HomeMy WebLinkAboutCAO-09-001 - Extension of Consultant Services - Human Resource Integration - Consolidated Maintenance Facility~4
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Report To: Finance & Corporate Services Committee
Date of Meeting: January 19, 2009
Submitted By: Hans Gross, Director Project Administration & Economic
Investment (ext. 2416}
Prepared By: Kathryn Dever, Project HR Integration Manager, Consolidated
Maintenance Facility text. 2370}
Ward(s~ Involved: All
Date of Report: January 6, 2009
Report No.: CAO 09-001
Subject: E08-056 - EXTENSION OF CONSULTANT SERVICES -
HUMAN RESOURCE INTEGRATION -CONSOLIDATED
MAINTENANCE FACILITY
RECOMMENDATION:
That Council approve the extension of services provided by The Osborne Group Toronto
Inc., Toronto Ontario in the amount of $76,267.80 including disbursements and G.S.T. to
cover additional consulting and advisory services to the City related to the Human
Resource Integration for the Consolidated Maintenance Facility.
BACKGROUND:
Council awarded the original Expression of Interest through E08-056 through report FIN 08-085
on June 16, 2008 to provide advisory services in the following areas:
Planning the integration of approximately 440 non-union and union staff represented by
four bargaining units into one location;
Planning the integration of portions of several City departments from five locations into one
location;
Application of best practices and past experience to create a unified culture of cooperation;
Identification of potential challenges and opportunities and critical time frames for people
integration activities;
Application of the recommendations of the Risk Assessment Report (prepared by others} in
the successful integration of staff and functions; and
Application of best practices from other organizations related to the impact of the
departmental integration on the City's current organizational structure
From July to December 2008 The Osborne Group in conjunction with the Western Management
Consultants Group has completed the assignment.
REPORT:
The City's Consolidated Maintenance Facility represents not only a major construction project,
but a significant change management initiative from a people standpoint. To ensure the
workforce integration is successful and desired outcomes from the site are achieved, the
change must be carefully planned and collaboratively implemented. Since staff do not have
formal expertise in large-scale integration and change management activities, access to
continued consulting services are critical to the project.
Through the initial assignment and as the result of staffing changes, staff have identified
additional work requiring Consultant Services to support a second phase of HR integration
associated with CMF project. The services required relate to the following areas:
• Developing a strategic planning framework to guide the consolidated operations in the CMF
and ensure outcomes required from the site are achieved, including an operational vision,
critical success factors, operational priorities, key results, strategic priorities and action
plans;
• Developing an overall organizational design for operations of the site, including an
integrated leadership approach, culture, governance and accountability processes,
integrated work processes and systems, service level performance indicators, and
organization design and job structure;
• Education and training for senior and middle management and supervisors in change
management practices to ensure that they are equipped to lead and implement the
changes required; and,
• Advisory and planning support for other aspects of the change process including change
communications, change facilitation, staff engagement, work process redesign, work
arrangement /management practice assessment and redesign.
FINANCIAL IMPLICATIONS:
The service extension will be funded from the project budget. A financial summary for the
project is included on the following page.
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CONCLUSION:
The advisory and support services provided in this assignment are critical to the integration of
staff, operations and services at the Consolidated Maintenance Facility.
Hans Gross
Director Project Administration &
Economic Investment
Kathryn Dever
Project HR Integration Manager