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Home My WebLink AboutFIN-09-146 - T09-068 - Website Redesign~~ ~~xi r~ri ~~~a ~ .~~r~~~ REPORT , REPORT T0: Mayor Carl Zehr & Members of Council DATE OF MEETING: 2009-11-02 SUBMITTED BY: Larry Gordon, Chief Purchasing Officer PREPARED BY: Michelle Palmer, Buyer (2216) WARD(S) INVOLVED: N/A DATE OF REPORT: 2009-10-23 REPORT N0: FIN 09-146 SUBJECT: P09-068 -Website Redesign RECOMMENDATION: That proposal P09-068, Website Redesign, be awarded to eSolutionsGroup Limited, Waterloo, ON at their proposed fee of $65,919., including G.S.T., plus optional software module of iCalendar at a cost of $6,825., including G.S.T., and further that the Chief Purchasing Officer be authorized to execute an agreement satisfactory to the City Solicitor. BACKGROUND: In recent years, members of Kitchener City Council, City staff and citizens have all indicated a desire and a need for the City to redesign its website. To that end, in 2008 the City undertook a three phased approach to the full redevelopment of www.kitchener.ca. • Phase 1 -Website customer insight research -completed in 2008. • Phase 2 -Website redesign process focused on the following priority aspects of the website: (1) look and feel, (2) content and navigation, and (3) the addition of some interactive features. • Phase 3 -Broader online customer service strategy focused on increasing the number of municipal services available online. This request for proposals is related solely to phase two of the overall website redevelopment and will seek to achieve the following: iiv)-1 Priority Area 1: Look and Feel ^ Contributes to City's talent attraction strategy (Economic Development and HR). ^ Provides significant visual prominence to City logo. ^ Creates a balance between text, photos and videos. ^ Uses Flash technology. Priority Area 2: Content and Navigation C:nntPnt• ^ Meets or exceeds provincial accessibility requirements. ^ Meets the requirements of City's accountability and transparency policy. ^ Maintains all current online services. ^ Provides ability for improved content management by staff (visual and text). ^ Creates an online writing manual and website standards to train staff in best practices. Navigation: ^ User-friendly site structure (intuitive to the end-user). ^ Detailed site map. ^ Customizable and advanced search tool. ^ A-Z listing of municipal services and programs (potential to combine with Region). Priority Area 3: Addition of Some Interactive Features ^ Online survey tool (on front page). ^ Subscription-based online e-newsletter. ^ RRS feed capacity. Phase 3 of the overall website redevelopment (broader online customer service strategy) will move forward as part of the next stage of the corporate customer service project, and after the current Corporate Technology Strategic Plan has been completed. REPORT: Requests for proposals were solicited from five proponents, as well as being advertised publicly in The Record, on the City of Kitchener website and the Internet through the Ontario Public Buyers Electronic Tendering Information System. Documents were downloaded by fifty-one (51) interested parties. By the closing date of Monday August 31St, 2009, ten (10) responses had been received. A listing of the responding parties follows for your reference. Atomic Crayon Web Development Ltd. Victoria, BC Cyberteks Design London, ON Digital North Media Inc. Waterloo, ON eSolutionsGroup Limited Waterloo, ON Eximsoft International Morrisville, NC Imex Systems Inc. Mississauga, ON Iserve Technology Consulting Ltd. Toronto, ON Lift Communications Inc. Toronto, ON Nyman Inc. Toronto, ON The Active Network Burnaby, BC iiv)-2 The proposals were reviewed by a Selection Committee consisting of M. May, Director, Communications and Marketing, M. Bolger, Manager, Business Systems and Services, J. Murphy, Customer Service Project Manager, and M. Palmer, Buyer, who concur with the above recommendation. FINANCIAL IMPLICATIONS: Funding will be provided from Internal Order # 59500022 -Corporate Website Financial Report is attached. *Surplus funds in the corporate website account will remain in this account to be used for phase 3 of the overall website redevelopment; the development of a broad online communications strategy focused on increasing the number of municipal services available online. ACKNOWLEDGED BY: Dan Chapman, General Manager of Financial Services and City Treasurer iiv)-3 N O O AL, .W i 0 L a~ ~ 0 0 ~ ~ ~ ~ ~ c ~~c~ oo. ~ ca ~~> ~~ ,~ ~ ~. ~ ooo~ ~ .. o N N (D O o0 00 N `'' _ ~ O ~ ~ 00 ~ N 00 ~ (~ N N N O O N ~ ~ ('~ ('~ ~ COO (~ ~ ~ c~ c~ N c~ m .-. ~ .-. ~ O O O ~ ~ ~. 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