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HomeMy WebLinkAboutCAO-08-016 - Compass Kitchener Report Card to Citizens 2007Report To: Mayor and Council Date of Meeting: June 9, 2008 Submitted BY: Shelley Adams, Director, Community and Corporate Planning, Ext. 2476 Prepared By: Shelley Adams, Director, Community and Corporate Planning, Ext. 2476 Ward(s) Involved: All Date of Report: June 3, 2008 Report No.: CAO-08-016 Subject: Compass Kitchener Report Card to Citizens; 2007 1111� MEN That Council receive report CAO-08-016, Compass Kitchener Report Card to Citizens; 2007. In October 2006, Council received and adopted "A Plan for a Healthy Kitchener, 2007-2027" (P4HK) as the community's vision for twenty years into the future. P4HK provided a unified strategic approach to key areas essential to the health and vitality of the City of Kitchener. It articulated priorities identified in consultation with the community — quality of life, leadership and community engagement, diversity, downtown, development, and the environment. And, it also provided high level recommendations for action in each of these areas to be completed over the next 4 years, 2007-2010, the term of the current Mayor and Council. In Spring, 2007, Compass Kitchener presented a detailed 2007-2008 Workplan (CAO-07-020, April 19/07) which included, amoung a number of major initiatives, the development of Annual and Term-by-term Reports to Citizens regarding the City's progress on P4HK strategic priorities and recommendations. Attached to this report is Compass Kitchener's Annual Report Card to Citizens; 2007. �014 Early in 2007 a sub-committee of Compass Kitchener was created to complete term-by-term and annual status reports to Council and citizens benchmarking progress on strategic priorities. The sub-committee enlisted the help and guidance from the City's Performance Measurement & Internal Audit staff. The goal of the group was to create a metric and/or a narrative for every recommendation within the Plan for a Healthy Kitchener, the end result of which being a comprehensive report card on progress made toward the community's vision for its health and well-being. Throughout 2007 the group went through the following process to create the Citizen's Report Card: • Reviewed the Plan for a Healthy Kitchener, 2007-2027 to better understand the recommendations • From the recommendations, determined what the desired results or outcomes were • Reviewed any supporting documents which are already in existence related to any of the recommendations to look for desired outcomes and / or potential metrics (i.e. Culture Plan 11, Downtown Strategic Plan, etc) • Spoke with City staff and advisory committees to get their input on what is already being measured or what they thought would be good metrics • Brainstormed multiple metrics / narratives for each recommendation • Narrowed the list based on a number of criteria including ease of collection, cost, relevance, clarity, and timeliness • Further refined and confirmed the list of metrics with input from the larger Compass Kitchener team • Garnered Council endorsement of the metrics, grading process and reporting timelines (CAO-07-058) • Provided a draft a report card structure, rationale and rating system to Compass Kitchener • Supported Compass Kitchener in evaluating the results and assigning a grade to each of the six themes, based on a 5 point scale, ranging from "met very few or no expectations" to "met all objectives with excellence ", and, • Drafted, reviewed, revised and confirmed —with the full Compass Kitchener Committee — a Report Card to Citizens; 2007. The final product is attached to this report; Compass Kitchener's first Report Card to Citizens (2007). The intent is that City staff will continue to gather data for metrics on an annual basis, and, in tandem with representatives of Compass Kitchener, communicate to Council and the public annually through a number of means, ensuring diverse formats and access. This initiative is linked soundly to the City's larger performance measurement activities and, indeed, forms a substantial component of the City's full set of "key performance indicators" (KPIs), Compass Kitchener's yearly report card will be tied directly to that of the City's annual reporting processes. FINANCIAL IMPLICATIONS: N/A Financial and staff resources are available as part of ongoing operating budgets associated with the activities of Compass Kitchener and the City's Internal Audit and Communications and Marketing divisions. *61 N UT; I Z 1 [0-1 a 00 M In the interest of access, openness and transparency, Compass Kitchener's first Report Card to Citizens will be published in an upcoming issue of Your Kitchener and posted on the City of Kitchener website. The report card information will be published alongside the Corporation's Annual Report to Citizens and the Annual Status Report which — when viewed cumulatively - highlight major projects which took place in 2007 and provide greater detail regarding the City's activities vise a vie metrics chosen to mark progress toward community goals. Finally, the IN Report Card provides a springboard for discussion at Compass Kitchener's "all advisory committee meeting", tentatively scheduled for late Spring or early Fall, 2008. X*71KO_1Wk_&1 �* Developing Compass Kitchener's first Report Card to Citizens (2007) has been a valuable and engaging process for all involved. It has grown out of substantial research, focused information sharing, rich discussion and consensus building. And it has indeed grown the knowledge and capacity of volunteers and staff alike. And as we learn, we change. Most likely, the process and the metrics will evolve, based on a retrospective of this inaugural year and the dynamic community. As strategic initiatives are completed, they will be omitted from the annual report cards and be included in the end-of-term report only. "New" strategic objectives are possible within a term of office, as a result of new or shifting priorities. And finally, the metrics will change to reflect a growing understanding of what truly indicates forward movement. Compass Kitchener, building on first-year learnings, is committed to providing accessible and meaningful report cards to Council and citizens regarding the City's work on the community's priorities on an annual basis. Shelley Adams, Director Community and Corporate Planning 3 I Kc LtJ IA 'a c i� O L' 1111166 mi 47' c V > T.4 > Z� ;u u 00 'u- C: o • cc ;Z 0 > 0.".. 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