be responded to by the Humane Society with an average pick-up time not to exceed 48 hours. - pick-up calls for dead Dogs and cats in any area, or any dead Animal within a high pedestrian traffic area shall be responded to by the Humane Society with an average pickup time not to exceed 24 a a V 0 a 0 0 A a a a a w a do do w w w w 6 6 v w w w w w v a Ak a M 41! A k M Ab Ab Ab Ab Ab Ab Ab do Ab Ab Ab Ab Ab Ab Alk Ab Ab Ab Ab Ab Ab Ab Ab Ab Ab Ab Ab Ab Ab Ab Ab Ab Ab Ab 6 Ab do see Ab Ab Ab Ab Ab Ab Ak A, M M Alk Alk Alk Ab Ab Ab Ab Ab Ab Ab Ab Ab Ab Ab Ab am Ab Ab 0 do dow Ab Ab few 0 w 6 0 Ab Ab Ab Ab Ab Ab Ab Ab AS Ab Ab Ab Ab Ab Ab do Ab Ab Ab am am am am