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REPORT TO: Finance and Corporate Services Committee <br />DATE OF MEETING: June 17, 2019 <br />SUBMITTED BY: Dan Murray, Director Technology Innovation and Services, 519-741- <br />2200 x7825 <br />PREPARED BY: Sarah-Beth Bianchi, Manager Digital Transformation and Strategy, 519- <br />741-2200 x7035 <br />WARD (S) INVOLVED: All <br />DATE OF REPORT:May 30, 2019 <br />REPORT NO.: COR-19-028 <br />SUBJECT: Digital KitchenerPublic Access Technology Service Standard <br />___________________________________________________________________________ <br />RECOMMENDATION: <br />THAT the Public Access Technology Service Standard described in report COR-19-028 <br />and the attached document Digital Kitchener Public Access Technology Service Standard <br />be adopted as the measurement framework for the City of Kitchener’s digital inclusion <br />programs; and further, <br />THAT staff be directed to define a dedicated PATS budgetfor considerationduring the <br />2020 budget cycle to centralizethe investmentassociated with the PATS program. <br />BACKGROUND: <br />The inability to access digital technology creates barriers to social, civic, and professional <br />engagement and development. As the City offers more services online, we risk worseningthis <br />digital divide for our residents. The City of Kitchener offers the Public Access Technology <br />Service (PATS) to bridge this gap and foster Digital Inclusion within our community. <br />Evolution of the PATS <br />The current public technology offering originated under the banner of UrbanCAP, an initiative <br />of the Social Planning Council of Kitchener-Waterloo and funded through Industry Canada's <br />Urban Community Access Program in the early 2000s.The initiative established a set of public <br />access computers and printers at Community Centres and Public Libraries throughout <br />Kitchener and Waterloo. The program was later rebranded ConnectKW and continued on even <br />though the federal funding for the program began to diminish. When that program ended in <br />2014, the City of Kitchener continued supportof the related hardware at our Community <br />Centres. In 2017, the City added free public wifi to ten additional public spaceswith funding <br />from the Canada 150 grants, providing connectivity for residents at 29 city-owned facilities in <br />total. <br />*** This information is available in accessible formats upon request. *** <br />Please call 519-741-2345 or TTY 1-866-969-9994for assistance. <br />2 - 1 <br />